Dear [redacted] ,Thank you for your submission concerning your apartment home at Kingswood.Our history indicates the following work orders have been completed.7/Service Call for the air conditioning The call was completed on the same day and the a/c was functional.8/Service Call for the air conditioningMaintenance Technician filled the unit with freon and replaced the blower.8/Service Call for the air conditioningMaintenance Technician replaced the relays, transformers and condenser contacts.9/Property Manager emailed Resident to check on the function of the air conditioner Resident stated that we did not have permission to enter because she was cleaning the apartment.9/Maintenance Technician was given access to the apartmentDetermined that the unit needed to be replaced9/Unit was replaced.The maintenance staff has a diagnostic test before they determine the entire unit needs to be replaced They acted in an appropriate manner throughout the process and then replaced the unit in a reasonable time period.Apartments just like single family homes require maintenance on a regular basis We thank you for communicating the issues with the property management to bring resolution to the issue.Please feel free to call me at ###-###-#### Extwith any questions or concerns.Thank you[redacted] Oakwood Management Company
Maintenance went into her apartment by mistake thinking they had already moved out and swapped out her fridge for another apartment Once we received the call from her that is when the mistake was discovered We already had a new fridge on order for stock and it was delivered the following day and was installed in her apartment The area under her fridge and the wall is where [redacted] said there was mold When maintenance installed the new fridge, they said it was not mold but dirt and pet hair and they cleaned the entire area and no mold was foundPer Property ManagerDebbie D***
Tell Dear Mrand Mrs [redacted] ,I will cover the issues that are related in the emailthrough the Revdex.com.The water issue that you mention was because the communitywas a new buildingThe water was flushed from the pipes and the water issuewas resolved There will be no compensationfor water.The referral program is a program where exact criteria needsto be followed The prospect must enterthe name of the referral on the application as well as the guest card Copies of the Card and lower apart of theapplication were given to you to show that these conditions were not metAs acourtesy you were given the bonus.A property manager will always tell a leaving resident thatthey can expect a refund provided that the apartment is in good condition.The rent was always paid by a check from the creditunion It was never paid by cash We do not accept cash and it is stated on thesign on the rental office doorCheck numbers can be provided upon request.After vacating the apartment, we painted, cleaned and thelast thing is the carpet The carpet wasstained but we hoped that a commercial cleaning would remedy the issue After the carpet was cleaned, it was apparentthat the stains and the odor would not leave the apartment The odor after the carpets were cleaned wasso pungent that residents on the second floor complained.A property manager does have access to the vacant units asthey are being made ready for the new occupants It is ludicrous that the dogs of the propertymanager were let into the apartment to soil the carpet She will not be paying for the carpet The pet addendum that was signed as part ofthe lease covers visiting pets The son’slarge dog visited quite frequently and warning letters are part of the file.You were asked if you would like to see the carpet when it was pulled back, yourefused.The resident file is at the corporate office and informationfrom that file is used solely for the use of management The privacy act has not been violated.We have pictures, invoices and a copy of the pet addendum.Please call ###-###-#### and speak with [redacted] tomake payment arrangements
they are not working with meTheir response is no different to what they said before I filed the complaintThe offer is $5,to buy out the lease; or move out and be responsible for the rent until the apartment is re-rented.They said in their reply that they made "numerous options"I would like them to list the numerous options in a written reply to Revdex.com so that I can review themThey also said they verify incomeThey have not verified my incomeI am willing to provide whatever documentation I have to them to verify my income againIt is substantially less now than when I was married and signed the lease I would also like to know: when going month to month would be an option, and if they have an apartment available for less rentI look forward to actually working with themThank you for your help
