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Hampton & Taylor Painting & Decorating Co.Inc

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Hampton & Taylor Painting & Decorating Co.Inc Reviews (30)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below Nothing was omitted on my part I told you the work they did was shoddy and incomplete and that yes I will not be returning to their business as their customer service is absolutely terrible Unfortunately for prestige slander is anything falsely written I have never lied or said anything untrue in any of my statements I believe that the message they attached is ridiculous they are aware that I'm unsatisfied and they had been made aware of that during and after the message they have from me This is a simple tactic to save some money in hopes I'll go away However if they don't want to fix the bumper and offer me a discounted service price to do so to try and cover themselves that's fine However my opinion and me voicing that opinion is my right not slander I don't believe this issue will ever be resolved with prestige and I also believe I will let anyone and everyone I come in contact with that I had a terrible experience after the sale there Thank you for your participation, unfortunately the offer they made to me was a discount that I would then have to pay for and that wasn't the agreement made If they don't want to honor the made agreement I will continue voicing my complaint to anyone who will listen
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

The majority of the customers loss here stems from a Mini Cooper that he bought, elsewhere in July and traded to us in August. Showing a pattern of remorseful purchases, we hold no liability for losses incurred. We would be happy to sell his Mini Cooper back to him. Sincerely,***
***General ManagerPrestige Auto CorporationDirect Line: 715-839-5457 Fax: [email protected]

I talked to this customer on 10/12/at approximately 1:CST. I apologized for any miss communication after her purchase on 10/10/16. I also, empathized with here buyer’s remorse regarding the vehicle she purchased on 10/10/16. Once the title is issued to her, she can bring
the vehicle in to trade or sell. These facts were reiterated to her in that phone conversation. Sincerely,*** ***
General ManagerPrestige Auto CorporationDirect Line: 715-839-5457 Fax: 715-833-1569***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have offered a discount rate of any further work desired. See below and attached voice mail. Several statements and interactions by this customer have been falsified and/ or omitted. ***,The attached message was left by you after accepting your truck with the re painted bumper
(per we owe agreement). In the message you confirmed that you would not be returning to our dealership. Still, you came back to accept the free remotes that *** offered you above and beyond the Dodge key fobs offered at time of purchase.When we spoke on Tuesday you confirmed three points to me;1. Bumper was re painted2. Keyless entry was installed3. You were done patronizing our dealership at all levelsWe have fulfilled all agreements made at time of purchase. In the State of Wisconsin there is zero return option once the vehicle is purchased and taken possession of.The harder you search for imperfections on a used vehicle, you will find some. Unfortunately, no amount of re conditioning will return this Dodge Ram to new status.I will apologize for not meeting your expectations on this purchase and reiterate what I said on Tuesday, we do appreciate your business.Now all we can offer is a discount on any further improvements you want to make to your investment. I say that with caution, believing our business and vendors won’t meet your expectations.Have a great day!Sincerely,*** ***General ManagerPrestige Auto CorporationDirect Line: *** Fax: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The reason I don't except this is because they made it sound like they had to really work at getting me approved for a loan and the attachment that I added is my credit report and my score of and they're advertisement is not the whole reason I contacted you*** *** and *** lied to me about everything including the amount my Explorer was worth and trade in value was 2100-2500, selling value was 3700-They told me and Todd made up lies about my vehicle and then the professionalism *** used Emailing me nasty emails from her work computerAlso needless to say Saturday after the Tuesday ordeal the advertisement on I was changed because they were caught in they're lies

Our advertising meets all disclosure requirements at federal, state and local levels. We apologize for any miss understanding the customer has had in this instance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Not sure what he's talking about my name is on title and date is required by law to be on belt

