GWC Warranty Corporation

Would not warranty a headgasket leaking. They stated that the used car I bought had a headgasket leak prior to my purchase of the vehicle. therefore it was a preexisting leak before my purchase of the vehicle. When I drove the vehicle at the dealership there was not a leak or any evidence of a leak when I inspected the vehicle. 200 miles later I developed a leak and they will not warranty the headgasket. Find someone else to do business with. I have contacted an attorney in this matter.

Review: I originally took my car to the [redacted] Dealership on January 3rd, 2015, due to service being backed up my car did not get looked at until January 6th. Once the car had been looked at and the problem with the car had been diagnosed, the dealership attempted to reach out to the warranty company to get permission to work on the car. It took the warranty company 4 days to get back to the dealership to open up the claim, start the process to begin the work, and send a representative from their company out to inspect the car. Once the claim was opened it then became an issue of the dealership costing too much and the warranty company not wanting to pay for the service and the price of the parts. I spoke with the manager at the [redacted] dealership and they agreed to fix the car for the amount of labor that the warranty would cover, the warranty company just needed to okay the price of the parts to complete the work. It is now January 12th and the warranty company decided that it would rather find the parts elsewhere for a cheaper price, the dealership agreed to let the warranty company supply the parts for the price they would like, it took the warranty company a little over a week to decide that they did not want to go through the dealership to get the car fixed because they could not agree on the warranty for the parts and also the price of the parts. Because they did not want get the car fixed at the dealership, they refused to cover the diagnostics fee I was charged for them looking at the car and figuring out what was wrong with the car totaling 212.63 that I had to pay out of pocket. The warranty company then instructed me to take the car to one of the In-network repair shops they contract with. I took the car from the dealership over to the in-network dealership on January 15th, 2015, the car was immediately looked at and diagnosed by January 17th. The dealership had the parts available to fix the transmission on the car and begin work, but the warranty company wanted to order parts from another company and have them shipped to the automotive shop (D&L automotive is the shop now repairing my car). D&L automotive was told by the warranty company that the part would be here by January 22nd, 2015, on todays date January 26th, D&L automotive reached out to GWC warranty and was advised that the parts would now not be here until January 30th, or February 2nd. I have been carless since January 6th, because GWC warranty is taking there time and dragging their feet with getting the parts to the automotive shop and they are beginning to became aggravated because the car has been sitting there for over a week waiting for the part to be delivered and installed. In the process of trying to get this handled the representatives that answer the phone for GWC have been very rude and unprofessional when it came to providing me and the [redacted] dealership customer service in trying to resolve this issue.Desired Settlement: Due to the lack of concern by the warranty company I have been greatly inconvenienced, because of them taking their time and being difficult when it came to approving the repairs, I have now been without a car for 3 weeks waiting on parts and for them to give the okay to fix the car, and had to pay an addition 212.63 out of pocket because they did not want to get the car fixed where I Had originally taken the car too. On top of having to pay the out of pocket I still have to pay 112.88 including tax deductible to D&L automotive for the work they have to do. A rental car cost 37.88 per day and being with out car for 21 days would have totaled 795.48 for the days that I have been with out car is more than I can afford and that doesn't include the upcoming days I will still be without car. I have been forced to call out of work and miss days due to not having a ride, I have had to pay others for taking me back and forth to work, and have been confined to my house depending on others to make time in their schedule to take me to run errands. I do not pay a car note nor did I pay a lot of money for this warranty to have to depend on others to provide transportation for the past 21 days and counting. As a result I would like a refund for the money spent out of pocket for the diagnostic fees with the [redacted] dealership, the deductible with D&L automotive, and compensation for time missed at work and providing gas to others for transportation totaling 500.00.

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this

concern.

I have reviewed the customer’s statement of the problem and

the claim details associated.

GWC warranty has approved a transmission repair claim, and

is supplying a used replacement transmission to the repair shop. The vehicle

was moved to this repair shop by the customer to avoid additional out of pocket

labor costs at the dealership they brought the vehicle to initially.

The diagnostic charges at the initial repair shop and rental

charges would not be covered under the terms of the vehicle service contract.

As a goodwill gesture to aid in this situation, we will offer to provide some

rental reimbursement assistance to the customer. We would just ask the customer

to contact GWC directly to review the rental reimbursement procedure and

amounts. Please feel free to contact me directly with the contact information

listed below.

Lastly, GWC warranty does extend an apology for any

interactions that were construed as rude or unprofessional in our conversations

with the customer.

I have attached a copy of the contract application for

review.

If you have any questions at all, please do not hesitate to

contact me again.

GWC Warranty Corporation

Joe P[redacted]

Claims

Department

###-###-####

ext. 158

Review: In May 2013 I bought a [redacted] 2010 * class with 6489 mileage from [redacted] motor car dealership in Miami. I also took extended waranty with GWC warranty (24 months or 24000 miles) 2130$ since I had manufacture's warranty that just expired on 4/15/2014. At this time my car has a problem with the ABS and GWC stated that they will not cover the repair because my warranty with them has expired. They stated that my warranty started the day I got the car from the car dealership. They knew I had the manufacturer's warranty which yesterday one of the representative told me exactly when my warranty expired. My car mileageat the present is 33637 miles and they stated that I exhausted my 24000 miles limit when my manufacture's warranty just expired in July. I am not able to repair my car and they refuse to help. They basically took 2,130$ from me cause why would I put warranty on a car that has the manufacturer's warranty. They also claim that they don't offer extended warranty on used vehicle so they took the money knowing they don't offer the service.Desired Settlement: The company will have to either reimburse me the amount charge which is 2130$ because this is so unfair .

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this

concern.

I have reviewed the customer’s statement of the problem and

the contract details associated. GWC warranty has attempted to contact the customer

with a resolution to their issue. We have not been able to reach the customer

at this time. Please have them contact GWC Warranty directly to discuss this

concern and resolution.

I have attached a copy of the contract application for

review.

If you have any questions at all, please do not hesitate to

contact me again.

