First, we
apologize that the customer did not receive responses from our
representatives. The situation had already been addressed, but
apologize that he did not receive callbacks.
When this
customer reported a problem with his converter, we explained that
with the information he provided...
we could not guarantee it would be
covered under the manufacture's warranty. We explained that typically
catalytic converters are only covered if there is a structural
problem. If it failed due to another problem in the vehicle, it
wouldn't be covered by warranty.
The customer ordered a new
converter, then contacted us for warranty return instructions for the
old one. The customer returned the old converter. The manufacturer
found that the substrate had broken apart internally with signs of
heavy ash, which indicates a problem outside the converter (such as
over-heating, an emissions issue) rather than a manufacturing defect.
(Please see manufacturer's site for additional technical information
about this type of symptom[redacted]).
We informed the customer that since the converter was not faulty we
could not refund for it and we returned it to him at his request.
The piece of paper the
customer included in his return did not need to be opened for the
manufacturer to inspect the part. The manufacturer uses a tool that
can be inserted into either end of the converter for an internal view
without need for cutting it apart, which is why the converter
returned to the customer after inspection was in one piece.
Parts can quickly or slowly
deteriorate, so it is likely the new converter will eventually fail
as well if nothing else was replaced. The vehicle could have passed
emissions tests and not necessarily shown a check engine light if the
substrate was slowly deteriorating over several months. We can not
speak to the validity of a competitor's (like a dealership's) claims
but based on the manufacturer's inspection this was not a failure
caused by the converter. Since the converter was not a defective
part, no refund will be issued.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Rock Auto has a part number cross over system that I used ...I had the factory DODGE part number (3488398 ) that was given to me by the parts manager at the Dodge dealership. I then typed in the part number that I got from Dodge and Rock Auto's cross over system crossed the part number to the AIRTEX / WELLS Part # [redacted]... and they are the parts that I received and they do not fit. There for there system is what crossed the part numbers, so why should I have to pay for shipping both ways when it isn't my fault they sent the wrong parts?
We're sorry this return wasn't handled
appropriately. We tried contacting the customer by phone to discuss
details further, but were unable to reach him. Regardless,
considering the fitment issues he experienced and the likelihood that
necessary adapters were not included with his wiper we have...
refunded
him in full for the order as requested (without requiring return).
I am not sure why this customer's rejection to our response is in my queue again. We have already stated " We do not have Mr. [redacted]’s return and he has not provided us with a valid tracking number. We cannot issue a refund without first receiving the parts". His rejection simply says we're lying. I have no other answer to give you. Unless he can prove to you with a tracking number that FedEx shows the signature delivery he is claiming, then his rejection is not worth a response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When a quote for a product or service is issued, either verbally or in writing, businesses should provide the product or service for the quoted amount instead of making customers pay for their mistakes.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] My decision to purchase this pump was based on the FALSE description which is still availablefor viewing on the Rock Auto website.My primary selection criteria, quoted from the Rock Auto website, was: "open-vane impeller."I have contacted Walbro and they acknowledge that this DOES NOT DESCRIBE THEIR PUMP.In addition, the description on the Rock Auto website shows a picture of the pumporiented such that the Walbro logo stamped into the metal housing of the pump is not visible.If the picture had been taken with the pump turned a mere 180 degrees, the Walbro name wouldhave been clearly visible for all to see, but Rock Auto chose not to reveal this.Lets say, for the sake of argument, that the description used by Rock Auto was takendirectly from Denso (DPAM). IT IS STILL FALSE AND MISLEADING.Whether the misrepresentation is the fault of Rock Auto or DPAM, it is clear thatIT IS NOT THE FAULT OF ME, THE CUSTOMER, relying on the FALSE AND MISLEADING DESCRIPTION.What say you, Rock Auto? Denso? Revdex.com?
They said I would have my refund no later then today last month.This is the longest I have ever had to wait for a refund it's actually getting absurd at this point.
The part this customer purchased from us is listed for vehicles with
an original distributor ID number TD-80U. The customer's vehicle
requires a distributor that matches ID number TD-98U, so he ordered a
part for an application we did not advertise the part for. Including
descriptions of...
different parts from different manufacturers does not
change the fact that this customer did not order according to the
part description we offered in this listing. While we can not speak
to the accuracy of competitors' data, we have confirmed the
information in our part listing is correct. The part is now damaged
and cannot be resold, even if it were returned to us. Since we
shipped what the customer incorrectly ordered, this part can not be
returned for warranty refund or replacement.
