Hammacher Schlemmer & Co

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Gordon ***, Thank you for contacting Hammacher Schlemmer regarding complaint [redacted] First of all, I would like to apologize for the frustrating circumstances you have experienced We have been serving customers for more than years, customer satisfaction is a priority to us We are confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner In response to complaint ID: [redacted] , your exchange shipped from our warehouse on 2/13/ [redacted] tracking ( [redacted] ) shows that it was delivered to you on 2/15/18.Unfortunately, January is always our busiest month for returns due to the Holiday season We again apologize for the delay in processing your exchange Please contact us if you have any further questions or concernsYou can email us at [email protected] or call us at 1-800- [redacted] As always, we stand behind every item we sell and hope that you give us the opportunity to serve you in the future Sincerely, Michelle [redacted] Customer Service Manager Hammacher Schlemmer

Dear [redacted] ***,Thank you for contacting Hammacher Schlemmer regarding complaint [redacted] First of all, I would like to apologize for the frustrating circumstances you have experienced Customer satisfaction is a priority to us, serving customers for more than years We are confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner In response to complaint ID: [redacted] , I have thoroughly researched our database and found you did indeed have another account with usUnfortunately this is why you kept getting catalogs from us We sincerely apologize for this I have made sure this second account preferences were set correctly I have also sent your information to our corporate office to make sure your name and info is complete purged from our systemOur catalogs are pre-printed though so there is a chance that you may receive one to two more catalogs Unfortunately, there isn’t a way to avoid this.Please let us know if you have any further questions or concerns.Sincerely, [redacted] Customer Service SupervisorHammacher Schlemmer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Hammacher Schlemmer regarding complaint [redacted] I would like to apologize for the frustrating circumstances you have experienced We have been serving customers for more than years, customer satisfaction is a priority to us We are confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner For order [redacted] , The Brightness Zooming Lamp, our Lifetime Guarantee applies to this item and we would be happy to do an exchange Per our policy we would need to have the lamp returned to us though We do understand that you have medical issues that make it difficult for you to leave your house Due to this, we can issue a call tag with [redacted] and have [redacted] come to your doorstep to pick up the item It doesn’t not need to be placed in the original box Looking at your account, this is what we did for you in February of I apologize if this wasn’t offered to you when you spoke to Customer Service Once the call tag is issued and the [redacted] has picked up this item, we will ship out your new lamp instead of having to wait for it to be delivered to our warehouse Please call our Customer Service Department at 1-800- [redacted] so we can set this up for you as quickly as possibleSincerely, [redacted] Customer Service SupervisorHammacher Schlemmer rHammacher Schlemmerwhy here

Thank you for contacting Hammacher Schlemmer regarding complaint ID: [redacted] We certainly apologize for the lack of customer service that Ms [redacted] experiencedCustomer service is something we have prided ourselves on for more than yearsWe are willing to go the extra mile in order to provide customers with satisfaction and we strive to responds accordingly to all request in a fair and reasonable mannerIn response to complaint ID: [redacted] ; We understand Ms***'s concerns and we have taken action to resolve themA full exchange at no cost to the customer has been processed for the DVD LibraryOnce the item ships today a tracking number will be provided to Ms***In addition a $gift certificate is being sent to Ms [redacted] for the inconvenienceShe can keep the unit she currently has at no costIf the customer does not wish to keep the unit she currently has, a freight pick can be issued upon requestOn behalf of Hammacher Schlemmer please know that we value Ms [redacted] as a customer and apologize for any frustrations or inconveniences she may have experiencedPlease let us know if there are any further questions or concernsSincerely, Donna [redacted] Manager, Customer Service Hammacher Schlemmer Office: ext [redacted] @hammacher.com [redacted] , OH