GWC Warranty Corporation

Joe P[redacted]

Claims

Department

###-###-####

ext. [redacted]

Review: I spoke to [redacted] an agent working for GWC warrenty on 9/4/2013 and asked him before adding it to my car if upgrading the suspension on my car would void my warrenty or cause any issues. [redacted] kindly said no it would not be an issue. I have since added it to my car. I called GWC again on 9/30 and asked [redacted] if I added a BOV (blow of valve) to my car if it would cause any warrenty issues. He explained to me if it is properly installed there would be no issues. I added it to my car becuase I like the sound it makes and doing this time my car had 3 warrenty repairs approved from AC to OIL leaks with no issues. I took my car in for smoke coming from the exhaust to [redacted] and they adviced me that the Turbo on the car needs to be replaced. To get a second opioion I took it to the shop that did all the work on my car from the GWC warrenty repairs to the install of the suspension and BOV. They looked at the car and said the same thing that the TURBO needs to be replaced. They contacted GWC to file the warrent claim. GWC responded 3 days later stating the my warrent is completely VOID do to the SUSPENSION and BOV upgrade. They stated that my car is no longer covered because on that, which is strange because they have done warrent work on the car while these pieces were installed. I contacted GWC over the phone to ask them what happen? [redacted] told me there is nothing they can do and that my car is not covered even if the agent told me it was OK. They said they see it in the notes but they gave me the wrong information.

I specific paid for the best warrenty available and added the extra charge for covering the TURBO because the salesperson let me know that the TURBO on the [redacted] are known to need replacement around the 70-90k milage mark.

I spoke to both [redacted] and the repair shop and they have advised me that neither BOV or SUSPENSION upgrades could have cause this in a car that is rarely driven, this can be verified by the milages. I have to now pay the repair shop $3600 out of pocket to repair after paying $2840 for an extended warrenty on the car.Desired Settlement: I want my car fixed. I want to come to an agreement with GWC to cover full or partial repair of my car.

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this concern.

I have reviewed the customer’s statement of the problem and the claim details associated with this concern. The vehicle service contract addresses aftermarket modification specifically as follows;

9. EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and GWC has no obligation under the terms and conditions set forth for what is not covered herein listed below.

Review: Was referred by GWC Warranty to take car to [redacted] because their labor prices were in line with what they were willing to pay along with the parts prices. I took car from another garage to this location on 5/15/2013 and couldn't get the repair shop to contact GWC. They stated that they could never get them on the phone, but every time I called I got someone right away. Finally, got them to talk to each other on 5/20/2013 and the proposed price of labor and parts was different from what GWC had said. The total price is $1,010.00 and GWC is going to pay $703.00 of it because they said the parts price was too high and the labor wasn't what they thought. GWC stated to me that the labor would be $65.00 an hour and the parts would be in line for what they generally pay. [redacted]'s labor is $90.00 an hour and GWC is going to eat that because they referred us but doesn't seem to want to budge on the parts. My deductible is $100.00. I asked about paying the allowance on a rental car and they stated that the work has to call for @ 8 hours but my car has been there 6 days because of the company's slackness. Don't have transportation and the claims rep was really rude. He stated that they were going to pay the additional labor, but the rest was on me to take care. [redacted] doesn't even have an answering machine. Not a good reputable company, but was sent there anyway. Left message for a manager at GWC to give me a call and of course I haven't heard back.Desired Settlement: I think GWC should take care of the entire bill minus the $100.00 deductible and should provide me with a rental because I only went to this company on their recommendation. Communication is horrible on both sides, the warranty company and the repair company.

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this

concern.

I have reviewed the customers’ statement of the problem and

the claim details associated. GWC warranty had authorized the repairs in

question in accordance with the terms of the vehicle service contract.

The customer had contacted GWC in regards to the labor

payout being different than what the shop was charging for repairs. This was reviewed by GWC management and the

labor payment was raised to limit the costs to the customer for goodwill.

The customer had inquired about rental coverage after the

goodwill adjustment was made.

Unfortunately this claim did not have any applicable rental car

coverage.

If you have any questions at all, please do not hesitate to

contact me again.

GWC Warranty Corporation

Review: My car stopped shifting gears so I called them and they sent a tow truck on June 27th. (I was in CT and I live in NY). Today is July 17, 2014 and the car still has not been fixed due to a series of mistakes on their part.

1. They sent someone to drive my car to see what the problem was. He said there was nothing wrong with it. The mechanic asked him to look at it again. He (GWC) said no, so the mechanic took it for a drive and had to have it towed again.

2. The transmission has to be replaced, but they refused to have the mechanic rebuild or put a new one in the car. They told me they would get one from a junk yard. Since the car only has 51,000 miles on it I asked that they put in a new one. They refused.

3. The part has not arrived at the mechanic because GWC sent the part to the wrong address. A full week after they sent the part to the wrong place the mechanic still doesn't have it.

I am allowed to rent a car for five days of which they will pay $35 per day, according to my contract. I didn't rent a car the first week because I don't have "rental car money". When I realized that the car still wasn't being fixed I debated, but the decided to rent a car on July 8th so that I could carry on with my life. I asked that they pay the entire bill because it is their mistake(s) that caused me to have to rent in the first place. they said they would accommodate me by paying for 8 days @ $35 per day and refuse to budge. I do not have the money to pay for this car and why should I have to incur costs because of their incompetence? As a corporation not only would this be the right thing to do, but it's good customer service and they can afford it more than I.

I had planned to leave on Friday, July 18, to go away on vacation. I can't leave now because I don't have a car and I would have to take the rental car money from that budget. Why should I be punished? On top of everything else they have the audacity to have the attitude that I was annoying them, which is beyond measure. I purchased a top of the line warranty and they have made it their job to try to make me wish I had never entered into their contract and my experience with them more than distasteful.

They clearly have a really bad reputation as the complaints online are too numerous to read.Desired Settlement: I want them to honor the contract, finish having my car fixed and pay for the entire rental car bill that I wouldn't have incurred had it not been for all of their errors.

Dates complained: June 30, July 1, 3, 8, 10, 11, 16, 17 and these do not include the calls the mechanic has made to them.now

Business

Response:

Reference: Complaint # [redacted] – [redacted]. [redacted]

Thank you for contacting GWC warranty in response to this

concern.

