Hampton & Taylor Painting & Decorating Co.Inc

The vehicle was purchased for a sale price of $4,366 after our Service department had done a visual safety inspection.  These vehicles are presented to the purchaser 100% As-Is.  Like all other used cars sold As- Is, the customer signed the As- Is window disclosure,  As- Is...

Dealer Warranty Disclaimer, initialed “AS IS NO WARRANTY” on the purchase contract, signed “I decline all protection” on the vehicle service contract option menu and signed the attached 2 Part As- Is warranty. We make no claims that our As- Is vehicles are anything but cheap transportation.  Doing suggested maintenance is a great way to protect your vehicle investment and we are glad another dealer could up sell you on doing such. The person who purchased this vehicle does not match the party that wrote this complaint.  And we are un sure of complainants presence or involvement at time of this vehicle purchase. Sincerely,Matt BerubeGeneral ManagerPrestige Auto CorporationDirect Line: 715-839-5457            Fax: [email protected]

Showing a pattern of remorseful purchases, we hold no liability for losses incurred. We would be happy to sell his Mini Cooper back to him.

Customer was satisfied as follow; -          1/3/17 at 4:10PM:  Purchased used vehicle 3% below average market price including lifetime power train warranty (form 8520 as required by WI) and the remainder of bumper to bumper warranty as...

