[redacted] and [redacted],As you know from our correspondence over the last week, we are aware of the repair situation at your home and working with the vendor ([redacted]) and the Board of Directors at your Community to get it repaired as soon as possible. Because any repair costing more than $500...
requires prior Board approval (per Hammersmith's management agreement with your Community), they must be involved in the process as well. Currently we are awaiting an estimate to submit to the Board, and when and it it is approved by the Board, then we can move forward with the repairs. Also please be advised that the necessary parts for the repair must be fabricated, which also takes time.We apologize that the process is taking longer than you would like, but please know that we are following proper protocol and making every attempt to keep you both updated as new developments arise.Sincerely,Hammersmith Management, Inc.
Initial Business Response /[redacted]/
Dear Homeowner,
Thank you for the feedback. Our records indicate our staff has spoken to you several times. Chaparral Condominiums has recently selected a new maintenance contractor who is performing duties. We encourage you to report...
maintenance items when you see them, however, please note that [redacted] Management facilitates the decisions of your Association's Board of Directors.
Thank you,
[redacted] Management, Inc.
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] claims they have "spoken" to me several times. This is not true. My communication to them has been by email. They "robo" email me that they have received my email, but rarely do I get an email response from a person, and never phone calls. I stand by my complaint that they do not respond to or take care of any of my concerns. None of the maintenance items I've told them about have been taken care of to date. They mention they "facilitate the decisions of the Association Board of Directors". I understand that, but there is no indication that my concerns are even brought to this Board. [redacted] is the Management Company, they are responsible for the day to day management of this property. They advise the Board. [redacted] is responsible for addressing my maintenance concerns. If they cannot perform the job they are being paid to do, they need to resign. It is unfortunate that Chaparral Condominiums Board of Directors does not recognize this and replace them. The only communication I could have with the Board is through [redacted], and [redacted] filters or stops all communication with the Board.
Final Business Response /[redacted]/
Dear Revdex.com,
Mr. [redacted] is a disgruntled former maintenance contractor for Chaparral Condominiums Homeowners Association. The Association has selected a new maintenance contractor who is performing duties. [redacted] Management does not perform maintenance; rather our company facilitates the decisions of the Association's Board of Directors. Mr. [redacted] is able to contact his Board of Directors through their contact information on his Community's website. Board Meetings are open to the public, and Homeowners are encouraged to attend. Board Meeting notices are posted in the Community and on the Community's website. The Board has asked Mr. [redacted] to refrain from contacting the Community Manager directly because of the long history with Mr. [redacted].
Attached is just one example of the correspondence within the last year. We have over 20 pages of activity documented with Mr. [redacted].
Thank you,
[redacted] Management, Inc.
Complaint Response Date bumped because: Holiday
Final Consumer Response /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]'s response is, as usual, patronizing, and does not address the real issues. What I want to hear from them is, "we'll do our job, and take care of these concerns, and then actually do it. I'd like to correct their statement that I'm a disgruntled contractor, to a true statement that I am a disgruntled HOMEOWNER! There is no contact information on the website, in fact there is no current information on the website. Again, at the last meeting I attended, I was discouraged from speaking, and made to feel unwelcomed. NOTICES of Board meetings are NOT posted. [redacted]'s response admitted they've asked me to not contact them, even though this is a RIGHT that I pay for as a homeowner. I also pay for maintenance that is not being done, which is the basis of my complaints. I'm glad they attached a list of my concerns, so all can see the issues. The fact that I have to KEEP complaining proves that these items are NOT being taken care of. [redacted] is obviously never going to agree with me or satisfy me, so there is no point in further communication through this format. However, I DO NOT consider this case resolved!
