GVO

Complaint: [redacted] I am rejecting this response because it was not stated that this product was non-refundable and I refer again to their refund policy (###-###-####) which is contradictory to their continued stance: If for some reason you're dissatisfied at any time during the first days after purchase, simply return all products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a full refundYou'll get your money backThat's a firm promise and commitment In addition, the amount of $was also not refunded Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: here`s a copy of the sales saying they will pay $instant to pay pal never did to cover the cost of joining Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It it were refunded in how come I have had payments taken from my bank account in 2013/2014? Regards, [redacted]

I would like to thank GVO for giving me the knowledge I need to start my on line business using there productsThere customer service is there when I need them which was only once and issue resolved that same dayI also made a mistake in billing and again was credit back to my account in days with no other issueGVO has products in Auto-respond, hosting, backup to name a few which can help you with your business along with step by step video on how to use each product

Dear Customer,Our website is [redacted] You will see that we do have 24/live chat as well as a phone number available 24/We handle all billing issues promptly and according to our refund policy of days no questions askedWe do not see any communications from you via our support portals It is possible that you were attempting to contact a third party website who may have marketed our services to youWe see that you were sponsored by 12minutepaydayOur refund policy is days, we see that you have exceeded our policy and unfortunately were unable to contact usAt this time due to the circumstances and that we see that you never logged into the account we will refund both charges.I have refunded charges for:Sept $9.97Oct $9.97Your account has been cancelledPlease allow up to business days to see these processed on your cardIf you have any questions please call our billing team [redacted] It may take up to business days to see your refundsIf you have any questions please call our support team at [redacted]

Dear [redacted] We do see an account with your full name, it is possible you have a second accountUsername [redacted] This account does not have any credit card details on file and was not billed any amountWith the limited information provided we are not able to see a second account that may have been billedPlease give our 24/live support team and they will certainly provide a refunded as stated in our 100% day refund policyPlease call [redacted] We have been in business almost years, our head office located in Schertz TexasWe have many satisfied customers who are happy with the services providedWe are sorry your experience has made you feel this is a scamIf you have any trouble contacting us please provide the best number for us to contact you and we will have a representative call you sincerely,

Complaint: [redacted] I am rejecting this response because: The issues that I did have with this company dragged on for a very very long time with this company but the issues were finally resolved, and I am happy with the end resultsThanks so much Regards, [redacted] ***

Unfortunately, the $product is not eligible for a refund We did refund the other refund eligible products that were purchased

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and I am happy that they have at last cancelled my account with themselvesHowever, they took so long to do this that I had my credit card company put a stop against this company from taking any more money from me because I had heard nothing back from themWith this in mind I am not sure that I will receive the refund anyway And I would like to add the comment that this company is very difficult to contact for overseas customersI made an international call first of all and made my intentions to cancel very clear to the administrator I talked toShe asked me for my name, email address and reason for cancellingShe said this would be doneI backed this up with an email confirming my wishes and then I raised a ticked alsoIt has taken them nearly a month to reply, so their customer service is very inadequate and I am glad to be finished with this company Regards, [redacted]

Hello, The former customer, has by her own admission, advised us that they have reviewed the services including the downloadable portion with the following statement: "I bought the company products on May however after browsing for a few days, realized that it was not what I had expected." Note that we have already refunded the following amounts to the customer: $ $ $ The $product the customer refers to is a downloadable product for which they have already been provided the link and they have already reviewed as by their own admission No software vendor will provide a refund for downloadable software where the link for the download has been providedI have personally previously advised the customer that the $product was not refundable; however, we did refund the other online available services that did qualify for a refund Unfortunately, there will be no further refunds

Complaint: [redacted] I am rejecting this response because: While I looked at the site and primarily the blog, I did not access nor download the Masters online productI requested that the company check their logs in this regardI have copied the content of the email to the Billing Manger in response to his email on June stating that the disputed amount of $would not be refunded: Hello xxxx, If you check your system logs you will find that I did not download any files from the site Since I have no access to the site, in this email you are telling me that I have paid for a product that I do not have nor have access to and I will not be obtaining a refund In addition, your returns policy page (http://www.pureleverage.com/legal/returns_policy.php) does not state that there is no refund for the product I must say that I do not think that this is ethical and as such I believe that you should review this decision Regards xxxxx I have no access to the disputed product since the account was closed as per email from the company on June 5: Dear xxxxx, Thank you for contacting GVO Support Team Please be kindly advised that your GVO account "xxxx" has now been cancelled per your request, and all the requested payments were successfully refunded Please allow 3-business days for your refund to be deposited into your bank account We highly appreciate the time you took to try out our products, and we are sorry to see you leaving We hope you will consider our services for your future needs Kind Regards, xxxx GVO support team In the email pasted above which was sent on June 5, it was stated that all requested payments were successfully refundedI asked for a refund of the following amounts: $ $ $ $ From the initial email on June 5, it was clear to me that my money would be refunded, hence it was a surprise to receive an email from the Billing Manger that I would not be refunded all the money as previously indicated The refund policy (http://www.gogvo.com/legal/refund_policy.php) clearly states: If for some reason you're dissatisfied at any time during the first days after purchase, simply return all products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a full refundYou'll get your money backThat's a firm promise and commitment The disputed amount is for a digital productAccording to the above statement, on asking for a refund, the company has made a promise and commitment that I will get my money back Sadly this seems not to be the case here