Our
Help page explains that sometimes manufacturers buy parts from other
manufacturers and re-sell them as their own. In doing so, they
declare the quality of the part worthy of their name and stand behind
the product with their warranty. We have no control over manufacturer
supply chains. When...
we buy a part from Brand X, we pay X's price for
it, and your price is based on our cost. If you disagree with a
manufacturer's purchasing decision, you may return the part. Shipping
is not refundable
(http://www.rockauto.com/lang/en/answersTab4.html#DIFFCO).
This customer ordered two Bendix parts
and we shipped what he ordered. Prior to shipment the warehouse
noticed damage to the part box, so prior to shipment we confirmed the
customer wanted that undamaged part shipped despite the damage to the
box. It seems the shipper repackaged it using a generic box so as to
protect the part from damage during shipping. He reported both parts
would fit on his vehicle but he wants to return them because they are
not identical. We offered to review photos if he would send them in,
but the customer never send anything to us. We confirmed with Bendix
that they do in fact source these parts from multiple sources, which
explains aesthetic differences.
We do not charge restocking fees for
returns within 30 days nor was one applied to this return, so we are
not sure what the customer is referring to in reference to this. Our
employees do not have ID numbers, but the customer spoke to two
representatives (the second of whom was a manager, whom the customer
was transferred to upon request and who provided his name and
extension). Both representatives provided RockAuto’s explanation
and decision regarding this order. Since we shipped what the customer
ordered, Mr. Chelstrom is welcome to return the parts if they are not
wanted withing our 30 day return window but he will be responsible
for shipping costs. The customer's
submission to the DATCP was replied to in a timely manner and no
further action has been requested of us regarding that submission.
Using our Order Status & Returns page, Mr. G[redacted] set up a return and chose "Core Return" as the return reason. We provided return instructions that indicated "Core Return" as the the reason for return. These instructions advised him to "verify each part number, quantity and reason for...
return. If this information is incorrect, please use our Order Status page (http://www.rockauto.com/orderstatus) to adjust the return and obtain new instructions". Mr. G[redacted] sent back the part on Tuesday 11/1 and FedEx returned the package to our warehouse on Tuesday 11/8. We issued a core refund on Wednesday 11/9. When Mr. G[redacted] emailed us about the refund amount on Thursday 11/10, we contacted the warehouse to confirm what they received. The warehouse had already processed the return and sent the parts back to the manufacturer as cores. We explained that because he did not follow the return instructions and contacted us after his return was processed, we would not refund the additional amount requested.
On 6/15, Mr. [redacted] ordered a Monroe Strut/Coil Spring/Mount Assembly. The part is advertised as a replacement for the original ride quality of the vehicle. We don't know how Monroe achieves the original ride quality, nor is the charge of the strut (hydraulic or pneumatic/gas) noted in the product...
description.On 6/21, Mr. [redacted] arranged a return on our Order Status & Returns page. We authorized his return and provided a prepaid FedEx return shipping label. We noted that the cost of his return label would be deducted from his refund. He used that label to return his part. We issued his refund 7/7. We will not refund Mr. [redacted]'s shipping charges as we shipped the part he ordered, which is advertised correctly.
On 3/16, Ms. [redacted] contacted us to report that she received the wrong part. We offered to have her return it for a free replacement of the correct part using a prepaid FedEx shipping label (one we could mail her). She refused our offer and hung up on our representative. We have not heard from her...