outlined in owner’s manual or found online at kia.com. -          1/4/17 at 6:18PM:  Phone message left by Sales Consultant for 24- 48 hour (required) follow up call -           1/5/17 at 1:04PM:  Inbound call- called in and was unhappy about not getting a full tank of gas with purchase 1 key only with no Key fob and that the wiper blades are bad and need to be replaced. will let J[redacted] and M[redacted] know. she wants a manager to call her back-          1/6/17 at 12:23PM:  Phone message left by Sales Consultant-Left a message stating that we don't fill the tank on preowned vehicles, also that the vehicle comes with the keys provided. Let her know that we will address the wiper blades and to give either me or J[redacted] a call-          1/6/17 at 5:06PM:  Auto Email sent- DearT[redacted],It has been my pleasure to assist you in purchasing yourKiaSoul. If there is anything that would keep you from rating my service to you as excellent, please contact me right away and give me further opportunity to provide you with best service possible.Referrals from clients are not something that you can buy they are something that you earn. I want you to be 100% confident in referring me to friends, family, neighbors and co-workers.Please don't hesitate to contact me with any questions.Always at your service,-          1/8/17 at 12:21PM:  Email reply from customer- M[redacted] I got your phone message and here's the deal. I brought my trade in vehicle in with an almost full tank of gas, So I feel you should have given me a vehicle with the same amount of Gas. I can't believe someone traded in a vehicle without a key fob but whatever. If I purchase a key fob will you at least program and cut it for free? I understand you are willing to replace wiper blades. I also have a large crack in the rear drivers side door that as far as I can remember wasn't there when I bought it. It appeared a day or so after I drove it home and I believe it was due to your company washing the vehicle and then the temperature dropped considerably causing the crack. I would like it repaired also. I enjoyed the actual buying process and how quickly you made it happen. I didn't dicker with you over the price of the vehicle or the trade in value. At this point, I am disappointed in the fact that you are refusing to put gas in a used vehicle just because it is a used vehicle and you can't treat a used vehicle like a new one. That is ridiculous, I still spent money You are still making money on me and I am still a customer you might make more money on me next time I buy a vehicle. You treating me like my business and money doesn't matter as much as someone who buys a new car is discrimination. I feel cheated that I and my business isn't as important as someone who buys new. Also if I could have afforded a new car I would have bought a new car. My friend was thinking of buying a car from you in the near future but after seeing what I'm going through he has been trying to decide where he will be going to buy a vehicle. I have bought used and new cars from other dealers before and always left with either a full tank of Gas or a Gas Card. I feel that you and your company arguing with me over $25 in gas is just stupid. Especially since I assume you want happy customers who would be return customers. I will drop the request for a Gas card if you will fix the wiper blades, the crack in the door, and program and cut the flip out key and key fob for free.Let me know what you are willing to do. If we can't come to some kind of agreement then, I would like a meeting with the manager of Prestige Kia. If you can't make this happen, I will go right to the top.I await your responce with bated breath. T[redacted] B[redacted] -          1/9/17 at 8:28AM:  Email reply to customer-  T[redacted],We do not fill the fuel tank of pre-owned vehicles unless it is negotiated at the time of purchase. Even if the gas light was on we are then only putting in $20 max. What other dealerships are doing does not pertain to our policy here. The keys that come with the vehicle are what we provide. If you want additional keys then that would be an out of pocket expense that you would have to cover. As for the crack that you mentioned, if it was not there at the time of purchase that's not something that we would cover. We have no way of tracking down how or what actually caused it after the vehicle left the dealership. We will address the wiper blades. If you should have any further questions you are more than welcome to contact my General Sales Manager, J[redacted] K[redacted]-          1/9/17 at 8:28AM:  Outbound phone call by Sales Consultant-  (got machine/ no message/ no notes)-          1/9/17 at 9:21AM:  Email from customer-I was told at time of purchase that my kia was covered bumper to bumper and that if anything went wrong to bring it in and get it fixed no charge. So now you are telling me that is not the truth and that the crack in the door is not covered, that is between the bumpers and to tell you the truth when I purchased the vehicle I could not see the whole car due to snow and ice on it so it could have been there and I didn't notice it. I am very upset at this time. I asked if I purchased a key fob with flip out key if you would at least program and cut said key. I will pay for the key myself, just can't find anyone with the equipment to program and cut the key. Please respond and include  General Sales Manager, J[redacted] Kl[redacted]'s contact information. You took advantage of me and scammed me and I will be talking to the Revdex.com about your sales practices and how you said bumper to bumper yet when I had problems you did not cover bumper to bumper.-          1/9/17 at 9:29AM:  Email reply to customer-Yes you do have a bumper to bumper warranty. That does not mean it covers things that are not defects of the car. If it is a defect then it would be covered. If it is something they view as something outside of that then it is not a warranty issue. It would be no different if you were to get into an accident. The warranty would not cover the cost of fixing the vehicle. The warranty is in place to cover the possibility of defects in the vehicle. Up until this very point there has been nothing that we have done wrong. My suggestion is bring the vehicle by here so that the service department can assess the issues. If it truly is a defect in the vehicle then it will be covered. If it is something that is deemed to be caused outside of that then it won't be covered. That would be a wear and tear thing. Similar to door dings and such. I assure you that nothing we have done has been a "scam" as you put it. I have been very upfront with you every step of the way. Give our service department a call and we can assess things from there.