HAIR CUTTERY

These responses you see here from Hair Cuttery are all false. Just think why are they not admitting to their errors? why are they always portraying to be nice and right and the customer wrong? they are LYING!
AVOID HAIR CUTTERY ALL TOGETHER! Go to your neighborhood hair salon, or better yet, get ur cut from your 5 yr old which would be better than theirs...

I went to the Hair Cuttery on 99th Ave and Flagler st, 33174 area 3 weeks ago and had my hair done by the daily manager Elina. I wanted my light ash blonde to match my 2-inch roots grey growth. I paid $160 for bleach, color, Oleoplex, and cut. I left the store with lilac and grey tones thinking when I wash it the lilac will fade. After 2 weeks of washing my hair as usual my hair color had 3 different tones. lilac, grey, and light brown. Elina had arranged for me to come in to get it fixed. When I got there she had me waiting 40 min after seeing in bright lights what my hair looked liked and reviewed what needed to be done to fix, adding the step of Oleoplex to prevent damage. Then after 40 min she tells me there's no Oleoplex. I looked at her angry and asked her, "If you knew there's none why did u have me waiting all this time like a fool?" Some other personnel asked her to use her own, and she said, "no, I'm not using mine cause they don't reimburse me". I left angry and asked her for that portion of the coloring part money refund. She said to call the manager tomorrow Monday. On Monday the 14th I called and spoke to Elsidra explaining everything and that I needed my money back for the color part. She said she will arrange for someone else at another store to fix it. Close to the Aventura store in Florida which is near my home. That she will call me tomorrow. Tuesday came and no call. Wednesday I called and no Elsidra to be found. I will NEVER AGAIN step into a Hair Cuttery again for as long as I live. I wasted my time n money, ruined my hair, my image, and aggravated by the incompetent personnel working at this store. They don't know how to run a business, and know nothing about customer satisfaction! I will tell everyone I know what crappy job they did and warn them to avoid Hair Cuttery; as they're NOT CHEAP n will end up paying 3 times headaches than if they go to a reputable company from the start. I went with my elderly mom who got a horrible haircut too from a lady who was just learning, yet the price was $22 for a very short horrible uneven cut.

Thank you for your phone call today and this email...I called and spoke with the client and have also spoken with the stylist...we are offering a greatly reduced chemical service to the client and she has agreed to return...we are looking forward to retaining her as a client...thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am completely offended that this individual is alleging that I am making statementsI would like to obtain a list of the employees working the day of my visit as well as the manager on dutyI requested to speak to a manager several times and the lady, who was blonde haired and Hispanic, did not come over until my visit was nearly overI would strongly encourage Hair Cuttery to refrain from making any further accusations against meI submitted this complaint in an effort to improve THEIR businessNot only will I never visit any Hair Cuttery locations, but I will refrain from visiting any [redacted] locations including [redacted] As I previously stated, I will be consulting my legal team for the discrimination that I experienced for which Hair Cuttery is clearly not apologizing for buy rather stating that I am not being truthfulLastly, I have been advised that a refund will be provided but it has not been received as of todayIf their statement posted in the salon states that they will refund or fix it if you're not satisfied, I should not have had to go through the hassle and inconvenience of doing this letter to get resolution Regards, [redacted]

August 27, 2015Dear [redacted] : This letter is to let you know we looked into these allegations and have found the statements made by the client to be totally unfounded and inaccurateOur Salon Leader was in the salon at the tlme when the client was getting her hair done and she said at no time did any of the stylists make the type of remarks this client is alleging we said.However, in accordance with our policy we will be sending [redacted] a refund of $her total refund from the services she received on the above dateShould you have any questions in regards to this matter please feel free to give me a callKindest regards, Lavinia P Risk Management Specialist

This hair salon is not customer oriented, the employees and manager working on duty are non professionalI feel as though they do not care about the clients to the extent as they shouldDoing their jobs in a manner which is very unsatisfactoryI am very disappointed with the services I've received from this hair salon

My name is Stephanie M*** and I am a District Leader for Hair Cuttery I am writing in regards to *** *** *** ***’s Revdex.com complaint against one of my salons (***)On September 12th, , *** *** received a Haircut and style service at the Hair Cuttery in *** Shopping Center,
York PA She left satisfied.The next morning when the salon opened, they noticed that the back door had been vandalized with swastikas and pentagrams They were also alerted by the Salon Professional that serviced *** ***, that she received threatening messages the night before saying that it would be funny “when I come shoot the whole place up”On September 13th, the police were called and charged *** *** with harassment and vandalism Officer *** received both verbal and written statements from *** *** admitting to these acts Normally, we would invite an unhappy guest back to the salon to see what we can do to make them happy The actions she admitted to were threatening and unwelcomed Said actions caused an interruption of business and the cost incurred to repaint the door In conclusion, we are very sorry we couldn’t please this guest The actions admitted to by *** *** prevented us from allowing her back in to our stores or move forward any further.Thank you for your time and consideration in this matter