since.We have since determined that the part the customer ordered will not fit her 1997 Honda Accord LX. Though we did not ship her the part she ordered, it would not fit her vehicle even if we had. Consequently, we have emailed her and mailed her a prepaid FedEx return shipping label to return the part for a full refund. She will receive her refund within 3 business days of us receiving the part. We sell other mufflers which fit Ms. [redacted]'s vehicle, which she may purchase.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The3 customer service was informed of the urgent nature of request and he told me that if I needed it overnight then I needed to choose the overnight option, which I did. I never saw a comment informing me of "next business day". also next business day for the shipping company that was shipping would have been the next day. I could have selected standard shipping to save a noticeable amount of money and received it just as quick. All I want is the refund of the extra shipping since to me it seemed deceptive. thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Stephen [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Paypal reversed their decision and are holding the funds for this transaction. Nowhere on my shipping confirmations or order confirmations does it specify the date of October 27 as the arrival date. Working backwards, this is three business days of handling time. Please show me on your website where you specify that it takes 3 business days to process and ship an order? From your own website, you state:Will my order ship today?Orders ship within one business day unless a delay is noted in the part listing (see "...shipping delayed up to X business days") or you choose a payment method that doesn't process immediately (see "How long will it take to process my payment?"). Business days are Monday through Friday.Your inability to provide adequate customer service when I called (overnighting those parts the day I called would've avoided all of this), combined with your inability to work with me on the Paypal dispute has created a pretty nasty mess. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is because of them trying to moved this to something that it has nothing to do with They cannot accept that the electrical clutch has nothing to do with a/c flush these have nothing to do with each other. This company is just rejecting the truth that they have failed me as a customer because of there incompetence. they just need to pay me in full for the a/c compressor for the clutch that failed on their unit
Regards,
[redacted]
Mr. [redacted] ordered window glass for a 2009 Suzuki Grand Vitara on 5/24/16, and received it on 5/27/16. He then waited 2 weeks to return the incorrectly ordered part, using our Order Status & Returns page to set up a return on 6/10/16. When the window glass was received by our warehouse, the...
shipping box was sealed with no damage (see attached photos). The broken piece missing from the window was not in the box, indicating the damage occurred prior to being sent back. We accept returns within 30 days, as our Help page explains, but we will not accept returns of parts that have been modified or damaged.
As our Help page notes, orders ship within one business day (http://www.rockauto.com/help/?[redacted]). At the time Mr. [redacted] placed his order (Wednesday, 7/19 at 1:37pm CST), we could not guarantee his part would ship Wednesday, which is why his shopping cart showed "You should...
receive by Friday, July 21" when he selected Next Business Day express shipping. Our warehouse shipped his order sooner than expected, which is why he received it the following day.
On 5/21, Ms. [redacted] went to our Order Status & Returns page to report a
problem with a part she ordered in March 2017. When asked if the
description, fitment details, and photo of the part she purchased
matched the one she needed for her vehicle, she responded "No", meaning
she ordered the...
wrong part.
As our Help page explains, parts may be returned within 30 days for a
refund. Since Ms. [redacted] did not report her problem within 30 days, we
cannot accept her return.
First, we
apologize that the customer did not receive responses from our
representatives. The situation had already been addressed, but
apologize that he did not receive callbacks.
When this
customer reported a problem with his converter, we explained that
with the information he provided...
we could not guarantee it would be
covered under the manufacture's warranty. We explained that typically
catalytic converters are only covered if there is a structural
problem. If it failed due to another problem in the vehicle, it
wouldn't be covered by warranty.
The customer ordered a new
converter, then contacted us for warranty return instructions for the
old one. The customer returned the old converter. The manufacturer
found that the substrate had broken apart internally with signs of
heavy ash, which indicates a problem outside the converter (such as
over-heating, an emissions issue) rather than a manufacturing defect.
(Please see manufacturer's site for additional technical information
about this type of symptom[redacted]).
We informed the customer that since the converter was not faulty we
could not refund for it and we returned it to him at his request.
The piece of paper the
customer included in his return did not need to be opened for the
manufacturer to inspect the part. The manufacturer uses a tool that
can be inserted into either end of the converter for an internal view
without need for cutting it apart, which is why the converter
returned to the customer after inspection was in one piece.
Parts can quickly or slowly
deteriorate, so it is likely the new converter will eventually fail
as well if nothing else was replaced. The vehicle could have passed
emissions tests and not necessarily shown a check engine light if the
substrate was slowly deteriorating over several months. We can not
speak to the validity of a competitor's (like a dealership's) claims
but based on the manufacturer's inspection this was not a failure
caused by the converter. Since the converter was not a defective
part, no refund will be issued.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Rock Auto has a part number cross over system that I used ...I had the factory DODGE part number (3488398 ) that was given to me by the parts manager at the Dodge dealership. I then typed in the part number that I got from Dodge and Rock Auto's cross over system crossed the part number to the AIRTEX / WELLS Part # [redacted]... and they are the parts that I received and they do not fit. There for there system is what crossed the part numbers, so why should I have to pay for shipping both ways when it isn't my fault they sent the wrong parts?
We're sorry this return wasn't handled
appropriately. We tried contacting the customer by phone to discuss
details further, but were unable to reach him. Regardless,
considering the fitment issues he experienced and the likelihood that
necessary adapters were not included with his wiper we have...
refunded
him in full for the order as requested (without requiring return).