I have reviewed the customer’s statement of the problem and

the claim details associated.

GWC warranty had spoken to the customer on Monday July 21,

2014 and agreed to cover additional rental expenses for goodwill due to repair

delays.

I have attached a copy of the contract application for

review.

If you have any questions at all, please do not hesitate to

contact me again.

GWC Warranty Corporation

Claims

Department

Review: Warranty company will not pay reasonable repair Hourly rate, I have checked with several repair facility within the zip code and no one will work for what they are willing to pay. Also aftermarket parts, repair facility claims there is no way they can purchase the required parts for the amount the warranty co is offering. This is the THIRD time I have had a similar issue with this warranty, I have just paid the difference and forgot it but I really feel this is unfair as I paid for a premium warranty, with NO Deductibles, expecting NO out of pocket expense yet each time I have paid close to a thousand dollars in repairs out of pocket. Not to mention it takes the adjuster several days to look at the car, for which they will not honor my additional rental car coverage.Desired Settlement: Repair at no cost to me as I have tried finding a garage to work within the price the adjuster offered but NO ONE will do the work for that price. This is a mercedes and can not just be taken anywhere. Not all garages are willing to work on it.

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this

concern. I have reviewed the customer’s statement of the problem and the claim

details associated.

GWC warranty did approve the repair claim in question in

accordance with the terms of the vehicle service contract.

The customer had contacted GWC warranty on June 19th

requesting additional coverage towards labor at the repair shop she had chosen.

GWC did approve additional labor coverage as a goodwill gesture to the contract

holder.

The customer is urged to contact GWC customer service to

obtain a referral to a GWC preferred repair facility if needed in the future.

I have attached a copy of the contract application for

review.

If you have any questions at all, please do not hesitate to

contact me again.

GWC Warranty Corporation

Claims

Department

Review: I recently bought a 03 [redacted] from [redacted] in [redacted], Pa.With the down payment on the car I bought a warranty from GWC Warranty for a year coverage. I was under the impression that this warranty would cover all the repairs that I needed for a year. It turned out it was not so. Recently, I have started noticing that my wheel had started become stiff while driving. Not long after my check engine light came on. I took it to [redacted] to get it check out. Come to find it was worse than I thought, [redacted] told me that the crankcase was leaking oil, the timing belt and other belts, and the tire rod needed to be fix. I showed the mechanic the brochure that was giving to me, He told that the crank case should be covered because it is part of the engine block and the tire rod part of the powering steering. I got a called from [redacted] and they told me that the claims adjuster told him that none of that was covered under the warranty. Only certain items are. I called myself and ask what was covered under the warranty and what does this policy covered. I got a round about answer. I believe this false advertisement and misrepresentation of they d covered under their so called warranty. GWC Warranty need to be investigated and prosecuted to the fullest of the law.Desired Settlement: I need the repairs for my car to be paid for in full.

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this concern.

I have reviewed the claim and complaint details thoroughly. The items reported as failed by the repair facility are not listed in the Component Coverage section of the service contract. Only items specifically listed on the Contract Application under Component Coverage would be covered.

I have attached a copy of the contract application for review.

If you have any questions at all, please do not hesitate to contact me again.

GWC Warranty Corporation

Review: I Purchased a vehicle on 03/17/2014 from [redacted]; at the time I was offered an extended warranty through GWC Warranty by the dealership. They sold me the supreme protection for $2,240.00. Less than a month after I purchased my vehicle it had to be taken for repairs. On 04/11/2014, I called GWC on information on my warranty and was told that no paperwork was found and that my name and vehicle did not appear on their system. I proceeded to call the dealership and ask how long would they take to submit the contract application. After obtaining no response from the dealership, I called back that same day at 4:09 pm and was told by one of the reps that even though my name did not appear on their system I can still submit a claim and they will start the process right away (since they have a "day one/mile one" policy).

On Monday 04/14/14 at 12:02, I called the warranty again just to check if the dealership had submitted any paperwork; meanwhile, I proceeded to take my automobile to a certified mechanic to check what was wrong with the car. Providing that the gentlemen I spoke with stated that a claim may be submitted, I gave the mechanic the okay to start on the claim. At 03:03 on the same day, the mechanic called me and stated that an inspector was sent in order to assess the problem. The mechanic stated that the inspector took pictures of the vehicle, a report, and a copy of the estimate and sent it right away to [redacted], the review manager. On 04/15/14 at 06:46 pm the mechanic called and said that [redacted] had spoken to him and was working on the case. I waited to make another phone call and on 04/16/14 at 03:09, I spoke to [redacted] after failing attempts to reach [redacted]; he said that according to what [redacted] had on his desk, the case was under review and an answer should have been available by that afternoon. I called back at 05:26 pm and left a message with [redacted] which was never returned to me. On 04/17/14 at approximately 11:40 am I called GWC again and asked to be transferred to [redacted]'s supervisor the lady on the phone said his name was John. After leaving a voice mail with [redacted] (who never called me back), I called [redacted] ( 1:58 pm) and left another voice mail; they never returned my calls. At 4:11 pm, I spoke to [redacted] and asked to speak to a director from that company, after explaining the situation, she looked into her notes and stated that the reason that my claim was on hold was because they have not received the payment from the dealership; I asked her to give me more details about it and gave me the name of her manager Kelly. I was transferred to her extension but she never answered; so I called back again and was "assisted" by a gentlemen who was very disrespectful and did not provided his name. I asked him for the name of their director/manager and he told me his name was [redacted], I asked for [redacted]'s last name and phone number but he refused to give it to me arguing that they never release last names. I tried to explain the situation to him but he interrupted me with a raised voice and told me that someone will call me shortly. A few minutes after that phone call ended, I received a phone call from a man who introduced himself as [redacted], reviews manager; I asked him for more information about the claim and the only thing that he said is that it was a big claim and that they don't just release money like that in such a big claim. I asked him for an approximate time and he said that he did not have the answer.