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Hair Cuttery regarding complaint ID
***
Regards,
*** ***

August 27, 2015Dear *** ***:This letter is to let you know we looked into these allegations and have found the statements made by the client to be totally unfounded and inaccurateOur Salon Leader was in the salon at the tlme when the client was getting her hair done and she said at no time
did any of the stylists make the type of remarks this client is alleging we said.However, in accordance with our policy we will be sending *** *** a refund of $her total refund from the services she received on the above date.Should you have any questions in regards to this matter please feel free to give me a call.Kindest regards,Lavinia PRisk Management Specialist

The customer reached out to our office after she received the business response and said that she was satisfied with the business response to discount her service, she will be returning to the business

I am seeking compensation since it wasn't just the services, I had a doctors appointment and medications prescribed

I took my grandson for a haircut to the Hair Cuttery in *** **this afternoon for a haircut....$for a shampoo and cut....Left a $tip...Only to find they did not shampoo as advertised...Did not ask...if he wanted a shampoo...Don't think that is necessary...when that is what I paid for and expected....Once, I got in vehicle...he told me...they did not...shampoo his hair...just sprayed it...Once, I got home...I called manager...She said the shampoo was "Complimentary"...Really....that is not what is advertised or what I paid for....She asked me if shampoo was offered..No...It was notTo pay $ with tip..only to get a spray and cut...I told her I was going to complain...she did not careI feel this is Advertising .....When you advertise...Shampoo and Cut for $19.00...You should exactly get that service

Thank you for your phone call today and this email...I called and spoke with the client and have...

also spoken with the stylist...we are offering a greatly reduced chemical service to the client and she has agreed to return...we are looking forward to retaining her as a client...thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I am completely offended that this individual is alleging that I am making false statements. I would like to obtain a list of the employees working the day of my visit as well as the manager on duty. I requested to speak to a manager several times and the lady, who was blonde haired and Hispanic, did not come over until my visit was nearly over. I would strongly encourage Hair Cuttery to refrain from making any further accusations against me. I submitted this complaint in an effort to improve THEIR business. Not only will I never visit any Hair Cuttery locations, but I will refrain from visiting any [redacted] locations including [redacted]. As I previously stated, I will be consulting my legal team for the discrimination that I experienced for which Hair Cuttery is clearly not apologizing for buy rather stating that I am not being truthful. Lastly, I have been advised that a refund will be provided but it has not been received as of today. If their statement posted in the salon states that they will refund or fix it if you're not satisfied, I should not have had to go through the hassle and inconvenience of doing this letter to get resolution. 
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2014/05/27) */
Contact Name and Title: [redacted]/District
Contact Phone: [redacted]
Contact Email:[redacted]
Response to this complaint:
This client (mom) came in with her child. Client and child both wanted a haircut....

Unfortunataly the child had head lice and our stylist had to stop the service as it is a state law to do so. The client was "in service". She also left the salon to take the child to the doctor and get the medication for the lice. Our stylist made an appointment the next day for the client (mom)for her hair cut. The next day the client (mom) came in late for her appointment. The stylist are trained to wait up to 5 minutes. After that the stylist had to take clients that were at the salon and waiting to be be serviced. The stylist did take the next waiting client. Then the client (mom) that was to be at the salon 15 minutes prior did show up. She was then upset she was not taken right away. Her stylist needed to take the waiting client. We offered her to wait about 15 minutes for the stylist of her choice. Or another stylist could help her.
She never called our corporate office to let us know she was angry nor myself, (District Manager), we could have done something for her to make it ok for all involved. She chose to go to Revdex.com. We are a company that takes client service very serious. Our clients are important and we do everything to make them happy. We even advertise "Smile back Guarantee". The stylist took the next client waiting as she sould have when a client with an appointment is 15 minutes late. We would have gotten her in.

