Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I once again request any form of proof that Rock Auto is correct. So far, all that has been stated is Rock Auto is right because Rock Auto says it is right. I've admitted I could be wrong, but nothing I've found has provided me with evidence that I am. I think that this request would be easy since they would have to have some parts list for all the cars they sell for, so I never intended this to escalate. At this point, I HAVE to pay for shipping in order to get my money back for the wrong part since the warranty is only good through 4/7.I just want to warn the public and the Revdex.com that this is a terrible company with which to work, and I chose them because they claim to have good customer service and are rated highly with the Revdex.com. All I want is my money back and to be able to walk away.
Regards,
[redacted]
It's true that Mr. [redacted] has purchase the Monroe part to which his complaint refers before. He purchase Monroe 181667 on 9/9/2014. It's possible that, at that time, Monroe did offer a 90 day warranty for their Econo-Matic parts. However, and as was noted on the information page when he ordered the same part again on 4/17/2017, Monroe no longer warranties their Econo-Matic parts. The "Feel the difference" guarantee to which Mr. [redacted]'s attached documents refer is for qualifying Monroe shocks and struts. The Econo-Matic line Mr. [redacted] purchased is not a qualifying Monroe strut, thus Monroe offers no such guarantee.We are sorry Mr. [redacted]'s part failed so soon after installation and that Monroe no longer warranties its Econo-Matic line.
On 7/15, we emailed Mr. [redacted] a prepaid FedEx return shipping label to return the Flooring kit he ordered for a full refund. He has yet to return it.
As our Help
page reminds customers, a signature is not required for most
shipments. Most customers prefer this policy since it enables
delivery of needed parts during workday hours. If customers wish to
require a signature upon delivery, they can contact the carrier
directly to make this...
request or have the package held at a local
pickup facility. This customer communicated that he believes it was
stolen after delivery. Since we shipped the part he ordered and the
carrier provided the service he paid for (delivery), the customer
would need to address a matter of theft with local authorities or his
insurance company. If he does not have home owner's/renter's
insurance, the local authorities would be the only course of action.
Like most online retailers, RockAuto does not offer theft insurance
for the parts we sell. No refund or reshipment of the stolen part
will be provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Meanwhile the business went above and beyond expectations, I am very satisfied with their approach.
Regards,
[redacted]
We apologize for initially denying credit for the two wheel center
caps that could not be returned. Our typical refund procedure would
require a return for refund, but after further review we understand
that this is an exceptional circumstance. The customer has been
refunded for the full cost...
Our Warranties page explains that, like other retailers of branded products, RockAuto honors the warranty provided by the manufacturer of the product. Warranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of shipping costs or other expenses...
([redacted] ).We are sorry that the tensioner in Mr. [redacted]'s timing belt component kit failed. Under warranty, we offer two options for replacement: Place a new order for the same part number and then return the defective part for a refund of the new order or send the defective part back in exchange for a replacement. Because kit that Mr. [redacted] ordered is out-of-stock, we explained that he could purchase one of the 15 other kits we offer for his vehicle and then return the kit containing the failed part for a refund to his MasterCard. He chose to replace the part locally so we provided instructions to return the kit for a store credit. We will issue a credit once the parts are returned. This store credit can be used for anything in our catalog and will be valid for one year from the date of issue.
Mr. [redacted] ordered headlamp adjusting screws for a 1979 Chevrolet K10 Pickup with rectangular...
heads, as shown in our online catalog. The screws on his vehicle have square heads, so he ordered incorrectly. Because Mr. [redacted] has placed many orders with RockAuto and given the low part cost of $2.36, we offered to issue a store credit for the cost of the screws as a courtesy without asking him to return the parts. Mr. [redacted] agreed to this offer. He used this store credit towards the purchase of a drive shaft on our site, but then disputed the PayPal payment for the headlamp screws. Mr. [redacted] later disputed the PayPal payment for the drive shaft. We explained that we would be unable to process any future orders until these disputes were closed. Mr. [redacted] responded with profanity and threats. No merchant takes the decision to turn away business lightly, but Mr. [redacted]' behavior is telling us that our parts aren't what he needs to get his jobs finished and we cannot afford the cost of future arguments.
