Gyft.com

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Hello ***, My sincere apologies for any inconvenience we may have caused Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices We take the reliability of the Gyft service very seriously Gyft's business model presents unique challenges since our service provides quick access to non-refundable gift card fundsWe put every effort into retaining up-to-date seamless account authentication solutions, which are respectful of our customer's privacy, and security needs When a Gyft account meets a certain number of internally identified proprietary criteria, we request the customer to add and validate a mobile phone number or email address, or to log in from a vetted social network account The vast majority of our customers appreciate this extra level of protection, as well as the efficiency of the overall processOur internal review determined that we are only going to accept payment in the form of BitcoinThe decision is finalSorry for the inconvenience Again my sincere apologies for all the trouble you went thruWe are working diligently to improve our Customer Support Operations; which includes decreased response and resolution timeYour patience with this matter is more than appreciated Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) That doesn't answer why I failed your "verification" even though both Facebook and SMS were verified as requested Final Business Response / [redacted] (4000, 9, 2015/08/05) */ Hello ***, My sincere apologies for all the trouble you went thru Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices We take the reliability of the Gyft service very seriously There are many reasons why a Gyft account may be disabled and why we cannot accept your payment Some of those reasons may include: Possible violations of the Gyft Terms Of Sale or Terms of Service for example creating multiple account There was an issue with your payment institution Our internal review determined that we are not going to accept your paymentThe decision is finalSorry for the inconvenience We appreciate your patience and understanding Thank You, [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Doesn't tell me why it's declinedOdd that this account doesn't work for a $gift card yet when I created another new account afterwards, bought a $card and went through just fineThere's something wrong hereWon't be recommending Gyft to anyone due to thisAbsolutely ridiculous

