Dear [redacted] I have tried phoning you and left a message for you on March 10thWe do not have replacement slides available until the end of this month, and we decided to expedite this for youWe had one of the Custom Shop gunsmiths work on this for youHe repaired the ejection port, where you had indicated the problem to beThe complete firearm was then blasted and polished to retain the roll marksAs this is a Brushed Stainless model, there is no paint on this modelWe had this inspected every step along the way to verify all your concerns were addressedEvery firearm is test fired before sending out to ascertain complete functionality for our customersIf you are still not satisfied with the repair, please contact our Customer Service and we will provide you with a prepaid return label to have this returned to usWe will either repair or refund your purchase pricePlease be sure to include a copy of your original purchase receipt [redacted]
Dear [redacted] ; We sincerely apologize for the delay in resolving this for youOur factory was closed for the holiday from December through January 2, which may account for not receiving a response from our Customer Care representativeAs a side note, Mr F [redacted] is no longer with the companyWe have repaired your rifle and it is being sent back today to the [redacted] ***The tracking number is: [redacted] Our gunsmiths did note that we have also replaced the aftermarket carry handle with a genuine Colt one, this was determined to be a big part of the problem you had notedThe rifle has been test fired and all issues have now been resolvedWe hope this resolves the issue for youSincerely, Karen G [redacted] Senior Manager, Customer Care
[redacted] The current production [redacted] are being manufactured under license by [redacted] As these were not manufactured by Colt's Manufacturing in West Hartford, CT,and we do not have the components here, we recommend contacting [redacted] t directly for any repairs or assistanceTheir address is: [redacted] ***Their contact phone number is [redacted] They can also be reached via email: [redacted] They will be able to assist you with any issues you are having with your pistol
Dear Mr [redacted] ;We apologize for the delay in repairing and returning your firearm We have repaired the ejection port and adjusted to minimize brass deformationWe have tested your firearm and returned it via Fed Ex on March 11thIf for any reason you have any further questions or we can be any assistance, please let us know.Very respectfully, [redacted] Customer Service Supervisor
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear [redacted] ;We sincerely apologize for the inconvenience this has caused you. We are in fact replacing the slide and examining the complete firearm. This is in process of complete evaluation and testing. We expect to have this sent back to you next week. Very respectfully, [redacted]
The original "Product Service Repair Order" I received from Colt dated 9/24/after they received my gun for repair, stated "Repair for function, adjust to factory specs, test for function" Price $+ $shippingI never had any other correspondence, written, email or phone call from Colt I called numerous times to inquire about the progressCustomer Service personnel usually responded that they would check on it but I never received return calls Two weeks ago I was told it was ready to go to the range to be fired and would be shipped the following week When I didn't receive it, I called again and was told it was still being workedAt no time was there any mention of extensive wear, further work or parts and additional costs being necessary. When I contacted Revdex.com, the gun was shipped immediately I received the gun today There is no paperwork with it stating what was done to repair it and/or if it was repaired I am hesitant to fire it because I don't know if it has been repairedBefore sending it to Colt, I took it to a local gun dealer who cleaned it and test fired it He said it was unsafe and would fire two bullets with one trigger pull He recommended I send it to Colt for repair.p
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Dear Mr***;
I sincerely apologize for the delay in making the necessary
repairs to your Colt MustangAs your pistol was manufactured in 1987, we have
been thoroughly examining and repairing the worn componentsWe make every
effort to have non-service agreement repairs, such as yours,
completed within
days, however due to the holidays and age/wear of the Mustang, this is
taking more time with our gunsmiths than was originally intendedAs a goodwill
effort, we will not be charging for the overage in time and effort involved
We take pride in the quality of all our firearms and our repairs
We will not sent a firearm until it meets all our high quality standardsThis
certainly includes repairs, as these are very carefully evaluated and
thoroughly tested prior to sending back to our loyal customers
We have completed the repairs to your Mustang and this was
sent to you today, via Fed ExThe tracking number is: ***
We at Colt Manufacturing are continually striving to provide
the very best products and service in the industryOur “Built One at a Time,
Proven Every Round” is taken very seriously.Very respectfully;Karen G***Customer Care Supervisor
Dear ** ***
I have tried phoning you and left a message for you on March
10thWe do not have replacement slides available until the end of