This
customer attempted to order from RockAuto (order attempt [redacted]).
As our Help
page explains and as our representative spent nearly 30 minutes
explaining repeatedly to both the man and woman that called us, we
charge a credit card when an order ships. When customers click "Place
Order,"...
we ask their bank to approve the card information and
the order total. If the bank authorizes the transaction, but the
order won't process for some other reason (for example, because the
bank told us the billing address entered doesn't match their records
as happened in this customer's case), we'll automatically send a
"void" request to the bank within 2 hours. The void request
explains that we will not charge the card.Some banks put an
immediate "hold" on the account in response to an
authorization request, but will wait hours or days to process a
"void." Pending authorizations are temporary holds by the
bank, not RockAuto, and the bank is responsible for releasing the
funds back to the customer.
We're very sorry this customer received
the wrong parts! We provided a prepaid label to return the parts and
offered either a full refund (including shipping) for the incorrect
parts or reshipment at our expense of the correct parts. The customer
requested reshipment, so as soon as the parts...
were in transit back to
us we reshipped the correct parts using the same shipping method
originally chosen for the order. The customer received the correct
parts 4 days after dropping the wrong parts off at FedEx. We do
require that parts be in transit back to us prior to reshipment of
additional goods and since we do not profit from shipping costs we
could not expedite the reshipment for free. As a separate
transaction, the customer is welcome to return their core but are
responsible for return shipping costs as our Help
page explains.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First off I'd like to say I made a mistake . Rock auto website doesn't not ask for a vin number after re checking there site , that was from another companys website . I apolgise for that
Now that being said , Even with using the correct grommet to fit my bracket which I used , doesn't allow a square peg to fit a round hole . And for you to say" We're not sure why the customer could'nt use this pump " After 2 of your employee's agreed the parts are different by looking at pictures is beyond me . I'm not saying the item on your site didn't match what I recieved , I'm saying that item didn't fit my car. I sent rock auto pics of what I had and what I ordered ,on 11/3/2014 [redacted] agreed the parts were different and offered to email me a form to print to send the item back . I also asked him if he could check to see if the other pumps listed would fit my vehicle, he said he would have someone check the warehouse and get back to me , well he did get back to me and said all the pumps listed have the same end as the one I ordered and that none of them would fit Which is a LIE ! because the airtex pump model number E2485 has the shape I need to fit in my bracket ..Even when I called up to inquire why I didn't receive my shipping cost [redacted] saw the email and the pics I included even she said the parts were different , now I don't know who is responding on Rock Auto's behalf, but someone over there isn't being truthful. and trying to resolve something when the other side isn't being truthful is pointless, the pictures I provided put it in plain site . The $6.92 I would like to be reimbursed for isn't to much to ask for in this particular case , In the realm of buisness and customer it should have never gotten this far And for you to not honor that under customer service is a reason why your rating with the Revdex.com should be lowered .
Mrs. [redacted] rejected our response, but we have already explained that we will not accept her return. Mrs. [redacted] reported the problem with the wiper motor and we provided return instructions with a prepaid shipping label. We issued a full refund on 12/22. As our Help page explains (http://www.rockauto.com/help/?page=4#Returns), because the turn signal switch was installed and simply not needed, we will not accept a return for this part.We have nothing more to add to the issue so please remove this from the queue. Thank you, [redacted] Customer Relations
Mr. [redacted] placed his order in March 2016 and chose a 25" wiper blade on wholesaler closeout, as specified in our online catalog. We are unsure why he ordered a 25" blade if he needed a 26" blade. As our Help page explains, we accept returns within 30 days. Because Mr. [redacted] did not request a return...
until October 2016, we will not accept a return for his order.