-          1/9/17 at 9:49AM:  Email from customer-  I asked for your general Managers contact info I would like to express my concerns to him and you did not answer me about programming and cutting a key fob I would buy! So since you can't seem to answer me, I would appreciate the contact info asap -          1/9/17 at 10:44AM:  Email reply to customer-Tracy,I have answered you about the key and fob. Those are things you would cover the cost on. I'm guessing that isn't the response you were looking for. You can call (715)833-0177 and ask for J[redacted] K[redacted]. -          1/9/17 at 12:53PM:  Email from customer-I was looking for a direct answer, a yes or a no, would have sufficed. I am getting very frustrated, Thanks for the information but I already looked up his email and emailed him. You never gave me a chance to counter offer or even ask for a tank of gas. I appreciated the quickness but in hindsight, I feel you did this on purpose. Hence, my feelings of being scammed. these are just my feelings. But I doubt I will recommend you or your dealership to anyone I know. Thank you for your time.T[redacted] -          1/9/17:  Customer submits complaint to Revdex.com of Wiscosnin -          1/10/17 at 3:35PM:  Email from customer (to General Manager)- Subject:  2015 Kia Soul, purchased used! Hello Mr. B[redacted],     I recently purchased a used 2015 Red Kia Soul. M[redacted] W[redacted] was my salesman. I have to say it was a very quick transaction. But unfortunately, because of how quick it was I did not even get the chance to dicker over the price or ask for a tank of gas or negotiate in any way. I have asked M[redacted] to give me a tank of gas and to program a key fob and cut a key for me for free. As there was no key fob for this vehicle. I find it hard to believe in this day and age that a key fob was not available to me. I have no problem paying for a key fob with flip out key but can find nowhere that will program or cut said key. So firstly I feel discriminated against because I didn't buy a new car. Second, I can't afford $300 to $400 for the programming and cutting of the key. I am so disappointed in your dealership, I doubt I will be back. The whole situation has left a bad taste in my mouth. If your willing to do something great, if not Oh well at least I got my say. Thank you for taking the time to read my email.T[redacted] B[redacted] -          1/12/17 at 9:41AM:  Outbound call to customer from General Manager (recorded & notes added)* Apology for frustration in purchase from us.  Explained our market leading value in price, warranty and over all presentation.  Explained policy of not letting used cars leave lot with gas light on.  Customer confirmed that the light was not on at time of delivery, but later regretted not asking for full tank.  Customer expected standard fromevery dealership that all used vehicle should be delivered for purchasing customer to get home.  General Manager explained that was not our standard based on geography as related to were each individual customer lives and lack of onsite gas pump.  General Manager explained dealership standard again of offering below market pricing that includes a lifetime power train warranty.  Customer never acknowledged that they were promised a full tank of gas at time of purchase in this conversation.  General Manager inquired about customer previous concern, as verbally relayed to him by Sales Consultant back on 1/5/17, about windshield wiper blades not being to a safe standard.  Customer discredited question as an original concern that no longer exists.  General Manager did reiterate (as he later discovered documented offer from Sales Consultant on 1/5/17) that wiper blades would be addressed and replaced (if needed) upon immediate return visit by customer.  General Manager addressed “discriminated against because I didn’t buy a new car” as stated in email complaint to him on 1/10/17.  General Manager  reiterated the fact that all our customers 100% satisfaction is our first priority and explained that earning everyone’s business is our goal.  General Manager explained the there are no extenuating circumstances from offering New to Used vehicles that would condition these differences toward discrimination on an individual.  **By definition of the word, this cannot apply (see below).  General Manager addressed concern of one key and no fob, explaining that based on our market leading direction on value and warranty, we offer forward, what is provided by previous customer, auction or rental company.  Customer did not dispute that they were promised anything other.  Customer had stated that she was not involved in previous household purchases of vehicle, and admitted assumption of certain expectations she had when purchasing a used vehicle.  General Manager again apologized for frustration in her purchase and offered “good will” on next visit of $10 in gas and free used key fob to be programmed at customers expense ($100 per fob).  General Manager then offered his direct contact information for use at or prior to future visits.  Both parties thanked each other for their time and call was terminated. *Note-  In efforts for General Manager to return contact from customer in a timely manner.   The deal, vehicle inspection, previous emails, system notes, timeline and any other items related to customers concerns were not reviewed prior to this call.  Only items referred to were email to General Manager and standards, policies and procedures of our business.  Since then, all for mentioned items have been reviewed and clearly fall within those standards, policies and procedures. *Note-  Vehicle damage as stated in Revdex.com complaint was not discussed here, as it was not mentioned in email to General Manager or upon returned phone call from General Manager. -          1/13/17 at 2:11PM:  Letter received from Revdex.com of Wisconsin -          1/14/17 at 3:06 PM:  Response issued by email RE:#11925436 -          Please note that while direction was offered to contact General Sales Manager J[redacted] K[redacted] immediately upon concern or request on 1/8- 1/9/17.  No attempt was ever made. 1. an act or instance ofdiscriminating, or of making a distinction. 2. treatment or consideration of, or making a distinction in favor of or against, a person or thing based on the group, class, or category to which that person or thing belongs rather than on individual merit:racial and religious intolerance and discrimination. 3. the power of making fine distinctions; discriminating judgment:  [redacted]Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as such. Sincerely,Matt [redacted]General ManagerPrestige Auto Corporation[redacted] [redacted]
            [redacted] [redacted]

