Gwynnie Bee Inc.

Investigating cases where a package was apparently lost sometime before entering the ***'s tracking service can be a lengthy process, and in Complainant's case, was unfortunately inconclusive The ongoing nature of the investigation should have been better communicated to Complainant while it was being investigated, and we sincerely apologize for that oversight As noted in our first reply, Complainant has not been charged, and will not be In addition to waiving the recovery amount, we are willing to waive the requirement of the sworn statement in consideration of the time already spent on the matter

I signed up for Gwynnie Bee Service March *** I signed up for the service because I had no money and I was in immediate need of work clothes for my brand job, I did receive a free day trialDuring the 30day trial period I received a total of Garments, out of the I liked and purchased dressesAll of the items were shipped using day shipping service, once you notify them on the site that you're returning garments they shipped different garments within hours from me notifying them of the returnAlthough all of the items I received were of decent quality, appeared clean and in very gently used or in like new condition, and were made with no iron wrinkle free material, and at first many of the garments were just not a good fit for my Ice Cream Cone shape or the style of the clothing did not look right on me and you cannot choose the exact order items in your closet are sent out to youBecause of those issues I decided to cancel the service, and soon after cancelling I received a confirmation email confirming the cancellation, and advising that I had I think a week to return all unwanted garments or my card would be charged for the garments, the items were already in the mail so I wasn't worried about the due date at firstHowever after reading some of the reviews, I decided to call Customer Service to confirm that my card will not be billedI spoke to a very nice Rep who assured me that my card will not be billed because she was able to track my shipment and seen that it was on the wayThe rep asked me why I was canceling and I advised her of my issues with the CompanyThe Rep connected me with a stylist who made good recommendations for my body type, the Rep also set me up with a preference closet where certain garments in my closet have top priority, oh and the rep offered me a free garment upgradeI did restore my service onlineI had to re-enter all my information into their system because everything except for my closet was deleted
I am now a happy Gwynnie Customer now that I know my size in most of their brands, and I now know what to wear to compliment my Ice Cream cone shapeThanks Gwynnie Bee!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that, as long as they keep their promise to refund, this resolution is satisfactory to me and the matter has been resolved
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do have a question as to what the business would like included in the letter, I understand time, date, location of where I dropped off the package and this letter then needs to be notarizedCan you please ask if there is anything else they'd like included and where to send the letter
Sincerely,
*** ***

Complainant *** *** ***r first contacted Gwynnie Bee on June **, in response to our pre-collection placement email sent on June **, 2016. Complainant was on a five item at a time plan, and went past due on 11/**/15. Automated notices were sent to Complainant repeatedly
after that date, and when no response was received, her account was referred to collections as per our terms of service. In the period from 11/**/through now, Complainant has had five garments in her possession, the number of garments of her plan, and thus was utilizing the service. However, as a gesture of good faith and to apologize for any frustration, we’d like to offer a one-month reduction in the payment plan to Complainant. As this will require coordination with the collections agency, we ask Complainant to call our customer service line and ask for manager Brian to arrange

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This online company, Gwynnie Bee, a plus size clothing retailer that I have never done business with, has withdrawn $from my pay pal account in May and June They attempted a WD in March I don't know how they were able to get my financial information, and I have disputed the chargesNot only did I not sign up for their service, I am not even a plus size and have no use for their productThis company has hundreds of similar complaints and I would like my money returned including the same interest that I had to pay as a result of their intentional fraud with their assurance that they will not access my accounts in the futureI will not hesitate to take this company to court

Revdex.com:
Thank you for your help with this matterThe company has, in fact, refunded the full amount, but let it be known that the sequence of events stated by them is not correctI canceled the account back in January of 2014, and called in on 11/to ask about the erroneous charge of $Upon inquiring, the customer service representative informed me that my account was not canceled, "so why don't we go ahead and take care of that?" Over the next week, I contacted them several times in regards to getting my money refunded properlyI DID have a dress that wasn't returned - I assumed when I closed the account in January that they would charge me for it - not wait months to charge me for months of service - the dress was only worth $- NOT $413. The service rep named Crystal was very polite and made every attempt to help me through the issue, though in the end, her manager was unwilling to refund my money. At that point, I filed disputes with the Revdex.com of NY and Ohio, filed with the Attorney Generals of NY and Ohio, as well as a couple other business organizations in New York. The way this was handled was not at all fair or good, and I believe it only right that anyone who would like to review the company on the Revdex.com's website should be aware of the grief this has caused our familyA debit of $413, out of the blue, with no notice whatsoever, caused us a bounced mortgage payment, as well as fees from our bank and the mortgage-holding bank. I will definitely be returning the dress as soon as we are home after the holidays, and will unfortunately not be able to speak highly of the company to anyone who asks about my experience.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Complainant went paid past due and was notified to update her account on September **, She had four garments out at the time, and did not cancel her accountWith the four garments at home, she was effectively using the rental service for her item at a time plan Several
months later in June 2016, with her account still past due, complainant received notice that her account was moved to collections She wrote in at the time and stated that she had mailed her outstanding garments in on June **, Our tracking numbers show mail activity on the return bags on June *** and ***, 2016, but the garments were not received at our warehouse As a gesture of good faith, however, we are willing to work with Complainant to remove her name from collections We will have to coordinate with our collections provider to do so, so we ask Complainant to call our customer service hotline and ask for manager Crystal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** *** PS I
am assuming they are going to follow through with their promise to refund my money