Hi,Adding more info that would give you a better idea of the issue that I am dealing with.. I am not able to type in that form that you provided due to character limits.I moved to Monroe House Apartment on Sunday, August 6th with a couple of luggage and one small table and plastic chair. I was... living at [redacted] for 1.5 weeks. My furniture and other stuff were with moving company during my stay at Monroe House Apartments. I also noticed that they didn't clean the apartment properly and some things need to be repaired such as a closet door hanging out, cracked mirror, a couple of power outlets not working, windows not locking properly. stains on bathroom floors and around the sink etc. I also didn't receive the welcome package on the day I moved in. I had to ask property manager to provide one. She was under impression that I already received one. The maintenance repair took more than a week due to several reasons: They don't have an onsite maintenance team and someone crashed into one of the apartment. This gave me an impression that they didn't check my apartment properly due to several fixes.On Monday, August 14th, the day after my visit to my parent's place in [redacted] Michigan, I woke up with many bites all over my body. While I was trying to put the pieces together to find the cause of bites, I came across a brown bug on my bedsheet and confirmed that it was the bed bug. Even though, I wasn't sure as I haven't seen one.I woke up the next day with new bites and decided to informed the landlord after googling to see the type of bites. I emailed the property manager about the situation. She responded stating that there shouldn't be bed bugs but will send out the pest management company to inspect on Thursday. She couldn't get them earlier due to their unavailability. She offered no alternate solution for me to stay meanwhile. She suggests that I should buy a spray and spray around. But after looking up to see the solution, I came across that I shouldn't be taking any actions as it falls under Landlord's responsibility. I don't want to be blamed for this and I couldn't stay another night in that apartment. Therefore, I took a week leave and went back to my parents' place in Michigan. I also sent her a picture of red bug that I found on the pillow.On Thursday, August 17th, the property manager called and informed me that bed bugs are present and wanted to get apartment treated. I then informed her that I would like to terminate the lease and get the full refund and other claims that are costed by bed bugs after several conversations on where to store the stuff meanwhile. She told me that I have a valid reason and should able to get whole money back and to write the notice and send to her. I also sent her pictures of bites on my body.I went to Monroe House on August 18th to talk more about the situation. The main property manager wasn't present. It was different property manager that works on weekends. His name is Larry. He wasn't aware of the bed bug situation and was in my apartment, helping me to move the washer and dryer and other stuff. He also noticed that apartment was empty during my stay. I vacated the apartment on August 19th and informed another property manager that works on weekends - Larry. He asked when should I drop off the keys. I replied stating that I will need to write a notice and let the property management know about the situation. I didn't know where to drop the keys so kept with me just in case. Also the maintenance request wasn't completed on the day I vacated the apartment.I moved to NorthPark Place that is located in Columbus, OH right next to Polaris Fashion Mall on August 18th. I have been staying there since August 18th and so far, I haven't encountered bed bugs or similar situation. My stuff was delivered on Sunday, August 19th at NorthPark Place. All this show that bed bugs didn't come from me.I wrote an email that containing the statement about lease termination, a list of payments I made for Monroe House (Security deposit, pet fee, application fee and pro-rent for August and other costs that occurred due to bed bug situation) on August 21st. The property manager replied saying that she cannot accept the lease termination but will let me know after a discussion with her regional property manager.The property manager emailed back a week later after a discussion with a regional manager stating that they can only give me the security deposit and pet fee back and due to the claims I made after the bed bug situation, they are not responsible for the costs that occurred due to no record of condition existed prior to my occupancy but due to unfortunate circumstances, they are prepared to release me from lease agreement. They didn't give me the rent back.I felt the letter that they wrote regarding the lease termination was outrageous. They were implying that they are not responsible for the situation that they caused and refused to give the full refund back and the costs that occurred. I stopped by today to drop off the keys and tried to have a conversation with the property manager. She said that they don't have a record of the bed bug condition from the previous tenant and the surroundings and the decision that they made was the final decision.They also don't have a proof that they checked for bed bugs presence before I moved in. They also weren't willing to give me rent back considering I stayed there for 1.5 weeks. You can refer to attached emails, pictures, and documents. Let me know if you need more information. Note that, my parents were involved with this from the beginning. They were speaking on behalf of me when I wasn't present in the apartment due to my hearing loss. [redacted] ***
Hello and thank you for bringing this complaint to my attentionI personally have spoken with this previous resident and explained that we must follow the lawWe can not delegate who gets what amount of the return of the security deposit as they were both legally bound to that accountThey entered into their lease together, and unfortunately, this resident did not sign a party release when she moved outShe as well did not provide a forwarding address so we were unsure when to originally send the return on the depositFor that reason we held it at the corporate office We must by law return the deposit to both partiesWe can not get involved in their personal business and matters of why they no longer speakWe do have copies of the electric and water billsIf her name is on them, she can call the company and get a copyIf it is not, we can not legally release that information to herWe did charge through the date until the keys were turned in by the remaining roommate, per our policyI apologize that we can not make this simpler but again, we must follow the law and our policiesThank you for your understanding and allowing our company an opportunity to address this complaint