Dear Homeowner: Thank you for writing. As you know, Hammersmith has been working closely with each Homeowner involved and already corrected the damage for the Homeowner that cooperated in our efforts to resolve the issue. We have deployed our resources several times and presented solutions. We...
offered settlement on two (2) separate occasions, including a reputable contractor that can remedy your basement for the agreed upon price. It is inaccurate to say Hammersmith Team Members haven’t communicated, as our call and email systems clearly show communications every month for the past twelve (12) months. In addition, members of our team who manage insurance claims have visited your home and communicated with you in person on three (3) occasions, a Director of Community Association Services has attended several meetings with you (the most recent was May 19, 2016), and a check for the full amount was mailed to you on May 25, 2016. In fact, at your request, you had a phone call with Hammersmith executives on June 20, 2016. We have attempted to resolve the situation several times, and we look forward to a resolution. Regards, Hammersmith Management, Inc.
Dear Mr. [redacted], Thank you for the feedback. The Community Manager is continuing to research your issue regarding the shared well, however it will need to go before the Association’s Water Rights Attorney. The Association has approved joint use agreements in the past if they are inclusive of...
specific provisions, which include a clause stating that the Association is not a party to the agreement and undertakes no liability or responsibility whatsoever. In addition, the agreement should have it stated that the Association approves the agreement only for the limited purpose of assuring the Office of the Colorado State Engineer that the Association believes that the agreement is consistent with the augmentation plan. The agreement is between the owners, and the Association is not a party to the agreement. It is up to the owners of the lots to resolve the issue. The Community Manager will be in touch after conferring with the attorney to let you know what, if any, participation the Association has in this matter. The Association will complete a sewer clean-out checklist, free of charge, when requested by the seller, to pump and empty the septic system, at which time the standard sewer pump-out charges still apply. Please have the current owner contact the office to request this service. Lead time is typically 2-3 days, weather pending. Thank you for your patience, and please speak to the Community Manager if you have any additional questions. Regards, Hammersmith Management, Inc., managing agent for the Association
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted], Thank you for writing. At the time the status letter was sent to the title company on October 12, 2017, the special assessment of $221.19 and the regular November assessment had not been paid. Both of these assessments were asked to be collected at closing in order to pay...
the account in full through the time of the closing. On November 1, 2017, you paid $147.46 towards the special assessment and paid the regular November assessment, which were both required as part of your closing terms to bring your account to a $0.00 balance. Because your closing date was November 3, 2017, we received your paper work from the title company on November 10, 2017 which cleared on November 14, 2017. At which time we did find there was an over-payment of $384.96 ($237.50 regular assessment + 147.46 special assessment). We are required to wait 30 days before issuing a refund. This is now a credit on your account and is pending a refund this month. Regards, The Team at Hammersmith®
Dear [redacted], Thank you for writing. We are glad that the current issue at hand has been resolved, as you noted on your response dated 8.28.17 (attached). Attached you will also find the Maintenance Responsibility for your lot. For future reference, please note that the shrub bed areas are...
Homeowner responsibility, as designated on the map. Thank you, The Team at Hammersmith®
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11235893, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Ms. [redacted],Your Community Association Manager, [redacted], has relayed that she contacted you yesterday in regard to your complaint. In that call, she advised you that your landscaping would be assessed during the Spring walk with the [redacted] and the landscaping company as agreed upon at...
the February Board Meeting. This type of project isn't completed during winter months or for individual units, as this isn't a cost-effective approach to maintaining the Community. During the upcoming walk, the landscaper will make the list of items needing to be addressed Community-wide, then make the necessary repairs and improvements. This helps budget landscaping expenses for the entire year, and should be completed by May.As far as the porch light of your residence is concerned, Amy has relayed that she has advised you that this is a Homeowner responsibility, not the responsibility of the Association. This is reflected in [redacted]' Governing Documents and the Maintenance & Insurance Chart, copies of which were emailed to you as well.Part of managing a Community Association is ensuring that projects are completed on budget and for the benefit of the entire Community. While we apologize for your personal frustrations, we hope you can see that these issues must be addressed on a Community-wide scale in order for this goal to be accomplished.Sincerely,Hammersmith Management, Inc.
