Guido's Pizza

Initial Business Response /* (1000, 5, 2015/07/30) */
July 30,
RE: Case # XXXXXX
*** and *** ***
To Whom It May Concern:
This letter is I response to complaint made 7-27-We believe their request to receive a refund is unjustified
They purchased 4-17-and they had
business days in which to cancel their contract(see attached)
I am not fully aware of their issues but regarding the one example where we saved $on a hotel stay did not seem like a bad dealRegarding their Destin Florida request was for a very highly demanded area, in the summer, and they needed a place for 8-peopleThe supply for those accommodations are limited for travel agents other than using multiple hotel rooms that may have been too expensiveI am sorry that we did not find you something at a reasonable costMost of the units in that area are studio, and and bedroom units...and we could have found those units for you
We are more than willing to try and help Mrand Mrs*** with any future travel plans they may haveWe kn0w our best discounts come from Condo Rentals, Cruise Packages and Vacation PackagesWe also offer discounts on hotels and car rentalsWe do not get discounts from airlines and so we can only offer the lowest rate at the time of booking and those bookings are done on-line unless part of a package(Airlines prices change often)We would like to offer *** towards their next vacation with us, because of their inconvenience
If you have any questions, please give me a call at XXX-XXX-XXXX
Sincerely,
*** ***
Customer Service Manager

Initial Business Response /* (1000, 14, 2017/07/06) */
***
I am not finding this lady as an owner in our system, by name or phone numbers
Is the contract under some other name?
Please get me the info and I will be happy top look into the matter
***
Co0mplaince
officer
Summer Winds Resorts

Initial Business Response /* (1000, 5, 2015/07/22) */
We have resolved the issue
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
Revdex.com Comment - The consumer called the Revdex.com and stated the complaint has been resolved to his satisfaction

Initial Business Response /* (1000, 9, 2015/09/16) */
In process of resolution
Final Business Response /* (1000, 12, 2015/09/21) */
Spoken with customer and are resolving

Initial Business Response /* (1000, 5, 2016/10/31) */
Our travel program is designed for vacation travel and there are fantastic condo rentals for that part of travelWhen someone is looking for an extended stay in this case months at one spot...those rentals usually come from a private owner
and not available on our siteSometimves, we can assist but especially in Florida not all home owners associations allow extended stays, some make you qualify to stayWe are more than willing to try and help but for this type of vacation it would be more of a serviceOur weekly stays are a great deal and they are on our website/ Since this not part of our core program...there is no refund
Initial Consumer Rebuttal /* (3000, 7, 2016/11/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the travel program is designed for vacation travel (per the business' response above), that is not what was sold to us at the time of the presentationDuring the presentation, *** West told us that we could get months of deeply discounted condo stays in the Southwestern Florida area during the Winter months of January to MarchWe asked that repeatedly during the time she spoke with usWe were not and are not interested at all in week long stays at other locationsIf *** West and Roark Travel club had been honest with us during the presentation and subsequent one-on-one sales pitch, we would not have purchased a membership*** West's hard sell tactics and flat out lies to us should be grounds to have the contract cancelled and our money refunded
During the presentation and subsequent sales pitch at our table, we were not shown the website to attempt to enter a stay in Southwestern Florida during January to March to see if anything would appear or if Roark Vacation Travel Club was lying to us (of which obviously they were)This dishonest tactic of hiding the truth and not showing us the product during our time with *** did not allow us to see that she and Roark Vacation Travel Club was flat out lying to us
Once again, we are not and never were interested in week long condo stays through the United States and abroadWe spend months in southwestern Florida only and Roark Vacation Travel Club and *** West knew this while discussing the Club membershipAn honest business partner would take note of this and tell us up front that month winter stays at one locale was not a part of your "core" program
*** West went as far as to say that Roark Vacation Travel Club could very easily do this and get us great discounts for months stays in Southwestern Florida implying that this was indeed a part of Roark Vacation Travel Club's core businessMr***/Business Owner's Representative states above that this is not a part of their "core" businessSince *** sold the contract as if this was a part of the "core" program, we are still requesting a refund due to deceptive sales practices
Final Business Response /* (4000, 9, 2016/11/08) */
Evidently, there is some confusion on how the program worksWhen you use a hotel they have an established rack rate and the percentage saved from the rack rate is where you get to 70% savingsWhen you are working with condos that belong to individuals for rent there is no established rack rate and they usually charge what they want or go by management company's ratesLong term rentals are established by ownersOur core business is weekly condo stays, hotels, cruises and car rentalsBoth the member and their family that they pu on the progrm have the ability to use and save money oveer the yearsThere is nothing in writing that states, we're going to get anyone any certain discount on long term rentalsAs I stated before, we are willing to help make this program work for them and will look into long term stays but only as a serviceIf they have a copy of theirbill where they are staying for months we will try and help with a discount
Final Consumer Response /* (4200, 11, 2016/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no confusion on our part how the program worked - as it was described and sold to us by Mrs*** WestWe asked repeatedly (- times, if not more) if the Roark Travel Club could get us discounted prices for a month stay in the *** Springs, FL area during the winter months of January through March of each yearMy wife and I always winter vacation in this city and do not wish to change localesWe were told by *** West that the Club can absolutely get us beachfront condo rentals at greatly discounted rates in the Bonita Springs area for January through March*** continually told us (lied on your behalf????) that this (beachfront condo rentals at greatly discounted rates in the Southern Florida area for January through March) is what the program does for its members
If your staff (including *** West and yourself) were truthful to their prospects/future customers by telling them during the sales presentation what you wrote above, then we would not have purchased the contract with Roark Vacation Travel ClubYour words written above is 100% contrary of what *** West said to us when she was making her deceptive hard sell to us
What you wrote above makes perfect sense*** West told us a complete lie to make a saleIf she had been truthful with us in mentioning the information as you wrote above, then it would have been obvious that this Club was not (and still is not) for usUsing deceptive practices and flat out lying to retirees to make a hard sell on something she knows is 100% is wrongIt is for that reason that we are once again, asking for a refund since we were lied to as your own words says is contrary to what were were told and sold during the sales presentation in October

