Gurnee Chrysler Dodge Jeep Ram

Complaint: [redacted] I am rejecting this response because: as of yesterday 6/9/ [redacted] as well as Chrysler Capital have not received a payment according to their records [redacted] did state that they were in contact with the dealership but had not received payment as of yetChrysler Capital stated that according to their records they have not received my first month payment in which I paid to the dealershipUnfortunately for me this is still being reported on my credit as delinquent and now it's time to pay my note againAll I am asking is for your company to correct this situationThank you for the update but I will reject every response until this situation is rectified Sincerely, [redacted] ***

Date: 2/21/Ref: Case # [redacted] I spoke with Ms [redacted] this morningWe have [redacted] *ed her payoff check for $6,to [redacted] todayI also assured her that I would be on top of everything from here on outI apologize for our “missteps”We tot [redacted] dropped the ball all will be cleared up and on course going forwardRegards, [redacted] , President, Gurnee Chrysler Jeep Dodge Ram

Then bring me in the paper showing I owe you somethingi have signed copies of paperwork saying that we owe you nothingthat you signedalso signed documents the [redacted] was being sold AS IS NOTHING PROMISEDif the salesman promised you something why would you sign themplease tell me why you would sign something saying we owe you nothing also why you sign another document saying AS IS NOTHING PROMISEDPlease explain let me guess the finance manager tricked you or lied to you alsoIt'sa shame there is no more shaking someone's hand and making an honest dealbecause people expect something for nothingeven after they were told the [redacted] is being discounted because of issues and also being sold as isbut the dealer is always at fault always even after we had the customer sign different documents stating the [redacted] is being sold as is no warrantyif you can explain why you signed them to where it makes sense that we still owe you something I will pay for half of the repairshave a happy holiday season!!!

Date: 2/16/Attn: [email protected] Ref: Case # [redacted] Let’s start by stating a fact Gurnee Chrysler Jeep Dodge Ram has zero obligation to reverse, unwind or amend the original deal, as it standsSecondly, the dealership has bent over backwards to try and appease the [redacted] We have given the [redacted] a loaner, maintained open communication and full transparencyThat is, until they alleged “bait and switch” and threatened physical harm to our ownerSo, if the [redacted] acknowledge and apologize, in writing, for their actions, the dealership will agree to meet with them and hammer out a fair and equitable agreementRegards, [redacted] , Vice President, Gurnee Chrysler Jeep Dodge Ram

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:We categorically reject the Dealer's allegations in the response to our complaint as patently false, and therefore, decline to write an apology letter to seek a resolution. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy old car has been paid off and my new car account has been set up and my first payment has been made Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/10/06) */ customers deposit was refunded in full! we apologize for the delay, but its store policy and procedure to take certain stepsonce again we apologize thank you Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Date: 3/15/Attn: [email protected] Ref: Case # *** We sincerely apologize for any inconvenience this has causedWe have removed this customer's name from our "in house" database at Gurnee Chrysler Jeep Dodge RamWe have also contacted the 3rd party
vendor who sent this past mailer and instructed them to remove this customer's nameWe cannot remove this customer's name from other 3rd party vendors or the manufacturer's databaseRegards, *** ***, Vice President, Gurnee Chrysler Jeep Dodge Ram

We are new owners at Gurnee Chrysler Dodge Jeep Ram, as of July 17th 2017. We will forward this issue to the previous owner to expidite the refund

*** *** was sent the check and balance is now $on their end as of 6/Chrysler Cap will be rectified in 2-business days as well

Complaint: ***
I am rejecting this response because: You are being untruthfulif yow owed nothing why did the salesman tell me to bring it back?
Sincerely,
*** ***

To whom it may concern,The complaint by customer *** V *** is accurate in nature as far as the time line and details given by her in regards to dates and phone callsWhat is an unfortunate factor is that due to the credit score and negative equity that Miss *** had when she came to our
dealership for an vehicle upgrade, it forced us to work with a bank that does not fund and process the loan as easy and as fast as banks who auto approve applications to customers with excellent credit and without negative equity. We have spoken to Miss *** on 5/30/when she called us about the concern of her payoff to her trade in, and told us that she received a call from her payoff bank (*** ***), we let her know that we would cover any difference in payoff because we would need to in order to receive a clear titleAlso, if Miss *** needs the dealership to type a letter to either Chrysler Capital or *** *** to assist her in making sure that the bank(s) do not put any bad marks against her trade we will be happy to work with her and the banks as well.Thanks,Gurnee Chrysler Jeep Dodge Ram

We ordered all the parts including a new seat motor. Gurnee Chrysler decided to have a auto trim shop install the leather. Jose *** is aware of our decisionThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Date: 3/10/Attn: [email protected] Ref: Case # *** Settlement has been reached, in principal, with their attorney, *** J***Paperwork is being executed, along with a mutual releaseEverything should be finalized within a week or twoRegards, *** ***, Vice President, Gurnee Chrysler Jeep Dodge Ram *** *** | VIP Managment Team PH: *** Gurnee Chrysler Jeep Ram Dodge *** *** ***
*** ** ***
*** ***

The trade was paid off on 6/30/2016thanks so much[redacted]

Complaint: [redacted]
I am rejecting this response because: as of yesterday 6/9/17 [redacted] as well as Chrysler Capital have not received a payment according to their records. [redacted] did state that they were in contact with the dealership but had not received payment as of yet. Chrysler Capital stated that according to their records they have not received my first month payment in which I paid to the dealership. Unfortunately for me this is still being reported on my credit as delinquent and now it's time to pay my note again. All I am asking is for your company to correct this situation. Thank you for the update but I will reject every response until this situation is rectified.
Sincerely,
[redacted]

Date:  1/27/17 Ref:  Case # [redacted]   Attn:  Revdex.com Customer Relations Copy: [redacted] Let this letter serve as your official document stating that the 2014 Jeep Compass was returned to Gurnee Chrysler Jeep Dodge Ram and the contract is null and void. [redacted] owes us...

and/or [redacted] nothing and has no further liability with regard to noted transaction. Finally, let us apologize on behalf of the dealership for the rude and insensitive behavior you were exposed to.       [redacted] | VIP Managment Team PH:  [redacted] Gurnee Chrysler Jeep Ram Dodge [redacted] Ave. Gurnee, IL 60014 email:  [redacted].[redacted]@gurneedodge.com