Ms. [redacted]In addition to the daytime committee meetings referenced in our first response that you have been invited to attend, all Homeowners are also invited to attend the regularly scheduled Board Meetings, which are in the evening and on the third Tuesday of each month. You were also provided [redacted]'s contact information. He is the Board President and also the chairperson of the Infrastructure Committee, which he invited you to join so that your input on these types of projects could be more direct.Again, when this project was first announced, it was made clear that the figures provided were an estimate, and the final cost exceeded that estimate by $2/per square foot. There is a refund pending to be discussed at the next meeting, and we strongly encourage you to attend.Regards,Hammersmith Management, Inc.
Initial Business Response /* (1000, 5, 2015/05/19) */
Dear Homeowner,
Thank you for the feedback. We are diligently working to address the issue with a pest control specialist, and the Board and Community Manager are aware of the situation. If you have additional requests, or would like to check...
on the work order, our staff is available to you every day from 6am-midnight at 303.980.0700 and [redacted]@ehammersmith.com.
Thank you,
Hammersmith Management, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
From: [redacted] (mailto:[redacted]@comcast.net)
Sent: Monday, May 25, XXXX X:XX PM
To: 'Revdex.com'
Subject: RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXX-XXXXXXXX-X-XXXX)
To Whom This May Concern in c/o of the Denver Revdex.com,
I thank you for your excellent follow-up and assistance with my complaint. HMI did send a pest control specialist to our residence and a physical check was made for the Squirrel(s), damages, etc.. No presence remains of the invaders.
I sincerely appreciate your very timely and effective assistance with this problem.
Please consider the matter resolved satisfactorily with again, a sincere thanks.
Respectfully Yours,
[redacted] M. [redacted]
[redacted] S. [redacted]
[redacted] Co. XXXXX
Final Consumer Response /* (2000, 9, 2015/05/28) */
Greetings Mrs. [redacted],We apologize for your frustrations regarding the concrete work that needs done at your unit. Your Community's Association Business Manager, [redacted], has advised that he's spoken with your daughter, [redacted], regarding the Willow Trace Board of Director's decision to...
undertake driveway work beginning in 2017. He noted that [redacted] accepted this resolution and that she would be back in touch with us about an estimated date of completion in the Spring.Regards,Hammersmith Management, Inc.
Hello [redacted], Thank you for writing. After looking into your account, I found your refund check was ready to be mailed out today. We are very sorry for the delay in getting the refund to you. Per our phone conversation today, your check is being held at our corporate office to be picked up from...
you today, December 14, 2017.Thank you,The Hammersmith® Team
Complaint: [redacted]
I am rejecting this response because: The area where the shrubs are is not included on the map and according to number 4 in the bottom of the map all landscape edging on Homeowner's property outside of rear yard is to be HOA responsibility. That is wher the shrubs are, on the edging outside of the of rear yard. outside of the rear yard.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/11/12) */
Dear Homeowner,
Thank you for the feedback. We believe there was a miscommunication. [redacted] Homeowners were given a choice to be included with the Hammersmith-organized hail storm repairs or opt out of these organized repairs and...
make repairs on their own. Our records show that you opted out of the organized repairs. In order to clear the hail damage charges on your account, you must provide a receipt as proof that you completed your repairs. You have already been in contact with our Client Services Team, and you will receive this same message from them as well. Please email the receipt to [redacted]@eHammersmith.com or fax to XXX-XXX-XXXX with ATTN: Accounts Receivable. Please ensure that your name and address are on the document so that we can properly facilitate your request. We apologize for the misunderstanding and look forward to a resolution.
