Halls-Home-Improvement.com

Hello, the customer has found the partsTechnical support also called herPlus she was also sent a free giftCustomer also requested a video assembly and it was emailed to her as wellHello, I hope you are well and https://www.youtube.com/watch?v=vxI0rJwukys is the assembly video just in caseAnd I also requested tech support call you just to make sure :)Thank you and please have nice afternoon Kindest Regards, Samantha Redding www.TrendTimes.com From: [redacted] ] Sent: Tuesday, October 18, 4:PM To: [email protected] Subject: Re: order TrendTimes.com- [redacted] from TrendTimes.com Do you have a better diagram of how the supports go in the front and rear of the car? If so can you email them to me Sent from my iPhone "

Hello,I am sorry, but this is not trueWe had sent this customer a replacement remote control

See attached Emails between Trend Times and myself.The Item is defective, I should NOT have to pay a 20% restocking fee or shipping for something that arrived brokenThey stated that they pretest each item before shippingIf that were true they would have discovered it didn't workI cooperated with their customer service, trying different batteries and following their instructions and the instructions that came with the deviceNothing worked and there were no lights lit on the control Also, Trend Times did not offer to provide a replacement Remote control as I would have accepted the replacement control rather than return the complete boat which is sizableI assume that something I order online or purchase in a store should work as described when it’s take out of the box, if not I should be able to return it for a full refund or be offered a replacementThis did not happenI have contacted my credit card company and filled a grievanceI have since found numerus complains online regarding Trend Times from many unhappy customers that were treated unfairly in similar circumstances.All I want is a working device or a refund in full

Of course the electric car was delivered later than what was was originally statedSecondly, I've found out that it's missing key parts during assembly so basically the car should not have been delivered at all because it's not functional with missing piecesGaskets for the tires, parental remote missing and who knows what elseNot even sure if it will work once properly assembledJust an all out bad experience

Customer's order was delivered on Friday DeliveredSigned for by [redacted] Fri 8/12/9:am Hillsboro, OR US

Hello, I am sorry, but this customer is not being honestThe phone call was pulled that he referencedHe has called multiple timesOn his initial phone call where he had ordered the item he kept saying to the rep that he had ordered before from somewhere else and they never received itAnd that we better send it or else there would be problemsCustomer ordered it ground shipping of 5-business days which is about weeks and USPS says the item was deliveredFYI, this customer called in screaming just a few days letter, screaming profanities and all types of insults and threats that were totally uncalled forThis customer has obviously had a bad experience with another company due to his own admission on the phoneHe is abusing the system and his recipient has the itemAlso service has been in touch with this customer constanly via email and updated him with delivery as the carriers are experiencing severe weather delays as you know across the countryPlease close this dispute as the customer has their item and they are abusiveHarry M [redacted] January 25, , 5:pm Delivered, Left with Individual MOUNTAIN VIEW,CA

Order was delivered and they were also sent a free gift at no additional cost

All requests about this order was initiated by me in reference to this order.Time line is as follows.ordered 8-16, 8-customer contacts vendor about status and tracking
number, 8-vendor replies without tracking number but says Friday or Saturday delivery 8-26/27.Item did not arrive so again the customer needed to contact vendor on 8-to get a tracking number and status8-vendor contacted customer and now says oh the item is going thru warehouses, so the first communication was a lie, and states it will arrive on Friday or Saturday 9-or 9-again. Item did not arrive so again the customer had to contact the vendor on 9-stating do not believe what has been communicatedPlease cancel order and refund us. 9-5vendor state with facts that will receive in daysCustomer refused order for inadequate delivery time frame

Hello,Yes, we had offered to exchange the boat for him as courtesy, but he stated he did not want a new boatWe do not take returns on boats as people misuse and mishandle them and then want to returnAs you can see we have tried helping the customer with new parts, and have offered to exchange it. Hope you are well and are having a nice day. Kindest Regards,Samantha R***Trend Times Support Team***

Hello, the customer refused the order without even telling service.Even though they were constantly in touch with service

