Initial Business Response / [redacted] (1000, 5, 2015/04/03) */ Contact Name and Title: [redacted] GSM Contact Phone: XXX-XXX-XXXX Contact Email: ***@myhappyhyundai.com The customer was here today which by the way was the first time since her complaint we could actually examine the vehicle Although her complaint of the tail light lenses being cracked was weeks after her car was in for service and after examination today the determination was that it certainly did not happen here at the dealership,we are still going to replace her tail light lenses at OUR expense and at no charge to the customerThis will totaly resolve the issue
Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ Contact Name and Title: [redacted] GSM Contact Phone: XXXXXXXXXX Contact Email: ***@myhappyhyundai.com the customer came in on the evening of April 27th She submitted an online credit application before coming to the dealership and upon arriving at the dealership she signed a regular credit app and privacy noticeThe dealership then tried to get a loan approved for the customer as her credit is very challengedIt was declined by serveral secondary credit banksAs it was late and some of the lenders would not respond till the next day, as the customer was told, is why we told the customer to come back the next daySince there was no approval that night there was no way to let the customer know the particulars of the loanWithin the next 48hrs we were able to get a certain dollar amount approved but only at a very high interest rate making the monthly payment significantly more the customer stated she was willing to payIt is not the dealership that makes the financing terms, it is the lending institutionsThe finance department worked very hard to try and get any kind of loan approved and when we were able to get one of lenders to consider and approve the customers application the terms were not satisfactory to the customer Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/05/20) */ Please accept my apology for the delayed responseI have been hospitalized and unable to manage my email I'm not quite certain what the intentions of Happy Hyundai are, but their business practices are unorthodox and illegalBecause of their actions, my "challenged" credit is down over points! They themselves made three (3) hard inquiries to each credit bureauAfter submitting my application to eleven (11) collection agencies (not reputable institutions) for financing within hours and receiving a complaint from me related to the mishandling of my information, they have since submitted applications for financing to others more than a week after my visitI have documentation from those lenders to prove the dates of applicationSome research has suggested that this behavior may be a pattern for themThat is illegalIt's identity theft My "challenged" credit is not available to be destroyed recklesslyConsidering I never even had the opportunity to examine vehicles and discuss pricing and did not authorize this action, Happy Hyundai needs to contact (and cc: me on communications) to each lending institution so that those inquiries are removed immediatelyIf I do not receive written communication from Happy Hyundai in a reasonable time acknowledging their error, I will pursue this criminally Final Business Response / [redacted] (1000, 20, 2015/07/23) */ To whom it may concern, There is nothing unorthodox or illegal with our business practicesAs the customer is mistaken in referring to the lending institutions as "collection agencies"These lenders specialize in financing people with bad credit but they too have parameters in which to approve or decline an applicationThere was no recklessness conducted on the part of the dealership towards the customerThe customer knew full well their credit was bad and asked us to try and obtain financing for an automobileWe tried multiple lenders to no availThe credit application the customer filled out online and the credit application that was signed at the dealership is the customer authorizing us to try and obtain financing for themThat's what we did Sincerely, [redacted] General Sales Manager Happy Hyundai Direct Line XXX-XXX-XXXX [redacted] S [redacted] IL, XXXXX Store XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 11, 2015/05/21) */ Hi [redacted] , I got your message, sorry I did not get a chance to listen to it till just nowMiss [redacted] and the dealership came to an agreement that the dealership would compensate her in the dollar amount of $1,Which she has already receivedFeel free to contact me anytime if you need anything else or have any additional questionsThanks [redacted] General Sales Manager Happy Hyundai Direct Line XXX-XXX-XXXX [redacted] Oak Lawn, IL, XXXXX Store XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 7, 2014/05/13) */ Complaint number: - [redacted] Mr [redacted] bought the car and took deliveryHe was very happy at time of deliveryThe $5,was a down payment not a depositIt was Mr [redacted] who told us to use $as a down payment when calculating the monthly paymentNever was his down payment described as a deposit not by Mr [redacted] or the dealershipMr [redacted] drove to the dealership and left the car he drove to the dealership with at the dealership because he took the car he purchased home with himMr [redacted] told us he would come to the dealership later to pick it upAt closing that night a woman came to pick up the car Mr [redacted] left at the dealershipThe woman was driving the car Mr [redacted] purchased earlier in the morning and left the keys at the dealershipThe next day Mr [redacted] picked the car up from the dealershipIt is unfortunate that Mr [redacted] has buyer's remorse and after listening to him several days later we offered to exchange the car doing everything possible to make it to his advantageHe declined the exchangeThe purchase was as straight forward as could be and as I said Mr [redacted] was very happy at time of delivery Please feel free to call me directly if you have any further questions Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The suggested trade was for my Hyundai which was much more expensive than that car! I had signed papers, but I didn't realize I couldn't return itI've since paid for the car in full, but I will never do business with this dealership again! I thought I could trust this dealership because I bought my from the same salesman but I've found that they are extremely untrustworthy! I do not agree with Mr [redacted] versionI wasn't even given two sets of keys! I was told I had to contact the company! I've told my family and friends never to do business with them! Final Business Response / [redacted] (4000, 11, 2014/05/28) */ As stated in our response we did offer to exchange the vehicle If Mr [redacted] has ideed paid the car off in full and has clear title we would be willing to buy the vehicle back from him at a dollar amount based on Black Book "CLEAN" travalueObvoiusly we will facillitate the cancelation and refund of the warranty and gap insurance he purchased at time of delivery as well Sincerly, [redacted]
Initial Business Response / [redacted] (1000, 8, 2014/11/17) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@myhappyhyundai.com Ms***'s situation began on June 17th, 2014, per her request to cancel a Service Contract purchased for her vehicleWe have all of the paperwork showing the different timelines and outlining what those communications wereThere were some outstanding claims on her Service Contract and therefore that was one of the reasons there was a delayThis is not controlled by us, but rather the Service Contract companyWe did all we could to expedite this process given the circumstancesThere was a check made out to Ms [redacted] on November 3rd, 2014, in the amount of $It was mailed out November 5th, The check number is XXXXXPlease let us know if you have any further questions/concerns Thank you, [redacted] Director of Operations Oak Lawn Happy Hyundai (XXX)XXX-XXXX ***@myhappyhyundai.com