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ To Whom It May Concern:, My sincere apologies for all the trouble you went thru Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices I am sorry you feel we seemed unsympathetic about the Gyft account that was opened with your email Per our email to you, when you told us an account had been opened with your email address with you're your authorization we immediately flagged it as fraudYou also stated that no charges were made using the credit cards in your possession Our Fraud team is not staffed to talk to customersI understand your concern, as it is scary when something like this happensI assure you we've taken the proper precautions by flagging the account so that no other purchases can be madeOur service including our fraud team cannot determine if something is deemed identity theft Additionally, if we had information that was useful you will need to go through the authoritiesTypically if you provide the authorities the information we give you, they cannot use it a court case as it could have been tampered withI am not saying you would do anything with it but it needs to go through an unbiased channel Please file a police report to get this sorted outOn our end we do not save credit card information and we do not automatically charge credit cardsAlso as I stated in our email back and forth as well as hereYour account has been flagged so that the person who created the account cannot create another account or use your information Again my sincere apologies for all the trouble you went thru Thank You, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that your company policies do not allow you to release any more information to me about the likely identity thief, and you suggest that I file a police report with the limited information that I haveI will accept this solution if you provide me with contact information for the appropriate individual(s) at Gyft that I can pass [redacted] to the police to whom I report the theft, so that they won't have to go through what I did (nearly two weeks to receive a substantive response) in order to make contact and speak with someone who can help them investigate the issue I would also like confirmation that you've fixed your processes so that someone cannot proceed to open an account and make purchases if you do not receive verification of the e-mail address they offer, as this would have prevented the unauthorized use of my information and I'd like to be sure that the same thing does not happen to someone else Thank you very much for your efforts Final Consumer Response / [redacted] (3000, 16, 2015/10/13) */ I wanted to let you know that the company about which I complained to the Revdex.com has gone back on its promise to me after I indicated that I would accept their response on the basis of what they promised to doCan I reopen the existing complaint, or do I need to start a new one? I stated in my response "I will accept this solution if you provide me with contact information for the appropriate individual(s) at Gyft that I can pass [redacted] to the police to whom I report the theft, so that they won't have to go through what I did (nearly two weeks to receive a substantive response) in order to make contact and speak with someone who can help them investigate the issue." After I sent this response, Gyft assured me that if I provided them with a police report number they would take care of contacting the police directly and working with them to investigate the identity theft that's at the center of the problems I've had with GyftThis sounded reasonable, and I was comfortable allowing the case to be closed with an "assumed resolved" status So I reported the likely crime to the police and obtained a case numberFollowing the instructions of Gyft's representative, I forwarded that information to Gyft and asked them to use it to contact the police and follow up on the situationUnfortunately, now they've changed their mind - the response I received when I forwarded the police information and case number told me instead to have the police contact them through the same generic support@e-mail address or 1-number that I originally used myself when trying to contact Gyft and that went unanswered for over a week! I replied to let them know that this is not the understanding I had from my prior interactions with Gyft "support" and not what they promised they would do, asking for at least a better contact there to have the Chicago police contact, but they refuse to honor their earlier promise or provide a legitimate contact for the police to use at GyftI would never have accepted this as a resolution and I believe they've intentionally deceived me concerning what they're really prepared/willing to do in this situation What are my options at this point? I am very frustrated that I was lied to in this way - perhaps they assumed I would not actually go through with filing a police report and now don't know what to do, since nothing in my interactions with the company to this point makes me confident that they actually do have a fraud department that's capable of/prepared to respond to identity theft issues, etcBut I have reported it, my company is very interested in following up to investigate a possible data breach, and now Gyft is not really cooperating Final Business Response / [redacted] (4000, 18, 2015/10/15) */ Hello Jorge, Per my email I've asked for you to provide us with the police report informationI've copied it for you below If you provide us with the following information our Fraud team will contact them - detective on the case - case number - Police department Thank you! Our fraud team does not have a public phone number as we cannot of that number publicized Since you filed a police report please provide us with the information and our fraud team will contact them Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/08/05) */ Hello [redacted] , My sincere apologies for any inconvenience we may have caused Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices We take the reliability of the Gyft service very seriously Gyft's business model presents unique challenges since our service provides quick access to non-refundable gift card fundsWe put every effort into retaining up-to-date seamless account authentication solutions, which are respectful of our customer's privacy, and security needs When a Gyft account meets a certain number of internally identified proprietary criteria, we request the customer to add and validate a mobile phone number or email address, or to log in from a vetted social network account The vast majority of our customers appreciate this extra level of protection, as well as the efficiency of the overall processPlease feel free to try your purchase again Again my sincere apologies for all the trouble you went thruWe are working diligently to improve our Customer Support Operations; which includes decreased response and resolution timeYour patience with this matter is more than appreciated Thank You, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the businesses response as I was finally able to place my orderWhile I understand the security issue aspect Gyft customer service seemed to completely drop the issue and ignore me after my emails 7/and 7/I was receiving a response within hours before them but after those emails it took weeks and a Revdex.com complaint to receive a responseI'm hoping if I place an order again in the future that I will receive assistance if I need it

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ To Whom It May Concern: My sincere apologies for all the trouble you went thru Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices We take the reliability of the Gyft service very seriously When applying a promotion code to your account you have to enter it in and select the Apply/Validate buttonOnce you do this you should see the deduction come off the end priceIf it has not been removed then we suggest the user try applying again We did not delete your accountYour account has been suspended because there was an unauthorized chargeback filed in PayPalWe take unauthorized charges very seriously as it means the cardholder did not make the purchase We do see that you received $back from your PayPal claimI've attached a screenshot showing the charges were reversed If you would like your account reopened, you will need to credit us back the $Once you do this we can reopen your account and I can credit your account points for the promotion Again my sincere apologies for all the trouble you went thruWe are working diligently to improveYour patience with this matter is more than appreciated Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The compensation of $has nothing to do with resuspending my account or blocking my access to other gift cards that I bought $compensation was a result of - your system glitch that failed to recognize the discount code - repeated phone calls, emails to your company that were not processed effectively - request on paypal COMPLETELY ignored > Paypal ruled in my favor because I could not get any response on paypal or other means Due to your company's fault which was clear to PayPal and other consumers in this country, PayPal refunded me $ My other gift cards are on hold by your companyIf you continue to keep my other gift cards on hold, [redacted] , your apology was not an apologyThe Paypal refund is a reasonable adjustment to your company's complete negligence of all of my communication A continue to hold on my gyft.com account will result in additional PayPal/Credit Card complaint filing from meBecause you have no legitimate reason to block it