From: [redacted] Sent: Tuesday, April 10, 2018 10:50 AMTo: [redacted]Subject: #[redacted] [redacted], We apologize for the customers frustration in this matter.  Prestige Auto has fulfilled all promissory owed items in this transaction.  By the...

customer stating they “assumed” shows lack of due diligence in this matter.  That is the primary cause of frustration on the part of both parties here. Our offer to Mr. [redacted] is a purchase back of this vehicle in “current good” from purchase price, less 10 cents per mile, for use.  He can contact myself or our General Sales Manager anytime to set up time for purchase of his F-150.  We will honor this agreement until 4/30/18.  *Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as such.  Sincerely,[redacted]
General ManagerPrestige Auto CorporationDirect Line: [redacted]            Fax: 715-833-1569[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Kia was not being fully attentive to this customers complaint.  We apologized on their behalf. Prestige Auto made an extra investment, from the dealership side, in the customers trade that was causing frustration and lack of complete satisfaction. The customer traded their vehicle...

mentioned in the complaint and should be completely satisfied. If this complaint is not closed as such, we will contact our customer directly to address. [redacted]Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as such. Sincerely,Matt BerubeGeneral ManagerPrestige Auto Corporation

We will accept letter received from your company on 4/19/18 as a rejection of our offer to purchase back the 2016 F-150 in this matter. As previously stated, we have fulfilled all promised items that Mr. [redacted] accepted, in writing, at the time of sale. Mr. [redacted] disappointment in the product he received (for free) as part of his deal, is equally matched by our regret in selling him a good product at a great price. Sometimes, businesses and their customers need to part ways, if all appreciation for each other is lost.  Now, is that time. This is our final response in this matter. *Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as such.  Sincerely,[redacted]
General ManagerPrestige Auto CorporationDirect Line: 715-839-5457            Fax: 715-833-1569[redacted]

We did not sell the vehicle new and have no record of doing recommended belt change.  If the customer had called us to question this or inquire on the meeting of over explained As- Is status of vehicle disclosed on paperwork we may have been able to help out.  But, they chose to air their grievance through the Revdex.com in hopes of what?   Below is last recorded conversation with customer; 6/1/16 12:26pOutbound phone call (Contacted)By: [redacted]   everything is well, needs to get timing belt changed. they are going to their mechanic to get that fixed. If there is a law about dated stickers on belts, that would be something to contact a Police Department about. Happy 4th of July!  God Bless America!  Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted]            Fax: [redacted]

We apologize for any miss communication. Complainant called and released information and showed intent verbally to consultant in efforts to maintain payment range going from Mitsubishi Outlander Sport to a Chevy Trailblazer.    We are happy to call lenders he was submitted to,...

and request removal of inquiry. All required compliancy guidelines were maintained for this contact. Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: 715-839-5457

I would like to offer my apologies to this customer for their frustration in a purchase of a used vehicle.  This is my first opportunity to make an apology, as I can’t find any correspondence from the customer, prior to this letter from the Revdex.com. We present every used vehicle at the best...

possible value to our customers.  They go through the State of Wisconsin (required) safety inspection and come with our Lifetime Power Train Warranty.  Since, used vehicles are presented to market with the same equipment as they are traded or purchased from rental or auction, items like keys, remotes, owner’s manuals, floor mats, etc. could be missing.  This presentation in our used product is reflected in the value pricing. We do not re produce the for mentioned items on the thousands of used vehicles we acquire and re market throughout the year.  This would not only be logistically impossible, but it would push the cost of these vehicles and in turn the retail price out of value within our market.  Our number one concern in our business is customer satisfaction through maintaining and continuing to hire more employees and giving back to the community more than our competitors.  We pride ourselves as having the top rating in our market and with our franchises for customer satisfaction and hope the customer will join us for our customer appreciation event on August 16th. [redacted]Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as such. Sincerely,[redacted]General ManagerPrestige Auto Corporation