Dear [redacted], As you know, we had been in communication with you about your account, both directly and via the attorney. The two payments you reference have been applied to your account. Since you ceased making payments, your account was turned over to the HOA’s law firm, [redacted], for...
collection. This is your Association’s attorney, not Hammersmith’s, and you should contact their office regarding your account. Thank you, The Team at Hammersmith®
Dear [redacted], Thank you for writing. As you know, we facilitate payment for our Association clients. Payments require Board approval, as it is Association funds, not Hammersmith funds. Once it was discovered that the original check had not reached you, we put a stop payment on the check and issued...
another check in September. However, checks still require Board approval, even if reissued. After receiving Board approval this weekend (Oct. 7, 2017), the check will be mailed to you this week. Thank you, The Team at Hammersmith®
Complaint: [redacted]I am rejecting this response because: The issue and lien were brought about last years payments (2016). The original documentation of both ledgers as well as the attorneys letters said that I was delinquent from last years payments. Attached are the checks that said the payments were delivered. However the lien was not released. Also I had paid an additional $53.13 that was not credited towards the 2017 payments. Hence why there was no payment for the first HOA fee due for 2017. Hammersmith never credited my account for that.Also, as you can see in the ledger that is attached they they charged me late fees, lien fees, as well as attorney fees for things that were already paid in 2016. I HAVE NOT received ANY notification from Hammersmith saying that the lien has been lifted, my account has been credited for 2017 with the additional $51.13 from 2016. Furthermore I have NEVER received any notice that the late fees or late interest fees from 2016 have been removed either! I had not paid the second HOA due for 2017 because that had ONLY occurred since this process began with hammersmith and their attorneys. And they had not yet credited the $51.13 towards the first payment of 2017. The 2017 payment for the HOA is $80. So for the first payment I SHOULD only had to have paid $28.87. However, No credit was EVER given although they had deposited it into their account. Proof of that is also attached.Hammersmith has sense placed a second lien on my house even though the payments were clearly given. They have also hired an attorney who they never communicate with... and or who never communicated any details with me! The right hand does not know what the left hand is doing. THEREFORE:Hammersmith should credit my 2016 account with with my 2 payments. They should ALSO remove any liens, late fees, or interest fees. FURTHERMORE, they should credit 2017 with the additional $51.13 that I overpaid last year, and remove any late fees, penalty fees, liens, and now attorney fees. They also need to give me a WRITTEN copy of all of this! I will be MORE than happy to pay the 2nd 2017 payment of $80 towards the HOA, but after all of this JUNK that they have put me through, I believe it be in their best interest to WAVE all of 2017 fees as well. They should also get the attorneys off of the case since EVERYThing for 2016 was already paid! They have Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because:1. Written correspondence was in the form of email. Not all residents have email and a written correspondence by mail needed to be sent. ( CDARA I and II). Because of this, residents were unaware of the problems and did not disclose information while selling their units. This entrapped the new owners into paying 2 different special assessments. The first one starting February 2015 and the current one July -August 2016.2. Bids were not shown to unit members despite requests by multiple members at two different board meetings. [redacted] specified on 6/25/16 that two bids were sought and AGS was given the work based on their prior work and knowledge of the complex. 3. A bid of $1,077,423 was provided for the total cost of repairs. During a "working meeting" between the Dry Creek Crossing board, Hammersmith and the attorney for Dry Creek Crossing it was decided NOT to follow the formula in the declarations but to charge the members 15 percent more by modifying the formula. According to [redacted], this was done to give a cushion in the event that there are unexpected overages. Dry Creek Crossing has a $400,000 reserve and $100,000 proceed from litigation that is available. With the figures that Hammersmith wants, this provides an extra $161,500. In actuality the special assessment becomes approximately $1,238,900.4. According to HOA laws and regulations, a community manager is not to be part of the HOA board. However, Hammersmith's community managers have taken minutes of the board meetings. This is written in their contract. This gives Hammersmith undue power to reveal details of meetings. Additionally, minutes of the closed or "working meetings" between the board and Hammersmith were scarce and no information but verbal was given regarding the formula change. This violates HB1237.5. Not every board agenda is posted on website or in writing.6. A community manager is to guide a board not to be a director on the board. This HOA has been through many managers in the past two years and consistently has not been upheld.