Initial Business Response / [redacted] (1000, 5, 2014/09/05) */ Contact Name and Title: [redacted] Service Di Contact Phone: XXXXXXXXXX Contact Email: ***@myhappyhyundai.com Ms[redacted] brought the vehicle in 8/16/and stated the engine light intermittantly comes on and off which she was quoted a minimum charge of $to diagnose, to install the customer supplied washer reservoir and to perform two recalls under manufacturer warrantyWhen a vehicle comes to our facility we always perform a battery test and multipoint inspection, it is part of Hyundai's pledgeWe test drove and scanned for codes and found a low voltage code P0698, the technician did not duplicate any driveability/dying/acceleration concernWe diagnosed and found evidence of an accident due to shields missing and could see vehicle had been painted, pennies stuffed into battery terminals due to loose fit(causing low voltage issue), aftermarket high intensity bulbs and aftermarket ground wiring installed of which any of those could be the cause of the check engine light/driveability concernWe searched for any bulletins related to customers concern and did find a software update for the electronic control module to perform, which we did at no charge, tightened the battery terminals, installed shims and caps for proper fit which she was charged $forAfter getting proper voltage from battery and performing the software update we started vehicle several times and code Pwas stored which again, is a low voltage code stored in system and Plimp mode caused by the low voltage code, we then tested the alternator and it passed, and added electrial conducter to the electronic control module connectors for better connection/conductivityAfter that we performed the recalls, installed the washer reservoir, wheel liner and under vehicle shields which were damaged when vehicle had been in an accident and multipoint inspection in which we recommended a three part emission service based on mileage, replace rear brake pads and rotors due to excessive corrosion, a serpentine belt due to cracking/wear and Ms [redacted] asked us to install new tire pressure sensors and to program them to the vehicle and to replace the right front mirror assemblyWe had driven the vehicle three times after the original complaint of the check engine light was resolved to the point of no codes returning, nor was any driveability issue was ever duplicatedAs you can see on the attached repair order we advised that if light returns we would need further diagnostic due to could possibly have a wiring issue due to accident or an engine control moduleThe customer was not charged for any diagnostic related to this concernShe was only charged $to repair battery terminals due to low voltage codes and condition of battery terminals and fit, all other repairs were done at her request such as the mirror, shields, washer reservoir and tire pressure sensors or maintenance based on our multipoint vehicle inspection findings due to condition or mileage of vehicle such as the rear brakes, emission service or belt, which Ms [redacted] authorizedWe do not perform any repairs without prior authorization from the customerShe picked up the vehicle and drove it for over a day before anything, according to her, happened with her vehicleMs[redacted] called me on 8/25/to advise me of the issue she described above and I advised her to return the vehicle to us for further diagnostic and that according to the repair order that she could possibly have an issue with the wiring harness or engine control module since we never duplicated her concern other than low voltage codes and the light never returned after we drove it numerous times after the battery/brake/belt repairsShe had brought the vehicle back 8/26/and we provided her with a vehicle at no charge so we can try to duplicate her concernWhen the vehicle arrived there was no check engine light, no codes stored and we have driven the vehicle over miles at this point and time and have not duplicated her description of concern nor has any check engine light or codes returnedWe will not be refunding her money for the repairs she requested and authorized since none are related the issue she is describing and we did not charge her the $we originally quotedWe will be calling her today to advise her that we have driven the vehicle over miles and nothing has happened with the vehicle and no codes or lights have returned and if she wants to proceed further we can but there will be a charge Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) She states that there was no check engine light on when the car was brough in and there was I have pictures to prove thatvthe light was on the day I took the vechcle in, her employess sure do not knownhow to do there jobI recorded all evidence I will present as well as pictures where the light is on next ti the mileage of the vechicle Final Business Response / [redacted] (4000, 10, 2014/09/16) */ I had spoken to Ms [redacted] 9/8/regarding our findings that when we the technician started the car there were no codes in the system and no check engine lightThat we had driven the car over miles and no lights or codes came onI explained to her that she was not charged anything for the original visit related to the complaint of the check engine light/vehicle not acceleratingI had also explained to her that the codes in there at that time were related to low voltage and limp mode which the battery terminals being loose would cause the low voltage code and the low voltage code would put the vehicle into limp mode which means the vehicle will not go over a certain speedShe agreed that is exactly what happenedI then let her know that since the vehicle has returned to us the condition has not happened for usAlso explained to her that when the vehicle was here the first time that she had an accessory power inverter plugged in with accessories attached to the inverter and since the vehicle has come back those items are not plugged inShe advised that she just wants the vehicle fixed no matter what the cost and that the inverter should be in the vehicleI told her to stay in the loaner vehicle until we duplicate her condition so we can know what repairs need to be performedShe understood that she had not been charged for the diagnostic or repair from prior (other than the battery cable repair which was described in my first response) and said she would drop the Revdex.com case
[redacted] came into the dealership on 1/18/to look at Sonatas The salesperson showed her vehicles and [redacted] agreed to purchase stock [redacted] [redacted] did not want to put any money down The MSRP was $24,and she purchased the vehicle for $and also received a $rebateWe did not charge her an additional $ *** did purchase an environmental package and a service contract and Gap [redacted] came back February and had the environmental package applied The credit application was signed by [redacted] *** We feel we did everything correctly with this transactionShe seemed very happy with her purchase
Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: *** *** - GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@myhappyhyundai.com
There was no price discrepancy as the customer was told the initial price quote included loyalty rebate that is only offered
on Tucson's by Hyundai Motor Finance and customers must finance with HyundaiAfter running Miss ***'s credit and sending the application to *** the approval came back 8.9%Miss *** felt the rate was too highThe dealership was able to obtain a rate of 5.9% from a different lenderThe better rate far outweighed the $loyalty rebate offered by *** *** *** Although the $loyalty rebate was not able to be used, the savings in interest over the course of the loan was to the customers benefitThe warranty and Gap and etch was explained to the customer and she signed off on each of the contracts for themWhen she came to see me (*** *** expressed the desire to cancel the *** products I told her "no problem, I will have *** process the paperwork as soon as he gets in", which has happenedThe cost of the etch will be refunded to the customer as she wants to cancel that as well
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My initial contact *** a salesperson for mr *** promised me a vehicle sticker price 23,which I have photo of and $discount for being loyal ownersVeh price being 22,*** mentioned bundlingBut never the bumper to bumper or etchOr not getting the price I was quoted by their employeeIs that how they do businessIt was late *** had other customers waiting and rushed us he said to do us favor and get us outI did agree to gap only because I believe veh price was $22,and it we lower my rateHis price of 24,is no where to be found it isn't even a price diff of $that mr *** discusesI have quotes from other dealers in range of my original quoteSame vehicle and yearI also believe *** in asking me what part of *** I was from or speaking (trying) Spanish believed I was dumbI was born hereWhen I went back to speak to *** he refused to cancel extra insurance and *** told me I couldn't cancel etch till I pointed it out on contract