Initial Business Response /* (1000, 8, 2017/07/06) */
***
We have looked into this matter and the contract has been closedOur records show that no money was ever taken as the first payment was set for June and we had canceled the contract before any fund where taken
So the
contract is closed and no money will be charged to them
Thanks for your time and concern with this matterIf you have any questions, please feel free tocontact me at ***
*** ***
Compliance Officer
Summer Winds Resorts
Initial Consumer Rebuttal /* (3000, 11, 2017/07/07) */
We made a dollar payment on June 3rdWe are trying to get it back even though he said we didn't make a payment that was are downWe tried call in but didn't recieve an answer
Final Business Response /* (4000, 13, 2017/07/07) */
***
Again our records show no money was ever received on this contract, The customer can provide me proof of a charge and I will be happy to have a refund done
Thanks for your time and concern with this matter
*** ***
Compliance Officer
Summer Winds Resorts

Initial Business Response /* (1000, 5, 2015/08/22) */
They have been members since 10-09-and they had days in which to cancelI have not heard any complaints until nowI am more than willing to help with their vacation plans...give me a call at XXX-XXX-XXXX
Initial Consumer Rebuttal
/* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The day time to get a refund is not applicableWe didn't see the problems with this program until we actually tried to use it and make reservationsWe were on a mini vacation with my sister and didn't leave Branson to return home for daysWe would love to go on a cruise but in looking at their website the cruises are very limited and much more expensive than we can affordWith the last ti enI tried to use the travel agency the reservations they quoted was 2-times more expensive than what I found when I researched itI asked them to find something less expensive and it was still double what I foundIn looking over their website very thoroughly the choices are much less than what we were lead to believeWe told them at the presentation that we are living on Socual SecurityWe can't begin to take the trips that they sponsorWe were very discouraged and disappointed with what the travel agency can actually provide
Final Business Response /* (4000, 15, 2015/09/14) */
We have offered to help and have not seen any written quotes that we were able to meet or beatAs stated before, Roark has had nothing in our files where they have called in to complainThere are great deals in the program and are willing to help you use