Thank you for your inquiry and the opportunity to clarify the issues that you outlined in your letter.The amount of your initial payment was due to your credit profile Oakwood Management required one month deposit, first and last month's rent and the pro-rated rent and water for the month of of move-inPlease refer to your receipts and lease agreement for confirmation.Oakwood Management routinely "walks" the grounds of all of our communities This common practice is to look for maintenance issues, compliance issues in violation of the lease agreement and to inspect the grounds Pets and residents not listed on the lease have been seen going in and out of your apartmentThis is a violation of the lease agreement.Greene Countrie has no assigned parking Parking is on a first come, first served basisAs per the lease agreement, Oakwood will enter your apartment for a maintenance issue A leak is a serious time sensitive maintenance request that requires immediate atttention Leaks occur in any dwelling, either multi-family or single family residences I have looked into our software system and called the leasing office We show no open service requests Please call the leasing office with any needed repairs Oakwood Management has agreed to terminate your lease with a proper notice Please let me know if I can be of assistance in this process
I have years HVAC experience along with having owned and operated "***'s HandyMen" where among many things, we were HVAC certifiedThroughout summer months I have thoroughly tried a number of tactics concerning daily living habits and adjusting the thermostat to try and accommodate an older Air Conditioning Unit not capable of keeping up with outside temperatures of degrees and higher After having repeated a number of times since the summer of 2014, allowing the AC unit to run non-stop all day long everyday for 2-weeks at a time so that I could observe its effectivenessHas proven to be consistently unable to keep up with the outside temperature Depending on outside humidity levels on any given day, and the AC unit running non-stop (Which is bad for it to do), with outside temps in the range of 82-degrees, the inside temp will stay at about degrees (which is not comfortable in summer), running non-stop the inside temp will rise one or two degrees more throughout the dayWith the same said, as the outside temp raises to 88-degrees as it often does, the inside temp with rise (while ac is running non-stop all day for 2-weeks) to between 79-degrees.It has only been after I thoroughly tested the operating characteristics of the AC unit for 4+ months that I have no choice but to turn the Unit off to keep my electric bill downPlus leaving it on continuously, eventually causes it to blow Luke-warm air out of the ducts because its not cyclingI suggested to maintenance to check the insulation around the duct work since, between the Condenser coils and the exhaust vents we are losing about degrees of cold air"IF" there is a lack of proper insulation, fixing that might give us 4-degrees possibly a little moreWhich could give the AC unit the ability to do a better jobIf that checks out good then, the Unit is simply unable to keep up and needs replaced with a larger one
Hello and thank you for contacting me with this issue We apologize that we were not able to approve this person for the apartment that she was requestingWe do have many different outlets of attempting approval as we like everyone to be happy about the apartment they call home, but unfortunately we unable to approve herWe were able to qualify her for a smaller and less expensive residence, but that was not what she was looking forWe completely understand that and wish her only the best As for the hold fee paid at the time of application, we have never denied her the return of that moneyShe was contacted by our leasing manager who explained the money must be processed and sent from our corporate office, to whatever address she would preferWe now have a forwarding address and that check will be sent out with the mail this following week.I hope this helps to clear up any issues and answer any questions or concerns anyone may haveThank you again for taking the time to bring this issue to my attention
Thank you for your patience as I resolved your complaint through the Revdex.com.The refund has been issued to you at your address.Please feel free to call me at ###-###-#### Ext305Thank
Good afternoonUpon further research, the manager of Cabot Cove (Janet R [redacted] ) agrees to remove the $charge for burns on the bathroom countertop This was noted on the resident's mocheck list Manager is also going to refund $for ice cube trays, and $for a hole in bedroom door Resident will be receiving a refund check in the amount of $
Thank you for the email. Oakwood Management rents to those applicants who meet our credit criteria.Your holding fee will be returned to you on check number [redacted] . he check is dated 2/24/2016.Application fees are not returned per the written policy on the application.Thank you.