We apologize for any miss communication. Mileage displayed in vehicles is generated from fueleconomy.gov and is provided for customer satisfaction and marketing purposes only. Customer traded in a vehicle that according to U.SDepartment of Energy averages 17- MPG for a
vehicle that according to U.SDepartment of Energy averages 18- MPG (see attachment). Combined improved gas mileage, reparability, factory warranty and lifetime power train warranty, put customer in better long term investment position. We would be happy to provide customer with trade in offer for their Sorento for our Cadillac SRX in stock as of 12/28/15. Happy New Year! Sincerely,*** ***General ManagerPrestige Auto CorporationDirect Line: 715-839-5457 Fax: [email protected]

The prize portion of our direct mailers is offered by American Hole in One Insurance. They offer prize indemnification insurance for a wide array of events. Any questions on their contest’s can be answered by calling ***. Sincerely,*** ***General ManagerPrestige Auto
CorporationDirect Line: ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I decline Mr*** offer regarding the Mini Cooper. The mini cooper trade in, is not the subject matter of my complaintMy complaint is directly related to the return of the Kia and Prestige Auto Corporation's refusal to fully compensate me for such returnMy complaint and requested resolution of such complaint remains outstanding

The statement provided to your company by *** *** is completely false. After discussing her case of buyer’s remorse. We made a goodwill trade offering of full purchase value on her recent purchase or participation on our part of a remote start installation on the Chevy Malibu
she owns. Unfortunately, MsHelgeson resorted to name calling and at that point, we retracted all goodwill offers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Kia always wants high praise for there service and stuff what a joke the Eau Claire dealership is

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Revdex.com, et al, This to me is a money losing propositionI put $down plus I traded in two vehicles for this truck. I think it would be a better arrangement if they could just fix what they did to my truck to resolve this matterAll they have to do is take out the brake controller and all of the wiring that came with it so that I can have Ford install a factory brake controller. Whether I used the word "assumed" or not is irrelevantThey led me to believe it was going to be a factory install not to mention the fact that I specifically told the technician NOT to install the aftermarket brake controller and I believe that is what is relevant here. V/r,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view n the matter.]  This is not a issue on remorseful buying. It is due to the no disclosed safety issue with the kid soul. I feel taken advantage of. The sales department did apologize for not disclosing the safety issue but no other actions were taken. They gave me the option of trading it in for reduced value or dealing with the problem. I'm am not satisfied with the deal that was made but it was the only option I was given at the time.
Regards,
[redacted]

We apologize for the customers frustration in this matter.  It is never our intention to cause pain for anybody at anytime. The person in question here, has been removed from our data base at the dealership level.  However, we would like to mention that the majority of correspondence...

that people get regarding past purchases comes from third party vendors. Most third party vendors get their outdated information from the Department of Motor Vehicle, which is willing to sell registration information.  Notifying and updating the DMV and manufactures may be desired for further “absolute” results. Hope this helps!  Happy Easter!  *Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as such.  Sincerely,[redacted]
General ManagerPrestige Auto CorporationDirect Line: 715-839-5457