Final Business Response /* (4000, 9, 2015/09/21) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@myhappyhyundai.com
The response is the same as the first responseNothing really changed in the customers second responseI can add that the warranty and gap have been canceled and a check for $(refund for the etch) has been sent to the customerJust as I told her it would be
Final Consumer Response /* (4200, 11, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well they seem to miss the pointI read many complaints on the same practice of offering one price but being different at financingI guess since I see no one wins I learned a valuable lessonI asked for things they are canceling but was told at first I couldn't till my 3rd time returning and pointing it out in contractGuess they taught I Couldn't readMy main problem was financing at around 24,ooo instead of almost 28,I don't see them changing anything so I'm stuckI will never recommend their brand or company
Bought a Santa Fe from Happy Hyundai back in the beginning of the yearA few months went by and everything was good until I received a phone call from Edwin *** (finance manager)He informed me that the previous gentleman that did my paperwork, Dante ***, had made a mistake and sold me an extended warranty that my car did NOT qualify forHe wanted to sell me another warranty for the same price but covered only half of the timeHe also gave me the option to cancel outSo I opted to cancel outI received a refund but for an amount less than what I paid forI called the warranty to find out why I was getting charged for something I shouldn't have been sold in the first place and it's been weeks and I still have yet to get an answerI called Edwin today, and he informed me that he made a mistake and that he should have never called me in the first place because my truck DID qualify for the warranty but since it was canceled there's nothing he could doIn short, I am paying for someones incompetenceI was neither informed that there would be a cancellation fee, which I would have fought being that their stand was that it did not qualify for it and that their employee made the mistakeNow that Edwin admits that he made a mistake and I am trying to rectify it, he tells me that there is nothing I can do and in his words "I'm sorry papa" just doesn't cut itBuyer beware!!
I also experienced a problem with Happy Hyundai located on SCiceroI was in the process of purchasing a vehicle and by that I mean I came to the dealership and filled out an application and was approved by *** Financial, this was 12/9/My salesperson was Allen ***!! When I came into the dealership Allen filled out the application for me online, but told me that he could not do anything for me that day because the special financing manager was not there so I was told to come backWhen I came back he did another application online for me and he told me I was approved, I gave them all of my paperwork and they asked for my down payment which was $I left the dealership that day with a *** SentraA few days later the salesman was calling me regarding doing a welcome call with the finance company and after I finally called the finance company and did my welcome call the only thing that they requested was to verify my open Chapter bankruptcy with my attorneys and also to have my landlords information to verify residencyThe next week Allen continued to call my phone and when I called him back I had to come up there because they were making changes to my deal and I needed to resign paperworkI came to the dealership, but the first time the Finance Manager wasn't there due to some sort of emergency so I was asked to come backWhen I came back I spoke to a man named Dante *** (Finance Specialist) and the finance manager still wasn't available, but he wanted me to sign the paperwork without having the information filled inI declined at first but he did have me sign the Bill of Sale which was not filled out at allI only signed because he gave me a printout of the Purchase Order and he signed and dated the bottom reassuring me that he wouldn't change anythingLater in the week Allen texted me and told me that he had my new paperwork and I said okI get a call on Tuesday, January 5, from Dante *** letting me know that the finance company is going to cancel the deal on Jan9, if they don't get in contact with my landlord to verify residence and also letting me know that my 1st payment is due on Jan8, 2016(which I already knew, but never received a statement)I told him that I didn't know the payment was still due on the 8th of Jan due to the fact that I never received a payment and he told me that the approval code was still the same so I would have to give the payment to Happy Hyundai and they would give it to the finance companyI told him that I wasn't going to do that and that I would give the payment on the 15th when I got paid and he said that they would cancel my deal if I didn't give them the payment on the due dateThe next day Allen the salesman called my phone and I returned his call and he told me that I needed to come in because when they redid the deal they gave me the wrong plates so I needed to change them...This sounded very odd to meI told him I wouldn't be able to come in that day so when I had the chance I would be inHe got upset and told me , "Well when the police stops you you are going to go to jail because you are riding on stolen plates!" I said ok whatever that was you all's mistake and I will not keep running up there every week so I would get there when I couldI called and spoke with *** Financial and they did need to contact my landlord, but that was it! I also asked about changing the due date and they agreed to change it to the 15th of each month which was something that Dante *** said they absolutely couldn't doAllen ended up calling that night and I went to the dealershipThey took my car and told me the reason was because I told them that my mom split rent with me and that she worked at Walmart so I needed to produce those checkstubs, but they were taking the car and refunding my $I asked to speak with a Manager at first he told me there was no need to speak to a Manager because they would say the same thing, but I stressed to them that I NEVER told them any such storyIt was completely made upI went back to talk to what was supposed to be a finance manager who was Dante *** and we had an exchange of words because he was COMPLETELY UNPROFESSIONAL, RUDE AND DISRESPECTFULHe cut me off, accused me of lying about a roommate, requested that I give him a payment of $and produce the checkstubs of my "maroommate by that day or the deal was off! There was so much more to his rude behavior but that's the gist of itI got my items and went on my wayThe next day which is today, I called *** Financial and they HAVE NO IDEA AS TO WHAT I AM TALKING ABOUTAccording to them my loan is still good until the 9th of Jan if they don't contact my landlord and they are unsure why they have taken the car from me! I came there with a small child under pretenses and they were completely unprofessionalThey boldly lied in my face and accused me of telling the finance company that I had a roommateThey are crooks and I will NEVER refer anyone to their establishment! Allen also stated that the reason why this was happening to me was because I have a bad attitude and when I spoke with someone on the phone the other day I was rude to them and that effected the decisionI was son outdoneI am currently waiting on my down payment to be generated which he said it would be done today and also for the finance company to call me back after they check on the situationHopefully, I can just get my money back and move forward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me. I have spoken to my new contact at the company[redacted] and she has assured me that I will receive a check for $595 and the two "we owe" items will be resolved. Assuming the fender damage is repaired, the second key is received and the check is received, this matter is resolved.