Thank you,
Hammersmith Management, Inc.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your intervention. Hammersmith was difficult to deal with until I contacted youm
Dear Homeowner, Thank you for writing. It is the title company’s responsibility to disclose the HOA upon closing and to request a status letter. The title company failed to do this procedure. You are correct that there was not a document signed at closing, as this document is included in a...
status letter, which the title company never requested. Hammersmith did send a status letter in May 2014 to the title company for payment, and in August 2014, they paid the account through April 2014. At that time, you were notified by Hammersmith and the title company that there was a HOA to be paid. You should have started paying as of May 1, 2014 but you failed to make any payments until October 23, 2014. When you made this payment, it paid the account through September 2014. The current balance on the account has nothing to do with the closing issue from 2014. There is a balance on the account because payments have not been made on time. Your assessment is due on the 1st of every month. The only way to avoid late charges, attorney fees, and collections fees is to pay your assessment on time, every month. Once your account has a past-due balance, we follow your Association’s Collection Policy. Under that policy, your account is now at your Association’s Attorney for collection. You are encouraged to contact [redacted] office at [redacted] to arrange for payment. Sincerely, Hammersmith Management, Inc.
Ms. [redacted], After communicating with your Community’s Manager and our Client Services Team, we’ve determined the following: First, we’d like to clarify that we are not including Homeowners with P.O. boxes in that “non-owner occupied” figure. We apologize if the opposite was communicated to you, and we’ve followed up with our Client Services Team regarding the matter. Additionally, we’ve verified that of the 408 Units within your Community, 185 units are occupied by the owner as their primary residence and 223 are occupied by renters. That brings the percentage of owner-occupied units to 45.34%, with rental units making up the remaining 54.66%. Regarding the 33% figure you’ve referenced receiving, we’ve identified that a connectivity issue between our accounting software and one of our databases resulted in our Client Services Team receiving incorrect data. Unfortunately this was an issue that impacted multiple Communities within our system, but now that it’s been discovered, all of that data is being audited manually moving forward. We appreciate you bringing it to our attention, and apologize again that you were given incorrect information. Regards, Hammersmith Management, Inc.
Initial Business Response /* (1000, 6, 2015/12/10) */
Dear Homeowner,
Thank you for the feedback. You must pay your Assessments on time in order to avoid delinquency, late fees or lien filings. When you did not pay your Assessments on time, the Association attempted to collect the past due amount...
via letters in August, September, and October. The Board of Directors for your Community denied your request to waive your late fees, but did waive the interest on the late fees. Hammersmith Management operates under the direction of your Board. Please read and review your Association's Rules & Regulations and Collections Policy, which is posted on your Community's website.
Hammersmith Management, Inc.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the letter of Intent to Lien on October 15th and the date on the letter is October 5. In the letter the letter states the following; "If payment in full has already been sent, please disregard this letter". My payment was sent on October 1 and is proven in bank statements I provided to Hammer Smith. I understand I was initially late in paying my dues and I take responsibility for all the late fees, I never asked for any of these to be waived nor any interest. What I do ask is that the association honor their own rules and regulations. In addition I have attached the policy in regards to late assessments and according to the policy, an account is delinquent beginning July 31 and after 90 days an account is considered for collection, well July 31 to August 31 is 30 days, August 31 to September 30 is another 30, that is 60 days and I paid my assessments on October 1, so where is the 90 days? This policy is outlined in 3.1. I demand that the association accept my payment in full that includes late fees and interest and omit all charges associated with the Intent to Lien outlined in the letter dated October 5, 2015.
Final Business Response /* (4000, 10, 2015/12/18) */
Dear Homeowner,
This is a Board decision. Hammersmith Management operates under the direction of your Board of Directors for your Association. If you wish to have the Board review your case, we recommend that you attend your next Board Meeting.
Hammersmith Management, Inc.