We started the claim on 04/14/14 and it has been several days and no one is able to give me a response on the issue. I find their office very unprofessional since I had to ask for their names every time I call, they raise their voices to costumers, and make the costumer feel like we have no rights to ask questions about our process and the protection plans. I believe that if I am paying $2,240.00 for protection (which I was hoping never to use), I have the right to know what is going on with my claim, be treated courteously, and have my issue resolved in a timely manner.Desired Settlement: I would like them to honor their contract and respond for the repairs of my vehicle. Furthermore, I would like to be treated kindly by their employees if I have a question and have my issue resolved in a timely manner (2 days max.)

Business

Response:

Reference: Complaint # [redacted] – [redacted]. [redacted]

Thank you for contacting GWC warranty in response to this concern.

I have reviewed the customer’s statement of the problem and the desired outcome. GWC Warranty has approved the repair claim in question in accordance with the terms of the vehicle service contract.

I have attached a copy of the contract application for review.

If you have any questions at all, please do not hesitate to contact me again.

GWC Warranty Corporation

Review: I bought a used car at [redacted] in Greenville, SC last Monday. I was given the option to purchase a 1 year 14,500 mile extended warranty with standard coverage from GWC. Their pamphlet has a big list of parts they will replace and it looks very legitimate. I don't have time to go into the specifics. I already know what their response will be. "The contract specifically states...blah, blah, blah." I need my left front axle replaced and they refuse to cover it.

It's a classic deceptive bait and switch. Here's a simple, assuring pamphlet with all the things that we cover. Their slogan,"No worries, GWC has you covered!," is a severe deception. Of course no one has the time to thoroughly read their contract and they know that. This is how they make money. The contract is cleverly devised so they basically don't have to pay for anything until the part actually fails. No one waits until a part fails. They hear or feel a symptom of something wrong with the car. They get it looked at by a repair shop. Then they attempt to fix the problem before it becomes worse or causes more damage to the car. This whole business is based on deception and the "bait and switch tactic." If customers really knew what they actually covered/did not cover they would be out of business because no sane person would purchase their warranty.

Furthermore, I called them to attempt to have them explain why they could not cover my repair and as I was talking I was hung up on and they have apparently blocked my phone number. Now I am not able to cancel the warranty. Which is what I was going to do before their representative hung up on me and blocked my number.Desired Settlement: If they cannot cover my repair (which I'm sure they won't) I want a full refund ($900).

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this

concern. I have reviewed the customers statement of the problem and the claim

details associated.

The repairs required were not items covered by the terms of

the vehicle service contract. The contract specifically addresses the coverage

of axles as follows;

DRIVE AXLE: All internally lubricated parts; drive axle housing; ring

& pinion gears; spider gears & side gears; bearings; bushings; spacers;

yokes; axle shafts; driveshafts; carrier bearing; universal joints; center

support bearing; CV joints (provided the boots are not torn or damaged). (Exclusions are CV joint boots.)

Review: warranty company refused to pay for covered parts full price even though part is covered under their warranty agreement. Then refused to cover the head on the engine even though that's why the vehicle was towed to the shop to begin with. There using a clause in their warranty to deny the claim which states they do not cover parts damaged due to overheating. They were informed that overheating of the engine was caused due to the head failing not vise versa and still will not honor their contract agreement. I have only owned this car for just over 8 months and have only put 3 thousand miles on the vehicle. At no point has the car given me issues till this. When I asked to speak to a manager I was told its against their policy to do so and I had to wait for a call back. I have read and understand the warranty completely and I know this part should be covered 100% without a doubt. I looked up previous complaints towards this company and have noticed they do this quite often. The adjuster they sent out if he had done his job properly he would have asked what the outcome of the compression test indicated. I know this wasn't asked because I myself asked the service tec and was informed one wasn't done. Worst warranty company I have ever dealt with and would advise anyone against using them.Desired Settlement: to honor their own warranty. Cover the parts they themselves list in their warranty as covered parts.

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this

concern. I have reviewed the customer’s

statement of the problem and the claim details associated.

GWC warranty approved a cylinder head gasket repair claim

November 26, 2014. That claim was approved in accordance with the parts and

labor coverage listed in the contract terms.

The repair shop contacted GWC warranty again on December 3,

2014, in regards to findings of the cylinder head being warped past allowable

specification. GWC warranty had an independent inspection completed that

verified overheating damage had caused the warping of the cylinder head. GWC warranty specifically excludes this type

of failure due to overheating.

The original repair claim for the failed head gasket has

been approved.

I have attached a copy of the contract application for

review.

If you have any questions at all, please do not hesitate to

contact me again.

GWC Warranty Corporation

Joe P[redacted]

Claims

Department

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The shop and the warranty company were both informed that the vehicle did in fact over heat after the head blew. I am not estranged to mechanical workings and know when a cylinder head is blown. Car will blow out white smoke due to antifreeze seeping though the cylinder sleeve and into the combustion chamber. Antifreeze in the oil can indicate this as well as the head gasket being blown. The car service engine light came on, started making a loud noise, puffed out white smoke in great quantities then over heated. This all happened all in a matter of fifteen minutes. Car was then towed to a Suzuki dealership and I told them what happened and I was 100% sure the head was gone. Now I understand you do not cover overheated damaged parts, but as I have said and the mechanics have agreed that the head blowing caused the overheating, thus part was already damaged. If your independent inspector had gone there to see if the head was blown he would have asked if a compression test was done and what the results were. This was not asked because I asked myself and because of the confusion trying to get the approval for the head gasket to be replaced so the tec. could get the heads off a compression test was in fact not done. I am tired of fighting this so this is my last attempt to settle this on a customer basis and if it doesn't get resolved legal representation and action will be taken.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

As you can clearly see this warranty company will use any excuse they can to not pay, they put words in were ever they want to get out of paying what they should pay, I would like for them and for you to tell me where it states this car was driven for fifteen minutes. on the day this happened I did not go to work and did not drive the car on this day I had to call and get it towed missing a full days work. this company has no Morality, Ethics, Honesty or Integrity, and if they can't show proof of where we stated this car was driven for fifteen minutes on that day then they should pay for the total amount of the repairs that we had to pay as I can show proof that I had to miss work this day due to the car having to be towed. I am asking that you the Revdex.com please step in to help resolve this matter as I should not have to be out the money for these repairs when the warranty company should have paid them as I followed their contract and had the car towed and did not drive it.

