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H & H Custom Rifles

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Reviews H & H Custom Rifles

H & H Custom Rifles Reviews (26)

On 09/30/the consumer was told to come back to the dealership to return the carHe was not charged a restocking fee, and we awarded him back the refund of $This complaint is resolved

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [redacted] is the complete liar in this whole situation My salesman [redacted] already told me my unit was dropped on their lot the Friday before Memorial weekend and [redacted] didn't know it was there until Saturday and then he got busy and didn't call us to tell us it was in and he'd order the parts per our printed-written and signed sales agreementI called the Tuesday after the weekend to ask if they heard when the RV was coming since I hadn't heard anything from them and that's when [redacted] told me it came in over the busy weekend When I hung up I realized he said it had come the last few days during the weekend so I wondered why the parts weren't already ordered since it had been there a few days Sadly I thought my salesman wasn't being completely forthcoming and that's how I spoke with the lying manager [redacted] who insisted it had come in that morning at 2:or about that time in the early morning We went to inspect the unit on Saturday since we were going to be in the [redacted] area visiting friends and we live in [redacted] MI which is indeed hours west of the dealership if [redacted] could be bothered to look at our address listed on our paperwork or to look at a map [redacted] then apologized and asked what he did wrong and that's when the timeline unfolded of what day the unit was delivered to their site and [redacted] 's date was probably the date she entered it into their system as received, so deception on her end all the way [redacted] said he was told we didn't want him to speak to us anymore which was never said by my husband nor myself We told [redacted] that wasn't true and said lets just move on and set up delivery of the unit once the hitch was changed and the sound bar was received per our written agreement [redacted] set up delivery for June 8th, We spent most of June 8th at the dealership doing the final financial paperwork and going through functions of the RV with a service representative They had done a water flush of the lines which also happened to get the right front leveler leg wet which ends up being the leveler where the hydraulic fluid was leaking from the very next day-not hours later which may be coincidental but now seems questionableWe never told them where we were taking the unit home, or hours west, so her allegations of how things unraveled only occurred in her delusional mind We took the unit to a friend's property in [redacted] to get it set up for a Father's Day weekend campout in Muskegon MI for Michigan Adventure with our grandkids We drove home-hours west late the evening of the 8th then returned to our friend's later in the day on the 9th to place more of our belongings in the RV and while unloading that's when we saw the hydraulic fluid leaking and discovered a pool of fluid in the front storage area of the RVNational RV was closed at that time so instead of going home like we'd planned, we stayed the night at our friend's home so we could take the RV back the next day thinking we would be able to leave it on their lot so service could look at it when they got a chance in case all the hydraulic fluid drained outNo one ever expected to be moved to the front of the line nor was that ever stated We left a message for our salesman around 9-9:am on the 10th since they opened at 9am and we were trying to get home so I could sleep for work that same night [redacted] called us back when we were almost at the dealership and once we arrived, that's when they said we couldn't drop it off since service was closed We asked if they could allow it since we LIVE hours west and my husband had to get back to watch our grandkids while our son works and that I myself actually had to work night shift as an ICU nurse so I still had to try to get sleep once we were home because I'd have to drive back across the state for my travel nursing job located in Novi MIWe tried to explain how difficult it was for us to get the unit there and our worry that if all the hydraulic fluid drained out and the unit collapsed to the ground it would cause more damage so we thought we were trying to avoid that scenarioWe were given no consideration for our situation and told it was a liability issue when they knew we had insurance on the unit because they got the verifying paperwork when we completed financing of the unit We then took the unit back to [redacted] instead of towing it hours west fearing the possibility of a loss of all hydraulic fluid that's now been leaking from the 8th when we first got the unit which means they didn't do their inspection and we were delivered a faulty unit that I now wonder if they knew about all the time I did leave [redacted] a message telling her she clearly didn't care anything for customer service now that they had the completed paperwork for the sale of our unit and that I would contact a lawyer about returning the unit, while leaving her my cell number if she cared to call me which she probably wouldn't Did [redacted] call me? No she had [redacted] call me whoever that isI tried to tell [redacted] that we LIVED hours west and their resistance in appreciating out situation was going to be a major inconvenience but it taught me the lesson to never drive hours to deal with a business and that I should've purchased from General RV in Grand Rapids which was much closer at a hour drive [redacted] said he was trying to help resolve the situation-that [redacted] had gotten my message and wanted him to call me During our conversation he said maybe he could find us someone closer to our home to fix it and that's when I said the unit was in [redacted] which he responded to as, "oh, you didn't take it hours west?" to which I replied no since [redacted] was closer to the dealer to get it back there for service Again I tried to explain our dilemma and how we had to jump through all their hoops without any consideration given to us-the customer, but no one cared and Norm's brilliant resolution was that he'd have service call me Monday I filed the Revdex.com claim to establish a timeline for the poor customer service and resistance to assist us with an item purchased only about hours previously that we were worried about being a danger to sit somewhere or tow if all hydraulic fluid leaked out So my husband took our truck home while I had to stay at our friend's home without my personal items for work since I hadn't anticipated not returning home the previous evening I then had to borrow one of my friend's vehicle's to get to work, which occurred again the next night and will occur again on Wednesday and Thursday and then when I get off work Friday morning I will have to take an Amtrak train to St Joseph MI just north of our home in Stevensville or my husband would have to drive hours here to get me and then drive hours back home My first night back to work was overwhelming for me with no sleep due to the situation National RV couldn't be bothered to assist us with so, when my hours 7p-7a nursing shift was done on 6/11/I had been awake for hoursThen I had to work again last night and I'm still trying to catch up on sleep so patient's care isn't endangered I'm also in the process of filing a complaint with Forest River who is the manufacturer of our RV so they know how the dealership treats customers after they spend $55,After all of [redacted] 's lies and no consideration for us, I really don't want them to service the unit because they failed at inspecting it and catching the issue before we received the unit so my confidence it [redacted] and her dealership is non existent Once a liar, always a liarTomorrow I will call the Warranty contract people to enact the warranty since something was clearly defective [redacted] should give a polygraph for her slanderous statements since she is nothing but a liarMaybe the salesman and finance people need to be questioned to get the true story that [redacted] is trying to cover up It's all irrelevant since she isn't interested in quality customer service which was obvious from my original conversation with her via the telephone Regards, [redacted] ***

