Gyft.com

Initial Business Response /* (1000, 6, 2015/07/20) */
Hello [redacted],
My sincere apologies for any inconvenience we may have caused.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is...

the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.
In regards to this case order number XXXXXXX for a $250 American Airlines gift card was cancelled/refunded.
Depending on your bank refunds, can take up to 10 business days.
After further research, I see that we have issued the refund and the void is showing on our end. If you have not received the refund yet, please reach out to your bank directly. I have attached the receipt showing the void.
Again my sincere apologies for all the trouble you went thru. We are working diligently to improve our Customer Support Operations; which includes decreased response and resolution time. Your patience with this matter is more than appreciated.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/12/17) */
To [redacted],
My sincere apologies for all the trouble you went thru.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the leading...

digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.
I've reviewed the account under [redacted]@hushmail.com and do not see that any purchases were made. If you were charged can you please provide me with an order number and I'd be happy to take a look.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculous. All such questions, were long ago answered by me, plus much has been left out, from the company's response. The first sentence, was cut and pasted, as it is precisely what they said on other customers complaints.
1 the Gyft website is absolutely vague. And provided no information, when I made the order.
2. They did not answer the phone, when I called four times, on a day and hours, that their voice message said they were open.
I left polite messages, and no one has called me back.
3. They can easily check the transactions to see that my card, was charged the full price, plus the $1, to validate a credit card.
No reason as to why they charged my card, and did not provide the Amazon gift card.
We urgently needed it, that day, to order baby food, from Amazon grocery delivery, which delivers in one hour.
They could not be trusted, to attempt to order it again, nor did they have any desire, to, at the very least, provide an immediate gift card, as courtesy.

Initial Business Response /* (1000, 5, 2015/09/14) */
To Whom It May Concern:
My sincere apologies for all the trouble you went thru.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft...

is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.
When applying a promotion code to your account you have to enter it in and select the Apply/Validate button. Once you do this you should see the deduction come off the end price. If it has not been removed then we suggest the user try applying again.
We did not delete your account. Your account has been suspended because there was an unauthorized chargeback filed in PayPal. We take unauthorized charges very seriously as it means the cardholder did not make the purchase.
We do see that you received $25.00 back from your PayPal claim. I've attached a screenshot showing the charges were reversed.
If you would like your account reopened, you will need to credit us back the $25.00. Once you do this we can reopen your account and I can credit your account points for the promotion.
Again my sincere apologies for all the trouble you went thru. We are working diligently to improve. Your patience with this matter is more than appreciated.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The compensation of $25 has nothing to do with resuspending my account or blocking my access to other gift cards that I bought.
$25 compensation was a result of
- your system glitch that failed to recognize the discount code
- repeated phone calls, emails to your company that were not processed effectively
- request on paypal COMPLETELY ignored
> Paypal ruled in my favor because I could not get any response on paypal or other means
Due to your company's fault which was clear to PayPal and other consumers in this country, PayPal refunded me $25.
My other gift cards are on hold by your company. If you continue to keep my other gift cards on hold, [redacted], your apology was not an apology. The Paypal refund is a reasonable adjustment to your company's complete negligence of all of my communication.
A continue to hold on my gyft.com account will result in additional PayPal/Credit Card complaint filing from me. Because you have no legitimate reason to block it.

Initial Business Response /* (1000, 5, 2015/11/24) */
Hello,
My sincere apologies for all the trouble you went thru.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the leading...

digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.
Gyft's business model presents unique challenges since our service provides quick access to non-refundable gift card funds.
I see that two purchased successfully processed for two Amazon gift cards. Once you receive a gift card you must open the gift card then select the "Reveal Code" button prior to accessing the gift code. In this case it looks like you completed these steps. Unfortunately once a gift card has been revealed we are unable to issue a refund.
This is clearly stated in our terms of sale. Please feel free to review at https://gyft.com/terms-of-sale/.
If you have not redeemed the code, I can see if we can make a one-time exception. Please confirm in a reply that you have not redeemed the code.
If you have any other questions, please feel free to reach back out!
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I became aware that the revealing of the code afterwards when I did research but I only used one of the codes to my Amazon account. I did not redeem the other one. I'm aware the transaction was successful, but I also discovered that my PayPal was charged almost THREE times! The third was cancelled. If I wanted $30 or $45 I would have done it in one shot. Once again, I redeemed the code to my account for one of the codes only. I just want my $15 back.
Final Business Response /* (4000, 9, 2015/12/02) */
Hello,
I've reviewed your account, both for Gyft and PayPal. You were only charged two times. One for each transaction that was completed on Gyft.
As stated in our Terms of Sale, which were agreed upon by you at the time of sign up, all sales are final. You can review these terms at https://gyft.com/terms-of-sale/.
I especially cannot refund a gift card once the code has been revealed. You've selected the Reveal Code button on each order which allowed you to access the code. Since we cannot void amazon codes and since you've seen the code, we cannot refund it.
I've attached evidence that you were only charged two times for each transaction.
Thank You,
[redacted]
Final Consumer Response /* (4200, 11, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't need evidence that I was only charged twice. I am aware. I was stating that my email showed me an attempted transaction that was canceled which would have meant I would have been charged 3 times - my point being that there clearly was some kind of glitch of some sort with the processing of my PayPal. I'm also aware of these terms and whatnot but once again I was not sure of what code was needed for the email I wanted to send notifying your staff of me being charged twice. Your terms of sale exist but perhaps you guys should make it clear on the page with the gift cards because I did not expect something like that and it's utterly ridiculous. I'm infuriated still because I lost $15 and you can say all of these things but at the end of the day there's MANY customers who have experienced this so it's not just me, it's something within this website and I want my money back.

Initial Business Response /* (1000, 5, 2015/09/14) */
To Whom It May Concern:,
My sincere apologies for all the trouble you went thru.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft...

is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
I am sorry you feel we seemed unsympathetic about the Gyft account that was opened with your email.
Per our email to you, when you told us an account had been opened with your email address with you're your authorization we immediately flagged it as fraud. You also stated that no charges were made using the credit cards in your possession.
Our Fraud team is not staffed to talk to customers. I understand your concern, as it is scary when something like this happens. I assure you we've taken the proper precautions by flagging the account so that no other purchases can be made. Our service including our fraud team cannot determine if something is deemed identity theft.
Additionally, if we had information that was useful you will need to go through the authorities. Typically if you provide the authorities the information we give you, they cannot use it a court case as it could have been tampered with. I am not saying you would do anything with it but it needs to go through an unbiased channel.
Please file a police report to get this sorted out. On our end we do not save credit card information and we do not automatically charge credit cards. Also as I stated in our email back and forth as well as here. Your account has been flagged so that the person who created the account cannot create another account or use your information.
Again my sincere apologies for all the trouble you went thru.
Thank You,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that your company policies do not allow you to release any more information to me about the likely identity thief, and you suggest that I file a police report with the limited information that I have. I will accept this solution if you provide me with contact information for the appropriate individual(s) at Gyft that I can pass [redacted] to the police to whom I report the theft, so that they won't have to go through what I did (nearly two weeks to receive a substantive response) in order to make contact and speak with someone who can help them investigate the issue.
I would also like confirmation that you've fixed your processes so that someone cannot proceed to open an account and make purchases if you do not receive verification of the e-mail address they offer, as this would have prevented the unauthorized use of my information and I'd like to be sure that the same thing does not happen to someone else.
Thank you very much for your efforts.
Final Consumer Response /* (3000, 16, 2015/10/13) */
I wanted to let you know that the company about which I complained to the Revdex.com has gone back on its promise to me after I indicated that I would accept their response on the basis of what they promised to do. Can I reopen the existing complaint, or do I need to start a new one?
I stated in my response "I will accept this solution if you provide me with contact information for the appropriate individual(s) at Gyft that I can pass [redacted] to the police to whom I report the theft, so that they won't have to go through what I did (nearly two weeks to receive a substantive response) in order to make contact and speak with someone who can help them investigate the issue." After I sent this response, Gyft assured me that if I provided them with a police report number they would take care of contacting the police directly and working with them to investigate the identity theft that's at the center of the problems I've had with Gyft. This sounded reasonable, and I was comfortable allowing the case to be closed with an "assumed resolved" status.
So I reported the likely crime to the police and obtained a case number. Following the instructions of Gyft's representative, I forwarded that information to Gyft and asked them to use it to contact the police and follow up on the situation. Unfortunately, now they've changed their mind - the response I received when I forwarded the police information and case number told me instead to have the police contact them through the same generic support@... e-mail address or 1-855 number that I originally used myself when trying to contact Gyft and that went unanswered for over a week! I replied to let them know that this is not the understanding I had from my prior interactions with Gyft "support" and not what they promised they would do, asking for at least a better contact there to have the Chicago police contact, but they refuse to honor their earlier promise or provide a legitimate contact for the police to use at Gyft. I would never have accepted this as a resolution and I believe they've intentionally deceived me concerning what they're really prepared/willing to do in this situation.
What are my options at this point? I am very frustrated that I was lied to in this way - perhaps they assumed I would not actually go through with filing a police report and now don't know what to do, since nothing in my interactions with the company to this point makes me confident that they actually do have a fraud department that's capable of/prepared to respond to identity theft issues, etc. But I have reported it, my company is very interested in following up to investigate a possible data breach, and now Gyft is not really cooperating.
Final Business Response /* (4000, 18, 2015/10/15) */
Hello Jorge,
Per my email I've asked for you to provide us with the police report information. I've copied it for you below.
If you provide us with the following information our Fraud team will contact them.
- detective on the case
- case number
- Police department
Thank you!
Our fraud team does not have a public phone number as we cannot of that number publicized.
Since you filed a police report please provide us with the information and our fraud team will contact them.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/11) */
Hello [redacted],
It seems [redacted] has reach out to you and has been able to resolve this issue with you. If this is not the case please let me know what details you are still waiting for and I can check on the status for you.
Thank...