Regards,

Business

Response:

Reference: Complaint # [redacted] – [redacted] – Second

Rejection Response

I have reviewed the customer’s second rejection of our

response.

GWC warranty had a mechanical inspection performed to verify

the additional failures reported by the shop after approving the initial repair

claim for head gaskets. The shop had

found the cylinder head warped past the allowable specification for machining

once disassembled. The decision to deny the claim for overheat damage was based

on the factual report provided by the independent expert that examined the

vehicle.

GWC warranty would have no obligation towards the cost of

the overheat damage to the cylinder head.

GWC warranty did provide coverage of the failed head gasket

and labor totaling $690.24.

If you have any

questions at all, please do not hesitate to contact me again.

GWC Warranty Corporation

Joe P[redacted]

Claims

Department

Review: Sent invoice as requested per gwc 06/13/2014 of repairs made to calipers (a covered item) of $422.74... called 07/07/16/2014.. [redacted] 07/16/2014 to follow up why no return contact/check for repair invoice of covered area... called again 07/19/2014... now today 07/24/2014... no return calls or a check recieved....

Business

Response:

Reference: Complaint # [redacted] – [redacted] ([redacted]

[redacted])

Thank you for contacting GWC warranty in response to this

concern.

I have reviewed the customer’s statement of the problem and

the claim details associated. The repairs in question were completed without

prior authorization from GWC warranty. The vehicle service contract addresses

this specifically in several places as follows;

3. COVERAGE:

We agree to repair,

replace, or reimburse You the cost of repairing or

replacing a Covered Component on the Vehicle

as a result of a Mechanical

Breakdown arising

out of the normal use of Your Vehicle, less Your

Deductible, provided

that We have given prior authorization

before repairs begin.

9. EXCLUSIONS

— WHAT IS NOT COVERED: This Contract provides no benefits and GWC has no

obligation under the terms and conditions set forth for what is not covered

herein listed

below.

• Repairs without

Administrator’s prior authorization and issuance of a claim authorization

number

I have attached a copy of the contract application for

review.

If you have any questions at all, please do not hesitate to

contact me again.

GWC Warranty Corporation

Joe P[redacted]

Claims

Department

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I was informed that mailing to them the repair invoice for calipers after the fact would be reimbursed... p.s. I just use this vehicle for work ... appr. 20000 mi. usage definitely not a normal wear and tear item....

Regards,

Consumer

Response:

sent already to Revdex.com that per phone conversation with "ED" to send invoices to un-authorize claim dept... also the repair shop where the repair was done had also called GWC and was also told to send in invoices....

Business

Response:

Reference: Complaint # [redacted] – [redacted] ([redacted]

[redacted])

Thank you for contacting GWC warranty in response to this

concern.

I have reviewed the customer’s statement of the problem and

the claim details associated. The repairs in question were completed without

prior authorization from GWC warranty. The vehicle service contract addresses

this specifically in several places as follows;

3. COVERAGE:

We agree to repair,

replace, or reimburse You the cost of repairing or

replacing a Covered Component on the Vehicle

as a result of a Mechanical

Breakdown arising

out of the normal use of Your Vehicle, less Your

Deductible, provided

that We have given prior authorization

before repairs begin.

9. EXCLUSIONS

— WHAT IS NOT COVERED: This Contract provides no benefits and GWC has no

obligation under the terms and conditions set forth for what is not covered

herein listed

below.

• Repairs without

Administrator’s prior authorization and issuance of a claim authorization

number

I have attached a copy of the contract application for

review.

If you have any questions at all, please do not hesitate to

contact me again.

GWC Warranty Corporation

Joe P[redacted]

Claims

Department

Review: My complaint is against Guardian warranty company I bought my 2007 [redacted] in July from [redacted] Auto Sales in [redacted] pa.

Five months later it was using a lot of oil I took it to the garage the warranty company wanted me to go to, [redacted] Motors.

The mechanic told me I would need a new motor. A guy from the warranty company came took pictures and found carbon build up on the top of the pistons witch means the rings were bad.

The warranty company refused to fix my truck and would not even give me my money back that I paid for the warranty.

They were very rude and hung up the phone on me. My warranty ran out in 15 days at the time.

I continued to drive the truck. A couple weeks later the check engine light came on and the motor was ticking bad.

I took the truck back to the garage that same day. Because it was not fixed the lifter was stuck open and needed a new motor.

I called the warranty company and told them they said my warranty was expired and would do nothing.

I called the auto sales where I bought the truck and they were very nice and paid some of the bill to get a new motor and I still had to pay $3175 now the catalytic converter is clogged due to the valve being stuck and fuel getting into the exhaust costs $380.

I feel the warranty company did not even try to help me they were very rude.Desired Settlement: I feel the warranty company should of fixed my truck I bought the extra warranty in case some thing like this would happen they wouldn't even give me my money back that I paid for the warranty also I wanted to extend my warranty and the supervisor would not allow me to do so because they knew my motor would need replaced in time. I would like my money I had to pay for the motor

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this concern.

I have reviewed the customer’s statement of the problem and the claim details associated. The repair claim for engine oil consumption is not covered under the terms of the vehicle service contract. The contract addresses this issue specifically as follows;

9. EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered

Review: Spoke with representatives [redacted] and [redacted] in the claims department over the past week or so. Was told by representative [redacted] not to worry, that everything will be fine, and that I would have a $100 deductible as per my contract. We went over expiration dates etc...and nothing was ever said by the rep ([redacted]) about any issues concerning any supposed expiration date(s), since the issue currently at hand with my vehicle occurred, as mentioned, while under coverage. Within 24-48 hours of the last repair, and or within 100 miles of last repair, we heard suspension noises on the vehicle. [redacted] completely told me a different story from the claims Manager known as [redacted] (who rudely refused to provide us with his last name) at extension 166 and vice versa. My fiance, [redacted], clearly told [redacted] that the vehicle would be brought in as soon as we had some free time over the next week. If such expiration took place on the vehicle, [redacted] never mentioned it to us. Additionally, even after pulling up our policy and having it up in front of him, he stated to not worry about anything, to bring the car in to the repair shop and to remember that we had a $100 deductible and would be responsible for paying taxes and labor rate differences, if any. Not once was there any mention of any expiration on our policy. I believe this current issue called in by the mechanic today on 8-27-13, should be covered since it was an existing issue while the vehicle was under coverage. GWC was clearly aware of the death that took place in the family, and my fiance and I are the only ones left to deal with the many issues. When the tragedy occurred, we were forced to leave the repair shop and didn't get a chance to return until I believe a month or two later, since we had so many things on our plate. Similarly now, we have had very little time over the past few months, which is why the vehicle is now being brought in a little late again. I have no problem being told something is not covered, however, when a misrepresentation of the facts that are written on a contract are suddenly changed without notice, whether verbally or in writing, then I believe it is only fair and prudent, that the latter be held as the standard. GWC states they record all phone calls. If provided with a copy of the recorded phone call, then it would clearly justify my claims and concerns in this matter. In my opinion, no representative of GWC should be allowed to verbally change or omit any agreement with a consumer, unless that consumer has been told or notified of such changes before hand, or in this case, at the very least, with in the last two phone calls.Desired Settlement: I respectfully request that GWC cover my repairs that have been deemed currently necessary by my mechanic.

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this

concern.

I have reviewed the customer’s statement of the problem and

the claim details associated.

The customer had a claim initiated 8/27/13 where the vehicle

mileage was reported as 77,310 miles. The customer’s vehicle service contract

expired by mileage at 74,000 miles per the terms of the contract signed by the

customer.

GWC warranty would have no obligation towards repair costs

after the contract term had expired.

If you have any questions at all, please do not hesitate to

contact me again.

GWC Warranty Corporation

Claims

Department

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

To add insult to injury, we never received our contract details (simply a temporary sheet/form detailing the type of coverage but no specifics) until 60 days after the vehicle was purchased. Contracts in FULL should be available at the point of purchase of any vehicle.

Review: I call the company( GWC WARRANTY) to cancel my warranty within 30 days, I call them , I call their sales rep, I call the dealership where I get the car no one help me, They keep saying they will, untill this time they did not cancel and they do not want to refund my money, They delay so that they can get my 20% of the money I pay. I have evidence that I call they and they still did not cancel my warranty, I call their sales rep, she say she cant help me , I call the dealership, they say they already send to GWC warranty sales rep, I purchased the car in [redacted]( [redacted])Florida. I call so many time, Now they do not want to pick my phone, I call their number to cancel they say they cant cancel, They know about all these. I buy a car cause they promise a bamper to bamper warranty , that hard never happed that the reason I cancel within 30 days.Desired Settlement: I just want them to honor my wish to cancel this warranty, and to refund my money to a bank, They should be able to help people when they want to cancel their warranty

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this

concern.

I have reviewed the customers’ statement and the terms of

the vehicle service contract in question. The terms of the service contract address

cancellations specifically as follows;

CANCELLATION(S)

AND REFUND(S):

Review: On May 6, 2014, I purchased an extended warranty from GWC for my 2011 [redacted] 550I. On June 21, 2014, the car became inoperable due to an issue with the engine. I contacted GWC and they recommended and had the car towed to [redacted] in Norcross Georgia for repairs. [redacted] said that the engine needed to be replaced in the car. GWC said that they could not find a comparable engine because of the expense and decided to have the engine repaired by [redacted]. [redacted] did have to get a part from Germany which took about 7 days for it to be received. Long story short, [redacted] has been working on the care since June 23, 2014 which is about 7 months now. [redacted] did give me the car back towards the end of November, 2014 but it only ran for under 10 miles and the check engine light again came on. I took the car to [redacted] and they repaired a few sensors that had been put in incorrectly by [redacted]. A couple days and less than 200 miles later the car began to have the same issues that it had in June, 2014 when it was initially sent to [redacted]. I had the car towed back to [redacted] and they diagnosed the car and said that [redacted] had put the engine back in incorrectly. [redacted] gave an estimate of $8000.00 for the engine work and GWC refused the estimate and said that I needed to send the car back to [redacted] because they had a warranty on the work [redacted] performed. I can understand that GWC wanted to send the car back to [redacted] because of the warranty but, the problem is that [redacted] took 6 months to perform the repairs and they apparently performed the work incorrectly because the car is still not operable. Why send a car back to a place that doesn’t know how to fix it??? I had the car towed back to [redacted] since GWC refused to pay for [redacted] to work on it. The car has been back at [redacted] for over a month now and I am still no closer to getting the car fixed and again it’s been about 7 months total now that I have been without a car! It is taking so long because common sense tells us that [redacted] does not have the knowledge to fix the car as it should not take 7 months to fix a car and [redacted] already said that the engine was put back in incorrectly. It didn’t make sense for GWC to send the car back to [redacted] under the circumstances. Now, [redacted] is saying that it’s a maintenance issue and I’m sure that’s not the problem. The problem is the engine should have been replaced instead of repaired and that would have prevented all of these issues. GWC has given me about 30 days out of the 7 months for a rental but is refusing to approve any more rentals. GWC’s slogan is “No worries, just drive” I can say all I have been doing for the past 7 months is worrying and no driving.Desired Settlement: I need to have a working vehicle, I believe the engine was put in incorrectly and needs to be replaced or fixed appropriately in a timely manner. It makes no sense to take 7 months to fix a car. If the engine cannot be repaired satisfactorily then replace it as it should have been done in the beginning. I also need help with rentals as I continue this long journey of no driving and many worries.

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this

concern.

With regard to the subject vehicle, GWC authorized and paid

for a covered claim related to a catastrophic engine failure in November of

2014. Immediately after that, there was

an issue with a component that was installed incorrectly and caused a check engine

light to appear. The issue was identified and repaired and the vehicle was

returned to the claimant.

Presently, there is a second and separate issue related to a

buildup of debris in the valve section of the engine. There is no failure to

the engine as this is a maintenance issue. The repair center and GWC are

communicating to find a way to clean out the debris without having to

disassemble the engine.