Good MorningI thank you for bringing this concern to my attention and allowing us an opportunity to respondDuring the year and a half time frame this resident has been with us, he has had one rental increase ($20) when he opted to renew his lease for another yearThe work orders for his dishwasher were addressed in a timely manner (the same or next day and were actually called in several months apart)At one point we even offered to replace his dishwasher even though it was working properly if that would make him feel better The resident refused at that time and wanted to reschedule However, he did not have time to schedule the installation and refuses to allow anyone in his unit if he is not presentHis residence was never entered or his door opened by a third party or by our maintenance staff to perform the contracted painting of the entry door We opted not to paint his front door due to his complaints and borderline threats if we were to do so No one opened his door, or entered his unit as he has statedAs for the night of his lock out, our emergency answering service did forward us the recorded conversation between the residents girlfriend and the responding team memberThe residents girlfriend stated only that it was a lock out, not a mechanical issueOur company policy does not allow our personnel to respond to any afterhours lock outsThis resident did have a lock smith come out and let him into his unitI spoke with the responding locksmith who stated it was simply a lock out, and not a mechanical issue on part of the door knob as stated in the residents complaintWe did research into his claim of tornado activity through the National Weather Service and found that there was no tornado watch/warning that eveningIn an effort to put this matter to rest, we would consider crediting the residents rent in the amount of the trip charge for the lock out the resident paid to the locksmith company A credit of the $could be applied to his ledger and could be credited toward his April rental payment I have attached many documents that show our timely response to his work orders for repairs, his one increase in rental rate, a statement from the sub-contractor who was doing the painting for our community that day as well as the weather reports from that eveningWith regard to the request to speak with someone other than the property manager, unfortunately this is the contact person for that site and we employ her to handle the day to day functions at the community Our offer would be to credit the expense the resident incurred as a result of being locked out of his residence We do encourage him to allow us to perform our management and maintenance responsibility until he surrenders his keys upon move out
On April Phil re-wired the furnace and installed a new thermostatOn 5/Tim unclogged the DW and fixed the AC On 5/Tim unclogged the DW and Earl worked on the ACOn 5/Earl ordered a new board for her ACHe spoke to the resident and she was aware parts were being ordered, and she also stopped in the office asking when the board would be inOn 6/Earl rewired the board and the AC is now working and have had no other calls about itOn 6/Earl and Tim hung new pantry doors, replaced the range hood, replaced cupboard handles, fixed a broken kitchen drawerUnclogged the dishwasher cleaned out the drain and it ran through a cycle and it was workingReplaced screens, replaced broken blindsChecked the stained area on the ceiling and there are no leaksOn 6/she called and the DW is not drainingA new DW was ordered that day and was installed on 6/
Dear [redacted] ,The application was approved pending rental and job verification Upon receiving that information, the application was denied.Please feel free to call me with any questions[redacted] Customer CareOakwood Management
Dear [redacted] ,Thank you for your submission concerning your apartment home at Kingswood.Our history indicates the following work orders have been completed.7/Service Call for the air conditioning The call was completed on the same day and the a/c was functional.8/Service Call for the air conditioningMaintenance Technician filled the unit with freon and replaced the blower.8/Service Call for the air conditioningMaintenance Technician replaced the relays, transformers and condenser contacts.9/Property Manager emailed Resident to check on the function of the air conditioner Resident stated that we did not have permission to enter because she was cleaning the apartment.9/Maintenance Technician was given access to the apartmentDetermined that the unit needed to be replaced9/Unit was replaced.The maintenance staff has a diagnostic test before they determine the entire unit needs to be replaced They acted in an appropriate manner throughout the process and then replaced the unit in a reasonable time period.Apartments just like single family homes require maintenance on a regular basis We thank you for communicating the issues with the property management to bring resolution to the issue.Please feel free to call me at ###-###-#### Extwith any questions or concerns.Thank you[redacted] Oakwood Management Company