You,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After many request on my end, Gyft is correct in confirming that [redacted] has returned my call to discuss this complaint.
The only item missing from Gyft in order for me to close the complaint is an e mailed copy of a credit memo in the amount of $110.16. I have yet to receive a copy of this credit. [redacted] is indicating that my bank will provide this, however she is incorrect. The only thing my bank has provided to me at this time is a letter explaining they issued a provisional credit to my account until a confirmed credit is received from Gyft. Unfortunately, I am not willing to close this complaint or accept any resolution until I am emailed a copy of a credit memo that I can share with my financial institution.
I appreciate the attention that Revdex.com is giving this complaint. I take it serious due to the fact that Gyft has taken money from my small business account and could do it again in the future. It is my opinion that the more documentation that I retain on file, for future use, will prevent this type of transaction from reoccurring. Per the last conversation that I had with Gyft last week, they are still unable to verify what caused the error in the 1st place. If that is indeed the case, that means it could happen repetitiously.
Once again, thank you for your assistance. If you could confirm my request to Gyft, I am sure they will provide the requested document.
Many Thanks,
[redacted]
XXX-XXX-XXXX
Final Business Response /* (4000, 9, 2016/01/14) */
Hello,
I see you've been working with [redacted] and [redacted] to resolve this issue. The funds have been credited back to you by your bank. It can take a few business days but since it has been over this time frame you should see the funds. If you do not see the funds credit back to your account please reply back with a screenshot.
Thank you,
[redacted]
Final Consumer Response /* (4200, 11, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
I am still waiting on the screenshot from Gyft that represents the credit has been issued to my bank, Wells Fargo. According to the last info provided by Gyft, the credit is due on January 20th. Once the creidt has posted to Wells Fargo and the debit has posted to Gyft, I want them to send me a screenshot for my files representing the same. Once I receive this screenshot, we can close the complaint. I need the complaint to remain open until this is all finalized.
FYI, my credit from Wells Fargo is only provisional at this time. It will not be finalized until Wells Fargo receives credit from Gyft, which has not happened at this time.
With Thanks
[redacted]

Initial Business Response /* (1000, 7, 2015/11/13) */
Hello [redacted],
My sincere apologies for all the trouble you went thru.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the...

leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.
I've reviewed your account and see that your PayPal order was declined. I've attached an screenshot showing the void.
I do not see that you've reached out to support. In the future please reach out to [redacted]@gyft.com for any questions or concerns you have.
Again my sincere apologies for all the trouble you went thru. We are working diligently to improve. Your patience with this matter is more than appreciated.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/08/05) */
Hello [redacted],
My sincere apologies for any inconvenience we may have caused.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is...

the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.
Gyft's business model presents unique challenges since our service provides quick access to non-refundable gift card funds. We put every effort into retaining up-to-date seamless account authentication solutions, which are respectful of our customer's privacy, and security needs.
When a Gyft account meets a certain number of internally identified proprietary criteria, we request the customer to add and validate a mobile phone number or email address, or to log in from a vetted social network account.
The vast majority of our customers appreciate this extra level of protection, as well as the efficiency of the overall process. Please feel free to try your purchase again.
Again my sincere apologies for all the trouble you went thru. We are working diligently to improve our Customer Support Operations; which includes decreased response and resolution time. Your patience with this matter is more than appreciated.
Thank You,
[redacted]
Initial Consumer Rebuttal /* (2000, 10, 2015/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the businesses response as I was finally able to place my order. While I understand the security issue aspect Gyft customer service seemed to completely drop the issue and ignore me after my emails 7/8 and 7/10. I was receiving a response within 24 hours before them but after those emails it took 3 weeks and a Revdex.com complaint to receive a response. I'm hoping if I place an order again in the future that I will receive assistance if I need it.