I am not sure why this customer's rejection to our response is in my queue again. We have already stated " We do not have Mr. [redacted]’s return and he has not provided us with a valid tracking number. We cannot issue a refund without first receiving the parts". His rejection simply says we're lying. I have no other answer to give you. Unless he can prove to you with a tracking number that FedEx shows the signature delivery he is claiming, then his rejection is not worth a response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When a quote for a product or service is issued, either verbally or in writing, businesses should provide the product or service for the quoted amount instead of making customers pay for their mistakes.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] My decision to purchase this pump was based on the FALSE description which is still availablefor viewing on the Rock Auto website.My primary selection criteria, quoted from the Rock Auto website, was: "open-vane impeller."I have contacted Walbro and they acknowledge that this DOES NOT DESCRIBE THEIR PUMP.In addition, the description on the Rock Auto website shows a picture of the pumporiented such that the Walbro logo stamped into the metal housing of the pump is not visible.If the picture had been taken with the pump turned a mere 180 degrees, the Walbro name wouldhave been clearly visible for all to see, but Rock Auto chose not to reveal this.Lets say, for the sake of argument, that the description used by Rock Auto was takendirectly from Denso (DPAM). IT IS STILL FALSE AND MISLEADING.Whether the misrepresentation is the fault of Rock Auto or DPAM, it is clear thatIT IS NOT THE FAULT OF ME, THE CUSTOMER, relying on the FALSE AND MISLEADING DESCRIPTION.What say you, Rock Auto? Denso? Revdex.com?
They said I would have my refund no later then today last month.This is the longest I have ever had to wait for a refund it's actually getting absurd at this point.
The part this customer purchased from us is listed for vehicles with
an original distributor ID number TD-80U. The customer's vehicle
requires a distributor that matches ID number TD-98U, so he ordered a
part for an application we did not advertise the part for. Including
descriptions of...
different parts from different manufacturers does not
change the fact that this customer did not order according to the
part description we offered in this listing. While we can not speak
to the accuracy of competitors' data, we have confirmed the
information in our part listing is correct. The part is now damaged
and cannot be resold, even if it were returned to us. Since we
shipped what the customer incorrectly ordered, this part can not be
returned for warranty refund or replacement.
Our
Help page explains that sometimes manufacturers buy parts from other
manufacturers and re-sell them as their own. In doing so, they
declare the quality of the part worthy of their name and stand behind
the product with their warranty. We have no control over manufacturer
supply chains. When...
we buy a part from Brand X, we pay X's price for
it, and your price is based on our cost. If you disagree with a
manufacturer's purchasing decision, you may return the part. Shipping
is not refundable
(http://www.rockauto.com/lang/en/answersTab4.html#DIFFCO).
This customer ordered two Bendix parts
and we shipped what he ordered. Prior to shipment the warehouse
noticed damage to the part box, so prior to shipment we confirmed the
customer wanted that undamaged part shipped despite the damage to the
box. It seems the shipper repackaged it using a generic box so as to
protect the part from damage during shipping. He reported both parts
would fit on his vehicle but he wants to return them because they are
not identical. We offered to review photos if he would send them in,
but the customer never send anything to us. We confirmed with Bendix
that they do in fact source these parts from multiple sources, which
explains aesthetic differences.
We do not charge restocking fees for
returns within 30 days nor was one applied to this return, so we are
not sure what the customer is referring to in reference to this. Our
employees do not have ID numbers, but the customer spoke to two
representatives (the second of whom was a manager, whom the customer
was transferred to upon request and who provided his name and
extension). Both representatives provided RockAuto’s explanation
and decision regarding this order. Since we shipped what the customer
ordered, Mr. Chelstrom is welcome to return the parts if they are not
wanted withing our 30 day return window but he will be responsible
for shipping costs. The customer's
submission to the DATCP was replied to in a timely manner and no
further action has been requested of us regarding that submission.
Using our Order Status & Returns page, Mr. G[redacted] set up a return and chose "Core Return" as the return reason. We provided return instructions that indicated "Core Return" as the the reason for return. These instructions advised him to "verify each part number, quantity and reason for...
return. If this information is incorrect, please use our Order Status page (http://www.rockauto.com/orderstatus) to adjust the return and obtain new instructions". Mr. G[redacted] sent back the part on Tuesday 11/1 and FedEx returned the package to our warehouse on Tuesday 11/8. We issued a core refund on Wednesday 11/9. When Mr. G[redacted] emailed us about the refund amount on Thursday 11/10, we contacted the warehouse to confirm what they received. The warehouse had already processed the return and sent the parts back to the manufacturer as cores. We explained that because he did not follow the return instructions and contacted us after his return was processed, we would not refund the additional amount requested.
