Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Hello,Thanks for getting back with me. Although I don't expect anything more from Colt , since who ever handles their repair work does not do an adequate job, I do have some issues with the work done. Let me put this into context for you; As you already know I initially ordered the gun which had to be ordered through a local store front which is a part of Colt's " dealer network". The gun came in and had defects on it which are provable and with out a doubt the fault of Colt, this is why they agreed to fix it, to honor their own lifetime warranty. However, because of my own previous experience, and others have told me of the same experience, I told them I did not want the gun refinished, particularly what it is they do is simply sand the thing down by hand ruining the machined edges, lettering and on all the little pieces and screws, it is not the factory finish, it instead looks like a cheap refinish, unbelievable. This destroys value because most people do not want a gun with this finish, you would have to sell it for considerabley less, a real rip off. After you guys contacted them I spoke with them and they agreed to replace the part of the gun with the defect( a couple of deep and bad scratches that would not come out and what looks like a punch mark(with a pointed steel tool like a steel scribe, or an awl, or akin to a chisel with a point instead), its like someone took a steel punch and a hammer and struck it to give it like about a 1/16 inch deep ding or mark on it, on a very noticeable part of the gun and not something to be overlooked. So they told me they would not give me a refinished piece and what do you think they sent me, they refinished the old part and is what their work order says which they sent along with it. Lied to me. What do you think the work is like? At least they didn't sand paper it down, and I don't how they filled in the punch mark, However, they painted the part where the defect is(with original paint) but taped off the sights in such a sloppy way so as anyone could tell that it had been taped off and painted, a bad paint job, its like if you were using a can of spray paint and taped off what you are painting in such a way that you could easily tell where it had been taped off. Difference is, is that we are talking about a $875.00 gun. If I wanted to sell it now I don't think that anyone would by it for the money I paid for it because anyone would think they could get a perfect one for that price, so its a real rippoff. I would at least like to see if I could leave a negative rating for them. Thank you [redacted]
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Hello,Thanks for getting back with me. Although I don't expect anything more from Colt , since who ever handles their repair work does not do an adequate job, I do have some issues with the work done. Let me put this into context for you; As you already know I initially ordered the gun which had to be ordered through a local store front which is a part of Colt's " dealer network". The gun came in and had defects on it which are provable and with out a doubt the fault of Colt, this is why they agreed to fix it, to honor their own lifetime warranty. However, because of my own previous experience, and others have told me of the same experience, I told them I did not want the gun refinished, particularly what it is they do is simply sand the thing down by hand ruining the machined edges, lettering and on all the little pieces and screws, it is not the factory finish, it instead looks like a cheap refinish, unbelievable. This destroys value because most people do not want a gun with this finish, you would have to sell it for considerabley less, a real rip off. After you guys contacted them I spoke with them and they agreed to replace the part of the gun with the defect( a couple of deep and bad scratches that would not come out and what looks like a punch mark(with a pointed steel tool like a steel scribe, or an awl, or akin to a chisel with a point instead), its like someone took a steel punch and a hammer and struck it to give it like about a 1/16 inch deep ding or mark on it, on a very noticeable part of the gun and not something to be overlooked. So they told me they would not give me a refinished piece and what do you think they sent me, they refinished the old part and is what their work order says which they sent along with it. Lied to me. What do you think the work is like? At least they didn't sand paper it down, and I don't how they filled in the punch mark, However, they painted the part where the defect is(with original paint) but taped off the sights in such a sloppy way so as anyone could tell that it had been taped off and painted, a bad paint job, its like if you were using a can of spray paint and taped off what you are painting in such a way that you could easily tell where it had been taped off. Difference is, is that we are talking about a $875.00 gun. If I wanted to sell it now I don't think that anyone would by it for the money I paid for it because anyone would think they could get a perfect one for that price, so its a real rippoff. I would at least like to see if I could leave a negative rating for them. Thank you [redacted]
Sincerely,
[redacted]