Hair Fetish Day Spa

In response to the claim: When the customer brought the car in, we did a free evaluation. Atthat point, we told her it was an internal problem with the transmission and we needed to openit up to see what failed. She gave us written authorization to remove and check lt. She read andsigned the repair...

order. When the transmission was out, we gave her a price to rebuiuld it Weprovided her with a free rental car and after all repairs were approved and signed for, we hadthe car done and delivered in 1 day to her.Greg [redacted], PresidentContinental Tranmission

We had originally installed a re-manufactured engine. After it was installed we realized it had problems and at that point, we put the customer in a rental car at our cost. We also contacted the manufacturer of the engine in which they shipped us another new re-manufactured engine.The day the new...

engine arrived we installed it and finished the job and delivered the vehicle to the customer. She appeared happy and satisfied with the work done. Let it be known she does have a warranty in which she is aware of.Greg [redacted], PresidentContinental Transmission

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]
 Continental transmissions response  is not exactly what happened . Continental took ADVANTAGE of my situation because I plow snow with my truck and broke down during the snow storm on 3/14/17.I had to take my vehicle back there numerous times at least six maybe seven they broke the power steering line taking the transmission in and out because they did a horrible job putting it in the first time after a month I had to finally convince the owner to give me another new rebuilt transmission that's what caused the power steering lines to break  after seven weeks of being without a vehicle I picked it up and had a new leak unrelated to the power steering leak it was the transfer case which is related to the transmission been taking out again and they cracked something in there .Plus my tailgate now has 2 creases in it thanks to more ineptness of Continental workers.Again their mechanics do not know what they're doing so I chose to bring it to another shop hopefully to get the problem resolved and when I get the bill I'm gonna to present it to Continental.Continental will never work on my vehicle or any vehicles of anybody I know ever again.