ID of [redacted] Dear Mr [redacted] ;Thank you for contacting us regarding the return of your Voice Clarifying Amplifier I sincerely apologize that your previous emails were unanswered In reviewing your account, I see that you were given return directions via email and a prepaid [redacted] Smart post label, tracking number [redacted] for the return on 11/26/ I have issued a credit in the amount of $on 11/27/back to your visa card number ending in *** This was done in advance of the return coming back Please return the item at your convenience within the next days Again, I apologize for our oversight in addressing your concerns in a timely manner Please feel free to contact me directly at [redacted] or via email: [redacted] @hammacher.com Sincerely, [redacted] Manager, Customer ServiceHammacher SchlemmerOffice: [redacted] ext [redacted] @hammacher.com[redacted] Visit our web site at: www.hammacher.com Hammacher Schlemmer Offering the Best, the Only and the Unexpected since

Dear *** ***,
Thank you for contacting Hammacher Schlemmer regarding complaint ***First of all, I would like to apologize for the frustrating circumstances you have experiencedCustomer satisfaction is a priority to us, serving customers for more than yearsWe are confident
that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable mannerWe have processed your returnAccording to our policy, since the item was purchased over a year ago, your refund will be in the form of a gift certificateThis will be mailed to you tomorrow, 12/15/Please allow 3-business days to arriveI apologize that this didn’t happen immediately when we received your returnWe are running behind on processing returns at this time of yearAs always, we stand behind every item we sell and hope that you give us the opportunity to serve you in the futureIf you need additional assistance, or have any questions, please contact customer service at 1-*** or email us at [email protected]
Sincerely,
*** ***
Customer Service Supervisor
Hammacher Schlemmer

Dear *** ***,Thank you for contacting Hammacher Schlemmer regarding complaint *** First of all, I would like to apologize for the frustrating circumstances you have experienced Customer satisfaction is a priority to us, serving customers for more than years We
are confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner In response to complaint ID: *** Hammacher Schlemmer strives to find the best, the only, and the unexpected products We test these products through our Hammacher Schlemmer Institute to decide which manufacturers we intend to partner with and put their products in our catalog Our customers choose to buy from us rather than other catalogs or websites because unlike them, we offer a lifetime guaranteeYou can find out more information about how we choose which manufacturers to work with on our website, www.hammacher.com.We would be more than happy to refund you the total price of $which includes the shipping cost of $and the sales tax of $once we receive the item back to our warehouse I would be happy to send you a pre-paid label to use for the return and we will not charge you the return shipping fee Please email us at [email protected] and let us know if you need the label.As always, we stand behind every item we sell and hope that you give us the opportunity to serve you in the future.Sincerely,*** ***Customer Service SupervisorHammacher Schlemmer

Dear Craig ***,Thank you for contacting Hammacher Schlemmer regarding complaint *** First of all, I would like to apologize for the frustrating circumstances you have experienced Customer satisfaction is a priority to us, serving customers for more than years We are
confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner In response to complaint ID: *** I have researched your refund and show that we mailed out a check at the end of the first week of May Since you live in Oregon, it can take up to business days to arrive If you haven’t received the check by the end of this week, we will consider it lost in the mail We can then stop payment and reissue the check to you Please contact me at the email below on 5/if you haven’t received it and I will process a new one immediately As always, we stand behind every item we sell and hope that you give us the opportunity to serve you in the future.Sincerely,Michelle ***@hammacher.comCustomer Service SupervisorHammacher Schlemmer here

