Guitar Center Inc

Review: I sent in my Numark CDN88 for repairs through Guitar Center. I called to find out the status of my equipment. I was told that the repairs were already completed. (Problem #1) No one even gave me a quote on how much it would cost before it was already completed. (Problem #2) I was told I would have 30 days to pay and pick-up the equipment. I went before the 30 days, but the CD players were sold before I could pay and pick up my equipment. I was then told by the supervisor they would be able to give me a credit for $550 (the cost of my equipment). This incident occurred approximately 4 years ago. However, I had wanted to purchase something with my credit. I was never told it would expire. I am now being told there is no record of this credit. It was not my fault that the equipment was sold without my consent.Desired Settlement: I would like my credit for $550 as I was told.

Business

Response:

We have thoroughly looked into this matter and are unable to locate any actually documentation that shows the unit was ever sent out for repair or sold in store. We have no records under the customers name in at the location in question. We have offered to accommodate Mr. Mooken with a discount on a future purchase.

Business

Response:

We've maintained constant communication with Mr. [redacted] in an attempt to rectify the situation. However due to the amount of time passed as well as the lack of customer history in the computer, we've been unable to locate any records for this transaction. When I spoke with Mr. [redacted] earlier today he mentioned that he was not looking for compensation but in fact wanted to bring this to the attention of the corporate office to ensure that this wouldn't happen to other customers and that any necessary changes or improvements were implemented into the store policy for repairing customer owned merchandise. We have forwarded the customer's comments to our loss prevention team as well as the head of HR, and training. We look forward to helping Mr. [redacted] in the future and will and will continue to do our best to ensure 100% customer satisfaction.

Consumer

Response:

Review: 9516089

I am rejecting this response because: I would like to be compensated for my equipment at this time. Yes I did say I wasnt looking for compensation at the time but I realised that its not Fair and It's not my fault that they can't find my info because of god knows what. However it is my fault for not being able to find my receipt. I think the person who originally helped me did some dishonest things in this whole situation and now no longer works at the store. I am a very reasonable person and thru out this whole ordeal I have been very patience. I have been treated very rudely by the employees of that store and I don't think I deserve that. Yes it's been a few years but the only reason I haven't said or did anything more untill now is only because I recently found out that I could make a complaint with the Revdex.com. Can we please get this resolved SOON! If I can't get my full amount back atleast meet me half way and let's move on. I have spent a good amount of money at Guitar Center because they have good Dj equipment and the best prices and I will still be spending my money their. I'm just so upset that this can happen and how many others it might have happened to also. Please let me know something's SOON!

Regards,

Review: On 26 July I went to the store to buy a Yamaha 535 portable grand piano for $399.99.The store did not have the item in stock so ordered it for me (for home delivery). My daughter needed the piano to start music lesson on Saturday 1 August 15.On the 29th of July I was at home waiting for delivery. It was raining cats and dogs. At 5pm when the rain stopped I went outside to get the mail. I found the Piano on our driveway soaking wet. As fast as I could I tried to save the piano, but the damage was already done. The piano was soaking wet and the box just fell apart. I was not happy at all so I contacted GuitarCenter.com. They told me they would send a new keyboard overnight so that my daughter would be able to go to her music lesson. Unfortunately no keyboard arrived!It was delivered on the 3rd of august, 2 days late (my daughter and I were very disappointed). GuitarCenter.com also tasked UPS to pickup the "wet/broken" piano. Unfortunately UPS could not take the instrument back because the original box was missing (that box was not salvageable due to it falling apart due to the rain). Agreed was to use the box of the 2nd piano for the return.Unfortunately the second piano had a manufacturing defect (broken LCD screen). So I was sitting with 2 broken piano's and UPS did not come back! I called the store to explain the problem. They told me they would take care of it. I was contacted to come over to swap one of the keyboard for a working one. Today (10 August 2015) we went for the exchange. At the store we exchanged the broken piano for a new one and put it in the car. I was then asked to come back in for paperwork. One hour later a store employee told me they wanted their piano back and that no exchange was going to take place. If I would refuse they would call the police. I was shocked and asked what the problem was. Unfortunately they could not give me a acceptable explanation for this behavior. Because I did not want to escalate the problem any further I exchanged the broken piano back.Desired Settlement: I would like a full refund of the purchase.I would also like to be compensated for my trips to GuitarCenter and the wasted hour I spent waiting. Using the police as intimidation is unheard off and unacceptable.I would like to receive an apology for the behavior of the store personnel and I would like that the manager of GuitarCenter of Dayton apologizes to my daughter for the lack of service they are giving her/us.The 2 broken piano's are at our home, ready to be picked up and returned.