Dear Mr***,The basement contractor should be getting back to us this week.We will keep the residents informed.Thanks
Maintenance went into her apartment by mistake thinking they had already moved out and swapped out her fridge for another apartment Once we received the call from her that is when the mistake was discovered We already had a new fridge on order for stock and it was delivered the following day and was installed in her apartment The area under her fridge and the wall is where [redacted] said there was mold When maintenance installed the new fridge, they said it was not mold but dirt and pet hair and they cleaned the entire area and no mold was foundPer Property ManagerDebbie D***
Tell Dear Mrand Mrs [redacted] ,I will cover the issues that are related in the emailthrough the Revdex.com.The water issue that you mention was because the communitywas a new buildingThe water was flushed from the pipes and the water issuewas resolved There will be no compensationfor water.The referral program is a program where exact criteria needsto be followed The prospect must enterthe name of the referral on the application as well as the guest card Copies of the Card and lower apart of theapplication were given to you to show that these conditions were not metAs acourtesy you were given the bonus.A property manager will always tell a leaving resident thatthey can expect a refund provided that the apartment is in good condition.The rent was always paid by a check from the creditunion It was never paid by cash We do not accept cash and it is stated on thesign on the rental office doorCheck numbers can be provided upon request.After vacating the apartment, we painted, cleaned and thelast thing is the carpet The carpet wasstained but we hoped that a commercial cleaning would remedy the issue After the carpet was cleaned, it was apparentthat the stains and the odor would not leave the apartment The odor after the carpets were cleaned wasso pungent that residents on the second floor complained.A property manager does have access to the vacant units asthey are being made ready for the new occupants It is ludicrous that the dogs of the propertymanager were let into the apartment to soil the carpet She will not be paying for the carpet The pet addendum that was signed as part ofthe lease covers visiting pets The son’slarge dog visited quite frequently and warning letters are part of the file.You were asked if you would like to see the carpet when it was pulled back, yourefused.The resident file is at the corporate office and informationfrom that file is used solely for the use of management The privacy act has not been violated.We have pictures, invoices and a copy of the pet addendum.Please call ###-###-#### and speak with [redacted] tomake payment arrangements
they are not working with meTheir response is no different to what they said before I filed the complaintThe offer is $5,to buy out the lease; or move out and be responsible for the rent until the apartment is re-rented.They said in their reply that they made "numerous options"I would like them to list the numerous options in a written reply to Revdex.com so that I can review themThey also said they verify incomeThey have not verified my incomeI am willing to provide whatever documentation I have to them to verify my income againIt is substantially less now than when I was married and signed the lease I would also like to know: when going month to month would be an option, and if they have an apartment available for less rentI look forward to actually working with themThank you for your help
Hi,Adding more info that would give you a better idea of the issue that I am dealing with.. I am not able to type in that form that you provided due to character limits.I moved to Monroe House Apartment on Sunday, August 6th with a couple of luggage and one small table and plastic chair. I was... living at [redacted] for 1.5 weeks. My furniture and other stuff were with moving company during my stay at Monroe House Apartments. I also noticed that they didn't clean the apartment properly and some things need to be repaired such as a closet door hanging out, cracked mirror, a couple of power outlets not working, windows not locking properly. stains on bathroom floors and around the sink etc. I also didn't receive the welcome package on the day I moved in. I had to ask property manager to provide one. She was under impression that I already received one. The maintenance repair took more than a week due to several reasons: They don't have an onsite maintenance team and someone crashed into one of the apartment. This gave me an impression that they didn't check my apartment properly due to several fixes.On Monday, August 14th, the day after my visit to my parent's place in [redacted] Michigan, I woke up with many bites all over my body. While I was trying to put the pieces together to find the cause of bites, I came across a brown bug on my bedsheet and confirmed that it was the bed bug. Even though, I wasn't sure as I haven't seen one.I woke up the next day with new bites and decided to informed the landlord after googling to see the type of bites. I emailed the property manager about the