Sincerely,
[redacted]
I am an owner of a 2011 Hyundai Sonata. I am writing to inform you of my unpleasant experience I have had with Happy Hyundai located at 9121 S. Cicero in Oak Lawn, IL. On Thursday August 6, 2015 I took my car in for an oil change and for a clicking noise I heard when making right and left turns. On this day I did not realize my car was no longer under the Hyundai warranty because it had reached over 60,000 miles until the service advisor, Reuben [redacted] informed me. At this point he asked me did I have an extended warranty. I replied I wasn't sue and that I needed to check in my car to see if I had any paperwork. I returned with my Extended Care card provided by the company The Warranty Group which I received when I purchased my car in August of 2011. I showed Reuben the card and he disregarded it as if I could not use it. He proceeded to tell me that I don't have an extended warranty so whatever repairs my car required would come out of pocket. He also explained to me that in order to find out what was causing the clicking noise, I would have to pay a diagnostic fee of $64.00.
After waiting over 4 hours (my appointment was at 1:00 p.m.; I didn't leave until 5:28) Reuben explained that the clicking noise was caused by an axle that needed to be repaired and would cost $547.71. I thought it was quite a coincidence that the mechanics were able to come to this conclusion because I had been to Happy Hyundai THREE times for this same problem before and they found absolutely nothing wrong with my car. I have documentation for each visit. But now that my car is no longer under warranty, I'm being slammed with a $547.71 bill!
The next day, August 7, 2015 I called CarMax to see how I could get an extended warranty and this is when I found out that the card I provided Reuben is valid and could have been used at the time. All I had to do was pay a $50.00 (not $64.00) deductible and repair could be done at no cost to me. I feel as if I was taken advantage of and I will no longer patronize Happy Hyundai. I hope this letter reveals the practices of this establishment and hopefully policies will change so no more customers are affected by this major problem.
My husband and I were lied to on the phone and in person by this dealership. We had inquired about the lease offer of $249 for 36 months with a deposit on the 2016 [redacted] Hybrid with the Limited package and were assured 3 different times during our phone call with Dana that yes the car was eligible for the lease package. We go to the dealership where Dana along with Mike the salesperson who met us outside again that we wanted the lease deal for that model car and yes again to the lease deal. We did 2 test drives and filled out our paperwork with MIke who then says that no the car is not eligible for the $249 lease deal only the base model! We were very upset started to leave when he goes and get the manager Luis who then says that he could not give us that deal on that model car and offers us a deal of get this $13,000 down payment in order to lease the car at that rate! Unbelielivable!
They out and out lied to us so many times. I would never recommend this place to anyone other than to say stay away.
When I first walked in there I had an idea of exactly what I wanted and exactly what car I was going to get and what I wanted to pay for it and I told him what my budget was they changed it and I have a high payment as well as I had a negative experience with the salesperson and the managers okay
Initial Business Response /* (1000, 5, 2015/05/04) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@myhappyhyundai.com
the customer came in on the evening of April 27th 2015. She submitted an online credit application before coming to the dealership...
and upon arriving at the dealership she signed a regular credit app and privacy notice. The dealership then tried to get a loan approved for the customer as her credit is very challenged. It was declined by serveral secondary credit banks. As it was late and some of the lenders would not respond till the next day, as the customer was told, is why we told the customer to come back the next day. Since there was no approval that night there was no way to let the customer know the particulars of the loan. Within the next 48hrs we were able to get a certain dollar amount approved but only at a very high interest rate making the monthly payment significantly more the customer stated she was willing to pay. It is not the dealership that makes the financing terms, it is the lending institutions. The finance department worked very hard to try and get any kind of loan approved and when we were able to get one of lenders to consider and approve the customers application the terms were not satisfactory to the customer.
Initial Consumer Rebuttal /* (3000, 12, 2015/05/20) */
Please accept my apology for the delayed response. I have been hospitalized and unable to manage my email.
I'm not quite certain what the intentions of Happy Hyundai are, but their business practices are unorthodox and illegal. Because of their actions, my "challenged" credit is down over 130 points! They themselves made three (3) hard inquiries to each credit bureau. After submitting my application to eleven (11) collection agencies (not reputable institutions) for financing within 24 hours and receiving a complaint from me related to the mishandling of my information, they have since submitted applications for financing to others more than a week after my visit. I have documentation from those lenders to prove the dates of application. Some research has suggested that this behavior may be a pattern for them. That is illegal. It's identity theft.
My "challenged" credit is not available to be destroyed recklessly. Considering I never even had the opportunity to examine vehicles and discuss pricing and did not authorize this action, Happy Hyundai needs to contact (and cc: me on communications) to each lending institution so that those inquiries are removed immediately. If I do not receive written communication from Happy Hyundai in a reasonable time acknowledging their error, I will pursue this criminally.
Final Business Response /* (1000, 20, 2015/07/23) */
To whom it may concern,
There is nothing unorthodox or illegal with our business practices. As the customer is mistaken in referring to the lending institutions as "collection agencies". These lenders specialize in financing people with bad credit but they too have parameters in which to approve or decline an application. There was no recklessness conducted on the part of the dealership towards the customer. The customer knew full well their credit was bad and asked us to try and obtain financing for an automobile. We tried multiple lenders to no avail. The credit application the customer filled out online and the credit application that was signed at the dealership is the customer authorizing us to try and obtain financing for them. That's what we did.
