Gurnee Chrysler Dodge Jeep Ram

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My old car has been paid off and my new car account has been set up and my first payment has been made. 
Sincerely,
[redacted]

We have contacted the previous owner. We did NOT cash the check. The check was cashed by the previous owner.  A check will be sent...

today from the previous owner. As the current owner, we apologize for the delay in your refund. As previously mentioned a letter was sent the the previous owner and I personally had a conversation with the previous owner and he will send you your GAP refund today. Thank You

Date:  2/16/17 Attn:  [email protected] Ref:  Case # [redacted]   Let’s start by stating a fact…Gurnee Chrysler Jeep Dodge Ram has zero obligation to reverse, unwind or amend the original deal, as it stands. Secondly, the dealership has bent over backwards to try...

and appease the [redacted]. We have given the [redacted] a loaner, maintained open communication and full transparency. That is, until they alleged “bait and switch” and threatened physical harm to our owner. So, if the [redacted] acknowledge and apologize, in writing, for their actions, the dealership will agree to meet with them and hammer out a fair and equitable agreement. Regards,   [redacted], Vice President, Gurnee Chrysler Jeep Dodge Ram

Date:  2/21/15 Ref:  Case # [redacted] I spoke with Ms. [redacted] this morning. We have [redacted]ed her payoff check for $6,800.00 to [redacted] today. I also assured her that I would be on top of everything from here on out. I apologize for our “missteps”. We tot[redacted] dropped the ball…all will be...

cleared up and on course going forward. Regards,   [redacted], President, Gurnee Chrysler Jeep Dodge Ram

Initial Business Response /* (1000, 8, 2015/10/06) */
customers deposit was refunded in full! we apologize for the delay, but its store policy and procedure to take certain steps. once again we apologize thank you.
Initial Consumer Rebuttal /* (2000, 10, 2015/10/07) */
(The consumer indicated...

he/she ACCEPTED the response from the business.)

He did not purchase the [redacted] from usplease have him go to the dealer he purchased the car fromthank you

Then bring me in the paper showing I owe you somethingi have signed copies of paperwork saying that we owe you nothingthat you signedalso signed documents the [redacted] was being sold AS IS NOTHING PROMISEDif the salesman promised you something why would you sign themplease tell me why you would sign something saying we owe you nothing also why you sign another document saying AS IS NOTHING PROMISEDPlease explain let me guess the finance manager tricked you or lied to you alsoIt's. a shame there is no more shaking someone's hand and making an honest dealbecause people expect something for nothingeven after they were told the [redacted] is being discounted because of issues and also being sold as isbut the dealer is always at fault always even after we had the customer sign 3 different documents stating the [redacted] is being sold as is no warrantyif you can explain why you signed them to where it makes sense that  we still owe you something I will pay for half of the repairshave a happy holiday season!!!

The original asking price was $9995. Plus taxes and feesthe customer wanted to pay lessthen negotiated a price AS IS for $7200. Plus plusMr [redacted] knew this at time of purchase nothing was promised or owed after purchasewe have a WE OWE signed by Mr [redacted] that he was owed nothing at time...

of purchase or afterwe offered to split the cost with himthe offer is still available if he would like to contact me [redacted]

Initial Business Response /* (1000, 9, 2015/10/07) */
mr. howard [redacted] is an older gentleman, I think he is confused on this matter. we have left several messages so he can contact us so we can go over things with him again, to answer any questions that he may have. he is more then welcome to...

contact me Jason [redacted] at XXX-XXX-XXXX as well as tommy popular at the same number. we are sorry for any misunderstanding. thank you
Initial Consumer Rebuttal /* (3000, 11, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I stand by the statement I made. It is disingenuous for them to suggest that I may have some diminished capacity due to my age, I am also African-American would that have bearing also as to my ability to understand. Since I filed this complaint I have received no reply until today oct 7 2015 while I was at work and two individuals left two voice messages. The response is insulting and does not address the issue and in my mind confirms my initial observation about the sales process. The tone of their reply suggest no real interest in addressing the issues I raised.
Final Business Response /* (4000, 13, 2015/10/09) */
I apologize for using the term older gentleman, howard [redacted] and the the general manager tommy popular have agreed on terms and they are both satisfied. sorry for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We categorically reject the Dealer's allegations in the response to our complaint as patently false, and therefore, decline to write an apology letter to seek a resolution.
Sincerely,
[redacted]