Business

Response:

Dear Mr. O[redacted],

I filed a complaint with the Revdex.com and others concerning warranty issues on a "Blue" microphone.

The complaint has now been resolved and the defective product replaced.

I still wouldn't buy there again but, I'm closer to neutral now that a positive outcome has occurred.

Make sure You read the terms of extended warranties carefully! The actual experience can be quite different from what employees tell You (and confusing).

Review: I ordered small foot peddle back in june of 201.I received weights.I reported that I received weigths. the company told me to please send the weights and that they would refund me.I requested a return shipping label for the weights.I send the package of weights with the return shipping label the sent me it arrived around june the 14 2013.on june 28 2013 guitar center credited my card for $148.23. And on june 26 2013 guitar center verified in an email that they would give me a refund for 148.23. then in augest 20 2013 they wait all this time to inform me that due to there error I refund is invalid and I owe them the 148.23 and if I dont pay they are going to send this to collections.I have until sept 29, 2013. I have explained to them several times that this is not an error and that I followed procedure. then they tell me in one email that because I did not send the weights in the original box they are going to send me to collections. I was never told to send the weights in the original box, futhermore they never sent me instructions to send in orginal box with the return shipping label and I and rep that assisted me sending the weights back told me it would not be an issue to send the weights in a different box.Desired Settlement: that the company take responsibility for its actions and not send this to collections.I did not get my instrument I am not going to pay for their weights.the refund for 148.23 should not be sent to collections

Business

Response:

We have located and shipped the missing pedal back to the distribution center in Kansas City. I've advised the management team to notify Mr. Maggiora as soon as they receive the pedal. We have apologized for the inconvenience and have informed the customer that we will not be reporting the order to any third party collection agency.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9714480, and find that this resolution is satisfactory to me. also please let me know how long it will take for them to contact me via email and verify that they will not take me to collections and the this issue is resolved

Regards,

I purchased a 320$ acoustic guitar from Guitar Center and had a problem with the first one, then took it there and they "fixed" to what they thought was fixed but clearly wasnt. Then came back again and exchanged it for the same guitar. Said it would be perfect and nothing wrong with it, within an hour of playing it another problem occurred. I went back with my brother, who has been playing for over 10 years, and they gave us some crazy reason why the problem occurred. They said again, they "fixed" it when clearly it was still occurring. I ended up getting my money back and they didnt seem to care one bit. I dont know about you, but I wasnt to purchase a guitar from someone who truly cares about you and the guitar you purchased. They could careless if they lost a customer and they were very slow to help. Plus, they gave us reasons why this was happening with no attempt of a solution and lies. I would NOT recommend for anyone to shop there, beginner to expert.

Review: I initially purchased guitar item on 12-12-14 and returned on 1-11-15 due to Guitar Center error of duplicate order. Online cancelled the order but still shipped out item after I had already purchased replacement at store #114. For the return, I received store refund credit receipt instead of credit card or gift card return credit. I have recently found the return receipt after being misplaced during moving over the summer.

Today, on 12-11-15, I called Guitar Center ###-###-#### where online rep advised that I could not use refund credit receipt online and had to go into store.(6min phone call)

Soon after I called store #114 where I purchased guitar item with Gift Cards. Spoke to J[redacted] CSM (12-11-15) who spoke to B[redacted] SM for further instruction. SM did not talk to me and relayed to J[redacted] that they could not send me a replacement GC in mail as could get lost and that I would have to come back into store to use receipt refund credit and to verify my identity.