Sincerely,
[redacted]
General Sales Manager
Happy Hyundai
Direct Line XXX-XXX-XXXX
[redacted] S. [redacted] IL, XXXXX
Store XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2014/09/05) */
Contact Name and Title: [redacted] Service Di
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@myhappyhyundai.com
Ms.[redacted] brought the vehicle in 8/16/2014 and stated the engine light intermittantly comes on and off which she was...
quoted a minimum charge of $61.50 to diagnose, to install the customer supplied washer reservoir and to perform two recalls under manufacturer warranty. When a vehicle comes to our facility we always perform a battery test and multipoint inspection, it is part of Hyundai's pledge. We test drove and scanned for codes and found a low voltage code P0698, the technician did not duplicate any driveability/dying/acceleration concern. We diagnosed and found evidence of an accident due to shields missing and could see vehicle had been painted, pennies stuffed into battery terminals due to loose fit(causing low voltage issue), aftermarket high intensity bulbs and aftermarket ground wiring installed of which any of those could be the cause of the check engine light/driveability concern. We searched for any bulletins related to customers concern and did find a software update for the electronic control module to perform, which we did at no charge, tightened the battery terminals, installed shims and caps for proper fit which she was charged $41.28 for. After getting proper voltage from battery and performing the software update we started vehicle several times and code P0560 was stored which again, is a low voltage code stored in system and P2110 limp mode caused by the low voltage code, we then tested the alternator and it passed, and added electrial conducter to the electronic control module connectors for better connection/conductivity. After that we performed the recalls, installed the washer reservoir, wheel liner and under vehicle shields which were damaged when vehicle had been in an accident and multipoint inspection in which we recommended a three part emission service based on mileage, replace rear brake pads and rotors due to excessive corrosion, a serpentine belt due to cracking/wear and Ms. [redacted] asked us to install new tire pressure sensors and to program them to the vehicle and to replace the right front mirror assembly. We had driven the vehicle three times after the original complaint of the check engine light was resolved to the point of no codes returning, nor was any driveability issue was ever duplicated. As you can see on the attached repair order we advised that if light returns we would need further diagnostic due to could possibly have a wiring issue due to accident or an engine control module. The customer was not charged for any diagnostic related to this concern. She was only charged $41.28 to repair battery terminals due to low voltage codes and condition of battery terminals and fit, all other repairs were done at her request such as the mirror, shields, washer reservoir and tire pressure sensors or maintenance based on our multipoint vehicle inspection findings due to condition or mileage of vehicle such as the rear brakes, emission service or belt, which Ms. [redacted] authorized. We do not perform any repairs without prior authorization from the customer. She picked up the vehicle and drove it for over a day before anything, according to her, happened with her vehicle. Ms.[redacted] called me on 8/25/2014 to advise me of the issue she described above and I advised her to return the vehicle to us for further diagnostic and that according to the repair order that she could possibly have an issue with the wiring harness or engine control module since we never duplicated her concern other than low voltage codes and the light never returned after we drove it numerous times after the battery/brake/belt repairs. She had brought the vehicle back 8/26/2014 and we provided her with a vehicle at no charge so we can try to duplicate her concern. When the vehicle arrived there was no check engine light, no codes stored and we have driven the vehicle over 100 miles at this point and time and have not duplicated her description of concern nor has any check engine light or codes returned. We will not be refunding her money for the repairs she requested and authorized since none are related the issue she is describing and we did not charge her the $61.50 we originally quoted. We will be calling her today to advise her that we have driven the vehicle over 100 miles and nothing has happened with the vehicle and no codes or lights have returned and if she wants to proceed further we can but there will be a charge.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
She states that there was no check engine light on when the car was brough in and there was I have pictures to prove thatvthe light was on the day I took the vechcle in, her employess sure do not knownhow to do there job. I recorded all evidence I will present as well as pictures where the light is on next ti the mileage of the vechicle.
Final Business Response /* (4000, 10, 2014/09/16) */
I had spoken to Ms. [redacted] 9/8/14 regarding our findings that when we the technician started the car there were no codes in the system and no check engine light. That we had driven the car over 146 miles and no lights or codes came on. I explained to her that she was not charged anything for the original visit related to the complaint of the check engine light/vehicle not accelerating. I had also explained to her that the codes in there at that time were related to low voltage and limp mode which the battery terminals being loose would cause the low voltage code and the low voltage code would put the vehicle into limp mode which means the vehicle will not go over a certain speed. She agreed that is exactly what happened. I then let her know that since the vehicle has returned to us the condition has not happened for us. Also explained to her that when the vehicle was here the first time that she had an accessory power inverter plugged in with accessories attached to the inverter and since the vehicle has come back those items are not plugged in. She advised that she just wants the vehicle fixed no matter what the cost and that the inverter should be in the vehicle. I told her to stay in the loaner vehicle until we duplicate her condition so we can know what repairs need to be performed. She understood that she had not been charged for the diagnostic or repair from prior (other than the battery cable repair which was described in my first response) and said she would drop the Revdex.com case.
Initial Business Response /* (1000, 11, 2015/05/21) */
Hi [redacted], I got your message, sorry I did not get a chance to listen to it till just now. Miss [redacted] and the dealership came to an agreement that the dealership would compensate her in the dollar amount of $1,000. Which she has...
already received. Feel free to contact me anytime if you need anything else or have any additional questions. Thanks.
[redacted]
General Sales Manager
Happy Hyundai
Direct Line XXX-XXX-XXXX
[redacted]
Oak Lawn, IL, XXXXX
Store XXX-XXX-XXXX
[redacted] came into the dealership on 1/18/2016 to look at Sonatas. The salesperson showed her vehicles and [redacted] agreed to purchase stock [redacted]. [redacted] did not want to put any money down. The MSRP was $24,920 and she purchased the vehicle for $23634 and also...
received a $500 rebate. We did not charge her an additional $3000. [redacted] did purchase an environmental package and a service contract and Gap. [redacted] came back February 16 and had the environmental package applied. The credit application was signed by [redacted]. We feel we did everything correctly with this transaction. She seemed very happy with her purchase.
We have reviewed the complaint and the $86.93 was the total cost of the repair order. The tire was repaired for the amount of $40.42. On the same repair order, [redacted] also had an synthetic oil change in the amount of $46.51. We will send the $40.42 to [redacted] for the...
Initial Business Response /* (1000, 5, 2015/04/03) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@myhappyhyundai.com
The customer was here today which by the way was the first time since her complaint we could actually examine the vehicle....
Although her complaint of the tail light lenses being cracked was 3 weeks after her car was in for service and after examination today the determination was that it certainly did not happen here at the dealership,we are still going to replace her tail light lenses at OUR expense and at no charge to the customer. This will totaly resolve the issue.
