Complaint: [redacted] Hello [redacted] , Thanks for speaking with me today Please re-open this complaint as the GutterTime owner did not call as promised on Monday, or Tuesday, or Wednesday, or as of the writing on Thursday Thank you, [redacted]
From: [redacted] Sent: Friday, June 19, 2:PM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint [redacted] WE HAVE ALREADT TAKEN CARE OF THIS CUSTOMER MEETING HIM AT 6;30TONIGHT PLEASE REPORT [redacted] GUTTERTIME [redacted] *** On Thu, Jun 18, at 10:AM, < [redacted] > wrote:
WE WILL BE OUT WEDNESDAY NEXT WEEK DUE TO ALL THE RAIN WE HAVE HAD THE LAST DAYS IN A ROW WE ARE NOT ABLE TO WORK IN RAIN BUT NOW WE HAVE THE BREAK WE NEE NEED IN ORDER TO COMPLETE THE JOB THE RAIN BARRELES WERE FREE AND WERE NOT CHARGED TO CUSTOMER THEY ARE EACH IF I CANNOT FULL FILL THE NEED FOR BARRELS I WILL REFUND WHICH WE HAVE A NO REFUND POLICY ESPECIALLY WHEN THESE WERE FREE AND NOT CHARGEDI WILL CONTACT THE CUSTOMERFOR TIME AND DATE
due to all the heavy rains we have had the last months we have just been overwhelmed with one truck and one crew we are in the process of hiring others to take over the expansion that we have resulted in we will be contacting this customer Monday morning for his barrels and take care of the league we are just overwhelmed right now and trying to get to everyone on a skeleton crew please be patient
when we sign the contract we had all the materials that we needed to complete the day that was it is installed she change the contract after as being there noticed that she did not like the design of the downspout and wanted it change are you reassured her that we were three to four weeks out due to all the rain we have had and still trying to get on that side of town to take care of her dance by we will be putting her on the schedule as soon as we all know northwest side of San Antonio we have been back and forth we're all hail storms in New Braunfels in Marble Falls in Austin and we are a limited credit but we will be taking care of this repair
Revdex.com: I called days in advance of my appointment and spoke to his wife asking her to tell her husband to do the downspout on the side and not in front of the houseshe never gave him my message, because she was too busy and forgot.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, however, the business did not call me at any time on Monday as promised
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** *** Md The person never called and has never called , they are a really bad person to hire do not return calls or stand by there work
Complaint: [redacted]
Hello [redacted], Thanks for speaking with me today. Please re-open this complaint as the GutterTime owner did not call as promised on Monday, or Tuesday, or Wednesday, or as of the writing on Thursday. Thank you, [redacted]
Complaint: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com, The company still has not resolved my cracked driveway, [redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because:The business, Guttertime, texted me last week to say they would be at my home by 5:oo pm to finish the job. They did not show up nor call to say they weren't coming. I waiting until Tuesday to respond to the automated email message to see if they would follow up, but did not. Please re-open this complaint. This company appears to be mocking the Revdex.com program and does not appear to want to resolve this issue. Please advise. Thank you, [redacted]
From: [redacted] Sent: Friday, June 19, 2015 2:00 PM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint [redacted] WE HAVE ALREADT TAKEN CARE OF THIS CUSTOMER MEETING HIM AT 6;30TONIGHT PLEASE REPORT [redacted] GUTTERTIME [redacted] On Thu, Jun 18, 2015 at 10:58 AM, <[redacted]> wrote:
We have had three hail storms in one year that is very very rare for Texas that's almost like getting a hurricane once a month but will wearing Halestorm type conditions and we're having a hard time getting materials and then when we have a repair we are already backlogged on our jobs almost 2 months in advance and then repair schedules are put on back burner until we can get caught up because then it becomes overbearing and ridiculous I have contacted this gentleman three times one time I left a response on a voicemail the second time he contacted me and told me that a Saturday was not convenient that he was not going to be in town I usually take Saturdays to run my repairs now that he has taken upon himself to get his gutters fixed by another company his warranty is no in void now that they have touched it so we are not interested in renting his gutter now that another company has come in and fixed suppose that problem I would like the Revdex.com to see this in my favor considering I've been your customer since 2008 and I paid my dues in my face and you get people like this that you just cannot make happy no matter what you do or say and everybody's out there for a refund and I'm sick to