Hello,Sorry if this response is hard to read, I am out of the country for days (Mr [redacted] and his attorney are aware) The customer came into the dealership telling my salesperson what his tow rating was and asked to see units that weighed less, which is what my salesperson showed him They came in several times and his wife clearly was not interested in a trailer from the start which Mr [redacted] s attorney agrees withBefore the customer left a deposit, he said he wanted to double check the tow ratingMy salesperson googled it for the customer and they both looked at the screen togetherIt is the customers decision to purchase a trailer and not our job to tell customers what they can towWe can help guide, and utilize the internet which we did, and the customer then can make a decision to if they want to buyThis isn't like the customer simply gave us a depositThe following week after leaving the deposit (which in this week he could have gone and done more research on his tow vehicle) he came in and took delivery of this unit by doing all of his paperwork including his loan paperwork and titling paperworkThe unit is now his and is a titled trailerAt time of delivery Mr [redacted] again talked about his wife not wanting a unit and about how he doesn't know if he should purchaseHe made the purchase and did 100% of his paperwork and demonstrationHe then called the next week saying the Ford dealer said he couldn't tow it and we needed to "walk the deal backwards"My salesperson and myself personally explained that is not possible as he now owns it and it's a titled vehicleI would have to sell the unit as used and lose a significant amount of moneyHe was told that he could trade the unit in to something smaller if he felt he couldn't tow it, or he needed to pick it upOur attorney advised that if the unit Mr [redacted] owns isn't taken off the property in a timely fashion to have it towed at the owners expense to a storage facilityI have not done that yet but it appears to be my only optionAgain, we offered to give him a fair trade value and full state sales tax credit, but it appears he just doesn't want any unit at allUnfortunately he made that decision after completing a contract on one.Sincerely, [redacted] General Manager