this month, and we decided to expedite this for youWe had one of the Custom
Shop gunsmiths work on this for youHe repaired the ejection port, where you had indicated the problem to beThe
complete firearm was then blasted and polished to retain the roll marksAs
this is a Brushed Stainless model, there is no paint on this modelWe had this inspected every step along the way to verify all your concerns were addressedEvery
firearm is test fired before sending out to ascertain complete functionality
for our customersIf you are still not satisfied with the repair, please contact our Customer Service and we will provide you with a prepaid return label to have this returned to usWe will either repair or refund your purchase pricePlease be sure to include a copy of your original purchase receipt
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and would like to make the following comments:
I took my weapon to a local gun dealer who inspected and fired it He assured me it is in good working order I am satisfied with the repair I am not, however happy with Colt's Customer Service and length of time for repairs The comment that the holidays contributed to delays was unacceptable, as they should be "built into" schedules I also believe Customer Service lacks a lot in terms of answering questions, getting answers if not known, returning calls and informing customers of delays I believe if I had not contacted Revdex.com, I would still be waiting for my gun I consider this case completed.Thank you for your help
Sincerely,
*** ***
Dear ** ***We have provided you via email on March 18th, a prepaid *** ** return label to have your pistol returnedAccording to *** **, this has not yet been sentOnce we receive the pistol, we will be resolving this issue.Thank you,*** ***
*** ***We apologize for the delay in completing your repairI understand you had spoken to one of our Customer Service reps earlier this week who had informed you that it was repaired and being sent back to youThis was sent yesterday, as promised, via *** ** DayHere is the tracking number*
***This is expected to be delivered tomorrow. Again, we apologize for the delay and appreciate your understanding and continued support of Colt.*** ***Senior Manager, Customer Care
Dear Mr ***;
We apologize for the oversight for not including the
paperwork in with your returned MustangYour pistol was certainly repaired and
test firedOur gunsmiths repaired this for function, evaluated all components,
replaced all warn parts and test fired for safety & functionOur gunsmiths
do not itemize each component used to complete the repair, as they are more
focused on resolving any issues
Your Mustang had been in process with the gunsmithsThe information
that was provided to you was accurateOften older/worn firearms such as yours
do require additional tuning once returned from being test firedWe make every
effort to resolving any and all issues prior to returning the firearm to the
customerOccasionally this will extend repair period, however safety and
customer satisfaction is our primary goal
I will certainly check the phone logs to ascertain where we
fell short on returning your callsYour pistol was scheduled for early January
for completion, as was stated in the evaluation that was mailed to you in
SeptemberWe were running slightly behind schedule due to the holidays
In summary, our gunsmiths have thoroughly evaluated your
Mustang and made all necessary repairsThe firearm is functioning properly
I hope this has addressed all your concerns regarding your
Mustang
Dear [redacted]; We sincerely apologize for the delay in resolving this for you. Our factory was closed for the holiday from December 16 through January 2, which may account for not receiving a response from our Customer Care representative. As a side note, Mr F[redacted] is no longer with the...
company. We have repaired your rifle and it is being sent back today to the [redacted]. The tracking number is: [redacted]. Our gunsmiths did note that we have also replaced the aftermarket carry handle with a genuine Colt one, this was determined to be a big part of the problem you had noted. The rifle has been test fired and all issues have now been resolved. We hope this resolves the issue for you. Sincerely, Karen G[redacted] Senior Manager, Customer Care
Dear Mr [redacted];We apologize for the delay in repairing and returning your firearm. We have repaired the ejection port and adjusted to minimize brass deformation. We have tested your firearm and returned it via Fed Ex on March 11th. If for any reason you have any further questions or we...
can be any assistance, please let us know.Very respectfully,[redacted]Customer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted];We sincerely apologize for the inconvenience this has caused you. We are in fact replacing the slide and examining the complete firearm. This is in process of complete evaluation and testing. We expect to have this sent back to you next week. Very respectfully,[redacted]
[redacted]The current production [redacted] are being manufactured under license by [redacted] As these were not manufactured by Colt's Manufacturing in West Hartford, CT,and we do not have the components here, we recommend contacting [redacted]t directly for any repairs or...
assistance. Their address is: [redacted]. Their contact phone number is [redacted]. They can also be reached via email: [redacted]They will be able to assist you with any issues you are having with your pistol.
