Hamptons Lane

I don't like their practice of creating a shipping label, charging your credit card and then actually shipping the item a week or more laterWhen you try to contact them, via email only, you get no response or flip response

Hi there, We are sorry for the inconvenience and we hope to clear up any issues you are having with [redacted] ***Back in January of 2015, the customer received the wrong spiralizer in her boxShe was sent an email that she will receive a spiralizer replacement in which she did receive on Thursday, September **, 10:AMThis also included a replacement of the full box a well as a gift from Hamptons LaneThis customer's account under the email [redacted] was cancelled on [redacted] 19:45:GMTWe apologize for any inconvenience this may have caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.They have refunded the amount for the box I did not approve as well as gifted me the box that was charged to my account.The only thing I wish that they had done, when they found out there was an error in the script for the option to pause the account, is that there was some type of post on social media indicating that there was a problemI would have been willing to wait longer for a response if I had known of this issue Sincerely, [redacted]

We are sorry for the inconvience involved with this purchaseTo remedy this situation, we discontinued this customer's membership on 2015-07- [redacted] 17:16:GMT as asked by the customer via emailWe provided the customer with a refund of the payment of $to the original form of payment for the issue on 2015/07/ [redacted] 16:33:and sent the customer a refund receipt on 2015/07/ [redacted] 16:33:to her correct emailThe refund take between 5-business days to processThis refund was inputting prior or on the same dater as to the customer's complaint to the Revdex.com is dated

I submitted an order for a pizza box on July *, Hamptons Lane charged my CC for $They created a FedEx shipping label July ***The box never shippedThey do not have a customer service number on their websiteI sent an email to [redacted] per the contact us link on the website on July NO RESPONSEI sent an email to [redacted] on July **NO RESPONSEI have canceled my subscription and disputed the credit card chargeI am having a hard time believing this is a real company or how they can possibly stay in business with such poor customer serviceShameful!

Revdex.com:At this time, my complaint, ID *** regarding Hamptons Lane, LLC has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
I received a replacement of for the damaged items two weeks agoThank you!
Sincerely,*** ***

Revdex.com:
In reference to complaint ID ***, the business has refunded my money
Thank you!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet received my refund. They said it can take up to ten days. I will close this case when I receive my refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I don't like their practice of creating a shipping label, charging your credit card and then actually shipping the item a week or more later. When you try to contact them, via email only, you get no response or flip response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.They have refunded the amount for the box I did not approve as well as...

gifted me the box that was charged to my account.The only thing I wish that they had done, when they found out there was an error in the script for the option to pause the account, is that there was some type of post on social media indicating that there was a problem. I would have been willing to wait longer for a response if I had known of this issue.
Sincerely,
[redacted]

This business accepted my credit card payment for a set of 4 hand-stamped mugs on December *. I have received a series of excuses on why my order was not shipped to my sister for her birthday. It appears this business is fraudulent and others should be warned. They don't have a phone number, only email address.

Hi there, We are sorry for the inconvenience and we hope to clear up any issues you are having with [redacted]. Back in January of 2015, the customer received the wrong spiralizer in...

her box. She was sent an email that she will receive a spiralizer replacement in which she did receive on Thursday, September **, 2015 10:19 AM. This also included a replacement of the full box a well as a gift from Hamptons Lane. This customer's account under the email [redacted] was cancelled on [redacted] 19:45:02 GMT. We apologize for any inconvenience this may have caused.

This company is shady, they do not have a phone number and only one email address that sends out, receives order information as well as complaints. If you want to cancel your membership because of a bad experience the website does not give you that option only the option to skip orders or downgrade your membership to every other month. I received my 1st order an item was broken I am still waiting for a response and when I tried to cancel my membership or remove my credit card information it would not let me. I will have to contact my bank to have the charge reversed and stop any future charges from them. I would not order from this company they are unethical.

