Guitar Center Inc

Complaint: 10012544
I am rejecting this response because:
 
Explanations are absolutely short of any long term resolution to the issue. GC is not even admitting guilt and is blaming computer software as the culprit.  The real problem is that the issue happened multiple times and that the business is not providing a credible resolution or promise that this will not happen to any other clients in the future.  Also the clients that were affected by the prior problems are not given satisfactory resolutions.
Regards,
[redacted]

Deceptive Advertising. Labor day Sale coupon of %15 off on one $299 item excludes almost everything in store. There was one guitar, one Banjo and one bass in the whole catalog that qualified for use with the coupon. I sent an email to the company which was glossed over, with no admission to the fine print truth.

The La Mesa Guitar Center store has ordered a New in Box keyboard to be sent to the store for pickup. The customer has been notified and will stop by the store to pick up the unit once it arrives.

Yes, a $200.00 discount on an item of my choice is an acceptable solution. I already found another Yamaha RHH135 that I had previously mentioned but I would like to purchase a JBL LSR310S 10-inch Powered Studio Subwoofer. If you discount the price an additional $200.00, I would like to purchase it today. Let me know how we can make this transaction happen.
Josh
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11120289, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Dear Mr. J[redacted],
Thank you for bringing your concerns to our attention. I apologize for the inconvenience you've experienced with your recent Guitar Center order. After a bit of research into your account, and contact with Mr. T[redacted], it appears that you have received a replacement order....

You order was placed on Tuesday, May 26th for the Adam Audio A7X Powered Studio Monitor (qty 2). We discounted your order as an apology for the previous issues you had with your order. Mr. Thompson confirmed that your order was picked up from the Bridgeton store #342 on Monday, June 1st at 2:42pm. At this time, it appears that your desired settlement has been made, and you have received the original items that you purchased. If you have any other questions or concerns, please do not hesitate to contact me.
 
W[redacted]
Customer Service Supervisor
W[redacted]@guitarcenter.com

Dear Mr. R[redacted],
Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your recent Guitar Center return. After researching your account, it does appear that the store whom assisted you, placed your refund amount on your...

internal Guitar Center account. I see that you contacted our Customer Service department on Friday, November 6th, and one of our representatives was able to assist you. We discovered that your original payment method was no longer active, and instead, we will be transferring the $322.49 refund to you in the form of a check. We have requested that your refund check be sent to your billing address that we have on file: [redacted] E. Telegraph Rd. SPC 17 [redacted], CA 93015. The check may take up to 14 business days to arrive to you, as it is processed through our corporate location. Again, I apologize for the trouble you have experienced. If you have any other questions or concerns, please do not hesitate to contact me.
W[redacted]
Customer Service Supervisor
[redacted]@guitarcenter.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10599092, and find that this resolution is...

satisfactory to me.
Regards,
[redacted]

Dear Mr. M[redacted],
Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your recent order. After reviewing your account, I do see that you spoke with a member of our management team on November 25th, and requested that we return your original order and refund the purchase price. At the time of your call, Mr. C[redacted] did confirm that the return was in our system for order # GC10511177.  Due to the inconvenience you experienced with your original order, Mr. C[redacted] offered to upgrade your replacement orders shipping to next day air, free of charge (originally $51.00). I see that the replacement offer was declined, and you requested to cancel order # GC1[redacted]677. According to our system, on November 25th an order cancellation email was sent to the email address that we have on file for you ([redacted]@gmail.com). Additionally, Mr. C[redacted] offered to provide a $25 gift card for the trouble you had experienced, and that offer was also declined.
At this time, it does appear that your desired settlement has been met. Your original order was successfully returned and the refund has been processed. We have also canceled your replacement order per your request. Again, I apologize for the difficulties you have experienced. If you have any other questions or concerns, please do not hesitate to contact me.
 
W[redacted]
Customer Service Supervisor
[redacted]@guitarcenter.com

Dear M[redacted],
Thank you for bringing your concerns to...

our attention. I sincerely apologize for the difficulties you have experienced with your Guitar Center orders. After reviewing your account, I see that you purchased the Focusrite Scarlett Solo Studio Pack on May 3rd, 2016 via the Guitar Center website. Your return request was initially denied, as your purchase was well outside our return period. Guitar Center offers a 45 day return period for most of our instruments. We offer a 14 day return period for recording devices, DJ equipment, workstation keyboards and lighting/fog machines; the Focusrite studio pack is part of our “Recording Gear” category and would have qualified for the shorter return period. Guitar Center recommended contacting the manufacturer directly to see if they were able to issue an exchange outside of their return window. Guitar Center stores are unable to accept returns without the original purchaser present. This store policy is set into place for security purposes and for our customer’s protection. By enforcing this policy, our stores are able to prevent fraud attempts and returns that are issued in error.
According to the records on your account, you spoke with a member of our Customer Service team on September 3rd. During your conversation, they approved a return outside of our policy, as a one-time courtesy. Once your return item is received at our distribution center, you will receive a refund to your original payment method.
At this time, the store management staff has been notified of your credit card interest issues. They are working alongside Synchrony to correct the financing and interest charges that you have accrued. If you have any further concerns regarding financing, please feel free to contact Synchrony directly, as they are unable to disclose account information to anyone other than the account holder. Synchrony can be reached at: ###-###-#### or via their website https://www.synchronyfinancial.com/index.html
 
If you have any other questions or concerns, please do not hesitate to contact me.
W[redacted]
Customer Service Supervisor
W[redacted]@guitarcenter.com

Dear Mr. [redacted],
Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced while placing your Guitar Center orders. After reviewing your account, I do see that many of your store sourced orders are for used gear. Our...

