Halverson's Meats

This guy is looney tunesHe wants a full cash refund on food after months and he says he told him we would do thatHe talked to me on the phone(So Rude!!!!!!!!) I made a point to ask him if he was sold the same box of steaks that we showed him and he said yesThat's is why he decided to lie on this complaint and say we showed him picturesWe always show all of the customers the same box of steaks that they buyAnyway, per state law, we will exchange any steaks that he as left that he deems unsatisfactoryWe will not be giving bugs bunny any charity in the form of cashWe, as well as no food distributed could or wouldSomething is seriously wrong with this guy

Complaint: [redacted] I am rejecting this response because: I have not had any response to this complaint Has this company responded to the Revdex.com? Sincerely, [redacted]

Our response for this type of complaint is consider all the same, we cannot offer a cash refund after more than hrs from time of purchaseThis is written on all of our sales receiptsWe carry products that are inspected and graded by the USDAWe are licensed by the state and have never had any red flags with themWe have offered the customer a full replacement for everything in her freezerThe customer declined that offerThe customer became very unruly after she was told she could not have her wayI will post a couple of screen shots from her child and what looks like her daughters boyfriend after she her demands were not met from her phone tantrumWe will still offer a full replacement, not a refund

***,I apologize for the experience with our beef packI will call you later today and work something out with you as far as getting some quality food for youWe won't be using any gift cards to Super One but we will make it right with youThank you John [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I expect the new product to be delivered to my home and the old product to be removed I need to be contacted to schedule a pick up day and time

I am rejecting this response because: the business asked if I really EXPECTED a refund after all this timeNo, I EXPECTED a refund in full within days as the purchase agreement stated Now I am DEMANDING the refund that they have owed me for the past months The only things I have come to EXPECT from Halversons, however, are shady business practices and a complete lack of respect for the customer I have my purchase receipt, I have phone records, I have bank records, I have a receipt for certified mail used in my return, and I have the phone number for a lawyer I EXPECT I'll need to use it

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only if they come through and provide me with new steaks equal or greater in value compared to what I purchased I have not received a call regarding the matter as of yet They were supposed to contact me yesterday I'm not sure if this response was necessary to do so

I am the *** that the customer is referring toThat makes me believe we spoke at some point but I don't really have a memory of these events happeningI wouldn't be able to issue a refund after so many months with a food itemIs there honestly an expectation of a full refund in this instance?

Initial Business Response /* (1000, 10, 2016/01/19) */
*** has his refund issued and the meat picked up out of his house
Initial Consumer Rebuttal /* (3000, 12, 2016/01/29) */
Per a phone call from the customer, he stated that he has not received the refund as promised
Final Consumer Response /* (3000, 16, 2016/02/19) */
Per a phone call from the customer, he stated that he has still not seen his refund and would like to know the status of that
Final Business Response /* (4000, 18, 2016/02/29) */
I will touch base with customer before March 2nd to make sure he is satisfied

Ours apologies *** for the lack in communicationWe will contact you tomorrow to set up a delivery/swap out

Initial Business Response /* (1000, 8, 2015/07/31) */
Halversons has not been contacted by the *** in regards to a cancellationIf you would like the same or similar product, we can exchange that product outThat is the only solution we can offer as we are far past the day cancellation
periodThank you
Initial Consumer Rebuttal /* (3000, 10, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We attempted to contact Halvorsons several timesWe have a copy of cancellation notice which was sent in a timely manner and was stamped by the local post officeThey called us on 7/10/in response to a phone call from usThey said they would review their records and get back to usThere has been no contact from them and I again left a message with them on 7/28/Their claim that we have not contacted them is false
Final Business Response /* (4000, 12, 2015/08/17) */
For this case, Halversons will refund the money for the steak boxes that have NOT been eaten out of(Fyi Halversons is within its full rights to do nothing at this point) So of the boxes in the variety pack, if have been eaten out of, the customer will get refunded for of themHopefully that is satisfactory,
Final Consumer Response /* (3000, 14, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are not satisfied with the response from Halverson's MeatsWe cancelled the contract within the specified timeframeContract reads that full refund would be made within days of receipt of cancellationTheir response of only full unopened boxes of meat can be reimbursed is absurdHow are we to try the product if we don't open the boxes?!
Since they refuse to honor this contract we wish no further contact with them but request that our complaint remain on fileThank you