I am rejecting this response because:as far as the radio goes, I didn't make it to one appointment that wasn't even an appointment but a drop in with the possibility of being able to take care of the issue [redacted] promised to have the radio repaired prior to me signing the documentsHe noticed it prior to having me test drive the car and took a call on the test drive so I wasn't able to test that outHe failed to relay to me that it wasn't workingWhen it comes to repairing the leak in the vehicle, he was made aware same day of purchaseHe was also fully aware that the warranty he attaches to all his vehicles wa basic and I was not offered the opportunity to upgrade at my costThe cars failure in this capacity should be on himI did not pay for a vehicle to have a lake in my front seat every time I use the defrosterWhen I explained to him all the issues that popped up within a day of the incidents, all he tried to do was appease me with lies by stating that the brake light sensor has to be changed when pads were changedI can see these issues being my problem if I had purchased the vehicle from a private owner, but this is a business and a poor one at thatI was promised a deal the day of purchase if I paid that day and in fact did not receive oneHis IT guy made an error online and [redacted] basically told me he wouldn't honor his word in giving me a better dealI stated that I had to put children in this car and asked if there were any leaks in the vehicle that I should know about and he clearly said no that the car, other than some ware and tear, was in perfect working order only to find out that same day the car in fact did leakAnd not a little, but puddles that do not dry outBecause of the sitting water, it is unsafe to use my defroster in cold mornings because it creates too much moisture that the Windows become foggier and I am unable to see out of themAs I understand the position of a salesman and his business, I am also a believer in being honest and that he was notThe car was not in complete working orderHe failed to provide a car fax report for the vehicleAll I was told was that I should be happy the car did not have a salvage titleSo in regards to this mater, I do feel that he should honor his promise to make these repairs seeing as the vehicle was not in my care but a few hours and for the amount spent I deserve better customer service

I feel that seeing as he knew about the stereo issue and stated the failing stereo and promised to repair the failed stereo system with a witness, that at least should be repairedAt this point, that is all that I am asking

We Sold The car AS IS we attach all documentsAs a Courtesy we did offer to take to the second shop she never took itShe took to the first shop we paid to first shop drainage cleaning and its came negative, second time when she called us she complain again and we send to second shop and she fail to take for second opinionAt this time the offer will be removed from the table she decide not cooperateThank youRegards Black Diamond Auto

I am rejecting this response because: the only people playing games and being stammered are black Diamond auto sales *** and *** is the sales person I originally spoke to when I first contacted them about the purchase of the vehicleI inquired on two vehiclesWas told my vechile was used as a government carWas never told the car has been in an auto accidentWas told everything on the car workedCheck engine light is currently on, had to replace car battery, alternator, water pump, sephertine belt, new tiresWindow regulator went out now got to get that fixed an intake needs to be done on carOver all I was sold a lemon and they know thatI would appreciate it if I was given all the money I put down as a deposit, everything I've paid alreadyAnd end our contractThis company just isn't someone I would like to do business withThey are unprofessional individuals and just plain out rude and liarsI will be requesting from the police department my copy of the police reportAnd lastly the car was advertised for at the time of purchaseWhat they are doing is illegal

Hello,I have never once heard of an issue with this customerI am the General Manager along with *** ***, and I am actually running the service departmentI answer calls all dayI am usually not in the office on FridaysI would love the name(s) of the person you have talked to and has
told you thisI am a one man show so several times calls are backed up, but I return voicemails as soon as I canI am actually out of the office now, and returning Monday and will gladly speak to you about this matter if you call meThanks,*** ***

