Hammacher Schlemmer & Co

Dear [redacted] O [redacted],  Thank you for contacting Hammacher Schlemmer regarding complaint [redacted].  First of all, I would like to apologize for the frustrating circumstances you have experienced.  We have been serving customers for more than 160 years, customer satisfaction is a...

priority to us.  We are confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner.  In response to complaint ID: [redacted].  I have processed a refund check to be mailed to you for $96.85. We were transitioning to a new order management system at the time of your order and I believe that is why we had so many issues with your order.  We sincerely apologize for this.  Our system is up and running now and is much better than our old system.  As always, we stand behind every item we sell and hope that you give us the opportunity to serve you in the future. If you need additional assistance, or have any questions, please feel free to contact me directly at [redacted]@Hammacher.com or at [redacted] ext. [redacted].   Sincerely, [redacted] Customer Service Supervisor Hammacher Schlemmer

Dear [redacted],Thank you for contacting Hammacher Schlemmer regarding complaint [redacted].  First of all, I would like to apologize for the frustrating circumstances you have experienced.  Customer satisfaction is a priority to us, serving customers for more than 160 years.  We are...

confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner.   In response to complaint ID: [redacted], I have thoroughly researched our database and found you did indeed have another account with us. Unfortunately this is why you kept getting catalogs from us.  We sincerely apologize for this.  I have made sure this second account preferences were set correctly.   I have also sent your information to our corporate office to make sure your name and info is complete purged from our system. Our catalogs are pre-printed though so there is a chance that you may receive one to two more catalogs.  Unfortunately, there isn’t a way to avoid this.Please let us know if you have any further questions or concerns.Sincerely,[redacted]Customer Service SupervisorHammacher Schlemmer.

Thank you for contacting Hammacher Schlemmer regarding complaint ID: [redacted]. We certainly apologize for the lack of customer service that Ms. [redacted] experienced. Customer service is something we have prided ourselves on for more than 160 years. We are willing to go the extra mile in order to...

provide customers with satisfaction and we strive to responds accordingly to all request in a fair and reasonable manner. In response to complaint ID: [redacted]; We understand Ms. [redacted]'s concerns and we have taken action to resolve them. A full exchange at no cost to the customer has been processed for the DVD Library. Once the item ships today a tracking number will be provided to Ms. [redacted]. In addition a $100.00 gift certificate is being sent to Ms. [redacted] for the inconvenience. She can keep the unit she currently has at no cost. If the customer does not wish to keep the unit she currently has, a freight pick can be issued upon request. On behalf of Hammacher Schlemmer please know that we value Ms. [redacted] as a customer and apologize for any frustrations or inconveniences she may have experienced. Please let us know if there are any further questions or concerns. Sincerely, Donna [redacted] Manager, Customer Service Hammacher Schlemmer Office: 513.860.4570 ext. 7825 [redacted]@hammacher.com [redacted] [redacted], OH 45014

Dear [redacted], Thank you for contacting Hammacher Schlemmer regarding complaint [redacted]. I would like to apologize for the frustrating circumstances you have experienced.  We have been serving customers for more than 160 years, customer satisfaction is a priority to us.  We are...

confident that we can resolve all issues regarding this complaint and are willing to go the extra mile to respond accordingly to all requests being made in a fair and reasonable manner.   For order [redacted], The Brightness Zooming Lamp, our Lifetime Guarantee applies to this item and we would be happy to do an exchange.  Per our policy we would need to have the lamp returned to us though.  We do understand that you have medical issues that make it difficult for you to leave your house.  Due to this, we can issue a call tag with [redacted] and have [redacted] come to your doorstep to pick up the item.  It doesn’t not need to be placed in the original box.  Looking at your account, this is what we did for you in February of 2016. I apologize if this wasn’t offered to you when you spoke to Customer Service.  Once the call tag is issued and the [redacted] has picked up this item, we will ship out your new lamp instead of having to wait for it to be delivered to our warehouse.  Please call our Customer Service Department at 1-800-[redacted] so we can set this up for you as quickly as possible. Sincerely, [redacted]Customer Service SupervisorHammacher Schlemmer     rHammacher Schlemmerwhy here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, IF THE AD IS CORRECTED IN THEIR CATALOG.  If it is not, I consider the matter unresolved.  I wish to be contacted by the merchant as well as the Revdex.com, when this correction is made.  As of the last Catalog released,  (which I have a current copy of) the item still is represented as EXCLUSIVE.  That simply is not accurate.
Sincerely,
William [redacted]

ID
of [redacted]Dear Mr. [redacted];Thank you for contacting us regarding the return of your
Voice Clarifying Amplifier.  I sincerely apologize that your previous
emails were unanswered.  In reviewing your account, I see that you were
given return directions via email and a prepaid [redacted]...

Smart post  label, tracking
number [redacted]for
the return on 11/26/15.  I have issued a credit
in the amount of $328.90 on 11/27/15 back to your visa card number ending in
[redacted].  This was done in advance of the
return coming back.  Please return the
item at your convenience within the next 30 days.  Again, I apologize for our oversight in addressing your
concerns in a timely manner.  Please feel free to contact me directly at
[redacted] or via email: [redacted]@hammacher.com Sincerely, [redacted]Manager, Customer ServiceHammacher SchlemmerOffice: [redacted] ext. [redacted]@hammacher.com9[redacted] [redacted] Visit our web site at: www.hammacher.com Hammacher Schlemmer Offering the Best, the Only and the Unexpected since 1848

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do feel they have made it right, in all the ways possible they could. as long as I get the item, I am completely satisfied.
Sincerely,
Genevieve [redacted]