Dear Mr. [redacted], The Community Manager followed up with the Association’s Water Rights Attorney, and the Association does not have any participation in the development or separation of a shared well agreement. Shared wells are allowed by the water augmentation plan for [redacted], and the Association does monitor the wells in accordance with the augmentation plan. Thank you, Hammersmith Management, Inc., managing agent for the Association
[redacted] and [redacted],As you know from our correspondence over the last week, we are aware of the repair situation at your home and working with the vendor ([redacted]) and the Board of Directors at your Community to get it repaired as soon as possible. Because any repair costing more than $500...
requires prior Board approval (per Hammersmith's management agreement with your Community), they must be involved in the process as well. Currently we are awaiting an estimate to submit to the Board, and when and it it is approved by the Board, then we can move forward with the repairs. Also please be advised that the necessary parts for the repair must be fabricated, which also takes time.We apologize that the process is taking longer than you would like, but please know that we are following proper protocol and making every attempt to keep you both updated as new developments arise.Sincerely,Hammersmith Management, Inc.
Initial Business Response /[redacted]/
Dear Homeowner,
Thank you for the feedback. Our records indicate our staff has spoken to you several times. Chaparral Condominiums has recently selected a new maintenance contractor who is performing duties. We encourage you to report...
maintenance items when you see them, however, please note that [redacted] Management facilitates the decisions of your Association's Board of Directors.
Thank you,
[redacted] Management, Inc.
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] claims they have "spoken" to me several times. This is not true. My communication to them has been by email. They "robo" email me that they have received my email, but rarely do I get an email response from a person, and never phone calls. I stand by my complaint that they do not respond to or take care of any of my concerns. None of the maintenance items I've told them about have been taken care of to date. They mention they "facilitate the decisions of the Association Board of Directors". I understand that, but there is no indication that my concerns are even brought to this Board. [redacted] is the Management Company, they are responsible for the day to day management of this property. They advise the Board. [redacted] is responsible for addressing my maintenance concerns. If they cannot perform the job they are being paid to do, they need to resign. It is unfortunate that Chaparral Condominiums Board of Directors does not recognize this and replace them. The only communication I could have with the Board is through [redacted], and [redacted] filters or stops all communication with the Board.
Final Business Response /[redacted]/
Dear Revdex.com,
Mr. [redacted] is a disgruntled former maintenance contractor for Chaparral Condominiums Homeowners Association. The Association has selected a new maintenance contractor who is performing duties. [redacted] Management does not perform maintenance; rather our company facilitates the decisions of the Association's Board of Directors. Mr. [redacted] is able to contact his Board of Directors through their contact information on his Community's website. Board Meetings are open to the public, and Homeowners are encouraged to attend. Board Meeting notices are posted in the Community and on the Community's website. The Board has asked Mr. [redacted] to refrain from contacting the Community Manager directly because of the long history with Mr. [redacted].
Attached is just one example of the correspondence within the last year. We have over 20 pages of activity documented with Mr. [redacted].
Thank you,
[redacted] Management, Inc.
Complaint Response Date bumped because: Holiday
Final Consumer Response /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]'s response is, as usual, patronizing, and does not address the real issues. What I want to hear from them is, "we'll do our job, and take care of these concerns, and then actually do it. I'd like to correct their statement that I'm a disgruntled contractor, to a true statement that I am a disgruntled HOMEOWNER! There is no contact information on the website, in fact there is no current information on the website. Again, at the last meeting I attended, I was discouraged from speaking, and made to feel unwelcomed. NOTICES of Board meetings are NOT posted. [redacted]'s response admitted they've asked me to not contact them, even though this is a RIGHT that I pay for as a homeowner. I also pay for maintenance that is not being done, which is the basis of my complaints. I'm glad they attached a list of my concerns, so all can see the issues. The fact that I have to KEEP complaining proves that these items are NOT being taken care of. [redacted] is obviously never going to agree with me or satisfy me, so there is no point in further communication through this format. However, I DO NOT consider this case resolved!