Dear Peter ***, Thank you for contacting Hammacher Schlemmer regarding complaint *** First of all, I would like to apologize for the frustrating circumstances you have experienced We have been serving customers for more than years, customer satisfaction is a
priority to us We are confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner In response to complaint ID: ***, we received a chargeback on this order from your credit card company. This means your credit card company was notified by you that this order was fraudulentWe credited the amount of this order back to your credit card company which would have shown back on your account. We then received this item back as a return. Our returns department didn’t realize that there had been a chargeback on this order and attempted to process a refund back to your PayPal account. It declined because there was no money to credit due to a credit already taking place with the chargeback. Again, because there was a chargeback issued on this order, you already received a credit for this order, which means we would not owe you a refund now. If you require further explanation, please email or call us at your convenience and we would be happy to go over this with you in further detailYou can email us at [email protected] or call us at 1-800-321-1484. As always, we stand behind every item we sell and hope that you give us the opportunity to serve you in the future. Sincerely, Michelle *** Customer Service Manager Hammacher Schlemmer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** to Hammacher: thank you for the adjustment, that was not expexted whatsoeverMore importantly, thank you for the explanationThat does make sense and rings true with what the representative had stated regarding the new systemThank you very much!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Hammacher Schlemmer regarding complaint *** First of all, I would like to apologize for the frustrating circumstances you have experienced.We have been serving customers for more than years, customer satisfaction is a priority to us
We are confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner For order ***, the *** Coffee Press is unfortunately on back-order until 7/31/ This item has become extremely popular, especially with the new movie coming out. We went through a complete system upgrade during the first couple of weeks of April. We had to re-key orders that were on back-order and I required us to get another authorization. The customer service representative you spoke to was confused about the backorder date. We apologize for the frustration this caused and I can assure you I have spoken to all our reps about double checking order information before informing our customers. We do have an authorization on your order now but we will not be charging your card until this item is shipped to youDue to the confusion and frustration we’ve caused you with this order, I have taken off the shipping. The shipping came to $and your new total will be $79.90. Again, this will not be charged to your card until we ship out your order.As always, we stand behind every item we sell ad hope that you give us the opportunity to serve you in the future.If you need additional assistance, or have any questions, please contact our Customer Service department at 1-*** Sincerely, *** *** Customer Service Supervisor Hammacher Schlemmer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Hammacher Schlemmer regarding complaint *** First of all, I would like to apologize for the frustrating circumstances you have experienced We have been serving customers for more than years, customer satisfaction is a priority to
us We are confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner In response to complaint ID: *** Our records show that we credited $back to your *** ending in on 10/25/As always, we stand behind every item we sell and hope that you give us the opportunity to serve you in the futureIf you need additional assistance, or have any questions, please feel free to contact me directly at ***@Hammacher.com or at *** *** *** Sincerely, *** *** Customer Service Supervisor Hammacher Schlemmer

Dear Carolyn ***,
Thank you for contacting Hammacher Schlemmer regarding complaint ***First of all, I would like to apologize for the frustrating circumstances you have experiencedCustomer satisfaction is a priority to us, serving customers for more than yearsWe are
confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner.I called you and spoke about this issue on 3/In response to our conversation, I double checked our system and have contacted our Corporate office to make sure your mother’s name is purged from our systemWe again sincerely apologize for the delay and frustration you’ve had with this situationWe also sincerely apologize for your loss
If you need additional assistance, or have any questions, please feel free to me with the number and extI gave youI would be happy to help
Sincerely,
Michelle ***
Customer Service Supervisor
Hammacher Schlemmer

Dear *** ***,Thank you for contacting Hammacher Schlemmer regarding complaint *** First of all, I would like to apologize for the frustrating circumstances you have experienced Customer satisfaction is a priority to us, serving customers for more than years We are
confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner We would be happy to refund you the total price of $which includes the shipping cost of $ This will be sent to you as a refund check and will be mailed to you tomorrow, 3/15/ Please allow 3-business days to arrive I apologize that this didn’t happen when we received the item back to our warehouse As always, we stand behind every item we sell and hope that you give us the opportunity to serve you in the future If you need additional assistance, or have any questions, please feel free to contact me directly at M***@Hammacher.com or at *** *** ***Sincerely,*** ***Customer Service SupervisorHammacher Schlemmer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Gordon [redacted],  Thank you for contacting Hammacher Schlemmer regarding complaint [redacted].  First of all, I would like to apologize for the frustrating circumstances you have experienced.  We have been serving customers for more than 160 years, customer satisfaction is a...

priority to us.  We are confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner.     In response to complaint ID: [redacted], your exchange shipped from our warehouse on 2/13/18.  [redacted] tracking ([redacted]) shows that it was delivered to you on 2/15/18.Unfortunately, January is always our busiest month for returns due to the Holiday season.  We again apologize for the delay in processing your exchange.  Please contact us if you have any further questions or concerns. You can email us at [email protected] or call us at 1-800-[redacted].  As always, we stand behind every item we sell and hope that you give us the opportunity to serve you in the future.    Sincerely,  Michelle [redacted]  Customer Service Manager  Hammacher Schlemmer