Both could not resolve my issue to my satisfaction and provided no real solution other than to contact corporate office at ###-###-####. I refuse to explain the whole story 3 times as I had already spent and additional 32 minutes on phone this being second time and 3rd person.

I refuse to waste more time on this especially during crazy holiday shopping weeks. I already communicated to them that the refund should have been placed back on GC to being with and that it was not communicated to me prior that I had to come back into a store. Refund should have been returned to Credit Card or at least back on plastic gift card. Besides the hassle and aggravation to come back into store and inflexibility to use online or even gift a return receipt as Christmas gift, I am at a loss of 40 minutes on the phone and would have to waste more time to call, aside from making Revdex.com complaint and add further inconvenience due to travel back to store all because of a poorly planned and uncharacteristic, customer unfriendly, refund type or policy.Desired Settlement: I would like full amount of $108.00 store refund receipt to be refunded back onto to any one of my credit cards and a replacement GC gift card in comparable value for additional time lost, aggravation, and lack of customer satisfaction.

Business

Response:

Dear Mr. H[redacted], Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your Guitar Center credit. I have reached out to the store whom originally issued your credit, to see if they could assist us in resolving your concerns. I understand that when you originally contacted the store by phone, you had requested that the funds be sent back to your gift cards. Since your purchase was made over a year ago and split between three different gift cards, our stores would be unable to place the funds back to those cards. Mr. P[redacted] offered to either send the funds to your local store, so that you may use it whenever you'd like or we could transfer the funds back to a credit card of your choosing. Again, I am terribly sorry for the difficulties you have experienced. If one of the above mentioned options is suitable, please let me know. If you have any other questions or concerns, please do not hesitate to contact me. W[redacted]Customer Service Supervisor[redacted]@guitarcenter.com

Review: Ok about a month ago I ordered a dj consol online first shipment came in didnt work so I took it into the nearest store location which the salesman saw it did not work so they ordered me an replacement sent to my home which same problem was occuring with the replacement I called they came with ups services gave me an reciete and tracking number to this day I have never recieved a working machine or my refund I keep calling and all they do is keep telling me to wait and they will keep in touch web order number is gc1[redacted]4 order date is 9-26-15 and payment of $322.49 was made all I want is my refund please help meDesired Settlement: I would like my return of $322.49 and maybe some restitution or some sort of discount for my many problems dealing with this company

Business

Response:

Dear Mr. R[redacted], Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your recent Guitar Center return. After researching your account, it does appear that the store whom assisted you, placed your refund amount on your internal Guitar Center account. I see that you contacted our Customer Service department on Friday, November 6th, and one of our representatives was able to assist you. We discovered that your original payment method was no longer active, and instead, we will be transferring the $322.49 refund to you in the form of a check. We have requested that your refund check be sent to your billing address that we have on file: [redacted] E. Telegraph Rd. SPC 17 [redacted], CA 93015. The check may take up to 14 business days to arrive to you, as it is processed through our corporate location. Again, I apologize for the trouble you have experienced. If you have any other questions or concerns, please do not hesitate to contact me. W[redacted]Customer Service Supervisor[redacted]@guitarcenter.com

Review: I have placed a total of 3 orders with Guitar Center recently through their web site. The orders were for a total of 5 guitars cumulatively for the same exact guitar that were seemingly available and on sale through their web page. Complaints:- Guitar center is engaging in unethical sales practices to lure customers by large discounts advertised on their web page, placing temporary holds on credit cards (whereby reducing customers' purchasing ability regardless of it being temporary) and later cancelling the orders. Doing a simple google search on this topic yields many frustrated customers explaining almost exactly the same situation.- Customers that call their customer service line is lured into other deals which are very significantly inferior to what the advertised sale promised. In my case, once my second order was cancelled I asked what the deal they were offering was and I was given an 8% discount over list price instead of the 72% that was advertised on the web page originally.- Customer service representatives are either deceived themselves by the firm or they are instructed to lie to the customers given that I was promised the issue wouldnt happen again in both of the calls I placed after my orders were cancelled.Ultimately, I feel that the advertisements on the webpage are simply taking advantage of customers who are looking to purchase items and I am extremely frustrated after spending a lot of time on the phone. All reputable businesses that are of similar size and reputation to GC that I have dealt with always made a genuine effort to resolve any issues fairly by either locating the items or providing the clients with a better alternative. Guitar Center does not seem to care that an issue happened and in fact given the alternatives offered, I feel like this is simply a ploy to drive traffic to the call lines.Desired Settlement: Same or better item for the advertised price provided to the customer.

