H & H Custom Rifles

On 09/30/2017 the consumer was told to come back to the dealership to return the car. He was not charged a restocking fee, and we awarded him back the refund of $3500.00. This complaint is resolved.

I feel that seeing as he knew about the stereo issue and stated the failing stereo and promised to repair the failed stereo system with a witness, that at least should be repaired. At this point, that is all that I am asking.

We really dont have time to play Games and we We will provide any Information what Revdex.com will request from us. Thank you Regards Black Diamond Auto

Hello, We sold 2006 VW Passat AS IS to the Customer over a month ago. We Explain All Sales are Final because this is USED CAR and she told us she know used car is used car.... she speak perfect English and understand very well evyrithing what she sign it. We Also had Special and we bought her...

 Warranty true ASC company we paid for it. She called us and she complain for some leak water we told her we sold you car As Is but we will help you. We did appointment with the Mechanic she never took the car, The guy speak perfect English, she had also hes business card. Customer forgot to call him and take the car to him. When She call us few days ago we told her why you didn't take the car to him so she told us she will take it to him this week, and the radio we called to Radio repair guy and we told him we will cover the cost in front of her we did talk with radio guy. We try to be nice with her and After all we got Complain with Revdex.com Thank you [redacted] We providing you all documents shows she bought AS IS and she understand she bought USED CAR. Thank you.Regards Black Diamond Auto

We Sold the Car AS IS. That Month we had Special and we Bought them 3 Monts or 3000 Miles Warranty from our pocket.Customer drove over 3000 miles in 1 Monts. When the Father came visit us about the issue they wasn't sure whats the problem and also we try to help them we called warranty company and...

Agent Say they didn't provide complete documents from Mechanic and they need explanation why they think that the Trany issue and also need from mechanic be more clear if there is Check Engine Codes or he took a part and they 100% sure. We Attach All Documents. We explain before they bought the car and after they need to call to Warranty and deal with them because warranty not true us its true Warranty Company. Thank you. Regards Black Diamond Auto Sales.

I am rejecting this response because:as far as the radio goes, I didn't make it to one appointment that wasn't even an appointment but a drop in with the possibility of being able to take care of the issue. [redacted] promised to have the radio repaired prior to me signing the documents. He noticed it prior to having me test drive the car and took a call on the test drive so I wasn't able to test that out. He failed to relay to me that it wasn't working. When it comes to repairing the leak in the vehicle, he was made aware same day of purchase. He was also fully aware that the warranty he attaches to all his vehicles wa basic and I was not offered the opportunity to upgrade at my cost. The cars failure in this capacity should be on him. I did not pay 6300 for a vehicle to have a lake in my front seat every time I use the defroster. When I explained to him all the issues that popped up within a day of the incidents, all he tried to do was appease me with lies by stating that the brake light sensor has to be changed when pads were changed. I can see these issues being my problem if I had purchased the vehicle from a private owner, but this is a business and a poor one at that. I was promised a deal the day of purchase if I paid that day and in fact did not receive one. His IT guy made an error online and [redacted] basically told me he wouldn't honor his word in giving me a better deal. I stated that I had to put children in this car and asked if there were any leaks in the vehicle that I should know about and he clearly said no that the car, other than some ware and tear, was in perfect working order only to find out that same day the car in fact did leak. And not a little, but puddles that do not dry out. Because of the sitting water, it is unsafe to use my defroster in cold mornings because it creates too much moisture that the Windows become foggier and I am unable to see out of them. As I understand the position of a salesman and his business, I am also a believer in being honest and that he was not. The car was not in complete working order. He failed to provide a car fax report for the vehicle. All I was told was that I should be happy the car did not have a salvage title. So in regards to this mater, I do feel that he should honor his promise to make these repairs seeing as the vehicle was not in my care but a few hours and for the amount spent I deserve better customer service.