Complaint: [redacted]
I am rejecting this response because:Hello,I read the response from Colt. I am writing to let you know that this person, G[redacted], who responded is lying in her response. Specifically they did not blast the gun, I do know, and second it is painted on the edges( top, bottom and all edges in between with the sides, or the flats of the gun they call it, in brushed stainless). The particular paint they use is called cerakote and it is paint with a ceramic additive and it is oven cured at around a couple hundred degrees, many paints these days are of this type!! I think you can see that by them saying that they blasted the whole gun and that there is no paint on any part of the gun, the kind of way that they like to bully their customers around. However since they mentioned a refund in the response I think I would like to try that before confronting them with all these lies. But also since they lied so much I also wonder if they'd really give me my money back or if there is anyway to guarantee that I could cover myself on that?Thanks
Sincerely,
[redacted]
Dear [redacted] I have tried phoning you and left a message for you on March 10thWe do not have replacement slides available until the end of this month, and we decided to expedite this for youWe had one of the Custom Shop gunsmiths work on this for youHe repaired the ejection port, where you had indicated the problem to beThe complete firearm was then blasted and polished to retain the roll marksAs this is a Brushed Stainless model, there is no paint on this modelWe had this inspected every step along the way to verify all your concerns were addressedEvery firearm is test fired before sending out to ascertain complete functionality for our customersIf you are still not satisfied with the repair, please contact our Customer Service and we will provide you with a prepaid return label to have this returned to usWe will either repair or refund your purchase pricePlease be sure to include a copy of your original purchase receipt [redacted]
Dear [redacted] ; We sincerely apologize for the delay in resolving this for youOur factory was closed for the holiday from December through January 2, which may account for not receiving a response from our Customer Care representativeAs a side note, Mr F [redacted] is no longer with the companyWe have repaired your rifle and it is being sent back today to the [redacted] ***The tracking number is: [redacted] Our gunsmiths did note that we have also replaced the aftermarket carry handle with a genuine Colt one, this was determined to be a big part of the problem you had notedThe rifle has been test fired and all issues have now been resolvedWe hope this resolves the issue for youSincerely, Karen G [redacted] Senior Manager, Customer Care
[redacted] The current production [redacted] are being manufactured under license by [redacted] As these were not manufactured by Colt's Manufacturing in West Hartford, CT,and we do not have the components here, we recommend contacting [redacted] t directly for any repairs or assistanceTheir address is: [redacted] ***Their contact phone number is [redacted] They can also be reached via email: [redacted] They will be able to assist you with any issues you are having with your pistol
Dear Mr [redacted] ;We apologize for the delay in repairing and returning your firearm We have repaired the ejection port and adjusted to minimize brass deformationWe have tested your firearm and returned it via Fed Ex on March 11thIf for any reason you have any further questions or we can be any assistance, please let us know.Very respectfully, [redacted] Customer Service Supervisor
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear [redacted] ;We sincerely apologize for the inconvenience this has caused you. We are in fact replacing the slide and examining the complete firearm. This is in process of complete evaluation and testing. We expect to have this sent back to you next week. Very respectfully, [redacted]
The original "Product Service Repair Order" I received from Colt dated 9/24/after they received my gun for repair, stated "Repair for function, adjust to factory specs, test for function" Price $+ $shippingI never had any other correspondence, written, email or phone call from Colt I called numerous times to inquire about the progressCustomer Service personnel usually responded that they would check on it but I never received return calls Two weeks ago I was told it was ready to go to the range to be fired and would be shipped the following week When I didn't receive it, I called again and was told it was still being workedAt no time was there any mention of extensive wear, further work or parts and additional costs being necessary. When I contacted Revdex.com, the gun was shipped immediately I received the gun today There is no paperwork with it stating what was done to repair it and/or if it was repaired I am hesitant to fire it because I don't know if it has been repairedBefore sending it to Colt, I took it to a local gun dealer who cleaned it and test fired it He said it was unsafe and would fire two bullets with one trigger pull He recommended I send it to Colt for repair.p
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Dear Mr***;
I sincerely apologize for the delay in making the necessary
repairs to your Colt MustangAs your pistol was manufactured in 1987, we have
been thoroughly examining and repairing the worn componentsWe make every
effort to have non-service agreement repairs, such as yours,
completed within
days, however due to the holidays and age/wear of the Mustang, this is
taking more time with our gunsmiths than was originally intendedAs a goodwill
effort, we will not be charging for the overage in time and effort involved
We take pride in the quality of all our firearms and our repairs
We will not sent a firearm until it meets all our high quality standardsThis
certainly includes repairs, as these are very carefully evaluated and
thoroughly tested prior to sending back to our loyal customers
We have completed the repairs to your Mustang and this was
sent to you today, via Fed ExThe tracking number is: ***
We at Colt Manufacturing are continually striving to provide
the very best products and service in the industryOur “Built One at a Time,
Proven Every Round” is taken very seriously.Very respectfully;Karen G***Customer Care Supervisor
Dear ** ***
I have tried phoning you and left a message for you on March
10thWe do not have replacement slides available until the end of