The expense related to this issue is not covered by the

service contract. It is not a covered event because a mechanical failure to a

covered component has not occurred.

However, GWC is willing to advance some amount of good-will to help

offset this non-covered expense. Once we have a final solution or repair option

from the repair facility, we can make a determination as to what amount of

good-will to advance.

I will follow up with another response once this matter has

been resolved. If you have any questions at all, please do not hesitate to

contact me again.

GWC Warranty Corporation

Joe P[redacted]

Claims

Department

Review: Purchased an extended auto warranty on a used 2003 [redacted]. First issue, warranty was suppose to cover certain items with a $100 deductible. The whole front differential, axle, and passenger bearing and hub assembly was bad. They only covered the front differential and not the axle, bearing, etc. They only paid for the differential and still ended up paying $730 out of pocket. Main concern was the time of the process of the claim. My vehicle was dropped off May 28 Wednesday morning. They stated it takes 24-48 hours after inspector sees car. He went out that Friday on May 30 and they didn't approve the go ahead until Thursday 6/5/2014. Now the mechanic has to get the part delivered and is closed on weekends so it will be a 2nd weekend without a car and possibly 2 weeks without it since I dropped it off. As per the mechanic, he told them the price of the differential but they were looking for a better price because it was too much in there eyes. So they decided to price out the part other places as per the mechanic and that was the hold up. They eventually approved the part on Thursday which was over the 24-48 hours. Now I am without a car for almost 2 weeks plus I had to make arrangements to get to the shop which is 15-20minutes away. GWC would not accommodate me for the inconvenience since they dragged their feet and did not complete the approval within the 24-48 hours. I can't even pick up my truck and use it just for the weekend since it may cause damage. They will not allow me to get a rental because since the total work they approve is only for the differential they are paying for....even though its close to 6-8 hours with the other work I am paying for out of pocket. Since they delayed the approval they should of accommodated me with a car rental at least. If it were done in the 24-48 hours of the when the inspector saw the car I would of had my car way before the weekend and had no issue. They went over the allotted time and didn't care what was my situation. One weekend is understandable but 2 weekends is ridiculous. I spoke to [redacted], [redacted], [redacted], [redacted], and even the manager [redacted]. Very unprofessional and unreliable. Now I may have to pay for a car rental for the weekend which is another expense since GWC took long on their end. No accountability for not keeping up with their promises and procedures.Desired Settlement: Something for the inconvenience....either toward the other expenses for car repairs or for car rental for a weekend.

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this

concern. I have reviewed the customer’s statement of the problem and the claim

details associated.

GWC warranty did authorize a differential repair claim for

the customer June 5 2014. The claim coverage did not meet the requirements for

rental reimbursement. The vehicle service contract addresses rental

reimbursement specifically as follows;

•

RENTAL CAR COVERAGE: In the event that a Covered Repair requires repair facility labor in excess of eight (8) hours, We will provide rental car reimbursement of no more than twenty-five

dollars ($25.00) per day for a total of no more than four (4) days. Delays

caused by unavailability of parts, shipping, and repair facility schedules, or

other factors do not qualify for rental car reimbursement.

I have attached a copy of the contract application for

review.

If you have any questions at all, please do not hesitate to

contact me again.

GWC Warranty Corporation

Claims

Department

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

First, I took the vehicle to [redacted] in [redacted] NJ. I was quoted $600-$700 for a hub assembly and bearing replacement. GWC would only cover $65 of labor and part but recommended I take it to GWC associated shop because [redacted] was charging too high for labor and the part. The associated shop was [redacted] in [redacted] NJ and its not even close to my home. It's about 15-20 miles from me. I figured to save money and have GWC cover the bad hub and bearing, I decided to take it there. Dropped it off Wednesday morning(5-28-14) and [redacted] diagnosed it by the following day. It was more extensive than the driver hub assembly and bearing. The front differential, axle, drivers side hub assembly and bearings were all bad and needed to be replaced. All of a sudden since there was more issues, only the differential was covered. The hub assembly and bearing somehow is not covered.How was it previously approved when in [redacted] and not in [redacted]. Now, I have to pay for the hub assembly and bearing and axle out of pocket for a total of $730. When I first called in when I purchased the vehicle, I specifically asked for a more detail contract of what is covered and not. I was told GWC does not have exact coverages and each shop/mechanic would have to call in to put in a claim and then GWC would make a decision on the repair. Your brochure given to me on the date of the purchase of my vehicle is too general and vague. I also learned that taxes and fluid changed are not covered. On the brochure, it shows no type of wording in regards to this. Since I paid $1350 for a 2 year plan, I believe that the differential cost is like $1200 as per [redacted] the mechanic. Since it will cost almost what I paid for the plan, I am guessing that is why the other repairs were not covered. That would put your company at a lost on this contract. So instead of that happening, not all the repairs were approved and you didn't honor the coverage.Another important thing was the process. The mechanic submitted his claim on Thursday 5-29-14 and the inspector came out Friday to verify. I was told it took 24-48 hours after the inspection for GWC to process the claim and complete its research. I was already without a car since Wednesday and for that weekend. I called [redacted] the following week and was told that GWC did not like the price of the differential given so GWC wanted to look for a cheaper part. At the end, GWC finally approved [redacted] to proceed with his part on Thursday 6-5-14. This was past the 24-48 hours when the inspector came out. The shop is closed on weekends. Now since there was about a 2 day delay. I would go another weekend without a car. GWC delay caused a BIG inconvenience to me. I have a 4 year old daughter and had a graduation, recital, and other events I had to go to. [redacted] called the company to purchase the part but it would take time to deliver it since he had other parts to deliver plus he was located in upstate NY. If GWC had approve his part initially and not delay longer than 48 hours, [redacted] the mechanic could have requested the part and completed the work before the weekend. Today is 6-10-14 and it will be 2 weeks from when I initially dropped off my vehicle. That's almost half a month with out a car. Put yourself in a situation without a car for that long with children. GWC has no concern or take any responsibility for its delayed process and inconvenience to one of their customers. VERY UNPROFESSIONAL WAY ON CONDUCTING BUSINESS. This story and message will be forwarded to the state general's office and local news just to show my frustration and unfair treatment.