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Hello ***, It seems [redacted] has reach out to you and has been able to resolve this issue with youIf this is not the case please let me know what details you are still waiting for and I can check on the status for you Thank You, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) After many request on my end, Gyft is correct in confirming that [redacted] has returned my call to discuss this complaint The only item missing from Gyft in order for me to close the complaint is an e mailed copy of a credit memo in the amount of $I have yet to receive a copy of this credit [redacted] is indicating that my bank will provide this, however she is incorrectThe only thing my bank has provided to me at this time is a letter explaining they issued a provisional credit to my account until a confirmed credit is received from GyftUnfortunately, I am not willing to close this complaint or accept any resolution until I am emailed a copy of a credit memo that I can share with my financial institution I appreciate the attention that Revdex.com is giving this complaintI take it serious due to the fact that Gyft has taken money from my small business account and could do it again in the futureIt is my opinion that the more documentation that I retain on file, for future use, will prevent this type of transaction from reoccurringPer the last conversation that I had with Gyft last week, they are still unable to verify what caused the error in the 1st placeIf that is indeed the case, that means it could happen repetitiously Once again, thank you for your assistanceIf you could confirm my request to Gyft, I am sure they will provide the requested document Many Thanks, [redacted] XXX-XXX-XXXX Final Business Response / [redacted] (4000, 9, 2016/01/14) */ Hello, I see you've been working with [redacted] and [redacted] to resolve this issueThe funds have been credited back to you by your bankIt can take a few business days but since it has been over this time frame you should see the fundsIf you do not see the funds credit back to your account please reply back with a screenshot Thank you, [redacted] Final Consumer Response / [redacted] (4200, 11, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] I am still waiting on the screenshot from Gyft that represents the credit has been issued to my bank, Wells FargoAccording to the last info provided by Gyft, the credit is due on January 20thOnce the creidt has posted to Wells Fargo and the debit has posted to Gyft, I want them to send me a screenshot for my files representing the sameOnce I receive this screenshot, we can close the complaintI need the complaint to remain open until this is all finalized FYI, my credit from Wells Fargo is only provisional at this timeIt will not be finalized until Wells Fargo receives credit from Gyft, which has not happened at this time With Thanks [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Hello Jorge, My sincere apologies for all the trouble you went thru Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices We take the reliability of the Gyft service very seriously We are so sorry that your issue was not taken care of properlyI understand the struggle you had redeeming a Burger King gift card and you have been issued a full refund The agent has also been coached so that a mistake like this doesn't happen in the futureWe've credited $in Gyft points to your account for the inconvenienceI know this doesn't seem like a lot but please accept it as our apologies for the hassles Again my sincere apologies for all the trouble you went thruWe are working diligently to improveYour patience with this matter is more than appreciated Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Hello, My sincere apologies for all the trouble you went thru Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices We take the reliability of the Gyft service very seriously Gyft's business model presents unique challenges since our service provides quick access to non-refundable gift card funds I see that two purchased successfully processed for two Amazon gift cardsOnce you receive a gift card you must open the gift card then select the "Reveal Code" button prior to accessing the gift codeIn this case it looks like you completed these stepsUnfortunately once a gift card has been revealed we are unable to issue a refund This is clearly stated in our terms of salePlease feel free to review at https://gyft.com/terms-of-sale/ If you have not redeemed the code, I can see if we can make a one-time exceptionPlease confirm in a reply that you have not redeemed the code If you have any other questions, please feel free to reach back out! Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I became aware that the revealing of the code afterwards when I did research but I only used one of the codes to my Amazon accountI did not redeem the other oneI'm aware the transaction was successful, but I also discovered that my PayPal was charged almost THREE times! The third was cancelledIf I wanted $or $I would have done it in one shotOnce again, I redeemed the code to my account for one of the codes onlyI just want my $back Final Business Response / [redacted] (4000, 9, 2015/12/02) */ Hello, I've reviewed your account, both for Gyft and PayPalYou were only charged two timesOne for each transaction that was completed on Gyft As stated in our Terms of Sale, which were agreed upon by you at the time of sign up, all sales are finalYou can review these terms at https://gyft.com/terms-of-sale/ I especially cannot refund a gift card once the code has been revealedYou've selected the Reveal Code button on each order which allowed you to access the codeSince we cannot void amazon codes and since you've seen the code, we cannot refund it I've attached evidence that you were only charged two times for each transaction Thank You, [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't need evidence that I was only charged twiceI am awareI was stating that my email showed me an attempted transaction that was canceled which would have meant I would have been charged times - my point being that there clearly was some kind of glitch of some sort with the processing of my PayPalI'm also aware of these terms and whatnot but once again I was not sure of what code was needed for the email I wanted to send notifying your staff of me being charged twiceYour terms of sale exist but perhaps you guys should make it clear on the page with the gift cards because I did not expect something like that and it's utterly ridiculousI'm infuriated still because I lost $and you can say all of these things but at the end of the day there's MANY customers who have experienced this so it's not just me, it's something within this website and I want my money back