Dear Homeowner: Thank you for writing. As you know, Hammersmith has been working closely with each Homeowner involved and already corrected the damage for the Homeowner that cooperated in our efforts to resolve the issue. We have deployed our resources several times and presented solutions. We...
offered settlement on two (2) separate occasions, including a reputable contractor that can remedy your basement for the agreed upon price. It is inaccurate to say Hammersmith Team Members haven’t communicated, as our call and email systems clearly show communications every month for the past twelve (12) months. In addition, members of our team who manage insurance claims have visited your home and communicated with you in person on three (3) occasions, a Director of Community Association Services has attended several meetings with you (the most recent was May 19, 2016), and a check for the full amount was mailed to you on May 25, 2016. In fact, at your request, you had a phone call with Hammersmith executives on June 20, 2016. We have attempted to resolve the situation several times, and we look forward to a resolution. Regards, Hammersmith Management, Inc.
Dear Mr. [redacted], Thank you for the feedback. The Community Manager is continuing to research your issue regarding the shared well, however it will need to go before the Association’s Water Rights Attorney. The Association has approved joint use agreements in the past if they are inclusive of...
specific provisions, which include a clause stating that the Association is not a party to the agreement and undertakes no liability or responsibility whatsoever. In addition, the agreement should have it stated that the Association approves the agreement only for the limited purpose of assuring the Office of the Colorado State Engineer that the Association believes that the agreement is consistent with the augmentation plan. The agreement is between the owners, and the Association is not a party to the agreement. It is up to the owners of the lots to resolve the issue. The Community Manager will be in touch after conferring with the attorney to let you know what, if any, participation the Association has in this matter. The Association will complete a sewer clean-out checklist, free of charge, when requested by the seller, to pump and empty the septic system, at which time the standard sewer pump-out charges still apply. Please have the current owner contact the office to request this service. Lead time is typically 2-3 days, weather pending. Thank you for your patience, and please speak to the Community Manager if you have any additional questions. Regards, Hammersmith Management, Inc., managing agent for the Association
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted], Thank you for writing. At the time the status letter was sent to the title company on October 12, 2017, the special assessment of $221.19 and the regular November assessment had not been paid. Both of these assessments were asked to be collected at closing in order to pay...
the account in full through the time of the closing. On November 1, 2017, you paid $147.46 towards the special assessment and paid the regular November assessment, which were both required as part of your closing terms to bring your account to a $0.00 balance. Because your closing date was November 3, 2017, we received your paper work from the title company on November 10, 2017 which cleared on November 14, 2017. At which time we did find there was an over-payment of $384.96 ($237.50 regular assessment + 147.46 special assessment). We are required to wait 30 days before issuing a refund. This is now a credit on your account and is pending a refund this month. Regards, The Team at Hammersmith®
Dear [redacted], Thank you for writing. We are glad that the current issue at hand has been resolved, as you noted on your response dated 8.28.17 (attached). Attached you will also find the Maintenance Responsibility for your lot. For future reference, please note that the shrub bed areas are...
Homeowner responsibility, as designated on the map. Thank you, The Team at Hammersmith®
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11235893, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Ms. [redacted],Your Community Association Manager, [redacted], has relayed that she contacted you yesterday in regard to your complaint. In that call, she advised you that your landscaping would be assessed during the Spring walk with the [redacted] and the landscaping company as agreed upon at...
the February Board Meeting. This type of project isn't completed during winter months or for individual units, as this isn't a cost-effective approach to maintaining the Community. During the upcoming walk, the landscaper will make the list of items needing to be addressed Community-wide, then make the necessary repairs and improvements. This helps budget landscaping expenses for the entire year, and should be completed by May.As far as the porch light of your residence is concerned, Amy has relayed that she has advised you that this is a Homeowner responsibility, not the responsibility of the Association. This is reflected in [redacted]' Governing Documents and the Maintenance & Insurance Chart, copies of which were emailed to you as well.Part of managing a Community Association is ensuring that projects are completed on budget and for the benefit of the entire Community. While we apologize for your personal frustrations, we hope you can see that these issues must be addressed on a Community-wide scale in order for this goal to be accomplished.Sincerely,Hammersmith Management, Inc.