Initial Business Response / [redacted] (1000, 5, 2015/04/03) */ Contact Name and Title: [redacted] GSM Contact Phone: XXX-XXX-XXXX Contact Email: ***@myhappyhyundai.com The customer was here today which by the way was the first time since her complaint we could actually examine the vehicle Although her complaint of the tail light lenses being cracked was weeks after her car was in for service and after examination today the determination was that it certainly did not happen here at the dealership,we are still going to replace her tail light lenses at OUR expense and at no charge to the customerThis will totaly resolve the issue
Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ Contact Name and Title: [redacted] GSM Contact Phone: XXXXXXXXXX Contact Email: ***@myhappyhyundai.com the customer came in on the evening of April 27th She submitted an online credit application before coming to the dealership and upon arriving at the dealership she signed a regular credit app and privacy noticeThe dealership then tried to get a loan approved for the customer as her credit is very challengedIt was declined by serveral secondary credit banksAs it was late and some of the lenders would not respond till the next day, as the customer was told, is why we told the customer to come back the next daySince there was no approval that night there was no way to let the customer know the particulars of the loanWithin the next 48hrs we were able to get a certain dollar amount approved but only at a very high interest rate making the monthly payment significantly more the customer stated she was willing to payIt is not the dealership that makes the financing terms, it is the lending institutionsThe finance department worked very hard to try and get any kind of loan approved and when we were able to get one of lenders to consider and approve the customers application the terms were not satisfactory to the customer Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/05/20) */ Please accept my apology for the delayed responseI have been hospitalized and unable to manage my email I'm not quite certain what the intentions of Happy Hyundai are, but their business practices are unorthodox and illegalBecause of their actions, my "challenged" credit is down over points! They themselves made three (3) hard inquiries to each credit bureauAfter submitting my application to eleven (11) collection agencies (not reputable institutions) for financing within hours and receiving a complaint from me related to the mishandling of my information, they have since submitted applications for financing to others more than a week after my visitI have documentation from those lenders to prove the dates of applicationSome research has suggested that this behavior may be a pattern for themThat is illegalIt's identity theft My "challenged" credit is not available to be destroyed recklesslyConsidering I never even had the opportunity to examine vehicles and discuss pricing and did not authorize this action, Happy Hyundai needs to contact (and cc: me on communications) to each lending institution so that those inquiries are removed immediatelyIf I do not receive written communication from Happy Hyundai in a reasonable time acknowledging their error, I will pursue this criminally Final Business Response / [redacted] (1000, 20, 2015/07/23) */ To whom it may concern, There is nothing unorthodox or illegal with our business practicesAs the customer is mistaken in referring to the lending institutions as "collection agencies"These lenders specialize in financing people with bad credit but they too have parameters in which to approve or decline an applicationThere was no recklessness conducted on the part of the dealership towards the customerThe customer knew full well their credit was bad and asked us to try and obtain financing for an automobileWe tried multiple lenders to no availThe credit application the customer filled out online and the credit application that was signed at the dealership is the customer authorizing us to try and obtain financing for themThat's what we did Sincerely, [redacted] General Sales Manager Happy Hyundai Direct Line XXX-XXX-XXXX [redacted] S [redacted] IL, XXXXX Store XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 11, 2015/05/21) */ Hi [redacted] , I got your message, sorry I did not get a chance to listen to it till just nowMiss [redacted] and the dealership came to an agreement that the dealership would compensate her in the dollar amount of $1,Which she has already receivedFeel free to contact me anytime if you need anything else or have any additional questionsThanks [redacted] General Sales Manager Happy Hyundai Direct Line XXX-XXX-XXXX [redacted] Oak Lawn, IL, XXXXX Store XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 7, 2014/05/13) */ Complaint number: - [redacted] Mr [redacted] bought the car and took deliveryHe was very happy at time of deliveryThe $5,was a down payment not a depositIt was Mr [redacted] who told us to use $as a down payment when calculating the monthly paymentNever was his down payment described as a deposit not by Mr [redacted] or the dealershipMr [redacted] drove to the dealership and left the car he drove to the dealership with at the dealership because he took the car he purchased home with himMr [redacted] told us he would come to the dealership later to pick it upAt closing that night a woman came to pick up the car Mr [redacted] left at the dealershipThe woman was driving the car Mr [redacted] purchased earlier in the morning and left the keys at the dealershipThe next day Mr [redacted] picked the car up from the dealershipIt is unfortunate that Mr [redacted] has buyer's remorse and after listening to him several days later we offered to exchange the car doing everything possible to make it to his advantageHe declined the exchangeThe purchase was as straight forward as could be and as I said Mr [redacted] was very happy at time of delivery Please feel free to call me directly if you have any further questions Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The suggested trade was for my Hyundai which was much more expensive than that car! I had signed papers, but I didn't realize I couldn't return itI've since paid for the car in full, but I will never do business with this dealership again! I thought I could trust this dealership because I bought my from the same salesman but I've found that they are extremely untrustworthy! I do not agree with Mr [redacted] versionI wasn't even given two sets of keys! I was told I had to contact the company! I've told my family and friends never to do business with them! Final Business Response / [redacted] (4000, 11, 2014/05/28) */ As stated in our response we did offer to exchange the vehicle If Mr [redacted] has ideed paid the car off in full and has clear title we would be willing to buy the vehicle back from him at a dollar amount based on Black Book "CLEAN" travalueObvoiusly we will facillitate the cancelation and refund of the warranty and gap insurance he purchased at time of delivery as well Sincerly, [redacted]
Initial Business Response / [redacted] (1000, 8, 2014/11/17) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@myhappyhyundai.com Ms***'s situation began on June 17th, 2014, per her request to cancel a Service Contract purchased for her vehicleWe have all of the paperwork showing the different timelines and outlining what those communications wereThere were some outstanding claims on her Service Contract and therefore that was one of the reasons there was a delayThis is not controlled by us, but rather the Service Contract companyWe did all we could to expedite this process given the circumstancesThere was a check made out to Ms [redacted] on November 3rd, 2014, in the amount of $It was mailed out November 5th, The check number is XXXXXPlease let us know if you have any further questions/concerns Thank you, [redacted] Director of Operations Oak Lawn Happy Hyundai (XXX)XXX-XXXX ***@myhappyhyundai.com
Initial Business Response / [redacted] (1000, 5, 2014/09/05) */ Contact Name and Title: [redacted] Service Di Contact Phone: XXXXXXXXXX Contact Email: ***@myhappyhyundai.com Ms[redacted] brought the vehicle in 8/16/and stated the engine light intermittantly comes on and off which she was quoted a minimum charge of $to diagnose, to install the customer supplied washer reservoir and to perform two recalls under manufacturer warrantyWhen a vehicle comes to our facility we always perform a battery test and multipoint inspection, it is part of Hyundai's pledgeWe test drove and scanned for codes and found a low voltage code P0698, the technician did not duplicate any driveability/dying/acceleration concernWe diagnosed and found evidence of an accident due to shields missing and could see vehicle had been painted, pennies stuffed into battery terminals due to loose fit(causing low voltage issue), aftermarket high intensity bulbs and aftermarket ground wiring installed of which any of those could be the cause of the check engine light/driveability concernWe searched for any bulletins related to customers concern and did find a software update for the electronic control module to perform, which we did at no charge, tightened the battery terminals, installed shims and caps for proper fit which she was charged $forAfter getting proper voltage from battery and performing the software update we started vehicle several times and code Pwas stored which again, is a low voltage code stored in system and Plimp mode caused by the low voltage code, we then tested the alternator and it passed, and added electrial conducter to the electronic control module connectors for better connection/conductivityAfter that we performed the