HAIR CUTTERY

Review: I went to the Hair Cuttery located in [redacted], VA to have my eyebrows arched on 10/11/14. Approximately 5 minutes after the service was done, I started to feel excruciating pain on both areas above my eyelid, I then noticed the lady who did my eyebrows burned me and I have severe scars. When I back inside the facility, the lady didn't apologize but instead try to justify that burning me was "normal" reaction. I then spoke to the Manager name Snow on 10/12/14 to complain, she advise to provide pictures to her cell phone which I did but only to find out that it was the wrong number. This experience has not only been painful but extremely frustrated and disappointed especially because it occurred on the day before my wedding and they choose not to resolve the issueDesired Settlement: I am requesting for monetary refund. The amount, tip I paid for the service and for the price of the cosmetics I had to pay in attempt to cover up my scars.

Review: Last week, I called and made an appointment for an updo. The only reason I called this location was for two reasons: 1) it is right down the street from my house, and 2) I looked up prices online and it says $17 and up for an updo. Great price. I made an appointment for 4pm on 10/26. This was for my cousin's wedding which was taking place in [redacted], VA. The wedding ended a bit early, so I drove the 30 miles home, just to go to this location to get my hair done in time for the reception at 7pm. I called when I got into the car and asked them if I could come earlier. First, the lady that was scheduled with [redacted], she must have had a client. Because someone was relaying what we were each saying through the phone and it was getting extremely obnoxious and unprofessional. They said I could not come earlier because [redacted] was with a client. Finally, my tone got a bit louder and I told them anyone could do my hair I just need to come in as soon as possible because this is for a reception and I am tight on time. They finally said just to walk in. I came in and was seen right away. I showed them a picture of what I wanted and she started to curl my hair. After, she started putting my hair half up. It did not look anything like the picture and I told her that. She kept trying and asked me what I thought, and I said look at the picture! Finally, I saw one of their other workers with the style and she came over. I said this isn't hard, I want similar to her. She tried to do it, and again, did not look right. The other lady (I think [redacted]) took over, and within 10 minutes, it looked perfect. The other lady was combing out my curls while [redacted] did something to make them look perfect.I checked out and they charged me $50. I came once for another wedding in Sept and it was awful. I will never return to Hair Cuttery ever. I could have done my hair by myself for free for the efforts that the lady did and instead I wasted $60.Desired Settlement: I want my money back and I will never ever return. She can keep her tip even though that wasn't deserved and it should have gone to the other lady. I want my $50 back on my card.