Hello,Everything here is completely untrueI am the store manager and I have been filling in in the service department for the last weeks. Mrs *** called and asked for service because she thought her salesman was lyingI explained to her he wasn't and the date and time I told her the
unit came in is when our shipping company dropped it offHer timeline is a lie, and her story is a lieShe admitted to the General Manager Saturday that they were in ***, MI and did not bring the unit back westSaturday service is closed which the customer knew because she was told that when scheduling pick upI did everything as quick as I possibly could, and *** spoke to her husband on timeline of pick up and he was fineWe were waiting on a aftermarket hitch piece that the customer wanted and a sound barThey then set up pick up for the following Thursdayday later they didn't try to drop off as that would have been FridayWe are a business and work on appointments, and we are booked out further than a day anywaysThere are no drop offs on Saturdays as it is against manufacturer's policy to drop off without proper paperwork signedProper paperwork cannot be signed when service is closedI was not in Saturday as it was my day offI was camping with terrible cell serviceI did get a threatening message from Mrs *** on my personal cell phoneEven though it is not my job to work when I am not in the office and my department is closed*** spoke to her and her broken pieces to her story all came out, she first said she drove it across the state the was at a friends house in ***...*** made that connection and Mrs *** quietly quieted down*** explained that I got her message and would call her Monday to set up an appointmentI am not going to be threatened and told to make exceptions for one customerI cannot give quality customers service to every customer if I make exceptions for othersIf I move everyone to the front of the line then nobody's units would ever get doneI sell every unit as isAny warranty is that of the manufacturer and I have a service department that does service unitsWe do not build these unitsThere are several RV dealers closer to her house, and the factory is even closer to me, and since she is so dissatisfied I think she should go that route for servicingAt this point since she is brining up attorneys I am not interested in servicing the unitIf she would have called like all the other customers do with manufacturer's defects and made an appointment I would have been happy to accommodate her, I don't think it's fair that the first contact of her to us was lying, talking over my employees, making demands, and threatening Revdex.com and attorneys*** ***General ManagerNational RV Detroit

Hello, we sold our car and before purchase this family Inspect this car they drove this car and they decide to buy itWe did Smog Check and we Also Did Safety Inspectionwe also bought for them Free Mont's miles warrantyWe made everything to make them Happy, days after they came with Ac
problem and we fix for free and we paid this billAlso before buying this car they give us offer less from our asking price and we accept they offerFather and daughter when they left our place they check everything and they got surprise we help with all the issues they hadalmost Mont's latter we talk again and they say they have some issue we told them to call warranty or we can exchange the car for you if you guys didn't do nothing with the car and they told us they took to mechanic and the car have some recall they took to mechanic and they took a parts.we made very small profit we also show them we did small profit, we did help to there daughter because shes student and after all we get open claim with Revdex.comwe did sold this car As IS and we also give them warranty for freeWe can send paperwork to prove anything we promise we did keep our promises and we was nice to them all the timeRegards Black Diamond Auto

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:Although *** contacted me today, there's seems to be a true lack of understanding of the underlying issues. Her response to my issue was to walk out and "FIRE" people. To say the least that does not exhibit leadership skills nor does it enhance customer service. She also seemed to take lightly the fact that our one service experience was quite poor. Gabrielle, I'm sure, will not like the comments here but truly this business lacks skill from it's leadership. We dealt with *** as well and that was not the best experience. He seemed rather unavailable. It would be much more appropriate of this business to take the time to provide skills to their staff and accept responsibility for the issues with customers and other problems. Just firing someone fixes nothing. They also might try sending a thank you card for customers giving them their business or maybe a follow up call. Gabrielle's excuse that she is a one person show tell others that she refuses to delegate. For this the customer pays by not receiving good service. We will deal with another company for any repairs. National RV Detroit has proven that providing good customer service, especially once the sale is over, is not included as a part of what is important to them. *** noted that she never knew that I had called? That in its self is a major issue yet nothing is stated as to how that will be corrected. I have called multiple times and have for most of those calls left a name. I also called and was transferred three times only to not get an answer or a call back. We will take our business elsewhere. National RV has lost one more customer due to poor customer service and lack of availability after the sale part is over. In other words, we don't trust them with repairs based on the simple installation of roof vents that they were unable to do properly, which could have led to major issues while traveling.
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and while it was not my desired resolution they owner did contact me and offer to exchange the vehicleHowever, we already have $in repairs to fix the recall on this salvaged engine that would have been covered by *** had it been the original engine to the car, so trading it is not an optionMy complaint was in regards to advertising of the car and low miles, had we known it was a high mile engine from an older Camry not even a Scion we would not have purchased and not be paying these repairs to fixThe warranty they give you is only $in repairs and didn't cover my repairs neededI felt an auto dealer would have to disclose mileage and be more reliable than private sale but buyer beware on used carsI will have to close complaint and accept buyers response but would have been satisfied with some monetary compensation