Initial Business Response / [redacted] (1000, 6, 2015/12/17) */ To [redacted] , My sincere apologies for all the trouble you went thru Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices We take the reliability of the Gyft service very seriously I've reviewed the account under [redacted] @hushmail.com and do not see that any purchases were madeIf you were charged can you please provide me with an order number and I'd be happy to take a look Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is ridiculousAll such questions, were long ago answered by me, plus much has been left out, from the company's responseThe first sentence, was cut and pasted, as it is precisely what they said on other customers complaints the Gyft website is absolutely vagueAnd provided no information, when I made the order They did not answer the phone, when I called four times, on a day and hours, that their voice message said they were open I left polite messages, and no one has called me back They can easily check the transactions to see that my card, was charged the full price, plus the $1, to validate a credit card No reason as to why they charged my card, and did not provide the Amazon gift card We urgently needed it, that day, to order baby food, from Amazon grocery delivery, which delivers in one hour They could not be trusted, to attempt to order it again, nor did they have any desire, to, at the very least, provide an immediate gift card, as courtesy

Initial Business Response /* (1000, 5, 2015/07/20) */
Hello ***,
My sincere apologies for any inconvenience we may have caused
Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the
leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices
We take the reliability of the Gyft service very seriously
In regards to this ticket number XXXXX for a $pending authorization, the charge was voidedI have attached the receipt showing the void
Again my sincere apologies for all the trouble you went thruWe are working diligently to improve our Customer Support Operations; which includes decreased response and resolution timeYour patience with this matter is more than appreciated
Sincerely,
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/07/20) */

Initial Business Response /* (1000, 5, 2015/11/24) */
Hello ***,
My sincere apologies for all the trouble you went thru
Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the
leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices
We take the reliability of the Gyft service very seriously
Gyft's business model presents unique challenges since our service provides quick access to non-refundable gift card fundsWe put every effort into retaining up-to-date seamless account authentication solutions, which are respectful of our customer's privacy, and security needsWhen a Gyft account meets a certain number of internally identified proprietary criteria we do close the accountIt looks like you were not using a payment method in your own name
There was a refund processed for your order on our end, however it looks like PayPal is holding the fundsI've attached a screenshot to show that the PayPal is holding the funds
To get more information you will need to reach out to PayPal
If you have any other questions, please feel free to reach back out!
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/12/17) */
Hello,
My sincere apologies for all the trouble you went thru
Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the leading
digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices
We take the reliability of the Gyft service very seriously
Your order was declined by our systemThe order was voided and the funds should have posted back to your PayPal account
I've attached a screenshot showing that order number XXXXXXX has been refunded
If you have any other questions, please feel free to reach back out!
Sincerely,
***