Business

Response:

We have gone over the customer's initial complaint and have informed the customer of our official stance.

Business

Response:

We have addressed the concerns of the customer and have taken the necessary steps in correcting the issue. We've provided the customer with a detailed outline with an explanation to the questions previously stated.

Consumer

Response:

Review: 10012544

I am rejecting this response because:

Review: I initiated a layaway on December 29th, 2013 for a vintage E-MU Sytems SP1200 drum machine with a salesman named Bo with a credit card deposit for $400 on my mastercard credit card. I made an offer for $1500 "out the door" which means tax included. He approved my offer and charged my card while I was on the phone. I requested a credit card receipt when I was on the phone with Bo and he said he would send me one with no timeframe. I never received a credit card receipt via email or a photo attachment of the physical receipt. A couple days later I tried to call Bo for the receipt and he wasn't in and no one else could help me except Bo according to the other associates. A week passes and still no receipt via email or SMS message with image attachment which Guitar Center does from time to time. I call again and they stated that Bo is on vacation and no one knew when he was going to be back. A month passes I call to make a $600 payment on the drum machine. This is when I find out that they have no record of me ever calling in. I spoke to Bo and he doesn't remember anything. And they also tell me that the unit was put on layaway buy another customer on Jan.3rd & I no longer can buy the machine! The issue is escalated to Josh the GM a few days later he states that he's making a judgement call & giving it to the new buyer. He then states that they would refund my $400 down payment or find me a substitute. Which there is no substitute for this unit! After contacting customer service at the corporate office & the CEO, Mike Pratt, I found out that they would be searching for another EMU SP1200 unit for me & honor the same price. Although, Josh seemed very nonchalant & didn't have a sense of urgency and was very unapologetic. Bad customer service and unfair business practices at this store. The layaway system is not professional or even works half the time at Guitar Center. I have had countless layaway issues at the Guitar Center nationwide and have been walked over time and time again. Not this time. Product_Or_Service: Emu Systems SP1200Desired Settlement: DesiredSettlementID: Replacement I would like a replacement unit in good working order, and a considerable discount on the product for everything that that Guitar Center has put me through during this bad experience. I want a real layaway with real paperwork and I would like to be treated with respect as a customer. This is just the basics.

Business

Response:

We are in direct contact with the customer and have one of these units reserved for him at his local store.

Review: RE: Ampeg Bass Amplifier Head SN# EFRD4A 0013 I bought a new Ampeg Bass Amplifier referred to above from the Guitar Center store in Spokane, Washington August 7, 2010. On November 24th, 2010, the amp died on me. All I got was a blinking red light. I tapped on the fuse box and the amp came back on and our band finished the night. Then, I took two weeks off from music to act in a Theater. When I got back to the band on 12/16/2010 my band mates informed me that the amp died again and my substitute had not been able to use the above Ampeg Bass amp head. I took the above Ampeg bass amp back to Guitar Center and they said their warranty was only good for 30 days. I called the factory and was told by the factory representative Scott Patterson, to take it to Northwest Organ Repair, an authorized Service Center, but that the tubes were only warranted for four months and that part of the warranty had expired.Desired Settlement: See Complaint Text