[A default letter is provided here which indicates your rejection of the business's responseAfter the initial purchase we remained there about an hour before receiving the vehicleThere was only phone and email the 2nd phone call came 7days laterWhen we met we was told of a video but not showed one and was told that the police would be evolved therefore we felt insulted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

Hello,A mistake was made on our endShe came in and it was $1,shortThe office manager caught it***, my finance manager tried to catch her before she left the lotHe also called numerous times over the last weekThe paperwork is pre printed so everything is ready for deliveryThat is why
she has a receipt saying that it is paid in fullShe handed us $5,0000, then she handed us another $5,Then she handed us the $We never got the $1,but since we gave her paperwork saying paid in full she does not owe us anymore moneyHer title work and plate will be here by early next week and she may pick it up or it will be mailed to her.This has never been brought to management attention at National RVThis is a very simple issue and all though I have it on camera and know we were shorted the money, we will stand behind our paperwork.Sincerely,*** ***General ManagerNational RV Detroit

We Sold the Car AS ISThat Month we had Special and we Bought them Monts or Miles Warranty from our pocket.Customer drove over miles in MontsWhen the Father came visit us about the issue they wasn't sure whats the problem and also we try to help them we called warranty company and Agent Say they didn't provide complete documents from Mechanic and they need explanation why they think that the Trany issue and also need from mechanic be more clear if there is Check Engine Codes or he took a part and they 100% sureWe Attach All DocumentsWe explain before they bought the car and after they need to call to Warranty and deal with them because warranty not true us its true Warranty CompanyThank youRegards Black Diamond Auto Sales

The original estimate was for the roof and gutters for $The window wrapping was added after the original estimate for a cost of $*** *** (Husband) asked for a discountSo I said $total cost of this job complete $6700.00. I did set a few different start
dates due to not having enough workers to complete the job in one dayWe did start and finish the roof job on September *** (husband) did contact me by text the next morning about the cigarette butts, the tar marks on the sidingI apologized for the cigarette butts and the tar marksI told *** I would come up the next morning and pick up the cigarette butts*** advised that it really wasn't a big deal that he would pick them up just wanted me to knowI was very upset with my workers for this as I do not smoke myselfAs far as the tar marks on the siding I knew that these could be removed by WD- has happened beforeI told *** if these tar marks could not be removed I would replace the sidingHe advised that he was okay with thatShortly after finishing the roof the next day or two *** texted me and asked if I could tape up the gable step flashing as he had not had time to complete the siding*** advised that rain was in the areaI sent two guys to his residence and they taped the gable step flashing to keep from leaking As far as the window wrapping I was told by JR my sub contractor that he would start early so I texted *** and advised him of thisJR never showed as he advised me he wouldJR is no longer a sub contractor for my companyOctI had back surgeryOn Oct I spoke to *** about the guys being lateHe advised that he didn't want JR or the gutter guys to work it was to lateSo I canceled both the Gutter guys and JRThen after cancelling, *** advised that they could come after allSo to my knowledge the problem was taken care ofThe MrsPence calls and raises hell with me over the same thing that her husband and I had just taken care ofRemember I had just had surgery the day beforeI should have never answered the phone but I didSo I did tell her I was not going to listen to her bh and I did disconnect the callShe called back and the conversation was civil thenJR finished the windows and sent me pictures of all the windows completedAs far as the tar marks on the siding JR also removed theseJR advised that *** came outside to show him the marks after he had removed them and *** could not locate any tar marks anywhere on the house or garageJR said *** looked for a minute and never located any tar marksJR finished the windows and was given a check paying the job in fullThe check was written by Jacquelyn PenceMy question is if the windows or roof was not satisfactory then why pay in full. As far as the poor workmanship on the windowsI was never advised of this until I received the letter from the Revdex.com I received a text from *** saying they had a leakI advised that the guys would be there in the morningAt that time the rain was over. As far as the roof leak Billy my lead man advised the the plumbing roof boot had not sealed around the cast iron stackBilly sealed both cast iron Plumbing stacks with siliconeBilly was advised by *** that the kitchen ceiling had prior damage from the previous roof boot leakingBilly did say that the drywall needed cut out and replacedBilly also advised that the drywall was wet at the time he was thereI advised Billy that we would replace the damaged drywallBilly stated that *** just wants us to cut out and replace the drywall that he (Matt) would texture itI advised Billy that was okay if that's what *** wantedI have addressed all the complaints in this Revdex.com letterI offer to look at the window wrapping and see if they look unprofessionalIf they do look unprofessional I offer to replace and rewrap them at no cost to themWe will also cut out and replace a small piece of drywall in the kitchenWe will schedule this in if accepted by the Pence's. I have been in business since I have never received a Revdex.com complaintI have never not been able to make a customer happy with our workI do the best I can to make my customers happy. Thank You William ** *** Willie's Home Improvements Elliott Avenue New Castle, In*** ***