Hello ***, we hope you are well and are having a nice dayWe sincerely regret any inconvenience you may have encountered as we process thousands of orders weekly We do have customer service lines and order lines for everyone’s convenienceI did look into your order for the remote
control boat which is a hobby item and it was tested by technical support who confirmed the battery was not fully chargedWhen the battery was fully charged it did work perfectly Service was also in contact with you and had responded to each message and inquiry you had submittedYou were also refunded and were not charged anything additionalWe have served over million happy customers and we want you to be happy tooPlease feel free to contact us via the contact us page at the very top of the site if you have any additional questions or concerns in this matter and we will be happy to assist you

Hello,I am sorry, but I checked on your order and I see technical support had contacted you at *** and sent you parts per the warranty for your hobby item and they also walked you through assembly of your itemAn email was sent to you as well with the video of how to assemble and operate
your item as wellIf you have any questions please let us know and we are happy to assist you.Kindest Regards,Craig M***

Hello,Service has called and emailed this customerThey ordered ground which is 5-business days and was shipped ***We cannot release tracking numbers as people reroute the cars to different addresses which the credit cards do not likeWe have screen shots of all the emails sent to herShe
literally emails and calls 5-times a day

TrendTimes was in touch with this customer the entire timeCustomers comments are not authenticCustomer refused the item

Hello, this customer had already disputed the charge on their credit card. Remote control boats are a hobby item and per the store terms agreed to at checkout he was offered parts or service. Which he refused. Then he demanded to return it. We offered to exchange it and he did not want to and...

disputed the charge. We do not send return labels and all returns are subject to restocking fee. Normally we do not take returns on boats as they are a hobby item. We tried to help them and they did not want to work with us. Disputing the charge and keeping the boat is not correct.

See attached Emails between Trend Times and myself.The Item is defective, I should NOT have to pay a 20% restocking fee or shipping for something that arrived broken. They stated that they pretest each item before shipping. If that were true they would have discovered it didn't work. I cooperated with their customer service, trying different batteries and following their instructions and the instructions that came with the device. Nothing worked and there were no lights lit on the control.  Also, Trend Times did not offer to provide a replacement Remote control as I would have accepted the replacement control rather than return the complete boat which is sizable. I assume that something I order online or purchase in a store should work as described when it’s take out of the box, if not I should be able to return it for a full refund or be offered a replacement. This did not happen. I have contacted my credit card company and filled a grievance. I have since found numerus complains online regarding Trend Times from many unhappy customers that were treated unfairly in similar circumstances.All I want is a working device or a refund in full.

Hello, I am sorry, but this customer is not being honest. The phone call was pulled that he referenced. He has called multiple times. On his initial phone call where he had ordered the item he kept saying to the rep that he had ordered before from somewhere else and they never received it. And that...

we better send it or else there would be problems. Customer ordered it ground shipping of 5-10 business days which is about 2 weeks and USPS says the item was delivered. FYI, this customer called in screaming just a few days letter, screaming profanities and all types of insults and threats that were totally uncalled for. This customer has obviously had a bad experience with another company due to his own admission on the phone. He is abusing the system and his recipient has the item. Also service has been in touch with this customer constanly via email and updated him with delivery as the carriers are experiencing severe weather delays as you know across the country. Please close this dispute as the customer has their item and they are abusive. Harry M[redacted] January 25, 2017 , 5:38 pm Delivered, Left with Individual MOUNTAIN VIEW,CA94040

Good Afternoon, I asked for the tracking information I was promised that I never received. I have continually received the run-around was was told to call [redacted] myself. [redacted] will not release any information to me without a tracking number. In all of my online shopping have I never had a company not release shipping information. The reason I left several voicemails was because when you call, they give you 3 options - shopping, customer service, order tracking or technical support - the only time it connects you to a person is if you choose the shopping option. Otherwise, you need to leave a voicemail. I never received a phone call back and no messages were left for me. I still have no idea whether or not this was shipped because at this point, no tracking information has been provided. As you can see from the email string, I was promise tracking information last week within 24-48 hours - which I never received. I was also told that it wold be here Tuesday, and then on Thursday - but I'm not quite sure what to believe. The person writing back to me has said they spoke with the shipping department themselves, but I would like to speak with shipping.I have been trying to cancel my order because we did not receive it within the 5-10 days we were supposed to. We have not been given any tracking information. All we know is our payment was taken and we no longer want the product because we have a. not receive it and b. don't know if it even exists.

Hello,I am sorry, but this is not true. We had sent this customer a replacement remote control.

[redacted]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]