Sincerely,
[redacted]
Hi [redacted], Thank you for writing. Per your discussion on December 15th, 2017 with our accounts receivable supervisor, the $100.00 fee was removed and refunded to you by RevoPay at 7:30 a.m. on December 18th, 2017. We are very sorry for the delay in getting the refund to you and are happy the issue...
has been resolved. Thank you, -The Hammersmith® Team
Hello again [redacted], As you know from emails exchanged today, we spoke to your Community Manager and read the notes from six of the representatives you spoke to on the phone. It sounds like the owner of the unit was able to grant you access today. We;re so happy to hear that. As you also know, we...
don’t have unit keys readily available. Keys must be ordered by the individual unit owners, through your Manager. Please know, we are contractually obligated to operate by the governing documents of the Association, as we are the managing agent for the Association. Two of the calls were disconnected by our representatives because of the use of foul language and yelling. Each time, the representative issued a warning before actually disconnecting. We focus on solving issues, and a calm discussion usually leads to a quicker solution. Thank you again for writing.
Initial Business Response /[redacted]/
Dear [redacted]
Thank you for the feedback. [redacted] Management began professionally managing your Association in 2010. [redacted] did not replace your front door in 2008, and you are responsible for the repairs. The mailboxes are the...
responsibility of the United States Postal Service. Our records indicate that several additional concerns have been solved, including your name change. Your Association's Board of Directors hired [redacted] Management to facilitate the Board's decisions and manage Association projects. We encourage you to attend your next Board Meeting if you are unhappy with Board decisions.
Regards,
[redacted] Management, Inc.
Dear Homeowner, The refund was processed, and has been signed by your (former) Board of Directors for your (former) Association. The check was mailed to your address. Please let us know if you don't receive it. Thank you, [redacted] Management, Inc.
Hello [redacted], Thank you for writing. Please remember that while you receive communication through Hammersmith, we work on behalf of the Board of Directors of the Association. All decisions and actions, whether contracting services for the community or covenant enforcement steps, are directed by the...
volunteer homeowners who make up the Board of Directors, and the Governing Documents on which your Association was created. As you know, your Association has been in contact with you and your spouse in an effort to facilitate a resolution to the issues raised regarding your Community, neighbors, and vendors. You have received correspondence from both your Association and your Association’s Attorney asking you to cease harassing or in any way contacting vendors who are contracted to work within the Community. Based on recent reports from vendors, and from a video you sent, you have not complied with the Board’s request to stop addressing vendors directly. The Board has also invited you on multiple occasions to discuss your concerns and dispute the violations you have received in person at one of the monthly Board meetings, as is procedure of the Association, but you have not used this outlet. Because of the volume and tone of your communications through the Association’s online portal and Hammersmith’s Community Care Team, your access to the portal will be removed and phone calls will not be returned, except in the event of an emergency involving life safety. This does not affect your ability to make assessment payments, online or through the mail. We have reviewed your allegation that your access to the payment system was denied over the weekend of December 2, 2017. Hammersmith has not and will not make any unauthorized changes to your assessment account. In fact, we see that you did make a payment on December 2, 2017, and can assume from that transaction that you do indeed have access to make payments. Until further notice, we request that any communication that does not involve an immediate threat to life safety be in writing and mailed to Hammersmith for facilitation. This includes any communication you wish to send regarding vendors or alleged violations by others in the Community. Your Board will review the communication and determine whether action or a response is needed. In a good faith effort to stop further escalation of these issues, your Board is waiving the fines mentioned in the November 30, 2017 letter and again invites you to attend the January 23, 2018 Board meeting so that a discussion of everyone’s concerns can be facilitated face-to-face in a constructive way. At this time you may also discuss reestablishing access to the online portal. Please let us know via mail by January 18, 2017 if you will attend this meeting, so that you can be included on the agenda. It is our hope as the managing agent for your Community, that through an open and honest in-person discussion, further action can be avoided. Thank you, The Hammersmith® Team
Greetings,Can a Revdex.com representative please reach out to Ms. [redacted] and request the address of the unit she's referring to? We could not locate a "[redacted]" in our system with a [redacted] mailing address, and we want to be sure that the information we provide her is...
Dear [redacted], Thank you for writing. As you know, the Board selected a new entry system. At present, there is a system-wide issue with adding names to the directory, which will be remedied as soon as possible. Your Community Manager spoke with you on August 18, 2017, and agreed to refund your cost...
