This letter details the facts concerning our product installation at the home of Mr. and Mrs.
CJ [redacted].
The [redacted]s called us on June 10, 2014, responding to an advertisement in Reach
magazine. They wanted a gutter/downspout installation as quickly as possible, and made an
appointment for our...
company to visit their home on June 11, 2014. Enclosed is a contract signed
by the [redacted]s on June 11, 2014. Because the [redacted]s were anxious to get the installation
underway, they waived the 3-day right of rescission (see contract), and an appointment for
installation was set for June 13, 2013.
The [redacted]s’ letter mentions that the installers “didn’t show up until 5:00 p.m.” However,
the installation occurred just days away from the longest day of the year, and there was sufficient
light to work until after 9:00 p.m. The installation team has many years of experience and knew that
the job could be fully completed within the time available Although the contract calls for the
installation of drip edge on all new gutters, Mr. [redacted] refused to have the drip edge installed. The
[redacted]s’ letter details seemingly specific complaints, yet the disk of photos sent to us by Mr.
[redacted] does not show any of the items on his list, other than a closeup showing two screws on the
ground (The [redacted]s’ letter to the Revdex.com says “[f]ound screws and metal piece in the yard,
flowerbeds, and driveway”)
The contract provides that “Customer agrees that the entire contract price shall be paid
immediately upon completion of installation. Payment may be given to installers at time of
completion. Accounts are delinquent when they are unpaid after 5 days past the completion date...”
However, as noted by our installers on the Buyers’ Certificate of Completion” (copy attached),
“Cust. Refused to sign till talks to sales rep. The guy was really drunk.” Mr. [redacted] refused to pay
the balance due on the installation after it was completed on July 11, 2014.
Mr. [redacted] called our office on June 16, 2014, wanting return of his down payment and
claiming to be unhappy with the product. Mr. John Cross spoke with him and told him that the
company would take care of any concerns that he had. Mr. [redacted] said he did not want anyone
from our company on his property.
Despite Mr. [redacted]’s comment, Mrs. [redacted] spoke with our company’s service manager
to set up a service call for June 23, 2014. When our company team arrived at the [redacted]s’
residence, Mrs. [redacted] refused to permit our service team access to the property, saying that she
wanted her husband home. Our company tried again that same evening, and was still not permitted
by the [redacted]s to address their concerns.
The company’s service manager contacted the [redacted]s on July 2, 2014 about their unpaid
balance, since they had refused to let the company back on their property to address any concerns.
We were informed by Mr. [redacted] that he was composing a letter to our company president. Our
company’s service manager spoke to Mrs. [redacted] on July 8, 2014, who again said that a letter was
forthcoming.
Our company’s view is that we rushed to accommodate the [redacted]s in their request for an
installation as quickly as possible, Mr. [redacted] refused to let our installers perform the work as
contemplated on the contract, the [redacted]s refused to let our company address any concerns that
the [redacted]s said they had about the installation, and the [redacted]s refused to pay the balance owed.
The complaint made by the [redacted]s to the Revdex.com seeks a refund of the down
payment for the installation. The [redacted]s refused to let our company’s service team on their
property, but sent us a CD filled with photos that do not conform to the list of issues in the
[redacted]’s letter to the Revdex.com. It is our view that the [redacted]s have told us of no legitimate
complaint and need to pay the balance due.
Very truly yours,
John Cross
General Manager of The GutterShutter Companies
Enclosures:
Installation Contract For [redacted] dated June 11, 2014
Buyers’ Certificate of Completion for [redacted]
This letter details the facts concerning our product installation at the home of Mr. and Mrs.
CJ [redacted].
The [redacted]s called us on June 10, 2014, responding to an advertisement in Reach
magazine. They wanted a gutter/downspout installation as quickly as possible, and made an
appointment for our...
company to visit their home on June 11, 2014. Enclosed is a contract signed
by the [redacted]s on June 11, 2014. Because the [redacted]s were anxious to get the installation
underway, they waived the 3-day right of rescission (see contract), and an appointment for
installation was set for June 13, 2013.
The [redacted]s’ letter mentions that the installers “didn’t show up until 5:00 p.m.” However,
the installation occurred just days away from the longest day of the year, and there was sufficient
light to work until after 9:00 p.m. The installation team has many years of experience and knew that
the job could be fully completed within the time available Although the contract calls for the
installation of drip edge on all new gutters, Mr. [redacted] refused to have the drip edge installed. The
[redacted]s’ letter details seemingly specific complaints, yet the disk of photos sent to us by Mr.
[redacted] does not show any of the items on his list, other than a closeup showing two screws on the
ground (The [redacted]s’ letter to the Revdex.com says “[f]ound screws and metal piece in the yard,
flowerbeds, and driveway”)
The contract provides that “Customer agrees that the entire contract price shall be paid
immediately upon completion of installation. Payment may be given to installers at time of
completion. Accounts are delinquent when they are unpaid after 5 days past the completion date...”
However, as noted by our installers on the Buyers’ Certificate of Completion” (copy attached),
“Cust. Refused to sign till talks to sales rep. The guy was really drunk.” Mr. [redacted] refused to pay
the balance due on the installation after it was completed on July 11, 2014.
Mr. [redacted] called our office on June 16, 2014, wanting return of his down payment and
claiming to be unhappy with the product. Mr. John Cross spoke with him and told him that the
company would take care of any concerns that he had. Mr. [redacted] said he did not want anyone
from our company on his property.
Despite Mr. [redacted]’s comment, Mrs. [redacted] spoke with our company’s service manager
to set up a service call for June 23, 2014. When our company team arrived at the [redacted]s’
residence, Mrs. [redacted] refused to permit our service team access to the property, saying that she
wanted her husband home. Our company tried again that same evening, and was still not permitted
by the [redacted]s to address their concerns.
The company’s service manager contacted the [redacted]s on July 2, 2014 about their unpaid
balance, since they had refused to let the company back on their property to address any concerns.
We were informed by Mr. [redacted] that he was composing a letter to our company president. Our
company’s service manager spoke to Mrs. [redacted] on July 8, 2014, who again said that a letter was
forthcoming.
Our company’s view is that we rushed to accommodate the [redacted]s in their request for an
installation as quickly as possible, Mr. [redacted] refused to let our installers perform the work as
contemplated on the contract, the [redacted]s refused to let our company address any concerns that
the [redacted]s said they had about the installation, and the [redacted]s refused to pay the balance owed.
The complaint made by the [redacted]s to the Revdex.com seeks a refund of the down
payment for the installation. The [redacted]s refused to let our company’s service team on their
property, but sent us a CD filled with photos that do not conform to the list of issues in the
[redacted]’s letter to the Revdex.com. It is our view that the [redacted]s have told us of no legitimate
complaint and need to pay the balance due.
Very truly yours,
John Cross
General Manager of The GutterShutter Companies
Enclosures:
Installation Contract For [redacted] dated June 11, 2014
Buyers’ Certificate of Completion for [redacted]