situation. She responded stating that there shouldn't be bed bugs but will send out the pest management company to inspect on Thursday. She couldn't get them earlier due to their unavailability. She offered no alternate solution for me to stay meanwhile. She suggests that I should buy a spray and spray around. But after looking up to see the solution, I came across that I shouldn't be taking any actions as it falls under Landlord's responsibility. I don't want to be blamed for this and I couldn't stay another night in that apartment. Therefore, I took a week leave and went back to my parents' place in Michigan. I also sent her a picture of red bug that I found on the pillow.On Thursday, August 17th, the property manager called and informed me that bed bugs are present and wanted to get apartment treated. I then informed her that I would like to terminate the lease and get the full refund and other claims that are costed by bed bugs after several conversations on where to store the stuff meanwhile. She told me that I have a valid reason and should able to get whole money back and to write the notice and send to her. I also sent her pictures of bites on my body.I went to Monroe House on August 18th to talk more about the situation. The main property manager wasn't present. It was different property manager that works on weekends. His name is Larry. He wasn't aware of the bed bug situation and was in my apartment, helping me to move the washer and dryer and other stuff. He also noticed that apartment was empty during my stay. I vacated the apartment on August 19th and informed another property manager that works on weekends - Larry. He asked when should I drop off the keys. I replied stating that I will need to write a notice and let the property management know about the situation. I didn't know where to drop the keys so kept with me just in case. Also the maintenance request wasn't completed on the day I vacated the apartment.I moved to NorthPark Place that is located in Columbus, OH right next to Polaris Fashion Mall on August 18th. I have been staying there since August 18th and so far, I haven't encountered bed bugs or similar situation. My stuff was delivered on Sunday, August 19th at NorthPark Place. All this show that bed bugs didn't come from me.I wrote an email that containing the statement about lease termination, a list of payments I made for Monroe House (Security deposit, pet fee, application fee and pro-rent for August and other costs that occurred due to bed bug situation) on August 21st. The property manager replied saying that she cannot accept the lease termination but will let me know after a discussion with her regional property manager.The property manager emailed back a week later after a discussion with a regional manager stating that they can only give me the security deposit and pet fee back and due to the claims I made after the bed bug situation, they are not responsible for the costs that occurred due to no record of condition existed prior to my occupancy but due to unfortunate circumstances, they are prepared to release me from lease agreement. They didn't give me the rent back.I felt the letter that they wrote regarding the lease termination was outrageous. They were implying that they are not responsible for the situation that they caused and refused to give the full refund back and the costs that occurred. I stopped by today to drop off the keys and tried to have a conversation with the property manager. She said that they don't have a record of the bed bug condition from the previous tenant and the surroundings and the decision that they made was the final decision.They also don't have a proof that they checked for bed bugs presence before I moved in. They also weren't willing to give me rent back considering I stayed there for 1.5 weeks. You can refer to attached emails, pictures, and documents. Let me know if you need more information. Note that, my parents were involved with this from the beginning. They were speaking on behalf of me when I wasn't present in the apartment due to my hearing loss. [redacted] ***
Hello and thank you for bringing this complaint to my attentionI personally have spoken with this previous resident and explained that we must follow the lawWe can not delegate who gets what amount of the return of the security deposit as they were both legally bound to that accountThey entered into their lease together, and unfortunately, this resident did not sign a party release when she moved outShe as well did not provide a forwarding address so we were unsure when to originally send the return on the depositFor that reason we held it at the corporate office We must by law return the deposit to both partiesWe can not get involved in their personal business and matters of why they no longer speakWe do have copies of the electric and water billsIf her name is on them, she can call the company and get a copyIf it is not, we can not legally release that information to herWe did charge through the date until the keys were turned in by the remaining roommate, per our policyI apologize that we can not make this simpler but again, we must follow the law and our policiesThank you for your understanding and allowing our company an opportunity to address this complaint
