GVEC.net

On June 14, 2023, they charged me $205.00 dollars for trip-call and to flush my A/C drain line. The technician informed me that the primary thermostat had gone out and he would have to order a replacement. About a week or two passed, and my system still wasn't cooling from the last service call. I set up another service call, but I had to reschedule because my husband was being released from the hospital.

GVEC was excellent by rescheduling the following day, but I followed up with them to verify they would be installing the replacement thermostat. I was told that a thermostat hadn't been ordered and no record to install one. So, I canceled to avoid being charged a trip fee again.

The A/C stopped working all together. It's the weekend, and we requested a service call for after-hours. An after-hours trip fee is $180.00. The technician brought a replacement thermostat, but he learned that wasn't the problem. It was a circuit board in the attic that was bad, not the thermostat.

Guess what? That part will have to be ordered. No air at all, and I asked for the tech for a window unit because the temperature was in the three digits. He informed me there were no window units available. I asked him to call a supervisor to get authorization to purchase the window units. GVEC did bring two window units. But it confined us to one room and had to pay $180.00 dollars for a service that was not rendered.

As of June 28th, our central air conditioning is still down, and it is only two years old with a ten-year warranty.

My husband is disabled, we are on a fixed income, and we must keep paying GVEC hoping that they will show some mercy and contact us with an update on when they will fix or remove this non-working junk.

Let me add that no one from GVEC has offered an apology or even contacted us. I honestly don't think anyone would let their loved ones suffer this way. We are paying for window units. We must run 24/7 and that's probably going to be very costly on our next utility bill.

Consumers, please beware of GVEC, it only cares about the bottom line$$$$$ and a disregard for repeat business.

In response to the complaint from Mr [redacted] our goal is to provide speeds to all our customers? We are a local business with offices in the community and value our customers and can be reached directly as we have Customer Service Representatives answering our phones and not an automated phone system.? I’m very sorry for the speeds Mr [redacted] is seeing as we believe this may be caused by our competition as the signal level is not at an acceptable level at this time.? We will reach out to Mr [redacted] again to see about providing the service that he is paying for and if for any reason, we can’t, we unfortunately will not just take money for servie we are unable to provide? I believe there is a resolution and we will contact Mr [redacted] to find a solution to the problem? Thank you, ? [redacted] Customer Service Manager

Gvec internet services in [redacted] s, Texas are deplorable We get what we paid for maybe 1% of the time We have been lied to with different excuses and they have wasted our time and our money Each time we are told there is a new upgrade and to wait a few months Then it gets worse and they tell us another new upgrade is coming In my opinion, it seems as if some illegal activity is going on with this company They get away with what they do because they have a monopoly in our rural area

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is Marginally acceptable to me, provided compensation for degraded service Regards, [redacted]

We do not limit competition in the area.? We do apologize as our service is a different type of service than cellular network.? The biggest difference being we have no data limits but we also do have limitation with speeds which is why they can sometimes provide faster speeds.? If a customer is not getting the speeds provided we want to work with them to make sure they are getting the fastest speeds possible to what we provide, however, it is a burstable speed.? There are times when speeds will be less than the specific speed plan but our goal is to provide these speeds on a consistent basis.? We will reach out again to contact in person to discuss what is going on at the location and try to determine a resolution

In response to our customer service hours, we are open from 7:30a-8pm Mon-Fri as well as 9a-3p on Saturdays so we do provide after hour support for our customers.? If service is down, we have a goal to have a response back within 2-days.? In addition, we have given a credit for the last few months due to service that was not deemed acceptable.? We are aware that service has not been as to what we charge so we have credited this account monthly to compensate for lower than acceptable speeds.? At this point, we continue to work to address the situation but unfortunately, we are unable to provide service to everyone in our territory.? We will reach out to try and correct but at some point, we do understand that if we are unable to provide the service we state, we may have state there is nothing more we can do.? We work to provide service to the rural customers however, not all can be served to the best of our ability.?