On 6/13/2016, Mr. [redacted] ordered wiper blades for his Jetta Sedan. The product details of the wiper blades he ordered note that no adapters are included. On 5/4/2017, he contacted us to report that they did not fit and did not include adapters. As our Help page notes, items can be returned within...
30 days. Parts which fail due to a manufacturers defect may be replaced under the manufacturer's warranty. We are not sure why Mr. [redacted]'s wiper blades do not fit, but since they didn't fail under warranty and because he waited 11 months to contact us, he may not return them.
Our Policies
page states that shipping charges are not refundable unless the
return is due to our mistake. As our Help
page explains, manufacturers
sometimes buy parts from other companies to save the cost of tooling
and/or to supplement inventory between production runs. They
sometimes sell...
the same parts under different brands. And
they sometimes make minor design changes which do not affect
performance (such
as using a different color of plastic on a PCV valve or different
color paint on a shock absorber). As a retailer, we have no control
over those decisions. If the part you received is in Company A's box,
we bought it from A, we paid A's price for it, it meets A's
specifications and it is covered by A's warranty. If you choose to
return it because you disagree with Company A's aesthetic or
make-versus-buy decisions, shipping is not refundable and, if you
re-order it, you probably will receive the same item (unless Company
A made another design or sourcing change in the meantime).
This
customer purchased two Moog stabilizer bar links. Moog sources these
parts from different companies, so while they may look slightly
different they will both fit and function and are Moog parts. The
customer is welcome to set up a return for these parts using our
Order Status and Returns link
(https://www.rockauto.com/orderstatus/orderstatus.php),
but since we shipped him the parts he ordered he is responsible for
shipping costs.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
[redacted]Regards,T [redacted]
On 5/10, Ms. [redacted] visited our Order Status & Returns page to
report that she ordered the wrong part. We authorized her return (until
June 12, 2017). As our Help page notes, shipping charges are not
refundable unless the return is due to our mistake. She called us later
that day to...
determine return shipping charges and dispute that she
ordered the wrong part. Mr. [redacted] told us she intended on purchasing a
left hand mirror for her truck. Our records show that she chose a right
hand mirror, confirming that she unfortunately ordered the wrong part.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As seen by their response, they don't see customer satisfaction as being important. They did not respond to my statements of one year warranty and the computer problems that occurred. What happened to my request for replacement before the 30 days?
.
Regards,
[redacted]
RockAuto did not specify "restricted delivery with signature" for Mr. [redacted]'s shipment.We contacted DHL and a representative confirmed that DHL changed the terms of delivery to require signature service for reasons the representative could not explain. Further, DHL provided information which corroborates Mr. [redacted]'s statement that delivery was not attempted on the 30th. Since DHL failed to delivery Mr [redacted]'s package on time, we emailed him return instructions with a prepaid DHL return shipping label to return the parts he does not need for a full refund (including his original shipping charge). We are sorry DHL was late in delivering his parts!
Our Warranties page explains that, like other retailers of branded products, RockAuto does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the product. Warranties offer only replacement of the defective part with another part: no cash refunds,...
shipping costs, or other expenses (http://www.rockauto.com/docs/warranty.php). As a courtesy to our customers, RockAuto covers one direction of 2-way shipping when providing a warranty replacement part. Though he is not eligible for a refund on his original order, Mr. [redacted] is eligible for a replacement part under the warranty. He was directed to place a new order to get the replacement part shipped and that he would receive a refund for the replacement part and outbound shipping, once the faulty unit was returned. He would simply need to cover the return shipping cost. Mr. [redacted] chose to order his replacement part along with another item, and used a 5% discount coupon. When we refunded him for the outbound shipping, we refunded a portion of it, based on the incremental increase when multiple items are shipped together. He also chose to generate a return-shipping label using our FedEx Ground service, and approved that cost to be deducted from his refund. The credit itemization is as follows: Part: $8.05 + Original Shipping: $0.06 - Return Shipping Deduction: $6.62 - Discount: $0.40 = $1.09. No further refund is owed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I once again request any form of proof that Rock Auto is correct. So far, all that has been stated is Rock Auto is right because Rock Auto says it is right. I've admitted I could be wrong, but nothing I've found has provided me with evidence that I am. I think that this request would be easy since they would have to have some parts list for all the cars they sell for, so I never intended this to escalate. At this point, I HAVE to pay for shipping in order to get my money back for the wrong part since the warranty is only good through 4/7.I just want to warn the public and the Revdex.com that this is a terrible company with which to work, and I chose them because they claim to have good customer service and are rated highly with the Revdex.com. All I want is my money back and to be able to walk away.
