HAIR CUTTERY

Review: Last week, I called and made an appointment for an updo. The only reason I called this location was for two reasons: 1) it is right down the street from my house, and 2) I looked up prices online and it says $17 and up for an updo. Great price. I made an appointment for 4pm on 10/26. This was for my cousin's wedding which was taking place in [redacted], VA. The wedding ended a bit early, so I drove the 30 miles home, just to go to this location to get my hair done in time for the reception at 7pm. I called when I got into the car and asked them if I could come earlier. First, the lady that was scheduled with [redacted], she must have had a client. Because someone was relaying what we were each saying through the phone and it was getting extremely obnoxious and unprofessional. They said I could not come earlier because [redacted] was with a client. Finally, my tone got a bit louder and I told them anyone could do my hair I just need to come in as soon as possible because this is for a reception and I am tight on time. They finally said just to walk in. I came in and was seen right away. I showed them a picture of what I wanted and she started to curl my hair. After, she started putting my hair half up. It did not look anything like the picture and I told her that. She kept trying and asked me what I thought, and I said look at the picture! Finally, I saw one of their other workers with the style and she came over. I said this isn't hard, I want similar to her. She tried to do it, and again, did not look right. The other lady (I think [redacted]) took over, and within 10 minutes, it looked perfect. The other lady was combing out my curls while [redacted] did something to make them look perfect.I checked out and they charged me $50. I came once for another wedding in Sept and it was awful. I will never return to Hair Cuttery ever. I could have done my hair by myself for free for the efforts that the lady did and instead I wasted $60.Desired Settlement: I want my money back and I will never ever return. She can keep her tip even though that wasn't deserved and it should have gone to the other lady. I want my $50 back on my card.