Hair Fetish Day Spa

In response to [redacted] ***, her vehicle is ready for pickupAfter we stated that she wouldnot incur the extra costs, we found additional work that needed to be doneWe did that workfree of chargeShe should be satisfied at this point with no incurring any additional charges,and knowing her vehicle is ready.Robin [redacted] Continental Transmission

Repair order with signed authorization by [redacted] to remove and dissemble, repair [redacted] financial application in which [redacted] was denied, as she tried to apply for credit to pay for said repairsWork order showing she ok'd work Title to car she gave us for payment for what she owed in laborWe still have the vehicle, and call her on a daily basis in hopes she will come pick up her car, however she does not have any money and continues to tell us she can't pay for repairsShe even had her daughter apply for credit, and was deniedWe have since cut the bill in half but she is still unable to come up with any money at allWe are trying to work with [redacted] dailyWhy did she bring it for a transmission rebuild to a transmission shop if she didn't have any money? Robin [redacted] Continental Transmission

re: complaint id [redacted] In regards to Mr. [redacted] complaint, please know that he had a engine block that had stripped bolt holes for the starter which was unrelated to the original transmission work done.We had to have an engine block adapter and new starter made, along with a torque... converter adapter. All of which we did at no additional charge to the customer.The vehicle is now ready and being road tested and inspected. It will be ready for pickup on 1/17/18.Again, please know that all of this extra work was unrelated to the original transmission work and at no charge to the customer.Robin [redacted] Continental Transmission

In response to the complaint by *** *** submittper their warranty coverage, I told the customer they would be covered $30/day per hours of serviceThe customer incurred $in rental car fees, of which I paid $200/ I then reimbursed the customer $300, and also waived the $
deductible for their warranty.We did a complete engine Install which takes several days to doIt was at *** discretion if they wanted to do a payment plan, which *** declinedAbigail then informed me that unless Igive her another $like I gave her husband, she would write bad reviews and contact the Revdex.com.The repairs were done correctly to her car, and we stand behind our workShe has a full warranty if needed.She had asked for a corporate number, which I am the owner.No guarantees were ever made on a free loaner car, and all warranty claims are at their discretion as to what they cover.Greg *** President, Continental Transmission ***

In response to the complaint by *** ***, let it be known that we had taken apart the vehicle to diagnose itOnce she said she didn't want the work done, it took awhile to put it back togetherShe was fine with that and she now has her vehicle back and has for some timeThere was also
language barrier issue, as she didn't speak very good English and we weren't positive she understood our conversationsShe does have her vehicle and the complaint should be closed.Greg ***, PresidentContinental Transmission

Tell us why hereResponse to *** Revdex.com Complaint ***Elliott Homes has deployed many resources and has made many site visits in an effort to find a solution to Mr***’s issue of hearing his air conditioning (“A/C”) unit through the exterior walls of his home, and it’s disappointing to hear
that he is still dissatisfied.Mr*** purchased a Plan *** **, which was built throughout that Elliott Homes communityThe A/C unit is placed in the same location at each home with this plan.At Elliott Homes’ request, our contractor visited Mr***’s home on two occasionsOn the first visit, the technician listened to the operating unit. He reported that based on his experience, the A/C unit wasn’t making any more noise than what is considered for that unit.After the first visit, Mr*** expressed his disappointment to our Home care tech, and I was asked to made a visit to his home.On my visit, I listened to the A/C unit running from inside Mr***’s master bedroomLike the technician who visited the site previously, and using my many years of experience, I too felt the A/C unit was operating at a noise level As evidence, there were no sounds of abmetal-to-metal vibrations; no high-pitched squeals; no bearing noisesI discussed with Mr*** the fact that a running motor, pumps and fans, like his A/C unit has, make noises that cannot be completely mitigatedI suggested that he introduce other sounds that might help mitigate the sound he was struggling with. Mr***’s position was that because he can hear it, the A/C unit is defective and it needed to be replaced. I explained that the A/C unit has a warranty on function and operation but not on noise level satisfactionMr*** didn’t want to hear any more suggestions on how he might be able to mitigate the noise, so I leftAfter leaving, and realizing we hadn’t been able to help Mr***, I again reached out to our contractor. I asked them to return to the home, physically inspect the A/C unit, confirm all isolation bushings were installed correctly, and confirm there were no loose parts; and in so doing, if it was possible, to show these elements to Mr*** so he could see that the A/C unit is operating as it was designed.The contractor did return to Mr***’s home and did complete the requested inspectionAfter this site visit, the Elliott Homes Home Care Technician (“HCT”) assigned to this community followed up with Mr***. After that follow-up, the HCT believed the matter had been closed: though Mr*** wasn’t entirely happy, he understood that Elliott Homes had done all that they could; and that if he wanted to approach other options, he would need to do so on his own accord and at his own expenseElliott Homes strives to satisfy any and all of our customers’ concerns; but noise complaints can be the most difficult issues to addressIn this case, I believe we did do our very best to help Mr*** solve his issueUnfortunately, we weren’t able to find anything that was broken or that needed to be repairedIt is still our position that the A/C unit is operating as designed and within the guidelines set forth by the manufacturer