Regards,
[redacted]
It's true that Mr. [redacted] has purchase the Monroe part to which his complaint refers before. He purchase Monroe 181667 on 9/9/2014. It's possible that, at that time, Monroe did offer a 90 day warranty for their Econo-Matic parts. However, and as was noted on the information page when he ordered the same part again on 4/17/2017, Monroe no longer warranties their Econo-Matic parts. The "Feel the difference" guarantee to which Mr. [redacted]'s attached documents refer is for qualifying Monroe shocks and struts. The Econo-Matic line Mr. [redacted] purchased is not a qualifying Monroe strut, thus Monroe offers no such guarantee.We are sorry Mr. [redacted]'s part failed so soon after installation and that Monroe no longer warranties its Econo-Matic line.
On 7/15, we emailed Mr. [redacted] a prepaid FedEx return shipping label to return the Flooring kit he ordered for a full refund. He has yet to return it.
As our Help
page reminds customers, a signature is not required for most
shipments. Most customers prefer this policy since it enables
delivery of needed parts during workday hours. If customers wish to
require a signature upon delivery, they can contact the carrier
directly to make this...
request or have the package held at a local
pickup facility. This customer communicated that he believes it was
stolen after delivery. Since we shipped the part he ordered and the
carrier provided the service he paid for (delivery), the customer
would need to address a matter of theft with local authorities or his
insurance company. If he does not have home owner's/renter's
insurance, the local authorities would be the only course of action.
Like most online retailers, RockAuto does not offer theft insurance
for the parts we sell. No refund or reshipment of the stolen part
will be provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Meanwhile the business went above and beyond expectations, I am very satisfied with their approach.
Regards,
[redacted]
We apologize for initially denying credit for the two wheel center
caps that could not be returned. Our typical refund procedure would
require a return for refund, but after further review we understand
that this is an exceptional circumstance. The customer has been
refunded for the full cost...
of the order, $82.41, as requested.
Our Warranties page explains that, like other retailers of branded products, RockAuto honors the warranty provided by the manufacturer of the product. Warranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of shipping costs or other expenses...
([redacted] ).We are sorry that the tensioner in Mr. [redacted]'s timing belt component kit failed. Under warranty, we offer two options for replacement: Place a new order for the same part number and then return the defective part for a refund of the new order or send the defective part back in exchange for a replacement. Because kit that Mr. [redacted] ordered is out-of-stock, we explained that he could purchase one of the 15 other kits we offer for his vehicle and then return the kit containing the failed part for a refund to his MasterCard. He chose to replace the part locally so we provided instructions to return the kit for a store credit. We will issue a credit once the parts are returned. This store credit can be used for anything in our catalog and will be valid for one year from the date of issue.
Mr. [redacted] ordered headlamp adjusting screws for a 1979 Chevrolet K10 Pickup with rectangular...
heads, as shown in our online catalog. The screws on his vehicle have square heads, so he ordered incorrectly. Because Mr. [redacted] has placed many orders with RockAuto and given the low part cost of $2.36, we offered to issue a store credit for the cost of the screws as a courtesy without asking him to return the parts. Mr. [redacted] agreed to this offer. He used this store credit towards the purchase of a drive shaft on our site, but then disputed the PayPal payment for the headlamp screws. Mr. [redacted] later disputed the PayPal payment for the drive shaft. We explained that we would be unable to process any future orders until these disputes were closed. Mr. [redacted] responded with profanity and threats. No merchant takes the decision to turn away business lightly, but Mr. [redacted]' behavior is telling us that our parts aren't what he needs to get his jobs finished and we cannot afford the cost of future arguments.