Initial Business Response /* (1000, 5, 2015/07/01) */
Hello [redacted],
My sincere apologies for all the trouble you went thru.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the...

leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.
Gyft's business model presents unique challenges since our service provides quick access to non-refundable gift card funds. We put every effort into retaining up-to-date seamless account authentication solutions that are respectful of our customer's privacy and security needs.
When a Gyft account meets a certain number of internally identified proprietary criteria, we require documented due diligence by asking these Gyft customers to upload a form of identification through our vetted partner[redacted]. When the customer's ID is uploaded and verified by [redacted] the Gyft account is automatically re-opened (Subject to further review as needed in the future). At times, we also request the customer to add and validate a mobile phone number or email address, or to log in from a vetted social network account.
The vast majority of our customers appreciate this extra level of protection, as well as the efficiency of the overall process. We use this established process to protect our customers from ID fraud, account, gift card or payment method misuse, to keep our platform secure and trusted, and to document transactions in cases of disputes. We are also looking to offer additional choices for Gyft account verification in the future as we grow.
I do see that you have attempted to provide your ID two times. The first time it looks like you just accessed the form but did not upload anything. The second time the error message says ""MISSING_PART_DOCUMENT". What this means is that some part of your ID was cut off or unreadable. What the system is doing it is validating that your ID is real/valid. I will send you a new link in a reply to the email you sent last night at 9:30PM PT.
Again my sincere apologies for all the trouble you went thru. We are working diligently to improve. Your patience with this matter is more than appreciated.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the particular position of security Gyft takes to ensure their customers are protected from fraud as well as your business.
I take issue with the fact that I was forced to comply with this when I made it very clear I was not comfortable releasing such personal information. In my particular situation, the money for the purchase I made was refunded immediately so the issue of fraud was removed. I simply wanted to access the cards I received from a 3rd party. I had to upload those cards from a separate link so their should have been no issue with me accessing those cards without having to provide Gyft with such sensitive information.
It is my opinion that verification process is about more that simple ID verification.
I did submit to the verification, in protest because I refuse for Gyft to keep something that belongs to me and was meant to benefit myself and my family and not Gyft. I take issue with the fact that not only would I not have gained access to them but they also would not have been returned to the 3rd party. Keeping what belongs to someone else is tantamount to stealing. That was the position Gyft left me in, comply or lose out all together.
At this point it's irrelevant. The only thing I want from Gyft is an assurance that all of my vital information has been removed from your verification system, in writing. When I have finished using the cards I will remove Gyft from all of my devices and no longer to business with this company. I thank you for your response.
Final Business Response /* (4000, 9, 2015/07/10) */
Hello [redacted],
I believe we resolved this through ticket number XXXXX. If not please let me know! I'd be happy to provide further assistance.
Thank You,
[redacted]
Final Consumer Response /* (4200, 11, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Gyft resolved nothing. I was still forced to give them a full image of my drivers license and self photograph in order to access the cards given to me by a 3rd party. That in its self was my ISSUE. I gave Gyft what they wanted in complete protest. The choices given to me by Gyft were, given in or give up what belonged to me. I refused for them to profit off of me so I gave in. All I received from Gyft was a small assurance that their systems as well as the company they use are secure. Target, Home Depot and many other multinational companies have said the same thing until their systems get hacked and peoples vital information is stolen. Now not one but two companies have ALL of my vital information. The Revdex.com may indeed close the case as there is nothing further that can be done. However, I would like this statement available for people to see so that they may know ahead of time what will be asked of them or anyone they choose to give Gyft cards to through this company. I have deleted any and all apps and accounts from Gyft and will NEVER do business with them again.