Revdex.com:
the address is [redacted]
Sincerely,
[redacted]
Ms. [redacted]In addition to the daytime committee meetings referenced in our first response that you have been invited to attend, all Homeowners are also invited to attend the regularly scheduled Board Meetings, which are in the evening and on the third Tuesday of each month. You were also provided [redacted]'s contact information. He is the Board President and also the chairperson of the Infrastructure Committee, which he invited you to join so that your input on these types of projects could be more direct.Again, when this project was first announced, it was made clear that the figures provided were an estimate, and the final cost exceeded that estimate by $2/per square foot. There is a refund pending to be discussed at the next meeting, and we strongly encourage you to attend.Regards,Hammersmith Management, Inc.
Initial Business Response /* (1000, 5, 2015/05/19) */
Dear Homeowner,
Thank you for the feedback. We are diligently working to address the issue with a pest control specialist, and the Board and Community Manager are aware of the situation. If you have additional requests, or would like to check...
on the work order, our staff is available to you every day from 6am-midnight at 303.980.0700 and [redacted]@ehammersmith.com.
Thank you,
Hammersmith Management, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
From: [redacted] (mailto:[redacted]@comcast.net)
Sent: Monday, May 25, XXXX X:XX PM
To: 'Revdex.com'
Subject: RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXX-XXXXXXXX-X-XXXX)
To Whom This May Concern in c/o of the Denver Revdex.com,
I thank you for your excellent follow-up and assistance with my complaint. HMI did send a pest control specialist to our residence and a physical check was made for the Squirrel(s), damages, etc.. No presence remains of the invaders.
I sincerely appreciate your very timely and effective assistance with this problem.
Please consider the matter resolved satisfactorily with again, a sincere thanks.
Respectfully Yours,
[redacted] M. [redacted]
[redacted] S. [redacted]
[redacted] Co. XXXXX
Final Consumer Response /* (2000, 9, 2015/05/28) */
Greetings Mrs. [redacted],We apologize for your frustrations regarding the concrete work that needs done at your unit. Your Community's Association Business Manager, [redacted], has advised that he's spoken with your daughter, [redacted], regarding the Willow Trace Board of Director's decision to...
undertake driveway work beginning in 2017. He noted that [redacted] accepted this resolution and that she would be back in touch with us about an estimated date of completion in the Spring.Regards,Hammersmith Management, Inc.
Hello [redacted], Thank you for writing. After looking into your account, I found your refund check was ready to be mailed out today. We are very sorry for the delay in getting the refund to you. Per our phone conversation today, your check is being held at our corporate office to be picked up from...
you today, December 14, 2017.Thank you,The Hammersmith® Team
Complaint: [redacted]
I am rejecting this response because: The area where the shrubs are is not included on the map and according to number 4 in the bottom of the map all landscape edging on Homeowner's property outside of rear yard is to be HOA responsibility. That is wher the shrubs are, on the edging outside of the of rear yard. outside of the rear yard.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/11/12) */
Dear Homeowner,
Thank you for the feedback. We believe there was a miscommunication. [redacted] Homeowners were given a choice to be included with the Hammersmith-organized hail storm repairs or opt out of these organized repairs and...
make repairs on their own. Our records show that you opted out of the organized repairs. In order to clear the hail damage charges on your account, you must provide a receipt as proof that you completed your repairs. You have already been in contact with our Client Services Team, and you will receive this same message from them as well. Please email the receipt to [redacted]@eHammersmith.com or fax to XXX-XXX-XXXX with ATTN: Accounts Receivable. Please ensure that your name and address are on the document so that we can properly facilitate your request. We apologize for the misunderstanding and look forward to a resolution.