This
customer attempted to order from RockAuto (order attempt [redacted]).
As our Help
page explains and as our representative spent nearly 30 minutes
explaining repeatedly to both the man and woman that called us, we
charge a credit card when an order ships. When customers click "Place
Order,"...
we ask their bank to approve the card information and
the order total. If the bank authorizes the transaction, but the
order won't process for some other reason (for example, because the
bank told us the billing address entered doesn't match their records
as happened in this customer's case), we'll automatically send a
"void" request to the bank within 2 hours. The void request
explains that we will not charge the card.Some banks put an
immediate "hold" on the account in response to an
authorization request, but will wait hours or days to process a
"void." Pending authorizations are temporary holds by the
bank, not RockAuto, and the bank is responsible for releasing the
funds back to the customer.
We're very sorry this customer received
the wrong parts! We provided a prepaid label to return the parts and
offered either a full refund (including shipping) for the incorrect
parts or reshipment at our expense of the correct parts. The customer
requested reshipment, so as soon as the parts...
were in transit back to
us we reshipped the correct parts using the same shipping method
originally chosen for the order. The customer received the correct
parts 4 days after dropping the wrong parts off at FedEx. We do
require that parts be in transit back to us prior to reshipment of
additional goods and since we do not profit from shipping costs we
could not expedite the reshipment for free. As a separate
transaction, the customer is welcome to return their core but are
responsible for return shipping costs as our Help
page explains.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First off I'd like to say I made a mistake . Rock auto website doesn't not ask for a vin number after re checking there site , that was from another companys website . I apolgise for that
Now that being said , Even with using the correct grommet to fit my bracket which I used , doesn't allow a square peg to fit a round hole . And for you to say" We're not sure why the customer could'nt use this pump " After 2 of your employee's agreed the parts are different by looking at pictures is beyond me . I'm not saying the item on your site didn't match what I recieved , I'm saying that item didn't fit my car. I sent rock auto pics of what I had and what I ordered ,on 11/3/2014 [redacted] agreed the parts were different and offered to email me a form to print to send the item back . I also asked him if he could check to see if the other pumps listed would fit my vehicle, he said he would have someone check the warehouse and get back to me , well he did get back to me and said all the pumps listed have the same end as the one I ordered and that none of them would fit Which is a LIE ! because the airtex pump model number E2485 has the shape I need to fit in my bracket ..Even when I called up to inquire why I didn't receive my shipping cost [redacted] saw the email and the pics I included even she said the parts were different , now I don't know who is responding on Rock Auto's behalf, but someone over there isn't being truthful. and trying to resolve something when the other side isn't being truthful is pointless, the pictures I provided put it in plain site . The $6.92 I would like to be reimbursed for isn't to much to ask for in this particular case , In the realm of buisness and customer it should have never gotten this far And for you to not honor that under customer service is a reason why your rating with the Revdex.com should be lowered .
Regards,
[redacted]
Mrs. [redacted] rejected our response, but we have already explained that we will not accept her return. Mrs. [redacted] reported the problem with the wiper motor and we provided return instructions with a prepaid shipping label. We issued a full refund on 12/22. As our Help page explains (http://www.rockauto.com/help/?page=4#Returns), because the turn signal switch was installed and simply not needed, we will not accept a return for this part.We have nothing more to add to the issue so please remove this from the queue. Thank you, [redacted] Customer Relations
Mr. [redacted] placed his order in March 2016 and chose a 25" wiper blade on wholesaler closeout, as specified in our online catalog. We are unsure why he ordered a 25" blade if he needed a 26" blade. As our Help page explains, we accept returns within 30 days. Because Mr. [redacted] did not request a return...
until October 2016, we will not accept a return for his order.