Review: Guitar Center sent me the wrong item, a much cheaper identical item.I purchased an Ipod from Guitarcenter.com on 4/21/2010 for $214.92.Order number 5415350. I paid with a combination of my Mastercard and a gift card. The issue I'm having with this is that upon a recent stumble on the internet, I noticed a key symbol which enables someone to tell the difference between a 2nd generation Ipod and a 3rd. I had purchased a third generation although now I'm finding out that they sent me a 2nd generation. The serial number is 1C013VM775J and the model number is A1288. Upon discovering this information I became very upset and felt like a victim of a cheap business tactic. Nowhere on the case is the a marking that differentiates the version of Ipod, and that is why I never noticed. \par When I called guitar center, I spoke to a woman and told her my problem. I gave her my serial number and she looked it up, and found it as a 2nd generation. I asked for an exchange or my money back. The only thing she could do was give me 50 dollars off my next purchase. I declined and asked to speak with a manager. The next manager followed by the last manager told me the same thing. I don't want a 50 dollar credit. I want the item I paidfor. I told them I would be willing to send it back in for the replacement. Also, when I told the manager I had the serial number he said it didn't matter and that they didn't keep records of that, which must have been a lie because the nice lady I talked to firstDesired Settlement: See Complaint Text

Review: Guitar Center ran a Labor Day sale for a huge sale on a Fender guitar for 89 dollars. I placed an order with them for the guitar on 9-2-13. Later that day I received a Email with the order details.A short while later I received an Email saying the guitar was on back order which I fully understand because they were advertising this guitar at a very low price.After waiting 8 days they sent me an Email saying "your order has been canceled", with no explanation. I sent them an email asking what was going on and have not received a reply.I am however receiving their spam advertising in my Email. No guitar but now they have me on their email list to send me junk. They advertised this great deal on a guitar, got people to order it, then never shipped it and cancelled my (and i'm assuming many others) order.Desired Settlement: I'd like to get the guitar they advertised and agreed to sell to me.

Business

Response:

We would be happy to accommodate the customer and sell him a Fender Bullet HSS Stratocaster Electric Guitar (2-Tone Sunburst) New for the Labor Day advertised price of $89.00. The customer can simply call me at ###-###-####, and I'll setup the order. I've left multiple V/M's as well as emails for the customer to contact me so I can get him taken care of.

Review: I made a $,2300+ purchase online and did a partial in store return for $778.33 on Sept 12th, It's Sept 24 and money still not back on my visa. I was told there was a computer error and issued me a store credit vs. putting in back on my visa. I an tired of getting the run around for days from guitar center customer service. I want my money back and will never, ever do business with this piece of crap business again.Desired Settlement: I want the money put back on my visa card.

Business

Response:

Customer has been credited back the $778.33 to her Visa. The refund was processed today and should show up on her statement in 3-5 business days. We're also looking into putting together an order for some additional equipment.

Review: The Guitar Center had a guitar, a brand new Gibson Les Paul custom advertised on their website for $3,199.99 before taxes. I purchased the guitar received a confirmation email for my order. I received an email about a week later saying that the guitar was on Backorder and the guitar should ship in about a week or so. In the meantime a few weeks after that they changed the price for the guitar on the website to $4,799.00 and product code # for the exact same guitar! A few weeks after that I received an email asking me if I still wanted the guitar and if so to let them know (which I did) and they would ship the guitar as soon as they got the guitar in from the manufacturer. It's been a few months now and I'm quite sure they have no intention on honoring my order and that I will never receive the guitar. This is a very dishonest and horrible way for any company especially a company as large as the GUITAR CENTER to conduct its business.Desired Settlement: They have the exact guitar in stock which they raised the price on. I have copies of all of their website ad's with pictures of the guitar I purchased.

Do the right thing Guitar Center.

Honor my order and send my guitar!