representatives are more than happy to assist in placing orders, however, once an order is placed through a store, we rely on the store to confirm the order within their system. If a customer enters a store, and purchases the used item before a store representative was able to confirm the order, the item can be sold without realizing it. I would suggest, instead of speaking with one of our support center representatives, to speak directly with the store whom has the inventory you're seeking. By placing the order directly through the store, the order will be confirmed at the time of your phone call, holding the inventory, and preventing it from being sold to a customer who enters the store. Additionally, the store representative can assist in shipping the order directly to your home, or a store nearest you, for a pick up.
Again, I apologize for the trouble you have experienced with your recent orders. I sincerely hope that the information provided prevents any future cancelations from occurring. If you have any other questions or concerns, please do not hesitate to contact me.
[redacted]
Customer Service Supervisor
[redacted]@guitarcenter.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10068616, and find that this resolution is satisfactory to me.
Regards,
/>
[redacted]

Dear Mr. R[redacted],
Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your recent Guitar Center order. After reviewing your account, I do see that you purchased the PRS P24 guitar in Black with gold wrap burst on...

October 12th. The reason that your guitar was priced at $1999.99 was due to this particular model being discontinued by the manufacturer. The price was lowered to sell out of stock. When items are marked as discontinued, there is a chance that the manufacturer will send us more of the older model to assist them in selling through inventory. This is why your guitar was marked as backorder. Unfortunately, according to the manufacturer, we will not be receiving any more of this model into inventory. If you are still interested in purchasing a Musicman Majesty Arctic dream, we would be happy to assist you in replacing your order. Again, I apologize for the trouble you have been caused. Please do not hesitate to contact me if you have any other questions or concerns.
W[redacted]
Customer Service Supervisor
W[redacted]@guitarcenter.com

Complaint: 10999008
I am rejecting this response because:
Here is a link to your website with the Black Gold Wrap Burst:
http://www.guitarcenter.com/PRS/P24-Tremolo-10-Top-Electric-Guitar.gc 
Here is a link to PRS website with a Black Gold Wrap Burst:
http://www.prsguitars.com/p24/
All you want to do is lie about the color no longer being produced when in reality you feel you sold the guitar for to low of a price. I know your not telling the truth and you know it. The proof is in the above links. Prs  only has a couple of different options when it comes to the P24 Trem and the P22 Trem. You can see and anyone else can see that the Guitar with Black Gold Wrap Burst with a rosewood fretboard is being made and you are even selling them. The only difference is because I bought it online for $1999 and you are selling them now for $3600 all you can do is lie about details.  You can call these guitars anything you want but PRS only has the one I ordered and the Artist Package. The Revdex.com has to be able to see this also.
Regards,
G[redacted]

Complaint: 11111868
I am rejecting this response because:
I have already proven that sending it back via ups would be a violation of several federal hazmat laws and not a rejection, I have no other option but to file a law suit since you do not want to relive the issue.  Again I have looked at this case and Legally cannot be done
Regards,
[redacted]

Dear Mr. H[redacted],
Thank you for bringing your concerns to our attention. I sincerely apologize for the delay in your recent order....

After reviewing your account, it does appear that your order was shipped at 8:00pm on July 18th and is scheduled for delivery on Wednesday, July 20th. Your tracking number is 1ZA2552X[redacted]6.I apologize that you were given multiple expectations for the arrival of your wireless system. Unfortunately, backorder dates are subject to change, as manufacturers are not always able to get shipments to us right away. If they encounter production or shipping issues, it can delay the arrival of our stock. Once the shipment arrived from the manufacturer, we requested that our shipping team process your order as quickly as possible and expedite the shipping at no cost.
At this time, we have provided a $25 gift card, to make up for the difficulties you have experienced. As a further token of our apology, I would like to refund and addition $50.77. I see that you used several gift cards on your original purchase. If you would like, the additional refund can be in the form of another gift card, or I can apply it to a personal credit card of your choosing. Please let me know your thoughts. If you have any other questions or concerns, do not hesitate to contact me.
W[redacted]
Customer Service Supervisor
[redacted]@guitarcenter.com

I for one will never do business with Guitar Center again. They sell cheap poorly made products and the support is abysmal. In my case I bought my Grandson a Etude Student Clarinet, it started to fall apart by his second semester in beginner band. Guitar Center refused to offer any support what so ever. Frankly I would have come out ahead by buying a used clarinet at a [redacted] shop.

Dear Mr. A[redacted],
Thank you for bringing your concerns to our attention. I sincerely apologize for the difficulties you have experienced with your recent Guitar Center purchase. At this time, I have contacted our Central Houston location, in an attempt to locate the missing Floyd Rose...

tremolo bar. Once they have confirmed that the item is available, I will send along an update so you’re aware that it is being sent to you. In the meantime, if you have any other questions or concerns, please do not hesitate to contact me.
W[redacted]
Customer Service Supervisor
W[redacted]@guitarcenter.com

Dear Mr. A[redacted],
Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your recent Guitar Center order. I am currently working with the store whom originally assisted you. I have made contact with the customer service...

manager, and together we are working with our warranty company to ensure that your product is taken care of. Either myself or the customer service manager will contact you with our resolution and instructions. In the meantime, if you have any other questions or concerns, please do not hesitate to contact me directly.
W[redacted]
Customer Service Supervisor
[email protected]

Revdex.com:
I wish to thank all involved in resolving this situation.
I have reviewed the response made by the...

business in reference to complaint ID 10244431, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID 10648690, and find that this resolution is satisfactory to me.
Regards,
[redacted]