Initial Business Response /* (1000, 5, 2015/08/05) */
My sincere apologies for all the trouble you went thru.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the leading digital...

platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.
As stated in our email correspondence we've recently changed our terms of our partnerships with loyalty or cashback websites like TopCashBack. If you earn cash back or any other reward on a separate website for making a purchase on Gyft, you will not receive Gyft Points for that purchase. The new terms have been updated on these websites. If you'd like to earn Gyft Points, please come directly to Gyft and make your purchases.
We understand that you may prefer shopping and earning rewards through loyalty or cashback websites. But we are actually sponsoring the rewards for the loyalty and cashback sites, so we no longer will give Gyft Points as well.
We are, however, in the process of developing a new purchasing program that you may be interested in. Please visit our new bulk buying program at http://www.gyft.com/bulk/.
Also as as a one time exception I will manually add points for the three orders you reported in ticket number XXXXX.
If you have any other questions or concerns please let us know.
Thank You,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Gyft still only deposited a low amount of Gyft points for about 3 purchases. I made many more purchases and was not reimbursed for the Gyft points that weren't deposited in my account. I wasn't just asking for reimbursement for 3 transactions, which is what the company assumed and granted me. I am still missing the total number of points I earned from most of my purchases.
Final Business Response /* (4000, 9, 2015/08/26) */
Hello [redacted],
My sincere apologies for any inconvenience we may have caused.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.
Gyft's business model presents unique challenges since our service provides quick access to non-refundable gift card funds. We put every effort into retaining up-to-date seamless account authentication solutions, which are respectful of our customer's privacy, and security needs.
As stated in your email to us you did not receive points for the following orders:
XXXXXXX $500.00 eBay
XXXXXXX $25.00 eBay
XXXXXXX $50.00 eBay
The reason you did not receive points is due to the terms of our partnerships with loyalty or cashback websites. If you earn cash back or any other reward on a separate website for making a purchase on Gyft, you will not receive Gyft Points for that purchase.
You've came to gyft through TopCaseBack. The terms have been updated on their website as of March 2015.
We understand that you may prefer shopping and earning rewards through loyalty or cashback websites. But we are actually sponsoring the rewards for the loyalty and cashback sites, so we no longer will give Gyft Points as well. Additionally, as stated in our terms, found at https://www.gyft.com/terms-of-service/ Under section 5. Gyft Points it says:
7. Termination. We reserve the right to suspend or terminate your participation in the Gyft Points program, and your access to the Points in your account, if you violate these Terms. We may also suspend, cancel or otherwise limit your access to Points if we suspect fraudulent, abusive or unlawful activity associated with your account. If we determine you fraudulently obtained Points or used fraudulently-obtained Points, we may revoke those Points and suspend or terminate your account.
8. Changes to the Gyft Points Program. We may change, suspend or terminate the Gyft Points program, or any part of it, at any time and in our sole discretion. If we decide to terminate the Gyft Points program, we will provide you with advance notice using the means of providing notice described above. Upon termination of the program, Points earned but not used by you will automatically expire.
If the three orders listed above are the orders you are not referring to and you did not come through TopCaseBack please provide me with those orders number and before coming to gyft in the future please be sure to clear your cache and cookies.
Thank You,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/13) */
Hello Jorge,
My sincere apologies for all the trouble you went thru.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the...

leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.
We are so sorry that your issue was not taken care of properly. I understand the struggle you had redeeming a Burger King gift card and you have been issued a full refund.
The agent has also been coached so that a mistake like this doesn't happen in the future. We've credited $10.00 in Gyft points to your account for the inconvenience. I know this doesn't seem like a lot but please accept it as our apologies for the hassles.
Again my sincere apologies for all the trouble you went thru. We are working diligently to improve. Your patience with this matter is more than appreciated.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/24) */
Hello [redacted],
My sincere apologies for all the trouble you went thru.
Gyft is the #1 trusted mobile gift card app company. We are focused on innovating the mobile gifting space to change the way you think about gift cards. Gyft is the...

leading digital platform that enables consumers to buy, send, manage and redeem gift cards using mobile devices.
We take the reliability of the Gyft service very seriously.
Gyft's business model presents unique challenges since our service provides quick access to non-refundable gift card funds. We put every effort into retaining up-to-date seamless account authentication solutions, which are respectful of our customer's privacy, and security needs. When a Gyft account meets a certain number of internally identified proprietary criteria we do close the account. It looks like the owner of the account was not using a payment method in your own name.
All gift card orders were cancelled/refunded.
XXXXXXX
XXXXXXX
XXXXXXX
If you have any other questions, please feel free to reach back out!
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)