The Window Glass Replacement Project at the [redacted] was initiated by the Infrastructure Committee at this building during July 2016. Window and window glass replacements are homeowner responsibilities and this project was launched to help residents achieve economies of scale in replacing...
broken, cracked and foggy windows. The normal cost of replacing a piece of glass (per the vendor) is approximately $74 per sq. foot, excluding staging and measuring cost. 76 pieces of glass were replaced during this project and the committee negotiated price with the vendor which was just under $60/sq ft, excluding staging and measuring cost. In addition to this good rate the Association made an amount of $10,000 Association funds available for the staging of this project. Initially an estimate was sent out to homeowners to give them an idea of the cost they were to expect. This was clearly stated as an estimated amount. The final cost was about $2 per square foot higher. These cost parameter was set up by the members of the infrastructure committee. During conversations pertaining to this matter [redacted] was repeatedly invited to committee meetings since this is where and when the decision makers for this project gets together. She has not yet attended any of the meetings. The next meeting is scheduled for May 9, 2017 and the committee will be discussing a refund to members since all funds for this project will be collected and it is expected that there might be slight surplus. All committee meetings are open for members to attend.Sincerely,Hammersmith Management, Inc.
Complaint: [redacted]
I am rejecting this response because:Hammersmith Management Group appears to have not even read my complaint. They made no effort to address the offensively short corrective period, the delay in sending the letter or the failure to contact us prior to threatening to fine us.I would ask that the Revdex.com escalate this complaint as Hammersmith Management Group appears to not be taking this seriously.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: We were never notified of any change in management. A month for a company to refund something that was promised me that it was never cashed was a direct lie to the customer. Along with a check they cashed and never thought that it belonged to anyone's account. I believe that this still should be documented for future managers looking for someone to manage their property. As companies have started to push off their commitment to customers and never are held accountable for their actions is not acceptable. This is teaching our society to not care if they do not do their job because it doesn't matter in the long run. People and companies should be held accountable and this is why the Revdex.com is around and they should also follow though with their "Better Business" model. Lying to the customer and trying to shift the blame is not acceptable, this is why I am rejecting their response and believe that this should still be documented and posted against Hammersmith.
Sincerely,
[redacted]
Dear [redacted], As you know, we had been in communication with you about your account, both directly and via the attorney. The two payments you reference have been applied to your account. Since you ceased making payments, your account was turned over to the HOA’s law firm, [redacted], for...
collection. This is your Association’s attorney, not Hammersmith’s, and you should contact their office regarding your account. Thank you, The Team at Hammersmith®
Dear [redacted], Thank you for writing. As you know, we facilitate payment for our Association clients. Payments require Board approval, as it is Association funds, not Hammersmith funds. Once it was discovered that the original check had not reached you, we put a stop payment on the check and issued...
another check in September. However, checks still require Board approval, even if reissued. After receiving Board approval this weekend (Oct. 7, 2017), the check will be mailed to you this week. Thank you, The Team at Hammersmith®
Complaint: [redacted]I am rejecting this response because: The issue and lien were brought about last years payments (2016). The original documentation of both ledgers as well as the attorneys letters said that I was delinquent from last years payments. Attached are the checks that said the payments were delivered. However the lien was not released. Also I had paid an additional $53.13 that was not credited towards the 2017 payments. Hence why there was no payment for the first HOA fee due for 2017. Hammersmith never credited my account for that.Also, as you can see in the ledger that is attached they they charged me late fees, lien fees, as well as attorney fees for things that were already paid in 2016. I HAVE NOT received ANY notification from Hammersmith saying that the lien has been lifted, my account has been credited for 2017 with the additional $51.13 from 2016. Furthermore I have NEVER received any notice that the late fees or late interest fees from 2016 have been removed either! I had not paid the second HOA due for 2017 because that had ONLY occurred since this process began with hammersmith and their attorneys. And they had not yet credited the $51.13 towards the first payment of 2017. The 2017 payment for the HOA is $80. So for the first payment I SHOULD only had to have paid $28.87. However, No credit was EVER given although they had deposited it into their account. Proof of that is also attached.Hammersmith has sense placed a second lien on my house even though the payments were clearly given. They have also hired an attorney who they never communicate with... and or who never communicated any details with me! The right hand does not know what the left hand is doing. THEREFORE:Hammersmith should credit my 2016 account with with my 2 payments. They should ALSO remove any liens, late fees, or interest fees. FURTHERMORE, they should credit 2017 with the additional $51.13 that I overpaid last year, and remove any late fees, penalty fees, liens, and now attorney fees. They also need to give me a WRITTEN copy of all of this! I will be MORE than happy to pay the 2nd 2017 payment of $80 towards the HOA, but after all of this JUNK that they have put me through, I believe it be in their best interest to WAVE all of 2017 fees as well. They should also get the attorneys off of the case since EVERYThing for 2016 was already paid! They have Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because:1. Written correspondence was in the form of email. Not all residents have email and a written correspondence by mail needed to be sent. ( CDARA I and II). Because of this, residents were unaware of the problems and did not disclose information while selling their units. This entrapped the new owners into paying 2 different special assessments. The first one starting February 2015 and the current one July -August 2016.2. Bids were not shown to unit members despite requests by multiple members at two different board meetings. [redacted] specified on 6/25/16 that two bids were sought and AGS was given the work based on their prior work and knowledge of the complex. 3. A bid of $1,077,423 was provided for the total cost of repairs. During a "working meeting" between the Dry Creek Crossing board, Hammersmith and the attorney for Dry Creek Crossing it was decided NOT to follow the formula in the declarations but to charge the members 15 percent more by modifying the formula. According to [redacted], this was done to give a cushion in the event that there are unexpected overages. Dry Creek Crossing has a $400,000 reserve and $100,000 proceed from litigation that is available. With the figures that Hammersmith wants, this provides an extra $161,500. In actuality the special assessment becomes approximately $1,238,900.4. According to HOA laws and regulations, a community manager is not to be part of the HOA board. However, Hammersmith's community managers have taken minutes of the board meetings. This is written in their contract. This gives Hammersmith undue power to reveal details of meetings. Additionally, minutes of the closed or "working meetings" between the board and Hammersmith were scarce and no information but verbal was given regarding the formula change. This violates HB1237.5. Not every board agenda is posted on website or in writing.6. A community manager is to guide a board not to be a director on the board. This HOA has been through many managers in the past two years and consistently has not been upheld.
Sincerely,
[redacted]
Hi [redacted], Thank you for writing. Per your discussion on December 15th, 2017 with our accounts receivable supervisor, the $100.00 fee was removed and refunded to you by RevoPay at 7:30 a.m. on December 18th, 2017. We are very sorry for the delay in getting the refund to you and are happy the issue...
has been resolved. Thank you, -The Hammersmith® Team
Hello again [redacted], As you know from emails exchanged today, we spoke to your Community Manager and read the notes from six of the representatives you spoke to on the phone. It sounds like the owner of the unit was able to grant you access today. We;re so happy to hear that. As you also know, we...
don’t have unit keys readily available. Keys must be ordered by the individual unit owners, through your Manager. Please know, we are contractually obligated to operate by the governing documents of the Association, as we are the managing agent for the Association. Two of the calls were disconnected by our representatives because of the use of foul language and yelling. Each time, the representative issued a warning before actually disconnecting. We focus on solving issues, and a calm discussion usually leads to a quicker solution. Thank you again for writing.
Initial Business Response /[redacted]/
Dear [redacted]
Thank you for the feedback. [redacted] Management began professionally managing your Association in 2010. [redacted] did not replace your front door in 2008, and you are responsible for the repairs. The mailboxes are the...
responsibility of the United States Postal Service. Our records indicate that several additional concerns have been solved, including your name change. Your Association's Board of Directors hired [redacted] Management to facilitate the Board's decisions and manage Association projects. We encourage you to attend your next Board Meeting if you are unhappy with Board decisions.
Regards,
[redacted] Management, Inc.
Dear Homeowner, The refund was processed, and has been signed by your (former) Board of Directors for your (former) Association. The check was mailed to your address. Please let us know if you don't receive it. Thank you, [redacted] Management, Inc.