On 6/15, Mr. [redacted] ordered a Monroe Strut/Coil Spring/Mount Assembly. The part is advertised as a replacement for the original ride quality of the vehicle. We don't know how Monroe achieves the original ride quality, nor is the charge of the strut (hydraulic or pneumatic/gas) noted in the product...
description.On 6/21, Mr. [redacted] arranged a return on our Order Status & Returns page. We authorized his return and provided a prepaid FedEx return shipping label. We noted that the cost of his return label would be deducted from his refund. He used that label to return his part. We issued his refund 7/7. We will not refund Mr. [redacted]'s shipping charges as we shipped the part he ordered, which is advertised correctly.
On 3/16, Ms. [redacted] contacted us to report that she received the wrong part. We offered to have her return it for a free replacement of the correct part using a prepaid FedEx shipping label (one we could mail her). She refused our offer and hung up on our representative. We have not heard from her...
since.We have since determined that the part the customer ordered will not fit her 1997 Honda Accord LX. Though we did not ship her the part she ordered, it would not fit her vehicle even if we had. Consequently, we have emailed her and mailed her a prepaid FedEx return shipping label to return the part for a full refund. She will receive her refund within 3 business days of us receiving the part. We sell other mufflers which fit Ms. [redacted]'s vehicle, which she may purchase.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The3 customer service was informed of the urgent nature of request and he told me that if I needed it overnight then I needed to choose the overnight option, which I did. I never saw a comment informing me of "next business day". also next business day for the shipping company that was shipping would have been the next day. I could have selected standard shipping to save a noticeable amount of money and received it just as quick. All I want is the refund of the extra shipping since to me it seemed deceptive. thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Stephen [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Paypal reversed their decision and are holding the funds for this transaction. Nowhere on my shipping confirmations or order confirmations does it specify the date of October 27 as the arrival date. Working backwards, this is three business days of handling time. Please show me on your website where you specify that it takes 3 business days to process and ship an order? From your own website, you state:Will my order ship today?Orders ship within one business day unless a delay is noted in the part listing (see "...shipping delayed up to X business days") or you choose a payment method that doesn't process immediately (see "How long will it take to process my payment?"). Business days are Monday through Friday.Your inability to provide adequate customer service when I called (overnighting those parts the day I called would've avoided all of this), combined with your inability to work with me on the Paypal dispute has created a pretty nasty mess. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is because of them trying to moved this to something that it has nothing to do with They cannot accept that the electrical clutch has nothing to do with a/c flush these have nothing to do with each other. This company is just rejecting the truth that they have failed me as a customer because of there incompetence. they just need to pay me in full for the a/c compressor for the clutch that failed on their unit
Regards,
[redacted]
Mr. [redacted] ordered window glass for a 2009 Suzuki Grand Vitara on 5/24/16, and received it on 5/27/16. He then waited 2 weeks to return the incorrectly ordered part, using our Order Status & Returns page to set up a return on 6/10/16. When the window glass was received by our warehouse, the...
shipping box was sealed with no damage (see attached photos). The broken piece missing from the window was not in the box, indicating the damage occurred prior to being sent back. We accept returns within 30 days, as our Help page explains, but we will not accept returns of parts that have been modified or damaged.
As our Help page notes, orders ship within one business day (http://www.rockauto.com/help/?[redacted]). At the time Mr. [redacted] placed his order (Wednesday, 7/19 at 1:37pm CST), we could not guarantee his part would ship Wednesday, which is why his shopping cart showed "You should...
receive by Friday, July 21" when he selected Next Business Day express shipping. Our warehouse shipped his order sooner than expected, which is why he received it the following day.
On 5/21, Ms. [redacted] went to our Order Status & Returns page to report a
problem with a part she ordered in March 2017. When asked if the
description, fitment details, and photo of the part she purchased
matched the one she needed for her vehicle, she responded "No", meaning
she ordered the...
wrong part.
As our Help page explains, parts may be returned within 30 days for a
refund. Since Ms. [redacted] did not report her problem within 30 days, we
cannot accept her return.