death with people crying about stuff and have no remorse or have nothing to back up their pledge with I would like to see these pictures that he has or video and I would also like to see the receipt from the other gutter company there's no way that the repair costs almost three-quarters of what the original job for $798 cost it sounds like to me he told the company to come in at a high bid if he was going to turn around and make mr. [redacted] pay for it any probably get the repair done for 150 - 25 minimum charge which is what we charge for a repair I do not trust this man I had a problem getting paid in the beginning and chasing my money after the job was completed as I said before we have had three hail storms this year and we are still backed up almost two months out in advance and we have roofs that had not even been loaded that were paid for back in June because of supply and demand so please take this gentleman off of my repair list and complete list because his complaint shows no bearing thank you sincerely [redacted]
WE WILL BE OUT WEDNESDAY NEXT WEEK DUE TO ALL THE RAIN WE HAVE HAD THE LAST 7 DAYS IN A ROW WE ARE NOT ABLE TO WORK IN RAIN BUT NOW WE HAVE THE BREAK WE NEE NEED IN ORDER TO COMPLETE THE JOB THE RAIN BARRELES WERE FREE AND WERE NOT CHARGED TO CUSTOMER THEY ARE 100 EACH IF I CANNOT FULL FILL THE NEED FOR BARRELS I WILL REFUND WHICH WE HAVE A NO REFUND POLICY ESPECIALLY WHEN THESE WERE FREE AND NOT CHARGED. I WILL CONTACT THE CUSTOMER.... FOR TIME AND DATE.
This is my response to [redacted] when I signed the contract and ask for a half down due to all the hill storm damage not one Halestorm but taking mine we had three I explained to her were extremely backed up right now it was just me my wife and another helper since then my helper fell from a...
ladder and hurt himself so then at that point it was just me and my wife which I explained I told her it's going to be a little bit longer before I could get the job done because I was still backed up especially now being one man down and just me and my wife now with all of the Hill storm damage that we had we're trying to get to everybody as fast as we can I explain to her and made several attempts to go over there on days that they were not convenient for her because she had doctor's appointments or she was going to be out of town at that point she made an arrangement to leave the money with a neighbor friend that I had already done a better job for previously and they were going to pay me then she called me back and said I don't feel comfortable with that I'd like to see the job I'm not going to leave the money with the neighbor he does not want to get involved in my business so then that was another cancelled appointment by her when I tried to get there on the day specified then we set another date which I told her again I'm already backed up I'm about a month out and when she asked me for her money back I said what on my Revdex.com profile it says once materials are purchased there are no refunds because once they got this coil to the size of her house we bought that we cannot take that back for exchange or refund the supply house has that rule I did tell her that I would drop off the material if she did not want to use me as a contractor especially when she told me she did not want to use me as a contractor I said I would drop off the material and she could have whoever was going to do the job use the material she said no I want my money back and I tried to explain once again once the materials are cut for her house we cannot take them back for a refund or an exchange we have lost those I have a receipt showing that I bought her materials since then Superior Roofing which is done her Siding & Roofing has hired me to do this job explaining to Jim Martin I knew this lady in the problems that we were having he says that he straightened it out to where my crew could go over there and hang a job but she did not want me on property but yet she wanted my services we have yet to do the job because now Jim Barton from Superior Roofing does not have a credit account with the supply house nor does he have an account at all and they're having trouble getting the money together when they're used to paying 1 time a week we do not float materials or time for people or contractor we are a cash account we have to pay for the materials before we take them out that's the reason for the half down deposit so we do not have a credit account at either supply house Miss [redacted] has been extremely difficult when trying to give her her material that she paid for it she said no I want my money when trying several attempts to break other appointments that I already had previously people that had their gutters jobs up for
Complaint: [redacted] Hello [redacted] , Thanks for speaking with me today Please re-open this complaint as the GutterTime owner did not call as promised on Monday, or Tuesday, or Wednesday, or as of the writing on Thursday Thank you, [redacted]
