GVEC.net

In response to the complaint from Mr [redacted] our goal is to provide speeds to all our customers.  We are a local business with offices in the community and value our customers and can be reached directly as we have Customer Service Representatives answering our phones and not an automated...

phone system.  I’m very sorry for the speeds Mr. [redacted] is seeing as we believe this may be caused by our competition as the signal level is not at an acceptable level at this time.  We will reach out to Mr. [redacted] again to see about providing the service that he is paying for and if for any reason, we can’t, we unfortunately will not just take money for servie we are unable to provide.   I believe there is a resolution and we will contact Mr. [redacted] to find a solution to the problem.   Thank you,   [redacted] Customer Service Manager

We do not limit competition in the area.  We do apologize as our service is a different type of service than cellular network.  The biggest difference being we have no data limits but we also do have limitation with speeds which is why they can sometimes provide faster speeds.  If a...

customer is not getting the speeds provided we want to work with them to make sure they are getting the fastest speeds possible to what we provide, however, it is a burstable speed.  There are times when speeds will be less than the specific speed plan but our goal is to provide these speeds on a consistent basis.  We will reach out again to contact in person to discuss what is going on at the location and try to determine a resolution.

Providing subpar service is not our goal.  We will admit we do not provide committed speeds but we do have a minimum level of service we provide.  We will reach out to the customer to see what else we can do to provide satisfactory service, or if that's even an...

option.THank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is Marginally acceptable to me, provided compensation for degraded service.
Regards, [redacted]

We are working with this customer and will be going out to location on 7/15 to try and resolve issues.

In response to our customer service hours, we are open from 7:30a-8pm Mon-Fri as well as 9a-3p on Saturdays so we do provide after hour support for our customers.  If service is down, we have a goal to have a response back within 2-4 days.  In addition, we have given a credit for the last...

few months due to service that was not deemed acceptable.  We are aware that service has not been as to what we charge so we have credited this account monthly to compensate for lower than acceptable speeds.  At this point, we continue to work to address the situation but unfortunately, we are unable to provide service to everyone in our territory.  We will reach out to try and correct but at some point, we do understand that if we are unable to provide the service we state, we may have state there is nothing more we can do.  We work to provide service to the rural customers however, not all can be served to the best of our ability.