recalls, installed the washer reservoir, wheel liner and under vehicle shields which were damaged when vehicle had been in an accident and multipoint inspection in which we recommended a three part emission service based on mileage, replace rear brake pads and rotors due to excessive corrosion, a serpentine belt due to cracking/wear and Ms [redacted] asked us to install new tire pressure sensors and to program them to the vehicle and to replace the right front mirror assemblyWe had driven the vehicle three times after the original complaint of the check engine light was resolved to the point of no codes returning, nor was any driveability issue was ever duplicatedAs you can see on the attached repair order we advised that if light returns we would need further diagnostic due to could possibly have a wiring issue due to accident or an engine control moduleThe customer was not charged for any diagnostic related to this concernShe was only charged $to repair battery terminals due to low voltage codes and condition of battery terminals and fit, all other repairs were done at her request such as the mirror, shields, washer reservoir and tire pressure sensors or maintenance based on our multipoint vehicle inspection findings due to condition or mileage of vehicle such as the rear brakes, emission service or belt, which Ms [redacted] authorizedWe do not perform any repairs without prior authorization from the customerShe picked up the vehicle and drove it for over a day before anything, according to her, happened with her vehicleMs[redacted] called me on 8/25/to advise me of the issue she described above and I advised her to return the vehicle to us for further diagnostic and that according to the repair order that she could possibly have an issue with the wiring harness or engine control module since we never duplicated her concern other than low voltage codes and the light never returned after we drove it numerous times after the battery/brake/belt repairsShe had brought the vehicle back 8/26/and we provided her with a vehicle at no charge so we can try to duplicate her concernWhen the vehicle arrived there was no check engine light, no codes stored and we have driven the vehicle over miles at this point and time and have not duplicated her description of concern nor has any check engine light or codes returnedWe will not be refunding her money for the repairs she requested and authorized since none are related the issue she is describing and we did not charge her the $we originally quotedWe will be calling her today to advise her that we have driven the vehicle over miles and nothing has happened with the vehicle and no codes or lights have returned and if she wants to proceed further we can but there will be a charge Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) She states that there was no check engine light on when the car was brough in and there was I have pictures to prove thatvthe light was on the day I took the vechcle in, her employess sure do not knownhow to do there jobI recorded all evidence I will present as well as pictures where the light is on next ti the mileage of the vechicle Final Business Response / [redacted] (4000, 10, 2014/09/16) */ I had spoken to Ms [redacted] 9/8/regarding our findings that when we the technician started the car there were no codes in the system and no check engine lightThat we had driven the car over miles and no lights or codes came onI explained to her that she was not charged anything for the original visit related to the complaint of the check engine light/vehicle not acceleratingI had also explained to her that the codes in there at that time were related to low voltage and limp mode which the battery terminals being loose would cause the low voltage code and the low voltage code would put the vehicle into limp mode which means the vehicle will not go over a certain speedShe agreed that is exactly what happenedI then let her know that since the vehicle has returned to us the condition has not happened for usAlso explained to her that when the vehicle was here the first time that she had an accessory power inverter plugged in with accessories attached to the inverter and since the vehicle has come back those items are not plugged inShe advised that she just wants the vehicle fixed no matter what the cost and that the inverter should be in the vehicleI told her to stay in the loaner vehicle until we duplicate her condition so we can know what repairs need to be performedShe understood that she had not been charged for the diagnostic or repair from prior (other than the battery cable repair which was described in my first response) and said she would drop the Revdex.com case
[redacted] came into the dealership on 1/18/to look at Sonatas The salesperson showed her vehicles and [redacted] agreed to purchase stock [redacted] [redacted] did not want to put any money down The MSRP was $24,and she purchased the vehicle for $and also received a $rebateWe did not charge her an additional $ *** did purchase an environmental package and a service contract and Gap [redacted] came back February and had the environmental package applied The credit application was signed by [redacted] *** We feel we did everything correctly with this transactionShe seemed very happy with her purchase
Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: *** *** - GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@myhappyhyundai.com
There was no price discrepancy as the customer was told the initial price quote included loyalty rebate that is only offered
on Tucson's by Hyundai Motor Finance and customers must finance with HyundaiAfter running Miss ***'s credit and sending the application to *** the approval came back 8.9%Miss *** felt the rate was too highThe dealership was able to obtain a rate of 5.9% from a different lenderThe better rate far outweighed the $loyalty rebate offered by *** *** *** Although the $loyalty rebate was not able to be used, the savings in interest over the course of the loan was to the customers benefitThe warranty and Gap and etch was explained to the customer and she signed off on each of the contracts for themWhen she came to see me (*** *** expressed the desire to cancel the *** products I told her "no problem, I will have *** process the paperwork as soon as he gets in", which has happenedThe cost of the etch will be refunded to the customer as she wants to cancel that as well
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My initial contact *** a salesperson for mr *** promised me a vehicle sticker price 23,which I have photo of and $discount for being loyal ownersVeh price being 22,*** mentioned bundlingBut never the bumper to bumper or etchOr not getting the price I was quoted by their employeeIs that how they do businessIt was late *** had other customers waiting and rushed us he said to do us favor and get us outI did agree to gap only because I believe veh price was $22,and it we lower my rateHis price of 24,is no where to be found it isn't even a price diff of $that mr *** discusesI have quotes from other dealers in range of my original quoteSame vehicle and yearI also believe *** in asking me what part of *** I was from or speaking (trying) Spanish believed I was dumbI was born hereWhen I went back to speak to *** he refused to cancel extra insurance and *** told me I couldn't cancel etch till I pointed it out on contract
Final Business Response /* (4000, 9, 2015/09/21) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@myhappyhyundai.com
The response is the same as the first responseNothing really changed in the customers second responseI can add that the warranty and gap have been canceled and a check for $(refund for the etch) has been sent to the customerJust as I told her it would be
Final Consumer Response /* (4200, 11, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well they seem to miss the pointI read many complaints on the same practice of offering one price but being different at financingI guess since I see no one wins I learned a valuable lessonI asked for things they are canceling but was told at first I couldn't till my 3rd time returning and pointing it out in contractGuess they taught I Couldn't readMy main problem was financing at around 24,ooo instead of almost 28,I don't see them changing anything so I'm stuckI will never recommend their brand or company
Bought a Santa Fe from Happy Hyundai back in the beginning of the yearA few months went by and everything was good until I received a phone call from Edwin *** (finance manager)He informed me that the previous gentleman that did my paperwork, Dante ***, had made a mistake and sold me an extended warranty that my car did NOT qualify forHe wanted to sell me another warranty for the same price but covered only half of the timeHe also gave me the option to cancel outSo I opted to cancel outI received a refund but for an amount less than what I paid forI called the warranty to find out why I was getting charged for something I shouldn't have been sold in the first place and it's been weeks and I still have yet to get an answerI called Edwin today, and he informed me that he made a mistake and that he should have never called me in the first place because my truck DID qualify for the warranty but since it was canceled there's nothing he could doIn short, I am paying for someones incompetenceI was neither informed that there would be a cancellation fee, which I would have fought being that their stand was that it did not qualify for it and that their employee made the mistakeNow that Edwin admits that he made a mistake and I am trying to rectify it, he tells me that there is nothing I can do and in his words "I'm sorry papa" just doesn't cut itBuyer beware!!