Tell us why here...GOING TO TAKE CARE OF THIS WEEK
From: [redacted] Sent: Friday, June 19, 2:PM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint [redacted] WE HAVE ALREADT TAKEN CARE OF THIS CUSTOMER MEETING HIM AT 6;30TONIGHT PLEASE REPORT [redacted] GUTTERTIME [redacted] *** On Thu, Jun 18, at 10:AM, < [redacted] > wrote:
WE WILL BE OUT WEDNESDAY NEXT WEEK DUE TO ALL THE RAIN WE HAVE HAD THE LAST DAYS IN A ROW WE ARE NOT ABLE TO WORK IN RAIN BUT NOW WE HAVE THE BREAK WE NEE NEED IN ORDER TO COMPLETE THE JOB THE RAIN BARRELES WERE FREE AND WERE NOT CHARGED TO CUSTOMER THEY ARE EACH IF I CANNOT FULL FILL THE NEED FOR BARRELS I WILL REFUND WHICH WE HAVE A NO REFUND POLICY ESPECIALLY WHEN THESE WERE FREE AND NOT CHARGEDI WILL CONTACT THE CUSTOMERFOR TIME AND DATE
due to all the heavy rains we have had the last months we have just been overwhelmed with one truck and one crew we are in the process of hiring others to take over the expansion that we have resulted in we will be contacting this customer Monday morning for his barrels and take care of the league we are just overwhelmed right now and trying to get to everyone on a skeleton crew please be patient
when we sign the contract we had all the materials that we needed to complete the day that was it is installed she change the contract after as being there noticed that she did not like the design of the downspout and wanted it change are you reassured her that we were three to four weeks out due to all the rain we have had and still trying to get on that side of town to take care of her dance by we will be putting her on the schedule as soon as we all know northwest side of San Antonio we have been back and forth we're all hail storms in New Braunfels in Marble Falls in Austin and we are a limited credit but we will be taking care of this repair
Revdex.com: I called days in advance of my appointment and spoke to his wife asking her to tell her husband to do the downspout on the side and not in front of the houseshe never gave him my message, because she was too busy and forgot.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
IK WILL BE CONTACTING MISS *** TODAY TO SCHEUDULE REPAIR DATE AND THE ADDITTIONAL CHARGE FOR THE EXTRA DOWNSPOUT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, however, the business did not call me at any time on Monday as promised
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** *** Md The person never called and has never called , they are a really bad person to hire do not return calls or stand by there work
WE HAVE THE RIGHT TO RETIFY
Complaint: ***
I am rejecting this response because:Business has not shown up, nor called to reschedule as of 3:30, June 24th
Regards,
*** ***
Tell us why here...GOING TO TAKE CARE OF THIS WEEK.....
Complaint: [redacted]
Hello [redacted], Thanks for speaking with me today. Please re-open this complaint as the GutterTime owner did not call as promised on Monday, or Tuesday, or Wednesday, or as of the writing on Thursday. Thank you, [redacted]
Complaint: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com, The company still has not resolved my cracked driveway, [redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because:The business, Guttertime, texted me last week to say they would be at my home by 5:oo pm to finish the job. They did not show up nor call to say they weren't coming. I waiting until Tuesday to respond to the automated email message to see if they would follow up, but did not. Please re-open this complaint. This company appears to be mocking the Revdex.com program and does not appear to want to resolve this issue. Please advise. Thank you, [redacted]
From: [redacted] Sent: Friday, June 19, 2015 2:00 PM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint [redacted] WE HAVE ALREADT TAKEN CARE OF THIS CUSTOMER MEETING HIM AT 6;30TONIGHT PLEASE REPORT [redacted] GUTTERTIME [redacted] On Thu, Jun 18, 2015 at 10:58 AM, <[redacted]> wrote:
We have had three hail storms in one year that is very very rare for Texas that's almost like getting a hurricane once a month but will wearing Halestorm type conditions and we're having a hard time getting materials and then when we have a repair we are already backlogged on our jobs almost 2 months in advance and then repair schedules are put on back burner until we can get caught up because then it becomes overbearing and ridiculous I have contacted this gentleman three times one time I left a response on a voicemail the second time he contacted me and told me that a Saturday was not convenient that he was not going to be in town I usually take Saturdays to run my repairs now that he has taken upon himself to get his gutters fixed by another company his warranty is no in void now that they have touched it so we are not interested in renting his gutter now that another company has come in and fixed suppose that problem I would like the Revdex.com to see this in my favor