We are sorry for the inconvience involved with this purchase. To remedy this situation, we discontinued this customer's membership on 2015-07-** 17:16:40 GMT as asked by the customer via email. We...

provided the customer with a refund of the payment of $47.00 to the original form of payment for the issue on 2015/07/** 16:33:26 and sent the customer a refund receipt on 2015/07/** 16:33:31 to her correct email. The refund take between 5-10 business days to process. This refund was inputting prior or on the same dater as to the customer's complaint to the Revdex.com is dated.

Revdex.com:At this time, my complaint, ID [redacted] regarding Hamptons Lane, LLC has been resolved.
Sincerely,[redacted]

I submitted an order for a pizza box on July *, 2016. Hamptons Lane charged my CC for $37. They created a FedEx shipping label July [redacted]. The box never shipped. They do not have a customer service number on their website. I sent an email to [redacted] per the contact us link on the website on July 20. NO RESPONSE. I sent an email to [redacted] on July **. NO RESPONSE. I have canceled my subscription and disputed the credit card charge. I am having a hard time believing this is a real company or how they can possibly stay in business with such poor customer service. Shameful!

If I could have given 0 stars, I would have.
I have had HORRIBLE service from Hampton's Lane, and would never recommend it to anyone. I received it as a gift subscription from my son. Items arrived inadequately packaged for travel and hence broken, and some did not arrive at all. They neglected to send the recipe booklet, then did not replace broken items, even though I sent photos. They said they credited my account, but did not. They said they sent my July package, but did not. They could not provide a tracking number because it was not sent. They would not provide dates sent by e-mail, referring me to look at my account, which shows they did not send it.They actually had the gall to throw this back in my court, sending me an e-mail response that said "Because of all the problems we've had with breakage, we may have to suspend your account." I finally had to tell my son about the troubles I've had with them and he is refuting the charges with his credit card company. Done dealing with them, and I'd suggest you don't deal with them either!

Review: I have tried to contact the company about an outstanding issue. Last January's box of artisan items was to include a specific brand of spiralizer. They shipped a cheaper brand but promised to ship the correct model. I am still waiting for that item. They provide no phone number and do not respond to emails.

Now, I am trying to cancel my account. I received an automated response to my email promising a follow up but haven't heard anything. I have posted on their [redacted] and [redacted] pages and gotten no response.Desired Settlement: Cancellation of my account.

Business

Response:

Hi there, We are sorry for the inconvenience and we hope to clear up any issues you are having with [redacted]. Back in January of 2015, the customer received the wrong spiralizer in her box. She was sent an email that she will receive a spiralizer replacement in which she did receive on Thursday, September **, 2015 10:19 AM. This also included a replacement of the full box a well as a gift from Hamptons Lane. This customer's account under the email [redacted] was cancelled on [redacted] 19:45:02 GMT. We apologize for any inconvenience this may have caused.

Review: On 10/**/15, I emailed the business's customer service dept. about returning a product that I did not want (the "Health Eating monthly box"). On 10/**/15, I received an email from customer service with a [redacted] return label (reference #[redacted]). I returned the product to the business on 10/**/15 and it was confirmed that the product arrived at the business's warehouse on 11/**/15 (confirmed by shipment details of the applicable [redacted] tracking number).

I emailed customer service on 12/**/15 because I had not yet received a refund/credit of the returned product cost. There was no response from the business.

On 12/**/15, I again emailed customer service regarding a refund/credit of the returned product cost. There has been no response from the business.Desired Settlement: Refund or credit my account for the cost of the returned product.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Hamptons Lane, LLC has been resolved.

Sincerely,[redacted]

Review: The contents of the package that I ordered were broken upon delivery and spilling in the box. I have made 3 attempts to get a return package and replacement to no avail.Desired Settlement: Replacement/exchange of the product

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Hamptons Lane, LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

I received a replacement of for the damaged items two weeks ago. Thank you!Sincerely,[redacted]