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this [redacted]er to a close, we would like to know your view on the [redacted]er.]   Sun, Jul 30, 2017 10:28 pm Fwd: Customer service From [redacted] To [redacted]
 This is [redacted], again, attempting to resolve a situation in which your company has done a substandard job. In June, you were sent an email highlighting the event. If you, by chance, did not receive that email, there it should be listed below. I never received so much as an explanation. Upset  by your company's lack of service, I set out in search of a new key from a different institution as I no longer care to do service with you.  The other dealership I spoke with was not surprised by this event with your company having heard the same story from several others as well. Not a good reputation. I received the invitation for your customer appreciation event and could not help but think why would we participate in this when we ourselves don't feel appreciated. If you have any interest in trying to resolve this situation and salvage this business relationship you will take the necessary steps to contact us. If not we will continue our business elsewhere. We will also never recommend your dealership to any of our family or friends and let them be aware of the poor customer service.[redacted]
Sent from my iPhoneBegin forwarded message:From: [redacted]Date: June 11, 2017 at 9:08:48 PM CDTTo: [redacted]Subject: Customer service Hello [redacted]-My husband and I recently bought a 2016 Kia Sorento. We are thus far enjoying our vehicle. [redacted] was our sales associate and he did a fine job and even offered to help resolve another issue we had with the vehicle. There is, however, one subject about our purchase from Prestige that we are not satisfied with. The spare key. We were unaware that there wasn't one at the time of purchase. We didn't find out until we were installing our car seats into our new buy. When I later followed up with [redacted] about this, he stated that your businesses policy does not replace missing ones. Truthfully, I can understand that for older used vehicles. However, when the vehicle is only a year old and we spent more than $20,000, then there should be certain exceptions. I also feel mislead as I was unaware of this fact at the time of purchase. Having said all of this, I will no longer be doing business with Prestige unless this subject is resolved. Sincerely,[redacted]
Sent from my iPhoneI have copied the 2 e-mails sent to [redacted] from prestige that were never replied to. I also called the dealership and personally came in to try and resolve this [redacted]er during the month of July with the customer service team  having no idea that I was in correspondence in the first place. Had I received this explanation 2 months ago instead of getting the run around from [redacted] this could have all been avoided.Regards,[redacted]

All used vehicles, come with a minimum of one key. Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: 715-839-5457

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Your response is baffling to me, because it isn't true. I did not release any information, my information was pulled from my file from when I obtained my lease a year and a half ago (word for word from the salesman I spoke with) without my knowledge. I also said I would do my own financing if I liked this vehicle. This part was made very clear. Mind you I hadn't even seen this GMC Envoy (Not Trailblazer) yet, so financing was not even on the table at this point. I'm not sure why it was even brought up. We haven't even discussed the money portion, you know, the important part. Just filling in the blanks with your own numbers is not how to do business. I had money to put down on the deal as well to get the balance where it needs to be, but I never gave you the amount. So did you just throw a number in there as well? According to RCU (one of the banks you fired my info off to), you tried to obtain credit through: Westconsin, Ally, RCU, and Prestige. RCU could only see pulls up until them, so who knows how many places after them. Also, payment range was not in my criteria. I'm not sure where you got that from. I am willing to pay more if I'll be car payment free in 1-2 years."Showing intent" does not excuse you from pulling my file and trying to "do me a favor" by getting me pre-approved before I even show up. You are also required to verify all the information as correct before trying to obtain credit, per RCU. The information you have in my file is not current. I have switched jobs and moved. The only thing you have correct is my name and phone number. So no, "All required compliancy guidelines" were NOT maintained for this contact. Yes, request a removal of the inquiry from all of the lenders you contacted. Also while you're at it, shred the file that contains my personal information. I obviously can't trust you having it.
Regards,
[redacted]