Initial Business Response /* (1000, 5, 2017/04/20) */
Sent Mr *** paperwork to take care of the matter with no responseI called twice yesterday that we need the paperwork back to take care of his matterHis phone service would not let me leave a messageHe needs to call
***
Initial Consumer Rebuttal /* (2000, 8, 2017/04/24) */
We thank Roark for their replyWe finally received that paperwork todayIt does state it was originally sent to us in March but we did not receive itWe will be accepting their offer and returning the papers as requested tomorrow

Initial Business Response /* (1000, 9, 2015/08/04) */
August 3,
Re: Case# XXXXXX
*** *** and Johnny Carter
To Whom It May Concern:
This letter is in response to complaint made 7-21-We believe their request to receive a refund is unjustified
They purchased 6-02-
and they had business days in which to cancel their contract
I am sorry that there first experience was not a good one as they were trying to book to close to dates of travel for decent ratesRegarding their Gulf Shores request was for a very highly demanded area, in the summer*** *** has to be able to book the same at other travel agents book and do not go to the private sector unless requested
We are more than willing to try and help *** *** and *** *** with any future travel plans they may haveWe know our best discounts come from Condo Rentals, Cruise Packages and Vacation PackagesWe also offer discounts on hotels and car rentalsWe do not get discounts from airlines and so we can only off their lowest rate at the time of booking and those bookings are done on-line unless part of a package(Airlines prices change ofter)We would like to offer *** towards their next vacation with us, because of their inconvenience
If you have any questions, please give me a call at XXX-XXX-XXXX
Sincerely,
*** ***
Customer Service Manager
Initial Consumer Rebuttal /* (3000, 11, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I do not accept this responseI have tried on several occasions, not just this one to book with them and there is never anything avaivableI do not believe they can get the deals they offered, periodI have found cheaper condos and hotels online myselfI have contacted my credit card company and had the *** fee reversed and I have placed a stop payment on the monthly draftI do not know what else to say, except I WANT MY MONEY BACK and I WANT OUT OF THIS CONTRACT !!!!!!! My next step will be contacting my lawyer with this paperwork I have from them
Again, there are several things they do not tell you about in this processWE are both smokers, all their property is non smokingThey knew we smoked, cause I went and smoked waiting on dude to get to talk to usWe have pets, all condos do not accept petsetc..etcetcI could go on and on
Mr*** ***, needs to talk to someone above him and get this taken care ofI will not be paying Roark, ***, WHOEVER another dime !!!!!!
All of this has just been one big JOKE and nothing but a headache !!!!!
Please cancel contract, or I will be contacting my lawyer next
Thanks
*** ***
Final Business Response /* (4000, 17, 2015/08/18) */
We stand by our first response and are willing to helpUnfortunately, some markets have a shorter season and get booked up earlier...that limits us to what we can offer
Final Consumer Response /* (4200, 19, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It wasn't just one time or one placeI tried or locations and times, different condos, hotels, etcNOTHING in the price range that was advertisted !!!! Oh, there were plenty of places to go and stay for several, several hundreds of dollars more than what we were toldOr else they referred me to a star hotelI don't think soThe only solution for me is to be out of the contractI have already stopped the payments from my account each month and contacted my credit card company about the first down payment of ***
This is nothing but a SCAMThere is nothing good at all to say about itRead the reviews on the Revdex.comI wish I had before hand
I am asking again, to please cancel my contract with this place and let's end this madness that they know is not right
I know the next time we come to Branson we are going to another presentationI can not to let EVERYBODY in the ROOM and that comes to that location the whole time we are there, know what kind of company this is and how they do businessI will make sure that while I am there, you will NOT SELL anything !!!!!!! I know I am just one person, but like I saidI work hard for my money everyday, and I do not like to be ripped off and that is what has happened here
Tear up my contract
Thanks
*** ***