Hello, we Sold the car and Include days Free warranty with ASC companyAfter monts she start having problems.She make payments on the car the one she purchase, and she's behind on her paymentsshe call us and saying she have problems with her job and she don't get paid and she will pay in a
week, and excuses all the Time.She promises she will make payments every Wednesday till she put account up to date, we only process one payment and she again start giving us excuses and No paymentsShe Call us on the phone and explain she having problem and she think the noise comes from Engine and we told her to take to Mechanic the one located next to usMechanic found problem with Alternator and she decided to take to her Uncle and saying he will do for free everythingshe only paid $to mechanic for finding the problemNow she does all this for not making the Payments! I dont get the point of Opening this Claim??? If Revdex.com need any paper work from us we ready to provideThank youRegards Black Diamond Auto Sales

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[redacted] is the complete liar in this whole situation.  My salesman [redacted] already told me my unit was dropped on their lot the Friday before Memorial weekend and [redacted] didn't know it was there until Saturday and then he got busy and didn't call us to tell us it was in and he'd order the 2 parts per our printed-written and signed sales agreement. I called the Tuesday after the weekend to ask if they heard when the RV was coming since I hadn't heard anything from them and that's when [redacted] told me it came in over the busy weekend.  When I hung up I realized he said it had come in-in the last few days during the weekend so I wondered why the parts weren't already ordered since it had been there a few days.  Sadly I thought my salesman wasn't being completely forthcoming and that's how I spoke with the lying manager [redacted] who insisted it had come in that morning at 2:23 or about that time in the early morning.  We went to inspect the unit on Saturday since we were going to be in the [redacted] area visiting friends and we live in [redacted] MI which is indeed 3 hours west of the dealership if [redacted] could be bothered to look at our address listed on our paperwork or to look at a map. [redacted] then apologized and asked what he did wrong and that's when the timeline unfolded of what day the unit was delivered to their site and [redacted]'s false date was probably the date she entered it into their system as received, so deception on her end all the way.  [redacted] said he was told we didn't want him to speak to us anymore which was never said by my husband nor myself.  We told [redacted] that wasn't true and said lets just move on and set up delivery of the unit once the hitch was changed and the sound bar was received per our written agreement.  [redacted] set up delivery for June 8th, 2017.  We spent most of June 8th at the dealership doing the final financial paperwork and going through functions of the RV with a service representative.  They had done a water flush of the lines which also happened to get the right front leveler leg wet which ends up being the leveler where the hydraulic fluid was leaking from the very next day-not 24 hours later which may be coincidental but now seems questionable. We never told them where we were taking the unit home, or 3 hours west, so her false allegations of how things unraveled only occurred in her delusional mind.  We took the unit to a friend's property in [redacted] to get it set up for a Father's Day weekend campout in Muskegon MI for Michigan Adventure with our grandkids.  We drove home-3 hours west late the evening of the 8th then returned to our friend's later in the day on the 9th to place more of our belongings in the RV  and while unloading that's when we saw the hydraulic fluid leaking and discovered a pool of fluid in the front storage area of the RV. National RV was closed at that time so instead of going home like we'd planned, we stayed the night at our friend's home so we could take the RV back the next day thinking we would be able to leave it on their lot so service could look at it when they got a chance in case all the hydraulic fluid drained out. No one ever expected to be moved to the front of the line nor was that ever stated.  We left a message for our salesman around 9-9:30 am on the 10th since they opened at 9am and we were trying to get home so I could sleep for work that same night. [redacted] called us back when we were almost at the dealership and once we arrived, that's when they said we couldn't drop it off since service was closed.  