Hello,
The customer, *** ***, signed up on different occasions for services and
accounts with our company
The account usernames are as follows:
- ***
- ***
- ***
I have reviewed our help desk
and have found the following communication from
***
*** ***
User
Posted on: 2014-01-16:01:
Name: *** ***
Email: ***
Phone: *** ***
Website:
Package:
Do you not read your emails?
Please stop and refund these and all other payments as well, now!!!!
Jan PURELEVERAGE.COM US *** *** ** *** *** ***
Jan PURELEVERAGE.COM US *** *** ** *** *** ***
*** ***
***
Posted on: 2014-01-16:16:
Hello ***,
Please provide us with your username and email associated with your account
Looking forward to your reply
_____________
Kind regards,
*** **
*** ***
"Please call us at *** should you have any unresolved billing enquiries."
------------------------------------------
Note that we replied to *** requesting more information so we could track down
the transactions; however, there was no response
In order to track down the transactions we need the following:
- last 4-digits of the credit card
- name as it appears on the credit card
Kindly respond with that information

Complaint: ***
I am rejecting this response because:
I never received the email that they claim to have sentIf I have not received this email, how am I to respond, and send what the info they need
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
From: *** *** [mailto:***] *** *** *** *** *** *** **To: *** ***Subject: Re: No communication still #***
HI
The last four digits were on the email I sent, but they are *** and the name is *** * ***
I would like the payments to be refunded to my bank accountOnce this is done I want all accounts with Pureleverage.com to be closed and all personal details deleted
I'm not sure which email I used, because I do not remember opening an account with them where I had to pay these monthly payments
Thanks
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI checked my American Express credit card and found both charges refunded back to meVery strange that the company says they have no records of me contacting them but yet they have my account information
Regards,
*** ***

Hello,
You had opened several accounts with usThey have already been canceled
and if a refund was applicable as per our refund policythen that refund was
processed

Complaint: ***
I am rejecting this response because:
I cannot send personal information through herePlease send another e-mail so that I can reply
Plus, I live in *** ** so I'm not going to be phoning you
Revdex.com if they do not have this email I am using through you, you may pass it onEverything should be forwarded to it, but just in case it's not coming though I allow you to pass it on
Regards,
*** ***

In regards to the attached complaint we have been in business collectively for almost yearsWe are not in the business of denying any customer any type of serviceHaving said this, I have searched our database and any account in relation to the email address *** or the
name *** *** is only found going back to the year I cannot find any support tickets/emails to back up their claimsI see this complaint was opened October but then I also see another date of March 8, From what I see their sites are off of our services and no interruption was administered

Dear Customer,
Our website is [redacted]. You will see that we do have 24/7 live chat as well as a phone number available 24/7. We handle all billing issues promptly and according to our refund policy of 30 days no questions asked. We do not see any communications from you via our...

support portals. It is possible that you were attempting to contact a third party website who may have marketed our services to you. We see that you were sponsored by 12minutepayday. Our refund policy is 30 days, we see that you have exceeded our policy and unfortunately were unable to contact us. At this time due to the circumstances and that we see that you never logged into the account we will refund both charges.
I have refunded charges for:
Sept $9.97
Oct $9.97
Your account has been cancelled. Please allow up to 5 business days to see these processed on your card. If you have any questions please call our billing team [redacted]
 
It may take up to 5 business days to see your refunds. If you have any questions please call our support team at [redacted].

Hello,
We have already processed the cancellation as per the customers request earlier
in January.
Below is the billing support ticket the customer submitted and our response at that time.
 
[redacted]...gvo affiliateUserPosted...

on: 08 January 2014 06:14 AMHi,
I am very angry that you have billed me yet again when I asked for this
to be cancelled two days ago. You have not done as I requested and if
you fail to do so I will have to take things further and notify my
credit card company and the Revdex.com about this.
Please confirm by return email that you have cancelled my subscription
and also refund the payment that you have just taken without my
authorisation.
Thank you,
Regards,
[redacted]
----- Original Message -----
From: [redacted]
To: [redacted]
Sent: Wednesday, January 08, 2014 6:03 AM
Subject: Global Virtual Opportunities inc Customer Receipt/Purchase Confirmation
Thank you for your order!
Order Information
Merchant: Global Virtual Opportunities inc
Description: Fitness Solution
Invoice Number: [redacted]
------------------------------------------------------------------
Billing Information
[redacted]
[redacted]
[redacted]
**
[redacted]
[redacted] Shipping Information
------------------------------------------------------------------
Total: US $9.97
[redacted]
Date/Time: 8-Jan-2014 0:03:10 CST
Transaction ID: [redacted]
Email: [redacted]  [redacted]StaffPosted on: 08 January 2014 06:17 AMHello [redacted]
Unfortunately, we didn't receive any request to cancel your account
Your [redacted] account "[redacted]" has been cancelled and payment voided
Jan 08 2014, Void -9.97
You should receive your money back within a few days
Kindly let us know if you have any questions
_________
Kind regards,
[redacted]
GVO Support
[redacted]
Please note that only requests submitted via tickets will be considered
and processed. Requests submitted to business email will not be reviewed
Please call us at [redacted] should you have any unresolved billing enquiries.IP Address: [redacted]Email: [redacted]    « Previous TicketNext Ticket »
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