Initial Business Response /* (1000, 8, 2015/07/09) */
The steaks that *** has an issue with will be replaced with fresh steaks according to our policyA truck will come out and do the exchange by July 24th
Initial Consumer Rebuttal /* (2000, 10, 2015/07/10) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
That's all I wanted in the first place

We apologized for our product not meeting your standards for meatThat is unacceptable to us as wellWe will do everything in our power to make you happy as wellI would like to replace what you have in your freezer with fresh cases of our more premium productHopefully this will meet your
quality standardsThank you

I am rejecting this response because:
As you can see in his response the guy is very unprofessional in his choice of words, and very disrespectful.The Salesman that made the sale specifically said I had a full year satisfaction guarantee(months) It is written in ink (his ink, his penmanship) along with a phone number that is no longer in service. This invoice was dated 2/12/16.Yes, I was unsatisfied with the purchase and the product days after receiving it, and having the first steak out of the box. However, I chose to hold my complaint to try a few of the different products and see if they were worth the plastic they were packaged in.(they were not.) Also, chose not to call and complain right away, because the salesman just told me that I had a full year to make my complaint and be reimbursed if I was un-satisfied.I have all but or of each left, as a few I tried alone, and a few I tried with company.I WILL NOT be satisfied until they reimburse me for the product as was promised upon making the sale.Their company as with any company that wants to stay in business and provide a valuable product, needs to find a worthy product and stand behind it.The product they sold me was not worthy of making that claim.He told me on the phone that it is not his problem and advised me to contact the packaging company.My problem does not lie with the packaging company, but with his company as the company that sold me the unworthy product.If he would like, he is more than welcome to find and do business with a different packaging company, and find a worthy product, but that is his choice, not mine to make for him.If he feels my complaint is one that needs to go back to his "packaging company", than it is up to him to take care of this issue with themBut that doesn't take this complaint out of his hands as far as dealing with an unsatisfied customer on my partIt is still his responsibility

Initial Business Response /* (1000, 8, 2015/11/20) */
Halversons Inc will have one of our service managers drive to the Bergs house, assess the meat, and give a meat exchange and partial refundFyi..no company that sells food, has a policy that states: 'If the customer doesn't like it, you can
have a refund.' There is no way the salesman stated that as that would be a preposterous refund policy to honorThe warranty that is on our product, protects the customer against freeser burn and broken packaging, not if the customer doesn't like itIt's frozen beef and chicken, that is inspected and graded by the USDA who gives us a license and inspection every yearAnyway, we will contact to arrange that appointment
Initial Consumer Rebuttal /* (3000, 10, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all Aaron *** did say that if we didn't like it we would get a refundI am not in the habit of lyingI don't think that we should have to keep the rest of the meat eitherWhat we tried we didn't care forWho is to say we will like the rest of the meat, and what if we don'tThen whatI would rather just return the meat and be done with it
Final Business Response /* (4000, 12, 2015/12/10) */
Returning the meat for a refund is not an optionYou can't eat the steak and not payWe never have done business this wayNo company in the food business would do business fhat way
Final Consumer Response /* (3000, 14, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not say I wanted the money back for the meat that we consumedI would like a refund of the rest of the meat that is leftI think this is a fair requestI am not the first person that has had a problem with your productI hope we can come to an agreement soonSincerely,***

We will contact the customer, ***, and arrange for her to have her product replaced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I expect the new product to be delivered to my home and the old product to be removed I need to be contacted to schedule a pick up day and time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 8, 2016/02/29) */
Your refund was processed today on 2/29/and you will see it within 3-biz days
Initial Consumer Rebuttal /* (2000, 10, 2016/03/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That's all I wantedJust to
get my money backI don't know why I had to go through all this for that to happenIt should have been right from the time the meat was returned to them

Yes I would like to apologize to *** *** and her familyWe missed the delivery and that is my fault*** did purchase the voucher through GrouponThey are pretty reasonable about refundsIf she just states that she was not able to redeem her purchase, I'm sure they will work with herI
will verify that she was not able to get it due to missed deliveryWe do not get paid until we redeem your voucher number so since we have not redeemed it, *** will have to go to GrouponAgain, I apologize for the experience and if she would still like the steaks she ordered at no charge, I will gladly dispatch a truck to deliver those