We asked if they could allow it since we LIVE 3 hours west and my husband had to get back to watch our grandkids while our son works and that I myself actually had to work night shift as an ICU nurse so I still had to try to get sleep once we were home because I'd have to drive back across the state for my travel nursing job located in Novi MI. We tried to explain how difficult it was for us to get the unit there and our worry that if all the hydraulic fluid drained out and the unit collapsed to the ground it would cause more damage so we thought we were trying to avoid that scenario. We were given no consideration for our situation and told it was a liability issue when they knew we had insurance on the unit because they got the verifying paperwork when we completed financing of the unit.  We then took the unit back to [redacted] instead of towing it 3 hours west fearing the possibility of a loss of all hydraulic fluid that's now been leaking from the 8th when we first got the unit which means they didn't do their inspection and we were delivered a faulty unit that I now wonder if they knew about all the time.  I did leave [redacted] a message telling her she clearly didn't care anything for customer service now that they had the completed paperwork for the sale of our unit and that I would contact a lawyer about returning the unit, while leaving her my cell number if she cared to call me which she probably wouldn't.  Did [redacted] call me? No she had [redacted] call me whoever that is. I tried to tell [redacted] that we LIVED 3 hours west and their resistance in appreciating out situation was going to be a major inconvenience but it taught me the lesson to never drive 3 hours to deal with a business and that I should've purchased from General RV in Grand Rapids which was much closer at a 1.5 hour drive. [redacted] said he was trying to help resolve the situation-that [redacted] had gotten my message and wanted him to call me.  During our conversation he said maybe he could find us someone closer to our home to fix it and that's when I said the unit was in [redacted] which he responded to as, "oh, you didn't take it 3 hours west?" to which I replied no since [redacted] was closer to the dealer to get it back there for service.  Again I tried to explain our dilemma and how we had to jump through all their hoops without any consideration given to us-the customer, but no one cared and Norm's brilliant resolution was that he'd have service call me Monday.  I filed the Revdex.com claim to establish a timeline for the poor customer service and resistance to assist us with an item purchased only about 36 hours previously that we were worried about being a danger to sit somewhere or tow if all hydraulic fluid leaked out.  So my husband took our truck home while I had to stay at our friend's home without my personal items for work since I hadn't anticipated not returning home the previous evening.  I then had to borrow one of my friend's vehicle's to get to work, which occurred again the next night and will occur again on Wednesday and Thursday and then when I get off work Friday morning I will have to take an Amtrak train to St Joseph MI just north of our home in Stevensville or my husband would have to drive 3 hours here to get me and then drive 3 hours back home.  My first night back to work was overwhelming for me with no sleep due to the situation National RV couldn't be bothered to assist us with so, when my 12 hours 7p-7a nursing shift was done on 6/11/17 I had been awake for 24 hours. Then I had to work again last night and I'm still trying to catch up on sleep so patient's care isn't endangered.  I'm also in the process of filing a complaint with Forest River who is the manufacturer of our RV so they know how the dealership treats customers after they spend $55,000. After all of [redacted]'s lies and no consideration for us, I really don't want them to service the unit because they failed at inspecting it and catching the issue before we received the unit so my confidence it [redacted] and her dealership is non existent.  Once a liar, always a liar. Tomorrow I will call the Warranty contract people to enact the warranty since something was clearly defective.  [redacted] should give a polygraph for her slanderous statements since she is nothing but a liar. Maybe the salesman and finance people need to be questioned to get the true story that [redacted] is trying to cover up.  It's all irrelevant since she isn't interested in quality customer service which was obvious from my original conversation with her via the telephone.
Regards,
[redacted]