Hello [redacted], Thank you for writing. Please remember that while you receive communication through Hammersmith, we work on behalf of the Board of Directors of the Association. All decisions and actions, whether contracting services for the community or covenant enforcement steps, are directed by the...
volunteer homeowners who make up the Board of Directors, and the Governing Documents on which your Association was created. As you know, your Association has been in contact with you and your spouse in an effort to facilitate a resolution to the issues raised regarding your Community, neighbors, and vendors. You have received correspondence from both your Association and your Association’s Attorney asking you to cease harassing or in any way contacting vendors who are contracted to work within the Community. Based on recent reports from vendors, and from a video you sent, you have not complied with the Board’s request to stop addressing vendors directly. The Board has also invited you on multiple occasions to discuss your concerns and dispute the violations you have received in person at one of the monthly Board meetings, as is procedure of the Association, but you have not used this outlet. Because of the volume and tone of your communications through the Association’s online portal and Hammersmith’s Community Care Team, your access to the portal will be removed and phone calls will not be returned, except in the event of an emergency involving life safety. This does not affect your ability to make assessment payments, online or through the mail. We have reviewed your allegation that your access to the payment system was denied over the weekend of December 2, 2017. Hammersmith has not and will not make any unauthorized changes to your assessment account. In fact, we see that you did make a payment on December 2, 2017, and can assume from that transaction that you do indeed have access to make payments. Until further notice, we request that any communication that does not involve an immediate threat to life safety be in writing and mailed to Hammersmith for facilitation. This includes any communication you wish to send regarding vendors or alleged violations by others in the Community. Your Board will review the communication and determine whether action or a response is needed. In a good faith effort to stop further escalation of these issues, your Board is waiving the fines mentioned in the November 30, 2017 letter and again invites you to attend the January 23, 2018 Board meeting so that a discussion of everyone’s concerns can be facilitated face-to-face in a constructive way. At this time you may also discuss reestablishing access to the online portal. Please let us know via mail by January 18, 2017 if you will attend this meeting, so that you can be included on the agenda. It is our hope as the managing agent for your Community, that through an open and honest in-person discussion, further action can be avoided. Thank you, The Hammersmith® Team
Greetings,Can a Revdex.com representative please reach out to Ms. [redacted] and request the address of the unit she's referring to? We could not locate a "[redacted]" in our system with a [redacted] mailing address, and we want to be sure that the information we provide her is...
accurate.Regards,Hammersmith Management, Inc.
Dear [redacted], Thank you for writing. As you know, the Board selected a new entry system. At present, there is a system-wide issue with adding names to the directory, which will be remedied as soon as possible. Your Community Manager spoke with you on August 18, 2017, and agreed to refund your cost...
($50).Thank you, The Team at Hammersmith®
The Window Glass Replacement Project at the [redacted] was initiated by the Infrastructure Committee at this building during July 2016. Window and window glass replacements are homeowner responsibilities and this project was launched to help residents achieve economies of scale in replacing...
broken, cracked and foggy windows. The normal cost of replacing a piece of glass (per the vendor) is approximately $74 per sq. foot, excluding staging and measuring cost. 76 pieces of glass were replaced during this project and the committee negotiated price with the vendor which was just under $60/sq ft, excluding staging and measuring cost. In addition to this good rate the Association made an amount of $10,000 Association funds available for the staging of this project. Initially an estimate was sent out to homeowners to give them an idea of the cost they were to expect. This was clearly stated as an estimated amount. The final cost was about $2 per square foot higher. These cost parameter was set up by the members of the infrastructure committee. During conversations pertaining to this matter [redacted] was repeatedly invited to committee meetings since this is where and when the decision makers for this project gets together. She has not yet attended any of the meetings. The next meeting is scheduled for May 9, 2017 and the committee will be discussing a refund to members since all funds for this project will be collected and it is expected that there might be slight surplus. All committee meetings are open for members to attend.Sincerely,Hammersmith Management, Inc.
Complaint: [redacted]
I am rejecting this response because:Hammersmith Management Group appears to have not even read my complaint. They made no effort to address the offensively short corrective period, the delay in sending the letter or the failure to contact us prior to threatening to fine us.I would ask that the Revdex.com escalate this complaint as Hammersmith Management Group appears to not be taking this seriously.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: We were never notified of any change in management. A month for a company to refund something that was promised me that it was never cashed was a direct lie to the customer. Along with a check they cashed and never thought that it belonged to anyone's account. I believe that this still should be documented for future managers looking for someone to manage their property. As companies have started to push off their commitment to customers and never are held accountable for their actions is not acceptable. This is teaching our society to not care if they do not do their job because it doesn't matter in the long run. People and companies should be held accountable and this is why the Revdex.com is around and they should also follow though with their "Better Business" model. Lying to the customer and trying to shift the blame is not acceptable, this is why I am rejecting their response and believe that this should still be documented and posted against Hammersmith.
Sincerely,
[redacted]