Thank you for your inquiry and the opportunity to clarify the issues that you outlined in your letter.The amount of your initial payment was due to your credit profile Oakwood Management required one month deposit, first and last month's rent and the pro-rated rent and water for the month of of move-inPlease refer to your receipts and lease agreement for confirmation.Oakwood Management routinely "walks" the grounds of all of our communities This common practice is to look for maintenance issues, compliance issues in violation of the lease agreement and to inspect the grounds Pets and residents not listed on the lease have been seen going in and out of your apartmentThis is a violation of the lease agreement.Greene Countrie has no assigned parking Parking is on a first come, first served basisAs per the lease agreement, Oakwood will enter your apartment for a maintenance issue A leak is a serious time sensitive maintenance request that requires immediate atttention Leaks occur in any dwelling, either multi-family or single family residences I have looked into our software system and called the leasing office We show no open service requests Please call the leasing office with any needed repairs Oakwood Management has agreed to terminate your lease with a proper notice Please let me know if I can be of assistance in this process
I have years HVAC experience along with having owned and operated "***'s HandyMen" where among many things, we were HVAC certifiedThroughout summer months I have thoroughly tried a number of tactics concerning daily living habits and adjusting the thermostat to try and accommodate an older Air Conditioning Unit not capable of keeping up with outside temperatures of degrees and higher After having repeated a number of times since the summer of 2014, allowing the AC unit to run non-stop all day long everyday for 2-weeks at a time so that I could observe its effectivenessHas proven to be consistently unable to keep up with the outside temperature Depending on outside humidity levels on any given day, and the AC unit running non-stop (Which is bad for it to do), with outside temps in the range of 82-degrees, the inside temp will stay at about degrees (which is not comfortable in summer), running non-stop the inside temp will rise one or two degrees more throughout the dayWith the same said, as the outside temp raises to 88-degrees as it often does, the inside temp with rise (while ac is running non-stop all day for 2-weeks) to between 79-degrees.It has only been after I thoroughly tested the operating characteristics of the AC unit for 4+ months that I have no choice but to turn the Unit off to keep my electric bill downPlus leaving it on continuously, eventually causes it to blow Luke-warm air out of the ducts because its not cyclingI suggested to maintenance to check the insulation around the duct work since, between the Condenser coils and the exhaust vents we are losing about degrees of cold air"IF" there is a lack of proper insulation, fixing that might give us 4-degrees possibly a little moreWhich could give the AC unit the ability to do a better jobIf that checks out good then, the Unit is simply unable to keep up and needs replaced with a larger one
Hello and thank you for contacting me with this issue We apologize that we were not able to approve this person for the apartment that she was requestingWe do have many different outlets of attempting approval as we like everyone to be happy about the apartment they call home, but unfortunately we unable to approve herWe were able to qualify her for a smaller and less expensive residence, but that was not what she was looking forWe completely understand that and wish her only the best As for the hold fee paid at the time of application, we have never denied her the return of that moneyShe was contacted by our leasing manager who explained the money must be processed and sent from our corporate office, to whatever address she would preferWe now have a forwarding address and that check will be sent out with the mail this following week.I hope this helps to clear up any issues and answer any questions or concerns anyone may haveThank you again for taking the time to bring this issue to my attention
Thank you for your patience as I resolved your complaint through the Revdex.com.The refund has been issued to you at your address.Please feel free to call me at ###-###-#### Ext305Thank
Good afternoonUpon further research, the manager of Cabot Cove (Janet R [redacted] ) agrees to remove the $charge for burns on the bathroom countertop This was noted on the resident's mocheck list Manager is also going to refund $for ice cube trays, and $for a hole in bedroom door Resident will be receiving a refund check in the amount of $
Thank you for the email. Oakwood Management rents to those applicants who meet our credit criteria.Your holding fee will be returned to you on check number [redacted] . he check is dated 2/24/2016.Application fees are not returned per the written policy on the application.Thank you.