Initial Business Response /* (1000, 5, 2015/10/22) */
October 21,
Re: Case # XXXXXX
To Whom It May Concern:
This letter is in response to complaint made October 20, We believe their request to receive a refund is unjustified
They purchased X-XX-XXXX over years ago and
they have used the program for a hotel stayThey had business days in which to cancel their contract(see attached)
I am not fully aware of their issues but I received a call regarding the annual dues of $per year and if they did not use and wanted to start back using they would pay *** plus *** re-instatement feeThey were cancelled from using until they paid the the $Since Mrsaid they were not happy with *** they were told they could switch to another program and we are still willing to do that for themThere would be no additional cost to them and we will take care of first years dues which is the same ***
Regarding our relationship with *** *** *** and the member Roark Travel Club did the marketing and sales and *** *** *** *** handled the fulfillmentAttached is the paperwork that discloses both *** and Roark Travel Club on the paperwork that the customer both signed
If you have any questions,please give me a call at XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/11/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is unacceptableThe Company literature was very misleadingThe explanation of the *** fee was only paid when we scheduled a reservation not an annual feeWe tried to use to go to *** *** and was told we were canceled but could pay *** to reinstateSeems like all we are getting is charged and not any benefit to usThe original contract says this contact is sellableSince this entire thing seems like a scam, I would like Roark to reimburse us or sell this and refund our moneyThis is the only resolution we will be happy with
Final Business Response /* (4000, 9, 2015/11/03) */
Re: Case #XXXXXX
To Whom It May Concern:
In regards to the response written 11-1-2015, If they would pull out thier paperwork it states *** *** *** *** with a 3"x 2" logo at the top with the information on how it works belowAgain, they purchased X-and they have called CRI to try to make bookings...they were not calling RoarkWhy now are they questioning two companies several years later?
Regarding the annual dues they are spelled out completely on *** Memorandum of Understanding which we sent the Revdex.comIf they look at statement #7, it states that there are annual dues of *** and in the event they do not pay those dues for days they go inactive until they pay the *** plus a *** re-instatement fee of *** for a total of *** If they stayed out a year that would have saved them *** This is more than a fair program as most companies that have dues would require them to pay every year
In regards to selling their member ship...they can give it away or let someone in family useOf course their membership is sellable but they would need to find someone to pruvhase from themWe do not do re-sales
We feel there is no reason to refund any monies as everything has been stated in writing and they signed that paperwork that they have read
If you have any questions, please give me a call at XXX-XXX-XXXX
Sincerely,
*** ***
Customer Service Manager

Initial Business Response /* (1000, 8, 2017/02/20) */
Mrand Mrs*** purchased the first week of timeshare 9/30/and added another week November 3, This was a real estate transactionHe has the right to sell or give to someone but we do not take back without a fee attachedI have
offered to try and help him use the program but we do not buy them back

Initial Business Response /* (***) */
I spoke with *** ***, and she was looking for a Hawaii vacation and there was not a lot to choose from at that time in condos...but they had hotelsI said that they should call back at first of the year but I am not sure where
they are calling as I usually get messages to callOur sales office is closed from Jan to Jan and then they will be inWe close as most of shows are closed at that timeThe *** have had the ability to set a concierge appointment or use the website to check acommodationsWe are more than willing to help them and assure them that we have some good deals on hotels, condos, cruises etcPrices are always subject to change and there are NO discounts for airfareAirlines establish rates and we get them the best we canWe are sorry they feel the way they do but I am sure if they are reasonable we can find them what they wantJust call ***