In response to our customer service hours, we are open from 7:30a-8pm Mon-Fri as well as 9a-3p on Saturdays so we do provide after hour support for our customers If service is down, we have a goal to have a response back within 2-days In addition, we have given a credit for the last few months due to service that was not deemed acceptable We are aware that service has not been as to what we charge so we have credited this account monthly to compensate for lower than acceptable speeds At this point, we continue to work to address the situation but unfortunately, we are unable to provide service to everyone in our territory We will reach out to try and correct but at some point, we do understand that if we are unable to provide the service we state, we may have state there is nothing more we can do We work to provide service to the rural customers however, not all can be served to the best of our ability

In response to the complaint from Mr [redacted] our goal is to provide speeds to all our customers We are a local business with offices in the community and value our customers and can be reached directly as we have Customer Service Representatives answering our phones and not an automated phone system I’m very sorry for the speeds Mr [redacted] is seeing as we believe this may be caused by our competition as the signal level is not at an acceptable level at this time We will reach out to Mr [redacted] again to see about providing the service that he is paying for and if for any reason, we can’t, we unfortunately will not just take money for servie we are unable to provide I believe there is a resolution and we will contact Mr [redacted] to find a solution to the problem Thank you, [redacted] Customer Service Manager

Providing subpar service is not our goal We will admit we do not provide committed speeds but we do have a minimum level of service we provide We will reach out to the customer to see what else we can do to provide satisfactory service, or if that's even an option.THank you

Revdex.com:Even though we still have issues during peak hours on the internetthe connection is improved...If it stays as it is it will be acceptable
complaint ID ***
Regards, *** *** *** ***

We do not limit competition in the area. We do apologize as our service is a different type of service than cellular network. The biggest difference being we have no data limits but we also do have limitation with speeds which is why they can sometimes provide faster speeds. If a
customer is not getting the speeds provided we want to work with them to make sure they are getting the fastest speeds possible to what we provide, however, it is a burstable speed. There are times when speeds will be less than the specific speed plan but our goal is to provide these speeds on a consistent basis. We will reach out again to contact in person to discuss what is going on at the location and try to determine a resolution

Providing subpar service is not our goal. We will admit we do not provide committed speeds but we do have a minimum level of service we provide. We will reach out to the customer to see what else we can do to provide satisfactory service, or if that's even an option.THank you

Providing subpar service is not our goal. We will admit we do not provide committed speeds but we do have a minimum level of service we provide. We will reach out to the customer to see what else we can do to provide satisfactory service, or if that's even an option.THank you

We are working on resolving the issue and are reaching out to *** *** to discuss a solution

A credit has been issued to the account for $and we have discounted the account to reflect the speed issues. We will call and follow up with the customer today to explain

In response to the complaint from Mr *** our goal is to provide speeds to all our customers We are a local business with offices in the community and value our customers and can be reached directly as we have Customer Service Representatives answering our phones and not an automated
phone system. I’m very sorry for the speeds Mr*** is seeing as we believe this may be caused by our competition as the signal level is not at an acceptable level at this time. We will reach out to Mr*** again to see about providing the service that he is paying for and if for any reason, we can’t, we unfortunately will not just take money for servie we are unable to provide I believe there is a resolution and we will contact Mr*** to find a solution to the problem Thank you, *** *** Customer Service Manager

We will contact customer to discuss options and service issues to make sure we are providing the best possible service

In response to our customer service hours, we are open from 7:30a-8pm Mon-Fri as well as 9a-3p on Saturdays so we do provide after hour support for our customers. If service is down, we have a goal to have a response back within 2-days. In addition, we have given a credit for the last
few months due to service that was not deemed acceptable. We are aware that service has not been as to what we charge so we have credited this account monthly to compensate for lower than acceptable speeds. At this point, we continue to work to address the situation but unfortunately, we are unable to provide service to everyone in our territory. We will reach out to try and correct but at some point, we do understand that if we are unable to provide the service we state, we may have state there is nothing more we can do. We work to provide service to the rural customers however, not all can be served to the best of our ability.

We have contacted customer to discuss this matter.

Gvec internet services in [redacted]s, Texas are deplorable. We get what we paid for maybe 1% of the time. We have been lied to with different excuses and they have wasted our time and our money. Each time we are told there is a new upgrade and to wait a few months. Then it gets worse and they tell us another new upgrade is coming. In my opinion, it seems as if some illegal activity is going on with this company. They get away with what they do because they have a monopoly in our rural area.