Regards,

Review: I own a 2009 [redacted] which was purchased at MCJ autosales here in [redacted] Florida with an extended warranty. While driving on tiptronic about 20 miles or so the transmission completely shut off forcing me to the side of the highway. It caused me to shut the car completely off and then back on in order for the transmission to restart which also caused my SES light to pop on. A few days later (11/4/13) I took it to [redacted] (dealership) to check why my car had done so. It was then determined the transmission is faulty and had to be completely replaced. [redacted],service technician, called GWC and started a claim. [redacted] recommended I leave my car at the shop to avoid any further damage. I did so. GWC had an inspector come out to view the car to determine if the problem was accurate. A week had passed and no word from GWC Warranty. So I called, and was told [redacted] was in charge of my case. After calling about 4 days in a row I finally got word from GWC. There response to the claim was the dealership is asking to much for the transmission so they are contacting there reps to find a "reasonable" price. This continued for about 3in a half weeks. Finally they called me back and told me to take it to there preferred shop. I asked them 1) why did it take them so long to reply (my car being on the shop for almost a month now). They replied [redacted] isnt a transmission specialist. I was a bit lost being that I took it to a manufactor dealership. I took it to there preferred shop at [redacted] where they then told me to talk to [redacted]. I then explained the situation to [redacted] and again had to leave my vehicle. 12/12/2013. from 11/04/13 to 12/12/13 my car was at [redacted]. Again they sent out an inspector. [redacted] then contacted me and explained to me that the tranny has to be replaced (same as what [redacted] said) GWC called me 1/9/14 to tell me that they will not fix it due to it having a cooling system. I bought this car 9/28/14 and have not done any mods to it nor knew of any on it.Desired Settlement: My car has been in two shops starting from 11/4/13 to 1/9/14. I was given multiple excuses every time I contacted them. I bought the car and has not been tampered with. I believe it is GWC's job to inspect the vehicle before allowing warranty to be put on any vehicle therefor I would like them to honor my warranty and replace the transmission. No where on the contract states any of your reasons to void my claim.

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this concern.

I have reviewed the customer’s statement of the problem and the claim details associated with this concern. GWC Warranty had an inspection completed on the vehicle and found aftermarket modifications to the intercooler for the engine and oversized tires installed. The vehicle service contract addresses aftermarket modification specifically as follows;

9. EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and GWC has no obligation under the terms and conditions set forth for what is not covered herein listed below.

Review: I purchased warranty coverage thru GWC Warranty company from a used car dealer in August 2012. On Friday August 16th 2013 my car showed signs of needing repair. Upon inspection at my local Mercedes Benz dealership it was found that the problem was with the valve body . My GWC warrant specifically states that "valve body and Plate" are covered for replacement. However GWC is refusting to pay at all for replacement because per their inspectors notes " the failure of the valve body was found to be electrical not mechanical failure". Nowhere in their brochure nor contract does it state that replacement of the valve body is only covered if found to be mechanical failure. the valve body failed, period. And per your advertised coverage, it should be covered. Otherwise you are guilty of FALSE advertising.Desired Settlement: I'm requesting refund of my out of pocket expense to repair the failed valve body as follows: labor $742.50, Parts $463.47 . I won;t even bother pursuing repayment of taxes, + rental car fees incurred over the weekend while waiting for GWC's independent inspector to arrive to view my vehicle . Just pay for my valve body and plate as you stated you would in your contract.

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this

concern.

I have reviewed the customer’s statement of the problem and

the claim details associated. The vehicle has a turbine speed sensor failure

that requires the electronic control unit to be replaced. The valve body was

not reported to be failed or in need of replacement.

The control unit required is not listed for coverage per the

terms of the vehicle service contract. GWC warranty would not be responsible

for any costs incurred for the repair in question.

GWC warranty did provide coverage of $1,179.50 towards the

covered repairs to the intake manifold that was failed and listed in the

component coverage section of the vehicle service contract.

If you have any questions at all, please do not hesitate to

contact me again.

GWC Warranty Corporation

Review: We purchased a Comprehensive Plan from GWC in regards to our 2004 Ford 350 Diesel we purchased from [redacted], [redacted], a used vehicle dealership, in [redacted], Maryland ###-###-####. The vehicle started leaking oil so I contacted GWC and they directed me to a preferred service vendor for diagnostics on the truck. A GWC representative came out to review what was found on the vehicle to be fixed which came to a total of $2,275.20. GWC only will cover $480.04, a difference of $1795.16. I contacted GWC and the very rude customer representative proceeded to tell me that the front crank shift seal, the lower oil pan, and the high pressure power steering hose was not covered. I understand the exclusion of the power steering hose which is listed under exclusions of coverage. Buy why isn't the front crank shift seal and the lower oil pan covered? I see no language in the contract nor in their elaborate brochure which excludes these items.Desired Settlement: I believe that the front crank shift seal for $244.58 and the lower oil pan for $769.78 for a total of $1014.36 should be covered by the warranty.

Business

Response:

Reference: Complaint # [redacted] – [redacted]

Thank you for contacting GWC warranty in response to this

concern.

I have reviewed the customer’s statement and the vehicle

service contract details. The contract addresses Covered Components

specifically as follows;

• Covered

Component(s) means

those items specifically listed in this Contract Application under Powertrain,

Standard, or Comprehensive, or all items except those

specifically excluded in this Contract Application underUltra and Ultra Wrap, respective of Your Coverage.

The front crank shaft seal and lower oil pan are not specifically

listed in the contract coverage section, therefore GWC warranty has no obligation

towards the repair costs associated with those items.

If you have any questions at all, please do not hesitate to

contact me again.

GWC Warranty Corporation

Claims

Department

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I would like the Revdex.com and GWC to look at the GWC Product brochure entitled "GWC Warranty Vehicle Protection Plan: Protect Your Investment: No Worries. Just Drive". When you open the brochure between the first pages is a diagram of a car with covered problems pointing to a car. One of the items is "Power Steering $525". Yet you are not covering my power steering problem because its not covered. Is this not misleading? ??