Initial Business Response /* (1000, 5, 2015/11/24) */
Hello,
My sincere apologies for all the trouble you went thru
Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the leading
digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices
We take the reliability of the Gyft service very seriously
Gyft's business model presents unique challenges since our service provides quick access to non-refundable gift card fundsWe put every effort into retaining up-to-date seamless account authentication solutions, which are respectful of our customer's privacy, and security needsWhen a Gyft account meets a certain number of internally identified proprietary criteria we do close the account
Your account is currently open so that you can access any gift cards that you've purchasedAny orders that you made where the gift card number had not been revealed have been refunded
If you have any other questions, please feel free to reach back out!
Sincerely,
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They will not release the hold on my credit card for the iTunes card nor will they give me the codeI'm tired of going round and round with these peopleNow they want a copy of my drivers license to release the holdAt this point all I want is for them to release the hold on my credit card and then I will never do business with this company ever againThey are not getting ALL of my personal information! It's bad enough they have my credit card number:
Final Business Response /* (4000, 9, 2015/12/02) */
Hello ***,
Order number XXXXXXX has been refunded back to your credit cardPlease allow a few business days for the funds to post
You have access to all your other gift cards
Again my sincere apologies for all the trouble you went thruWe are working diligently to improveYour patience with this matter is more than appreciated
Sincerely,
***

Complaint: ***I am rejecting this response because: When I re-tried my transaction with the promotional code *** sent to me in email, I received the message
Sorry, this code is no longer valid because either the promotion period is over or we have run out of supply
I'd like the opportunity to qualify for the original offer--not just to purchase at full price
Sincerely,*** ***

Hello,
My apologies for the trouble and any inconvenience this has causedGyft's business model presents unique challenges since our service provides quick access to non-refundable gift card fundsWe put every effort into retaining current seamless account authentication solutions which are
respectful of our customer’s privacy and security needsWhen a Gyft account meets a certain number of internally identified proprietary criteria, we decline the purchaseThere are many reasons why a purchase is declined; unfortunately, we do not see these reasons for the privacy of our customersSome reasons could be if you are not using a credit card in your name if you haven’t entered the billing address exactly how it is listed on the statement or you are travelingThe vast majority of our customers appreciate this extra level of protection, as well as the efficiency of the overall process. We are also looking to offer additional choices for Gyft account verification in the future as we grow
You are welcomed to try your transaction again.
Thank you,
***

Initial Business Response /* (1000, 5, 2015/11/13) */
Hello ***,
My sincere apologies for all the trouble you went thru
Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the
leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices
We take the reliability of the Gyft service very seriously
Gyft's business model presents unique challenges since our service provides quick access to non-refundable gift card fundsWe put every effort into retaining up-to-date seamless account authentication solutions which are respectful of our customers privacy and security needs
Unfortunately we are unable to accept your payment moving forwardWe've refunded order number XXXXXXIf there are any other gift cards you've purchased and have not redeemed please let us know
Again my sincere apologies for all the trouble you went thruWe are working diligently to improveYour patience with this matter is more than appreciated
Sincerely,
***

Hello Mr***
My sincere apologies for all the trouble you went thru
Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is the leading digital platform that enables consumers to buy,
send, manage and redeem gift cards using mobile devices
We take the reliability of the Gyft service very seriously
Orders are typically pretty instant, but there are occasions where it can take up to a few hours to processIn most cases, they are shorter than that! We are sorry that you did not receive your gift card within the quoted timeUnfortunately, we could not locate an account for youWe are happy to look further into this if you can please provide us with the email address and order number associated with the Gyft account
Thank you,
***
Sincerely,
*** ***Tell us why here

Initial Business Response /* (1000, 5, 2015/08/26) */
Hello ***,
My sincere apologies for any inconvenience we may have caused
Gyft is the #trusted mobile gift card app companyWe are focused on innovating the mobile gifting space to change the way you think about gift cardsGyft is
the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices
We take the reliability of the Gyft service very seriously
Gyft's business model presents unique challenges since our service provides quick access to non-refundable gift card fundsWe put every effort into retaining up-to-date seamless account authentication solutions, which are respectful of our customer's privacy, and security needs
We try our best to make sure we have enough stock to fulfill every promotionPer the terms of the promotion, we stated "The promotion is valid while supplies last" and additionally "This offer is subject to change, alteration or termination by Gyft in its discretion at any time."
Although this was stated in our terms we replenished our stock quickly and I am sorry if you ended up missing out on the promotion
Since you were unable to redeem the eBay Flash Sale on August Please use the following codesThese are good for $off a $eBay gift card
- ***
Hope this helps! If you have any other questions please feel free to reach back out!
Thanks,
***