Initial Business Response /* (1000, 5, 2017/03/08) */
First of all we never refused to take her new credit card informationSecondly, Saver Express broadcasted to their members they were hacked last summerThey have been working to get back to where they were before that happenedThirdly, If
they do not pay the annual dues...they will not be able to use the programThey send out bills expecting most people to pay as they bought the program to useIf they stay out for months or a year they can pay the annual dues and become current members againI have tried on more than one occassion to try and help the ***'s out by putting them in our new travel program at no additional cost for the membership and we would pay the first years duesIt is a better program as they have more condo space available and they also give reward credits when they travelThey can be used towaard future travel and when anyone listed on their family plan uses they get the reward creditsThe only thing they have to do is sign the paperwork regarding use of the platform a license agreementMrs has refused, so there is no way to help herLast time I tried to talk with her she hung up.We are still willing to help her but she will need to either sign the agreement or stay with Saver Express
Initial Consumer Rebuttal /* (3000, 8, 2017/03/16) */
Info for better business.pfd = Page reads: $annual dues are frozen for life and payable, if usedPage does not read reflect if used
RTSN Rollover Packet ***.docx = was provided by Mr*** is only the worksheet (same as Page of above attachment) and also reads: $annual dues are frozen for life and payable, if used
Page - is addressed to a Mrand MrsFurr with their address, violating their confidentiality and ours
Page and Travel Network Service Owner Agreement, does not resolve our concerns with the annual dues and the ability to access a website which we are paying for and unable to use
We can not use their services, because we do not have access to the websiteWe can not get access to the website without paying the $annual duesWithout access to the website, we can not schedule a vacation or any of the other services they claim to offer us
We were told we would pay the $annual fee, if and when we scheduled a vacation and/or purchased their offered services (i.e golf, skiing, rental car, air fare)To date, they have offered no services and no longer are providing us with access to the website to be able to schedule/buy any servicesMr*** claims that I hung up on him; however, he hung up on me & refuses to talk to me until and unless we sign his documentsHis refusal to talk to me came when I advised him of our lack of ability to use his services, our understanding of the annual payments (the wording difference between the worksheet and paragraph of the contract) and I asked to sell this back to themHe advised that they can not buy back this service; however, even timeshares are bought back
We will not be bullied and forced into signing additional documents that do not resolve our concerns that we are being scammed
If you need any additional documentation, please feel free to contact me
Thank you
***
Final Consumer Response /* (4200, 20, 2017/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Roark has not provided us with any information about this new serviceThe service as it was sold to us was never usableThey are giving us no assurances that we will be able to use this new mystery service, only ensuring that we are content for another year to continue paying our monthly payments for another year for additional nonservice
Final Business Response /* (4000, 22, 2017/04/11) */
The only way she would have assurance is to sign agreement so that we can give her a password ** useYou have our response and it is for them to sign the agreement so they can use

Initial Business Response /* (1000, 8, 2017/07/06) */
Dear ***,
We have looked into this matter and this is not a Summer Winds resort saleThis was done by Roark vacation ResortsWe have recently purchased the Roark vacation resort but we have no records of the person being an owner
They
will have to contact Roark vacations to see about any needs on this matterPlease remove the complaint from our records as we did not make the sale
Thanks for your time and concern with this matterIf you have any questions, please feel free tocontact me at ***
***
Compliance Officer
Summer Winds

Initial Business Response /* (1000, 14, 2015/07/01) */
June 26,
Re: Case # XXXXXX
A.JStout and *** A ***
To Whom It May Concern:
This letter is in response to complaint made 6-15-We believe their request to receive a refund is unjustified
They purchased
10-21-and they had business days in which to cancel their contract(see attached)
I am not sure what their complaint is other than they do not want to pay on the contract they signed at time of purchaseThis was a contractual obligation they decided to take onIf they do not want to use the program they can not use the program but they still owe on their contract
We are more than willing to try and help Mr*** and Ms*** with any future travel plans they may haveWe know our best discounts come from Condo Rentals, Cruise Packages and Vacation PackagesWe also offer discounts on hotels and car rentalsWe do not get discounts from airlines and so we can only offer the lowest rated at the time of booking and those bookings are don on-line unless part of a package(Airlines prices change often)
If you have any questions, please give me a call at XXX-XXX-XXXX
Sincerely,
*** ***
Customer Service Manager

Regarding the letter received dated September 22, 2017. They do own a specific week and unit at Roark Vacation Resort...they own unit in week in a one bedroom unit.That week was blocked off for some renovation and was not ok for them to use at that time. In fact, we blocked two
units off for that week. We did give them a different bedroom unit which would be a comparable unit and week.We apologize that they were not able to use their specific unit and week for their stay but we also don't want someone to use a unit that has problems.I have spoken with Ms*** and her biggest complaint was that the unit we put her in had some problems and no one was taking care of. I assured her this was not normally the case and gave her my number that if she ever has a problem to give me a call. She seemed fine and friendly by the time our conversation was over.If you have questions, please give me a call at ***