We have not yet received the outstanding garments (see screenshot of today's status, showing all three garments still at home with Complainant) If Complainant believes they should have been delivered by now, we ask that she provide information about the return shipment, including the tracking number or numbers, as applicable We look forward to resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Complainant *** *** joined on October ***, and cancelled on November ***, days later However, we have since spoken to Complainant, and as a courtesy agreed to refund her once she returned our three itemsWe received all the items on November
***, and we promptly processed the refund on the following business day, November **,

Complainant *** *** is referring to a complimentary upgrade for an extra garment for one month that we offered to our membership base. This free perk was intended as a surprise
“thank you” gesture of appreciation for the entire membership. In order to prevent increased demand so great that we could not provide inventory to all members, we staggered the dates of the upgrades, and informed members that they would receive the upgrade starting on their billing date in either September, October, or November. Members were chosen randomly, to ensure fairness to all, and informed well in advance of the month when they would be provided the upgrade. All upgrades were to coexist with their membership monthComplainant’s billing date is the ***, so her complimentary upgrade was to start on November ***. When Complainant contacted customer service on November ***, our customer service representative cleared up the confusion, pointing to the email stating “Expect your day free garment upgrade to start on your November billing date.” Complainant was still dissatisfied, and our customer service representative placed a day garment upgrade on her account as a further gesture Complainant is an active member that has accepted our shipments to her (most recently, the Style & CoFaux Leather Trim Houndstooth Top, shipped on December ***; and the Style & CoShort Sleeve Printed Button Top, shipped December ***), and has closeted garments as recently as December ***. She currently utilizing the day free one garment upgrade, and has two garments at home. If Complainant was dissatisfied with the service, she was free to cancel at any time, but it appears that she has decided to stay on as a member
We aim to resolve all issues in good faith, so please let us know if additional action is required

Upon signing up for the
service, Complainant *** *** agreed that on her billing date, the monthly anniversary of the date on which she signed up, she would be charged for the regular monthly fee for the service. That monthly anniversary would have been on October ***, Due to a short delay on Complainant’s first shipment (as the items she closeted were some of the most popular styles at the time), we offered her a complimentary one week extension of her free trialThis was communicated in an email dated September ***, stating: “We’ll give you a one-week extension for your free trial to make sure that you get the full experience.” This extension moved her anniversary date to to October *** Complainant cancelled on her billing date, after she had already been charged. Per the terms of service and the pricing details given to her as a new member, a customer may change their plan any time before the billing date in order to change or cancel. Once charged, our policy is that no refunds will be issued. However, upon review, we understand Complainant’s confusion in this instance, and we are willing to give a full refund to Complainant if deemed appropriate by the Revdex.com. We have handled this case with good faith throughout (for instance, though Complainant retained two garments past the seven day post-cancellation window, we did not charge her for their $replacement value), and we would like an amicable resolution

Complainant *** *** has stated that she has mailed the four items marked as at home back to us, and has provided her *** pickup scheduling confirmations as proof of shipment Unfortunately, the pickup scheduling confirmations do not provide any information as to the tracking
number or destination associated with the packages picked up Furthermore, there has been no activity on the tracking numbers of the prepaid return envelopes she has in her possession Customer service has reached out to her in an attempt to gain more information to help ascertain the whereabouts to the shipment, but we have not yet heard back from her As of today (April ***, 2016), there is no activity on the outstanding return bags, and a thorough search of our warehouse has not found any of the garments she states she has returned Complainant has not been charged, and we ask for cooperation in resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Gwynnie Bee refunded the charge to my accountThank you so much for your help in getting this merchant's attention!*** ***