Good MorningI thank you for bringing this concern to my attention and allowing us an opportunity to respondDuring the year and a half time frame this resident has been with us, he has had one rental increase ($20) when he opted to renew his lease for another yearThe work orders for his dishwasher were addressed in a timely manner (the same or next day and were actually called in several months apart)At one point we even offered to replace his dishwasher even though it was working properly if that would make him feel better The resident refused at that time and wanted to reschedule However, he did not have time to schedule the installation and refuses to allow anyone in his unit if he is not presentHis residence was never entered or his door opened by a third party or by our maintenance staff to perform the contracted painting of the entry door We opted not to paint his front door due to his complaints and borderline threats if we were to do so No one opened his door, or entered his unit as he has statedAs for the night of his lock out, our emergency answering service did forward us the recorded conversation between the residents girlfriend and the responding team memberThe residents girlfriend stated only that it was a lock out, not a mechanical issueOur company policy does not allow our personnel to respond to any afterhours lock outsThis resident did have a lock smith come out and let him into his unitI spoke with the responding locksmith who stated it was simply a lock out, and not a mechanical issue on part of the door knob as stated in the residents complaintWe did research into his claim of tornado activity through the National Weather Service and found that there was no tornado watch/warning that eveningIn an effort to put this matter to rest, we would consider crediting the residents rent in the amount of the trip charge for the lock out the resident paid to the locksmith company A credit of the $could be applied to his ledger and could be credited toward his April rental payment I have attached many documents that show our timely response to his work orders for repairs, his one increase in rental rate, a statement from the sub-contractor who was doing the painting for our community that day as well as the weather reports from that eveningWith regard to the request to speak with someone other than the property manager, unfortunately this is the contact person for that site and we employ her to handle the day to day functions at the community Our offer would be to credit the expense the resident incurred as a result of being locked out of his residence We do encourage him to allow us to perform our management and maintenance responsibility until he surrenders his keys upon move out
On April Phil re-wired the furnace and installed a new thermostatOn 5/Tim unclogged the DW and fixed the AC On 5/Tim unclogged the DW and Earl worked on the ACOn 5/Earl ordered a new board for her ACHe spoke to the resident and she was aware parts were being ordered, and she also stopped in the office asking when the board would be inOn 6/Earl rewired the board and the AC is now working and have had no other calls about itOn 6/Earl and Tim hung new pantry doors, replaced the range hood, replaced cupboard handles, fixed a broken kitchen drawerUnclogged the dishwasher cleaned out the drain and it ran through a cycle and it was workingReplaced screens, replaced broken blindsChecked the stained area on the ceiling and there are no leaksOn 6/she called and the DW is not drainingA new DW was ordered that day and was installed on 6/
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
Dear [redacted] ,The application was approved pending rental and job verification Upon receiving that information, the application was denied.Please feel free to call me with any questions[redacted] Customer CareOakwood Management