Business

Response:

Dear Mr. D[redacted], Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you have experienced with your recent Guitar Center order. After speaking with our Platinum Instrument department, it appears that the item that you purchased was incorrectly built in our system. I am currently working with our warehouse to ensure that the item is corrected in our system so that I may process your order. According to our Platinum Instrument department, the Gibson Les Paul custom was recently replenished in our inventory, and we should be able to ship this out to you very soon!I will be in touch with you to confirm that your order has been corrected and provide a tracking number as soon as possible. In the meantime, if you have any other questions or concerns, please do not hesitate to contact me directly. W[redacted]Customer Service SupervisorW[redacted]@guitarcenter.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11008549, and if they honor my original purchase and ship out my order like they say they will then I find that this resolution is satisfactory to me.

Regards,

J[redacted]

Review: I purchased a Motu 828X from Guitar Center (Atlanta 1485 Northeast Expressway Atlanta, GA 30329 Phone: 404-320-7253) 1. My problems with this product started the day of purchase June 12 2014. Bad Thunderbolt port which is documented at Motu (Techlink 91128) I was able to return the product to Guitar center for a replacement. 2.I had audio issues with the second unit which became increasingly worse over time. This 2nd problem was reported to Motu March 12 2015 (audio problems Techlink 96306 this wasn't resolved Motu blamed my computer and asked me to do additional tests) Ultimately Motu had me send the item back to them for a replacement.I feel like I purchased a lemon and expressed my concerns about the product with Motu. Motu was willing to work with me. I was asking Motu for a full refund and they let me know I would need to go to Guitar center for that. In order to make a refund with Guitar center remotely possible they sent me a new unit and reset the factory warranty to 2 years from the date of the next sale. When I took the new unit back to Guitar Center with the original reciept they refused the refund based on their 30 day policy. But tried to first offer me $400.00 for it. I protested and they then offered $600.00 for it even though I paid $839.00 The manager's name was Sarah and her reasoning behind offering $400.00 to $600.00 is so "Guitar center can make a profit."Ironically I took the unit to another Guitar Center in town and they offered me $700.00 for it. 1.At this point I get the impression that Guitar Center can care less about the fact they sold me a faulty product that has given me issues since day one. 2.I get the impression Guitar Center is Ignoring the fact I the product is new with the full Factory Warranty in tact for 2 years and they are more concerned about profiting of the merchandise a second time. When I purchased the 828x I sold them a Digi 002 Rack for $100.00 which they profited off as well. Regards,Jabari Williams

Product_Or_Service: Motu 828 X

Order_Number: 7611988443 Sales num

Account_Number: 9030673248 cutomer nDesired Settlement: DesiredSettlementID: Refund

All I'm asking is for Guitar Center to stand behind the product they sold me. I'm asking Guitar center to take the circumstances into consideration and be fair about the return of an item that was sold in a faulty condition and returned new with a full factory warranty which can be verified by Motu. (Contact [redacted] at Motu ### ####. I would like a full refund however I would be willing to take $800.00 and forfeit the balance as a restocking fee.Sincerely [redacted]

Business

Response:

Customer went back to the store and was issued a check for the unit. We sent him a $50.00 credit as well. Customer is happy with the outcome.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10599092, and find that this resolution is satisfactory to me.

Regards,

I came in looking for a guitar with a smaller/thinner neck to accommodate my smaller hands. Jerry Clutter was the salesman who I spoke with. He was very informative and helpful in finding the right guitar for me. He knew where my budget was and never tried to take me above it. Rather than trying to sell me something, he tried to help me find what was right for me. I ended up finding the right guitar for my needs. Not only was my experience incredibly pleasurable, but Jerry even followed up afterwards with me to thank me for my business. Never would I have expected such small details to be considered. That shows the kind of care for their customers that they have. I will definitely make this my first stop for any of my guitar needs.

Review: I ordered a set of Meinl congas that were advertised as 11" and 12".What I received were a set of congas measuring 10" and 11".I beleive this is false advertisement,when I contacted them they told me to return them to my closest Guitar Center.Why should I have to go through these headaches if they didnt take the time to find a measuring tape?Desired Settlement: I paid for a 11" and 12".I would like to receive my 12" that I paid for.This was their neglect and I dont see why I should need to go through these hassles.

Business

Response:

The congas were returned at the store and a new order was placed for a set of new congas at the same price. Customer was very happy with the final outcome.