The customer brought the car in, and we gave a price for a transmission replacementWhich we recommendedAfter weeks went by, *** opted to repair his existing transmissionThe vehicle came back with a problemWe took care of it at no chargeWe returned the vehicle back to *** *** with
a month, 12,mile warrantyThe facts are: *** *** does have a mth, 12,mile warrantyIf he's experiencing problems, we would be more than happy to honor that warranty for him

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***
The owner Greg *** did actually inform My husband an I when we originally dropped off our vehicle it would be covered at no costWe were not told any more details about thisAt one point my bank was being charged for the rental an we called Greg and informed him of the charges and he stated to us that those charges will be waived an refunded to me an made by mistakeGreg gave my husband $under the table because a bad review was made after we found out he had lied about the cost we would have to pay an then our heat stopped working after the engine was installedContinental did fix the heating issue at no cost because it was something that occurred when installing the new engineI did request to Greg $to even out the payment in my account because he had stated to us in his shop when we found out about the cost of the rental he would help set us up on a payment planGreg admitted to forgetting to request a payment planI called the rental car company an they also informed me he never once called to request oneI requested from Greg after all the issues to help resolve this an ask *** for a payment plan and that is when they denied it after I was already charged for the carI asked for Continentals corporate number an he stated there is no contact for them as they do not existLater in our phone conversation he had threatened to call corporate on me because I pleaded to him for some assistance because of his mistakesHe kept my car on his lot for days and only needed it for a total of days, days to wait for the part an to install the partHe never informed me once I could pick up my vehicleMy husband an I called him once a week to hear updates and were never given actual updates on the status of the carA claim was put in with my bank accountMy ideal resolution would to make sure my claim is taken care of

I am rejecting this response because: Elliott Homes should listen to concerns rather getting all defensive about it AC unit may not be defective but it is a noisy model, I recommend Elliott Homes should not put this model in homesI have previous two homes and looked at other homes and consulted subject matter experts it is a Noisy Model Elliott Homes homes should stop using this model AC unit is placed feet from the bed next to a Glass Door, a bad design, I recommend to Elliott Homes place AC Unit away from Bed Rooms.Elliott Homes please understand I am helping you make a better home design

The initial repairs were done in a timely mannerHowever, the car had been sitting for year prior to having us work on itWe gave an quote for a transfer case and a transmission jobAfter the repairs were done, the car was overheating, it needed a battery because the customer had the wrong
battery in the vehicle which caused a dead battery, and it had an engine noise.We had to special order a thermostat from Land Rover which was a $repair that we did not charge the customer for.We also installed a new battery free of charge to the customer ($150)despite them having the wrong battery in it when it was brought to us.so, the initial repairs were done in a timely manner, however it needed other work that we have done for freeCurrently we are replacing the fly wheel(@ $job) that we are doing free of charge to the customer.That's a total of $In free work that we have done on this vehicle

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

In response to [redacted], her vehicle is ready for pickup. After we stated that she wouldnot incur the extra costs, we found additional work that needed to be done. We did that workfree of charge. She should be satisfied at this point with no incurring any additional charges,and knowing her vehicle is ready.Robin [redacted] Continental Transmission

RE: [redacted]12/18/17UntitledIn response to [redacted] complaint,please let it be known that we are currently taking care of the problem. There will be no additional charges to the customer.We have no say in what the warranty companies authorize. In her case, her maximum coverage was $2500....

The transmission was more than that.However, we are doing the customer a courtesy and all should be settled.Continental Transmission

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We put a rebuilt transmission in Vic's car with 1 day service and provided a 12 month, 12,000 mile warranty.He later returned, bringing the car back for a power steering line leak. It was unrelated to the repair we did. We installed a new power steering line at NO CHARGE.At that time, he expressed...

to us that his friend said he paid too much for the transmission, and felt it should nave been 1,500 rather than $2,800. At that time, 1 tripled his warranty to 3 years/36,000 miles in an attempt to satisfy him.He later called with a leak under his car. I went to the shop that his car was at and took photos and verified that it was an unrelated to the previous work we had done for him. At that time I offered to fix that for free in another attempt to satisfy him.He told me he was happy with the work we did on the transmission, but feels like he overpaid.However, he agreed to the price and signed the repair order.We continue to stand behind our warranty and are happy to honor it if he needs that.