Problem description: On November 5, 2017 I purchased a 2016 Chevy Malibu from Prestige Auto. When I arrived at the business, with my father, a salesman named [redacted] pointed out a couple cars that were not all that appealing to me. Then he showed me the white Chevy Malibu that I ended up purchasing. I really liked the look, style and size of this car and that it was newer (2016). I thought the price was very good for a 2016. This is the only car that I asked the salesman specific questions about. Since I would be upgrading from a 2007, I wondered to myself whether this car had any fancy features in it. I asked [redacted], in a joking manner, “So, is it like naked inside or what? Is that why the price is so good?” [redacted] politely laughed and shook his head no. “No, not at all.” he said. He then proceeded to list a number of nice-sounding features that this car had including a rear-facing camera, heated seats, On Star capability, wi-fi and remote start. He then went into a fairly detailed explanation of how they price their cars and why they can price them so low.   During the test drive, I stated to my dad, who was riding along, “Hey Dad, it even has remote start!” [redacted] the salesperson was in the back seat and confirmed this. The remote start was a major selling point for me. I didn't need to use the remote start until a few weeks after purchasing the car. Then I was unable to figure out how to activate it. After looking in the manual, I noticed the problem must be that I had the wrong key fob. It did not occur to me that the car itself wasn't even equipped with remote start. At this point, I thought there must be an additional key that the dealership neglected to give me and all I would have to do is stop by the dealership to straighten it out. When I srrived, I spoke to the salesperson, [redacted], himself. I first asked him if he knew anything about how to activate On Star. He didn't seem to know for sure. No problem, so I asked him about the remote start. I reminded him that when he showed me the car, he said it had remote start among other things. He was just nodding and so I asked him if he remembered telling me it had remote start. He stated that, yes, it was possible that he told me that. I was then directed to speak with a manager. This supervisor was very friendly and took an understanding tone during our conversation. However, he could not do anything specifically to help me. His supervisor was not in, but he would leave a message for him to call me the following Monday. I never heard from anyone the following Monday or at any time. I ended up having to return to the dealership a total of 4 times. In the meantime, I discovered my new car did not have the heated seats I was also told it had. One supervisor ultimately offered to have the remote start installed in my car at the 'dealership' cost. He couldn't, however, tell me what that cost would be. I said I could not agree to that because I shouldn't have pay to install what they told me my car already had and was one of the reasons I bought the car. He said I would have to talk to his supervisor, but I would have to call or come back another day because that person wasn't in. A few days later, I returned to the dealership and asked to speak with the top manager. After a few moments, it was determined that the person I wanted to speak to would be the General Manager Matt Berube. He was on vacation, so they gave me his card and suggested I call in a few days. A few days later, I called the number on the card and got Matt's voicemail. Instead of leaving a message, I decided to just return to the dealership. I then met with Mr. Berube and the previous manager. Matt first showed me two phone numbers and asked if one of them was mine. I said yes. I began to explain the reason I didn't leave a message when I called earlier, but Matt interrupted me, laughing. He looks at his coworker and says in a condescending tone, “Well, yeah if you don't leave a message how do you expect anybody to call you back.” They seemed to be having some fun with this so I wait for him to turn his attention back to me. I then explained that since I didn't know when he would call me back and I wanted to address this today, I decided to just come in. Then, in a more professional tone, he agreed that it's better to deal with problems face-to-face anyway. I agreed then started to mention that I had gone to the Revdex.com's website when Mr. Berube interrupted me again and said flatly, "We don't pay the Revdex.com”. I told him I had no idea what that meant. He replied that "if you pay the Revdex.com they give you better ratings". He said he had two offers for me. One was he would allow me to trade in the car I already purchased for a another car that has the features in it I was told my car had. However, this other car was going to cost more money because it had those other features, remote start and heated seats. I told him I did not want another car. I like the car itself and just want what I was told it already had. After making my case, Mr. Berube said he questioned the intelligence of somebody who didn't verify the items in a used car. I told him he seemed to be saying that when you buy a car from Kia dealership one should expect that the sales people may lie to you or may be incompetent . I said, “so you're questioning my intelligence because I believed what your salesperson told me”. He responded that I was questioning his integrity and I confirmed that, yes, I probably was questioning his integrity. He responded, “Well, then I take my offers off the table.” He told me he believed I was lying and that I just had 'buyer's remorse'. At that moment, he grabbed his notebook, and abruptly stood up. While walking away from me, he said without looking back, “You can leave the property now”. I was somewhat taken aback by Mr. Berube's abrupt and immature ending of our conversation. I left the business. I have noticed from other complaints that this business seems to have a pattern of using 'buyer's remorse' to disregard some customer complaints. I think that 'buyer's remorse' is applicable when a person wants to return the item due to no longer wanting the item. That is not the case here. I never wanted to return the car or get a different car. I only wanted the features they told me it had before I bought it. My complaint is about the missing features.Desired Outcome What I asked for from the company was for them to install, or pay to have installed, the remote start and heated seats into the car I bought. Then it would match the description they gave me in order to sell me the car.

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Address: 8145 Greenlawn, Detroit, Texas, United States, 48204

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