considering I've been your customer since 2008 and I paid my dues in my face and you get people like this that you just cannot make happy no matter what you do or say and everybody's out there for a refund and I'm sick to death with people crying about stuff and have no remorse or have nothing to back up their pledge with I would like to see these pictures that he has or video and I would also like to see the receipt from the other gutter company there's no way that the repair costs almost three-quarters of what the original job for $798 cost it sounds like to me he told the company to come in at a high bid if he was going to turn around and make mr. [redacted] pay for it any probably get the repair done for 150 - 25 minimum charge which is what we charge for a repair I do not trust this man I had a problem getting paid in the beginning and chasing my money after the job was completed as I said before we have had three hail storms this year and we are still backed up almost two months out in advance and we have roofs that had not even been loaded that were paid for back in June because of supply and demand so please take this gentleman off of my repair list and complete list because his complaint shows no bearing thank you sincerely [redacted]
WE WILL BE OUT WEDNESDAY NEXT WEEK DUE TO ALL THE RAIN WE HAVE HAD THE LAST 7 DAYS IN A ROW WE ARE NOT ABLE TO WORK IN RAIN BUT NOW WE HAVE THE BREAK WE NEE NEED IN ORDER TO COMPLETE THE JOB THE RAIN BARRELES WERE FREE AND WERE NOT CHARGED TO CUSTOMER THEY ARE 100 EACH IF I CANNOT FULL FILL THE NEED FOR BARRELS I WILL REFUND WHICH WE HAVE A NO REFUND POLICY ESPECIALLY WHEN THESE WERE FREE AND NOT CHARGED. I WILL CONTACT THE CUSTOMER.... FOR TIME AND DATE.
This is my response to [redacted] when I signed the contract and ask for a half down due to all the hill storm damage not one Halestorm but taking mine we had three I explained to her were extremely backed up right now it was just me my wife and another helper since then my helper fell from a...
ladder and hurt himself so then at that point it was just me and my wife which I explained I told her it's going to be a little bit longer before I could get the job done because I was still backed up especially now being one man down and just me and my wife now with all of the Hill storm damage that we had we're trying to get to everybody as fast as we can I explain to her and made several attempts to go over there on days that they were not convenient for her because she had doctor's appointments or she was going to be out of town at that point she made an arrangement to leave the money with a neighbor friend that I had already done a better job for previously and they were going to pay me then she called me back and said I don't feel comfortable with that I'd like to see the job I'm not going to leave the money with the neighbor he does not want to get involved in my business so then that was another cancelled appointment by her when I tried to get there on the day specified then we set another date which I told her again I'm already backed up I'm about a month out and when she asked me for her money back I said what on my Revdex.com profile it says once materials are purchased there are no refunds because once they got this coil to the size of her house we bought that we cannot take that back for exchange or refund the supply house has that rule I did tell her that I would drop off the material if she did not want to use me as a contractor especially when she told me she did not want to use me as a contractor I said I would drop off the material and she could have whoever was going to do the job use the material she said no I want my money back and I tried to explain once again once the materials are cut for her house we cannot take them back for a refund or an exchange we have lost those I have a receipt showing that I bought her materials since then Superior Roofing which is done her Siding & Roofing has hired me to do this job explaining to Jim Martin I knew this lady in the problems that we were having he says that he straightened it out to where my crew could go over there and hang a job but she did not want me on property but yet she wanted my services we have yet to do the job because now Jim Barton from Superior Roofing does not have a credit account with the supply house nor does he have an account at all and they're having trouble getting the money together when they're used to paying 1 time a week we do not float materials or time for people or contractor we are a cash account we have to pay for the materials before we take them out that's the reason for the half down deposit so we do not have a credit account at either supply house Miss [redacted] has been extremely difficult when trying to give her her material that she paid for it she said no I want my money when trying several attempts to break other appointments that I already had previously people that had their gutters jobs up for