this month, and we decided to expedite this for youWe had one of the Custom
Shop gunsmiths work on this for youHe repaired the ejection port, where you had indicated the problem to beThe
complete firearm was then blasted and polished to retain the roll marksAs
this is a Brushed Stainless model, there is no paint on this modelWe had this inspected every step along the way to verify all your concerns were addressedEvery
firearm is test fired before sending out to ascertain complete functionality
for our customersIf you are still not satisfied with the repair, please contact our Customer Service and we will provide you with a prepaid return label to have this returned to usWe will either repair or refund your purchase pricePlease be sure to include a copy of your original purchase receipt
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and would like to make the following comments:
I took my weapon to a local gun dealer who inspected and fired it He assured me it is in good working order I am satisfied with the repair I am not, however happy with Colt's Customer Service and length of time for repairs The comment that the holidays contributed to delays was unacceptable, as they should be "built into" schedules I also believe Customer Service lacks a lot in terms of answering questions, getting answers if not known, returning calls and informing customers of delays I believe if I had not contacted Revdex.com, I would still be waiting for my gun I consider this case completed.Thank you for your help
Sincerely,
*** ***
Dear ** ***We have provided you via email on March 18th, a prepaid *** ** return label to have your pistol returnedAccording to *** **, this has not yet been sentOnce we receive the pistol, we will be resolving this issue.Thank you,*** ***
*** ***We apologize for the delay in completing your repairI understand you had spoken to one of our Customer Service reps earlier this week who had informed you that it was repaired and being sent back to youThis was sent yesterday, as promised, via *** ** DayHere is the tracking number*
***This is expected to be delivered tomorrow. Again, we apologize for the delay and appreciate your understanding and continued support of Colt.*** ***Senior Manager, Customer Care
Dear Mr ***;
We apologize for the oversight for not including the
paperwork in with your returned MustangYour pistol was certainly repaired and
test firedOur gunsmiths repaired this for function, evaluated all components,
replaced all warn parts and test fired for safety & functionOur gunsmiths
do not itemize each component used to complete the repair, as they are more
focused on resolving any issues
Your Mustang had been in process with the gunsmithsThe information
that was provided to you was accurateOften older/worn firearms such as yours
do require additional tuning once returned from being test firedWe make every
effort to resolving any and all issues prior to returning the firearm to the
customerOccasionally this will extend repair period, however safety and
customer satisfaction is our primary goal
I will certainly check the phone logs to ascertain where we
fell short on returning your callsYour pistol was scheduled for early January
for completion, as was stated in the evaluation that was mailed to you in
SeptemberWe were running slightly behind schedule due to the holidays
In summary, our gunsmiths have thoroughly evaluated your
Mustang and made all necessary repairsThe firearm is functioning properly
I hope this has addressed all your concerns regarding your
Mustang
Dear [redacted]; We sincerely apologize for the delay in resolving this for you. Our factory was closed for the holiday from December 16 through January 2, which may account for not receiving a response from our Customer Care representative. As a side note, Mr F[redacted] is no longer with the...
company. We have repaired your rifle and it is being sent back today to the [redacted]. The tracking number is: [redacted]. Our gunsmiths did note that we have also replaced the aftermarket carry handle with a genuine Colt one, this was determined to be a big part of the problem you had noted. The rifle has been test fired and all issues have now been resolved. We hope this resolves the issue for you. Sincerely, Karen G[redacted] Senior Manager, Customer Care
Dear Mr [redacted];We apologize for the delay in repairing and returning your firearm. We have repaired the ejection port and adjusted to minimize brass deformation. We have tested your firearm and returned it via Fed Ex on March 11th. If for any reason you have any further questions or we...
can be any assistance, please let us know.Very respectfully,[redacted]Customer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted];We sincerely apologize for the inconvenience this has caused you. We are in fact replacing the slide and examining the complete firearm. This is in process of complete evaluation and testing. We expect to have this sent back to you next week. Very respectfully,[redacted]
[redacted]The current production [redacted] are being manufactured under license by [redacted] As these were not manufactured by Colt's Manufacturing in West Hartford, CT,and we do not have the components here, we recommend contacting [redacted]t directly for any repairs or...
assistance. Their address is: [redacted]. Their contact phone number is [redacted]. They can also be reached via email: [redacted]They will be able to assist you with any issues you are having with your pistol.
Complaint: [redacted]
I am rejecting this response because:Hello,I read the response from Colt. I am writing to let you know that this person, G[redacted], who responded is lying in her response. Specifically they did not blast the gun, I do know, and second it is painted on the edges( top, bottom and all edges in between with the sides, or the flats of the gun they call it, in brushed stainless). The particular paint they use is called cerakote and it is paint with a ceramic additive and it is oven cured at around a couple hundred degrees, many paints these days are of this type!! I think you can see that by them saying that they blasted the whole gun and that there is no paint on any part of the gun, the kind of way that they like to bully their customers around. However since they mentioned a refund in the response I think I would like to try that before confronting them with all these lies. But also since they lied so much I also wonder if they'd really give me my money back or if there is anyway to guarantee that I could cover myself on that?Thanks
Sincerely,
[redacted]