[redacted] Revdex.com number [redacted] Second Response   Let me first apologize for being the one to create additional miscommunication about this issue. When referencing a “toy being flushed” in my response as the possible cause, I did simply because it was referenced by the Elliott Homes plumbing contractor as a viable reason for the presence of a cloth-like substance creating a blockage in the [redacted]’ toilet. Apparently Mr. [redacted] didn’t actually say they thought a toy was flushed down the toilet. I can only speculate at this point that this possibility was mentioned in the chain of conversations that took place among many people while the service call was being set up. It is, in fact, a typical problem in plumbing backups.  Neither the Home Care Technician, [redacted] nor I meant to mislead or try to negate any responsibility surrounding this issue. I think the area where we missed the mark in this situation was in our initial interaction with the customer at the time of the service. I think we should have made sure Mr. [redacted] had a clear understanding of what caused or what was believed to have caused the issue, and then fully explained the cost and reason that cost would be the [redacted] family’s responsibility. I also believe the bill arriving 30-plus days after service meant the circumstances were not fresh in everyone’s mind, and that should not have been the case. Had we been able to set a better expectation after the service had been completed, I truly believe this disappointing situation could have been avoided.  I have personally reached out to Mrs. [redacted] and we had a very productive discussion about this issue, and I feel we both have a very good understanding of each other’s positions. In a gesture of good will and to express our constant pursuit to insure our customers are provided the highest level of service, Elliott Homes has chosen to help out with the cost of this service work. We do believe this matter can now be considered resolved. [redacted] Customer Service Manager Elliott Homes Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I received a message on December 28th, 2017 stating it's been sitting there waiting for me to pick it up since December 18th, 2017 yet when I go to take delivery I drive a block and have to turn right back around because the Land Rover LR3 was making more noise and more frequently then when I initially brought it to Continental Transmission. By Greg [redacted] own admonition, he advised it was still the transmission's center shaft piece that needed to STILL BE REPAIRED, and he apologized that it was test driven by a Technician instead of taking the Technician's word he should have made sure it was delivery ready himself. So yes the vehicle is currently driving without a problem and hopefully said transmission work is done correctly so that I won't have to return.
Regards,
.
[redacted]

Revdex.com ID# [redacted] Customer [redacted] We at Elliott Homes are dismayed that this unfortunate issue has created disappointment with our customer. We strive for an exceptional experience with all of our homeowners. As indicated in the below report I received from our plumbing contractor, the...

original service call came in from someone other than Ms. [redacted] - the plumbing contractor believed it was from Mr. [redacted]. The person reporting the issues stated, according to my contractor, that they believed a stuffed toy had been flushed down the toilet. Mr. [redacted] was on site during the repair work and witnessed all that was going on. My plumbing contractor left feeling he agreed about what caused the plumbing blockage.  The contractor was very surprised to learn that the owner was surprised by the stated cause and resulting cost of repair. In our opinion, some confusion may have arisen because of the invoice that was sent to the [redacted] family. The invoice simply stated, “Tampons were found in the line backing up top floor,” with no mention about the cloth-like substance also found. Further, the invoice stated only that the lines were camera’d, but it did not state the reason for that action or the length of line that was inspected to insure the problem had been resolved.     Warranty on toilet and drain backups, as detailed in the performance guideline manual presented to each homeowner, states in part that the builder’s responsibility concludes at the time of product delivery, unless it can be determined that the blockage was from construction-related activities. The original service call was that a stuffed toy possibly had been flushed down the toilet; and in fact, a cloth-like substance was found using a camera to inspect the line.  For this reason, we believe the responsibility for repair lies with the homeowner. Perhaps if the invoice had been more descriptive, there would have been no need to address the issue.           The response from the plumbing contractor who responded to the sewer backup.   The call from the homeowner was that he thought their child had flushed a stuffed animal down the master toilet.  Sent two guys to the house and pulled the master toilet then ran the camera down the line and saw the blockage shortly past the toilet. When we retrieve the blockage with the snake, we saw the blockage was caused by “multiple tampons” and a big wad of cloth like material. Not sure if that was the stuffed animal or not. If it was, the snake tore it up.   After clearing the line, we ran the camera for the master toilet all the way to the street to make sure there we no further obstructions. Like a stuffed animal.

Repair order with signed authorization by [redacted] to remove and dissemble, repair. [redacted] financial application in which [redacted] was denied, as she tried to apply for credit to pay for said repairs. Work order showing she ok'd work.  Title to car she gave us for payment for what she owed in...

labor. We still have the vehicle, and call her on a daily basis in hopes she will come pick up her car, however she does not have any money and continues to tell us she can't pay for repairs. She even had her daughter apply for credit, and was denied. We have since cut the bill in half but she is still unable to come up with any money at all. We are trying to work with [redacted] daily. Why did she bring it for a transmission rebuild to a transmission shop if she didn't have any money? Robin [redacted]  Continental Transmission.

re: complaint id [redacted] In regards to Mr. [redacted] complaint, please know that he had a engine block that had stripped bolt holes for the starter which was unrelated to the original transmission work done.We had to have an engine block adapter and new starter made, along with a torque...

converter adapter. All of which we did at no additional charge to the customer.The vehicle is now ready and being road tested and inspected. It will be ready for pickup on 1/17/18.Again, please know that all of this extra work was unrelated to the original transmission work and at no charge to the customer.Robin [redacted] Continental Transmission