Hello,Sorry if this response is hard to read, I am out of the country for 25 days (Mr [redacted] and his attorney are aware) The customer came into the dealership telling my salesperson what his tow rating was and asked to see units that weighed less, which is what my salesperson showed him....

They came in several times and his wife clearly was not interested in a trailer from the start which Mr [redacted]s attorney agrees with. Before the customer left a deposit, he said he wanted to double check the tow rating. My salesperson googled it for the customer and they both looked at the screen together. It is the customers decision to purchase a trailer and not our job to tell customers what they can tow. We can help guide, and utilize the internet which we did, and the customer then can make a decision to if they want to buy. This isn't like the customer simply gave us a deposit. The following week after leaving the deposit (which in this week he could have gone and done more research on his tow vehicle) he came in and took delivery of this unit by doing all of his paperwork including his loan paperwork and titling paperwork. The unit is now his and is a titled trailer. At time of delivery Mr [redacted] again talked about his wife not wanting a unit and about how he doesn't know if he should purchase. He made the purchase and did 100% of his paperwork and demonstration. He then called the next week saying the Ford dealer said he couldn't tow it and we needed to "walk the deal backwards". My salesperson and myself personally explained that is not possible as he now owns it and it's a titled vehicle. I would have to sell the unit as used and lose a significant amount of money. He was told that he could trade the unit in to something smaller if he felt he couldn't tow it, or he needed to pick it up. Our attorney advised that if the unit Mr [redacted] owns isn't taken off the property in a timely fashion to have it towed at the owners expense to a storage facility. I have not done that yet but it appears to be my only option. Again, we offered to give him a fair trade value and full state sales tax credit, but it appears he just doesn't want any unit at all. Unfortunately he made that decision after completing a contract on one.Sincerely,[redacted]General Manager

Revdex.com:     I have read Mr. R[redacted] response to my complaint. I do accept his resolution at this time. BIlly, Mr. R[redacted] foreman, did come out and was very respectful and pleasant to work with. He also expressed displeasure with the workmanship on the windows to my husband.     To respond to a couple of things in Mr. R[redacted] response; We paid, in full, because Mr. R[redacted] had threatened to walk off the job, knowing this would leave us having to find another contractor to finish his work which would be both timely and costly to us. I had also written the check prior to this day and was not home when the job was completed, as I had to work that night. I would also like it noted that my husband, [redacted], has progressive Multiple Sclerosis with cognitive and anxiety issues. This experience was becoming an issue to his well being. Also, as Mr. R[redacted] had j[redacted] had surgery the day prior to our phone conversation he would have had to have seen how hard nurses work for 12 hours a day/night, which I do in an ICU. Two nights of going to work without sleep was becoming detrimental to my job. He, as the owner of the company, was my only recourse for expressing my fr[redacted]rations and since he cursed at me and blatantly expressed no desire to hear them I had no where else to go.This experience has taught us a very valuable lesson as first time home owners. We will be sure to get personal references regarding businesses in the future.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

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Address: 14288 Irma Ln, Fort Pierce, Michigan, United States, 35405-8994

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