August 27, 2015Dear [redacted]:
This letter is to let you know we looked into these allegations and have found the statements made by the client to be totally unfounded and inaccurate. Our Salon Leader was in the salon at the tlme when the client was getting her hair done and she...

said at no time did any of the stylists make the type of remarks this client is alleging we said.However, in accordance with our policy we will be sending [redacted] a refund of $46.00 her total refund from the services she received on the above date.
Should you have any questions in regards to this matter please feel free to give me a call.
Kindest regards,
Lavinia P.
Risk Management Specialist

Review: I made an appointment at Hair Cuttery a week in advance for a relaxer with a certain hair dresser that has done my hair for 2 1/2 years. I came 45 minutes early on the appointed day, Friday. I was asked whom I am at the salon for? I answered [redacted] and the two stylist said she has three other appointments. I waited then a male came in and at 1 o'clock two female customers came in and started to talk then said she smells like a relaxer. I could not think they were talking about me until they confronted me. When they saw that I was not going to answer one of the women who came in front of my face and started talking to me about relaxer and other things. I just ignored her but that one was very insistent that I give her my attention. I was confronted by two customers after me in a very rude way. I was given a relaxer and color which I was charged for and I was left under the dyer to dry my hair for 30 minutes and not checked once. After the dyer stopped I waited 15 minutes and when [redacted] came, I went to the chair and she said the back of my hair was not dry. I was their for three hours and I said I have to go. I waited for 15 minutes after the dryer had cut off. I called the Main Hair Cuttery customer service line on Saturday 6:00 pm and spoke to Alfred that said you had to talk to the manager not me and it seems to me that [redacted] did everything right. I will refer your issue to the district salon. I was upset after hearing that statement. I also complaint that after a 3hr time I had to restyle my hair the next day. I paid $161.05 to Hair Cuttery and that does not include the tip I left. I felt cheated and when I find out that I should be confronted by customers as a norm. I had to report this salon's service. My white sweater that I asked if I can lay down at a certain spot was cover with that women's purse when I came to claim it, and it was dirtied and I have to pay to dry clean it.Desired Settlement: I want better service when I attend to get my Hair Treatment. I deserve better service at Hair Cuttery and I should not be confronted by customers when I enter the store. They should not get exceptional service and I none. Next time the police would be there at Hair Cuttery.

Business

Response:

Thank you for your phone call today and this email...I called and spoke with the client and have also spoken with the stylist...we are offering a greatly reduced chemical service to the client and she has agreed to return...we are looking forward to retaining her as a client...thank you

Consumer

Response:

The customer reached out to our office after she received the business response and said that she was satisfied with the business response to discount her service, she will be returning to the business.

Review: I went to the Hair Cuttery located in [redacted], VA to have my eyebrows arched on 10/11/14. Approximately 5 minutes after the service was done, I started to feel excruciating pain on both areas above my eyelid, I then noticed the lady who did my eyebrows burned me and I have severe scars. When I back inside the facility, the lady didn't apologize but instead try to justify that burning me was "normal" reaction. I then spoke to the Manager name Snow on 10/12/14 to complain, she advise to provide pictures to her cell phone which I did but only to find out that it was the wrong number. This experience has not only been painful but extremely frustrated and disappointed especially because it occurred on the day before my wedding and they choose not to resolve the issueDesired Settlement: I am requesting for monetary refund. The amount, tip I paid for the service and for the price of the cosmetics I had to pay in attempt to cover up my scars.

Review: Last week, I called and made an appointment for an updo. The only reason I called this location was for two reasons: 1) it is right down the street from my house, and 2) I looked up prices online and it says $17 and up for an updo. Great price. I made an appointment for 4pm on 10/26. This was for my cousin's wedding which was taking place in [redacted], VA. The wedding ended a bit early, so I drove the 30 miles home, just to go to this location to get my hair done in time for the reception at 7pm. I called when I got into the car and asked them if I could come earlier. First, the lady that was scheduled with [redacted], she must have had a client. Because someone was relaying what we were each saying through the phone and it was getting extremely obnoxious and unprofessional. They said I could not come earlier because [redacted] was with a client. Finally, my tone got a bit louder and I told them anyone could do my hair I just need to come in as soon as possible because this is for a reception and I am tight on time. They finally said just to walk in. I came in and was seen right away. I showed them a picture of what I wanted and she started to curl my hair. After, she started putting my hair half up. It did not look anything like the picture and I told her that. She kept trying and asked me what I thought, and I said look at the picture! Finally, I saw one of their other workers with the style and she came over. I said this isn't hard, I want similar to her. She tried to do it, and again, did not look right. The other lady (I think [redacted]) took over, and within 10 minutes, it looked perfect. The other lady was combing out my curls while [redacted] did something to make them look perfect.I checked out and they charged me $50. I came once for another wedding in Sept and it was awful. I will never return to Hair Cuttery ever. I could have done my hair by myself for free for the efforts that the lady did and instead I wasted $60.Desired Settlement: I want my money back and I will never ever return. She can keep her tip even though that wasn't deserved and it should have gone to the other lady. I want my $50 back on my card.