Thank you,
Hammersmith Management, Inc.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your intervention. Hammersmith was difficult to deal with until I contacted youm
Dear Homeowner, Thank you for writing. It is the title company’s responsibility to disclose the HOA upon closing and to request a status letter. The title company failed to do this procedure. You are correct that there was not a document signed at closing, as this document is included in a...
status letter, which the title company never requested. Hammersmith did send a status letter in May 2014 to the title company for payment, and in August 2014, they paid the account through April 2014. At that time, you were notified by Hammersmith and the title company that there was a HOA to be paid. You should have started paying as of May 1, 2014 but you failed to make any payments until October 23, 2014. When you made this payment, it paid the account through September 2014. The current balance on the account has nothing to do with the closing issue from 2014. There is a balance on the account because payments have not been made on time. Your assessment is due on the 1st of every month. The only way to avoid late charges, attorney fees, and collections fees is to pay your assessment on time, every month. Once your account has a past-due balance, we follow your Association’s Collection Policy. Under that policy, your account is now at your Association’s Attorney for collection. You are encouraged to contact [redacted] office at [redacted] to arrange for payment. Sincerely, Hammersmith Management, Inc.
Ms. [redacted], After communicating with your Community’s Manager and our Client Services Team, we’ve determined the following: First, we’d like to clarify that we are not including Homeowners with P.O. boxes in that “non-owner occupied” figure. We apologize if the opposite was communicated to you, and we’ve followed up with our Client Services Team regarding the matter. Additionally, we’ve verified that of the 408 Units within your Community, 185 units are occupied by the owner as their primary residence and 223 are occupied by renters. That brings the percentage of owner-occupied units to 45.34%, with rental units making up the remaining 54.66%. Regarding the 33% figure you’ve referenced receiving, we’ve identified that a connectivity issue between our accounting software and one of our databases resulted in our Client Services Team receiving incorrect data. Unfortunately this was an issue that impacted multiple Communities within our system, but now that it’s been discovered, all of that data is being audited manually moving forward. We appreciate you bringing it to our attention, and apologize again that you were given incorrect information. Regards, Hammersmith Management, Inc.
Initial Business Response /* (1000, 6, 2015/12/10) */
Dear Homeowner,
Thank you for the feedback. You must pay your Assessments on time in order to avoid delinquency, late fees or lien filings. When you did not pay your Assessments on time, the Association attempted to collect the past due amount...
via letters in August, September, and October. The Board of Directors for your Community denied your request to waive your late fees, but did waive the interest on the late fees. Hammersmith Management operates under the direction of your Board. Please read and review your Association's Rules & Regulations and Collections Policy, which is posted on your Community's website.
Hammersmith Management, Inc.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the letter of Intent to Lien on October 15th and the date on the letter is October 5. In the letter the letter states the following; "If payment in full has already been sent, please disregard this letter". My payment was sent on October 1 and is proven in bank statements I provided to Hammer Smith. I understand I was initially late in paying my dues and I take responsibility for all the late fees, I never asked for any of these to be waived nor any interest. What I do ask is that the association honor their own rules and regulations. In addition I have attached the policy in regards to late assessments and according to the policy, an account is delinquent beginning July 31 and after 90 days an account is considered for collection, well July 31 to August 31 is 30 days, August 31 to September 30 is another 30, that is 60 days and I paid my assessments on October 1, so where is the 90 days? This policy is outlined in 3.1. I demand that the association accept my payment in full that includes late fees and interest and omit all charges associated with the Intent to Lien outlined in the letter dated October 5, 2015.
Final Business Response /* (4000, 10, 2015/12/18) */
Dear Homeowner,
This is a Board decision. Hammersmith Management operates under the direction of your Board of Directors for your Association. If you wish to have the Board review your case, we recommend that you attend your next Board Meeting.
Hammersmith Management, Inc.
Dear Mr. [redacted], The Community Manager followed up with the Association’s Water Rights Attorney, and the Association does not have any participation in the development or separation of a shared well agreement. Shared wells are allowed by the water augmentation plan for [redacted], and the Association does monitor the wells in accordance with the augmentation plan. Thank you, Hammersmith Management, Inc., managing agent for the Association