On 6/13/2016, Mr. [redacted] ordered wiper blades for his Jetta Sedan. The product details of the wiper blades he ordered note that no adapters are included. On 5/4/2017, he contacted us to report that they did not fit and did not include adapters. As our Help page notes, items can be returned within...
30 days. Parts which fail due to a manufacturers defect may be replaced under the manufacturer's warranty. We are not sure why Mr. [redacted]'s wiper blades do not fit, but since they didn't fail under warranty and because he waited 11 months to contact us, he may not return them.
Our Policies
page states that shipping charges are not refundable unless the
return is due to our mistake. As our Help
page explains, manufacturers
sometimes buy parts from other companies to save the cost of tooling
and/or to supplement inventory between production runs. They
sometimes sell...
the same parts under different brands. And
they sometimes make minor design changes which do not affect
performance (such
as using a different color of plastic on a PCV valve or different
color paint on a shock absorber). As a retailer, we have no control
over those decisions. If the part you received is in Company A's box,
we bought it from A, we paid A's price for it, it meets A's
specifications and it is covered by A's warranty. If you choose to
return it because you disagree with Company A's aesthetic or
make-versus-buy decisions, shipping is not refundable and, if you
re-order it, you probably will receive the same item (unless Company
A made another design or sourcing change in the meantime).
This
customer purchased two Moog stabilizer bar links. Moog sources these
parts from different companies, so while they may look slightly
different they will both fit and function and are Moog parts. The
customer is welcome to set up a return for these parts using our
Order Status and Returns link
(https://www.rockauto.com/orderstatus/orderstatus.php),
but since we shipped him the parts he ordered he is responsible for
shipping costs.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
[redacted]Regards,T [redacted]
On 5/10, Ms. [redacted] visited our Order Status & Returns page to
report that she ordered the wrong part. We authorized her return (until
June 12, 2017). As our Help page notes, shipping charges are not
refundable unless the return is due to our mistake. She called us later
that day to...
determine return shipping charges and dispute that she
ordered the wrong part. Mr. [redacted] told us she intended on purchasing a
left hand mirror for her truck. Our records show that she chose a right
hand mirror, confirming that she unfortunately ordered the wrong part.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As seen by their response, they don't see customer satisfaction as being important. They did not respond to my statements of one year warranty and the computer problems that occurred. What happened to my request for replacement before the 30 days?
.
Regards,
[redacted]
RockAuto did not specify "restricted delivery with signature" for Mr. [redacted]'s shipment.We contacted DHL and a representative confirmed that DHL changed the terms of delivery to require signature service for reasons the representative could not explain. Further, DHL provided information which corroborates Mr. [redacted]'s statement that delivery was not attempted on the 30th. Since DHL failed to delivery Mr [redacted]'s package on time, we emailed him return instructions with a prepaid DHL return shipping label to return the parts he does not need for a full refund (including his original shipping charge). We are sorry DHL was late in delivering his parts!
Our Warranties page explains that, like other retailers of branded products, RockAuto does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the product. Warranties offer only replacement of the defective part with another part: no cash refunds,...
shipping costs, or other expenses (http://www.rockauto.com/docs/warranty.php). As a courtesy to our customers, RockAuto covers one direction of 2-way shipping when providing a warranty replacement part. Though he is not eligible for a refund on his original order, Mr. [redacted] is eligible for a replacement part under the warranty. He was directed to place a new order to get the replacement part shipped and that he would receive a refund for the replacement part and outbound shipping, once the faulty unit was returned. He would simply need to cover the return shipping cost. Mr. [redacted] chose to order his replacement part along with another item, and used a 5% discount coupon. When we refunded him for the outbound shipping, we refunded a portion of it, based on the incremental increase when multiple items are shipped together. He also chose to generate a return-shipping label using our FedEx Ground service, and approved that cost to be deducted from his refund. The credit itemization is as follows: Part: $8.05 + Original Shipping: $0.06 - Return Shipping Deduction: $6.62 - Discount: $0.40 = $1.09. No further refund is owed.