Hello,
You are more than welcome to try your purchase aginYou need to make sure you are not accessing our site while using any ad blocking software and that you do not access our site using a VPNPlease feel free to use the promo code *** (= zero) to earn the promotional deal.
Thank you,
***

Initial Business Response /* (1000, 5, 2015/07/01) */
My sincere apologies for all the trouble you went thru.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the leading digital...

platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.
My sincere apologies for all the trouble you went thru and that we couldn't resolve your issue in a timely manner.
When customers have trouble redeeming a gift card we ask that the customer reach out to support. I've checked your account and do not see that you've done this.
I have taken a look at the Burger King gift cards and see that they have been redeemed them from your Gyft account.
Unfortunately we cannot issue a refund, as all sales are final. Please feel free to read our terms of sale at https://www.gyft.com/terms-of-sale/
Because you had a bad experience, if you know which gift cards have full balances on them I'd be happy to request a refund.
Again my sincere apologies for all the trouble you went thru. We are working diligently to improve. Your patience with this matter is more than appreciated.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attached documentation proving that her statement was incorrect. GYFT attempts to state that I didn't contact them but I have proof (and have submitted to Revdex.com) repeated attempts over the course of a MONTH that I tried to contact them with no response. This doesn't include repeated phone calls.
They don't care about their customers at all.
Final Business Response /* (4000, 11, 2015/07/10) */
Hello,
We've checked the balances on the Burger King gift cards and they've been depleted. Unfortunately per our terms or service all sales are final, we especially cannot refund when a gift card has been redeemed.
Per my last response because you had a bad experience, if you know which gift cards have full balances on them I'd be happy to request a refund.

Again my sincere apologies for all the trouble you went thru. We are working diligently to improve. Your patience with this matter is more than appreciated.
Final Consumer Response /* (4200, 13, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I need proof of deletion and all transactions for the burger king gift cards as both the APP & the WEBSITE say there are partial balances on each card (0.50, 0.05, 0.10). Additionally, I have a barnes and noble gift card and a chevy's gift card that have balances that I want cashed out.
Per your terms of service, you also are not supposed to take TWO MONTHS to return a customer's inquiry. Had this matter been resolved in a timely matter, I would have a different perspective. Given all the information I have included in addition to the rudeness and lack of response (which ultimately forced me to use Revdex.com to have to get a response), my position has not changed. I am once again, requesting a full cashout for the remaining gift card balances in addition to transactional history for each burger king gift card.

Initial Business Response /* (1000, 5, 2015/07/20) */
Hello [redacted],
My sincere apologies for any inconvenience we may have caused.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is...

the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.
Gyft's business model presents unique challenges since our service provides quick access to non-refundable gift card funds. We put every effort into retaining up-to-date seamless account authentication solutions, which are respectful of our customer's privacy, and security needs.
When a Gyft account meets a certain number of internally identified proprietary criteria, we request the customer to add and validate a mobile phone number or email address, or to log in from a vetted social network account.
The vast majority of our customers appreciate this extra level of protection, as well as the efficiency of the overall process. Our internal review determined that we are only going to accept payment in the form of Bitcoin. The decision is final. Sorry for the inconvenience.
Again my sincere apologies for all the trouble you went thru. We are working diligently to improve our Customer Support Operations; which includes decreased response and resolution time. Your patience with this matter is more than appreciated.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That doesn't answer why I failed your "verification" even though both Facebook and SMS were verified as requested.
Final Business Response /* (4000, 9, 2015/08/05) */
Hello [redacted],
My sincere apologies for all the trouble you went thru.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.

There are many reasons why a Gyft account may be disabled and why we cannot accept your payment.
Some of those reasons may include:
Possible violations of the Gyft Terms Of Sale or Terms of Service for example creating multiple account
There was an issue with your payment institution
Our internal review determined that we are not going to accept your payment. The decision is final. Sorry for the inconvenience.
We appreciate your patience and understanding.
Thank You,
[redacted]
Final Consumer Response /* (4200, 11, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Doesn't tell me why it's declined. Odd that this account doesn't work for a $2000 gift card yet when I created another new account afterwards, bought a $15 card and went through just fine. There's something wrong here. Won't be recommending Gyft to anyone due to this. Absolutely ridiculous.