Review: GC list the M-Audio monitors on clearance for 119.97, but when I try to order I can only buy the ones for 199.99. GC list the M-Audio monitors on clearance for 119.97, but when I try to order I can only buy the ones for 199.99. I went into the store in Pasadena to ask on 12/31/2011, they referred me to call customer service, when I called they said its not longer available but it still listed. Why tease a customer with the price of 119.97 when the item is not available, but they can sell you the regular ones for 199.99, bait & switch?Desired Settlement: See Complaint Text

Review: I attempted to purchase an item from the retail store. When I was checking out, the person at the register told me I owed nearly twice as much as the ticket price. Confused, I took the sales associate over to the rack, and showed him the tag where it clearly indicated the price of the item was half of what I was being charged.The sales person spent a minute yelling at another employee (who I assumed was responsible for updating the tags) and throwing the product around. He then explicitly refused to honor the price on the tag. Since I needed to use the item right away, I had no choice but to buy it at twice the ticket price.I sent a message to the store manager through the store website the following day explaining the situation and offering to send over a copy of the receipt or any additional details, but received no response at all.Desired Settlement: This matter can be resolved by1) Simply offering me an apology and an explanation for why the sales person refused to honor the ticket price, and why the store manager never responded.2) I would have originally been ok with a refund of the difference between the ticket price and the purchase price, but since the product turned out to be poor quality anyways, and the fact that the store manager ignored my message, I would appreciate a full refund for my purchase.

Business

Response:

The customer is going to reach out to the Store Manager once he receives his new card and will be refunded the disputed amount.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10401472, and find that this resolution is satisfactory to me.

Apparently there was a problem and the store manager didn't receive my first message to him, but when he received this message, he was very responsive and very helpful. Everything was resolved to my complete satisfaction. Thanks!

Regards,

Review: On Friday 01/03/2014 I purchased a used musical item which was listed on their website for $499.00.Specifically, a Fender Blues Deville guitar amplifier.The transaction was performed via telephone communication with a representative from the stores guitar section.He was courteous and informative and all questions were answered satisfactorily.After all monetary calculations were established including shipping cost and taxes the final figure was $584.37(shipping cost $37.00)and applicable taxes brought the total cost to $584.37.The representative on this date 01/03/2014 told me that he would try to have this item included on this day's shipping pick-up.It was later in the afternoon(approximately 3:30 p.m.).As I am sure that you are aware of there was a significant snow storm which affected Indianapolis more than areas East of Indiana on Friday evening and Saturday(01/04/2014).On Monday(01/06/2014)I telephoned Guitar center but there was no response.I discovered that Guitar center did not open on this day due to inclement weather conditions.On Tuesday 01/07/2014 I called about my item and was told that their courier(UPS)did not make any merchandise pick ups due to traffic back-ups due to the storm hindering regular pick-up schedules.On Wednesday(01/08/2014)I was informed by Guitar center that my item was in fact picked up and scheduled for 2nd.business day air which means that my item would be delivered on Friday(01/10/2014)by the end of the day.I tracked my item via ups tracking and discovered that my item was picked up on Thursday 01/09/2014 and my item would not be delivered until Monday 01/13/2014.United parcel Service assured me that my item was picked up on Thursday 01/09/2014 from the sender(Guitar center).Upon closer analysis,Guitar center could not prove through documentation that my item was actually pick up on Wednesday 01/08/2014 which means I had to wait six(6) business day and four(4)weekend days to receive my item.I can accept that circumstances sometimes creates a hinderance.Desired Settlement: I paid the correct shipping amount for this item in the original agreement which was breached by the sender.Since I have to wait until Monday 01/13/2014(tardiness)to receive my item I should be entitled to reimbursement for the inconvenience of waiting ten(10)days and being mis-informed all along about the true status of my item.

Business

Response:

The store has contacted customer and refunded shipping cost. The customer is happy with the outcome and considers the matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9872835, and find that this resolution is satisfactory to me.

Regards,