I also experienced a problem with Happy Hyundai located on SCiceroI was in the process of purchasing a vehicle and by that I mean I came to the dealership and filled out an application and was approved by *** Financial, this was 12/9/My salesperson was Allen ***!! When I came into the dealership Allen filled out the application for me online, but told me that he could not do anything for me that day because the special financing manager was not there so I was told to come backWhen I came back he did another application online for me and he told me I was approved, I gave them all of my paperwork and they asked for my down payment which was $I left the dealership that day with a *** SentraA few days later the salesman was calling me regarding doing a welcome call with the finance company and after I finally called the finance company and did my welcome call the only thing that they requested was to verify my open Chapter bankruptcy with my attorneys and also to have my landlords information to verify residencyThe next week Allen continued to call my phone and when I called him back I had to come up there because they were making changes to my deal and I needed to resign paperworkI came to the dealership, but the first time the Finance Manager wasn't there due to some sort of emergency so I was asked to come backWhen I came back I spoke to a man named Dante *** (Finance Specialist) and the finance manager still wasn't available, but he wanted me to sign the paperwork without having the information filled inI declined at first but he did have me sign the Bill of Sale which was not filled out at allI only signed because he gave me a printout of the Purchase Order and he signed and dated the bottom reassuring me that he wouldn't change anythingLater in the week Allen texted me and told me that he had my new paperwork and I said okI get a call on Tuesday, January 5, from Dante *** letting me know that the finance company is going to cancel the deal on Jan9, if they don't get in contact with my landlord to verify residence and also letting me know that my 1st payment is due on Jan8, 2016(which I already knew, but never received a statement)I told him that I didn't know the payment was still due on the 8th of Jan due to the fact that I never received a payment and he told me that the approval code was still the same so I would have to give the payment to Happy Hyundai and they would give it to the finance companyI told him that I wasn't going to do that and that I would give the payment on the 15th when I got paid and he said that they would cancel my deal if I didn't give them the payment on the due dateThe next day Allen the salesman called my phone and I returned his call and he told me that I needed to come in because when they redid the deal they gave me the wrong plates so I needed to change them...This sounded very odd to meI told him I wouldn't be able to come in that day so when I had the chance I would be inHe got upset and told me , "Well when the police stops you you are going to go to jail because you are riding on stolen plates!" I said ok whatever that was you all's mistake and I will not keep running up there every week so I would get there when I couldI called and spoke with *** Financial and they did need to contact my landlord, but that was it! I also asked about changing the due date and they agreed to change it to the 15th of each month which was something that Dante *** said they absolutely couldn't doAllen ended up calling that night and I went to the dealershipThey took my car and told me the reason was because I told them that my mom split rent with me and that she worked at Walmart so I needed to produce those checkstubs, but they were taking the car and refunding my $I asked to speak with a Manager at first he told me there was no need to speak to a Manager because they would say the same thing, but I stressed to them that I NEVER told them any such storyIt was completely made upI went back to talk to what was supposed to be a finance manager who was Dante *** and we had an exchange of words because he was COMPLETELY UNPROFESSIONAL, RUDE AND DISRESPECTFULHe cut me off, accused me of lying about a roommate, requested that I give him a payment of $and produce the checkstubs of my "maroommate by that day or the deal was off! There was so much more to his rude behavior but that's the gist of itI got my items and went on my wayThe next day which is today, I called *** Financial and they HAVE NO IDEA AS TO WHAT I AM TALKING ABOUTAccording to them my loan is still good until the 9th of Jan if they don't contact my landlord and they are unsure why they have taken the car from me! I came there with a small child under pretenses and they were completely unprofessionalThey boldly lied in my face and accused me of telling the finance company that I had a roommateThey are crooks and I will NEVER refer anyone to their establishment! Allen also stated that the reason why this was happening to me was because I have a bad attitude and when I spoke with someone on the phone the other day I was rude to them and that effected the decisionI was son outdoneI am currently waiting on my down payment to be generated which he said it would be done today and also for the finance company to call me back after they check on the situationHopefully, I can just get my money back and move forward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me. I have spoken to my new contact at the company[redacted] and she has assured me that I will receive a check for $595 and the two "we owe" items will be resolved. Assuming the fender damage is repaired, the second key is received and the check is received, this matter is resolved.
Sincerely,
[redacted]
I am an owner of a 2011 Hyundai Sonata. I am writing to inform you of my unpleasant experience I have had with Happy Hyundai located at 9121 S. Cicero in Oak Lawn, IL. On Thursday August 6, 2015 I took my car in for an oil change and for a clicking noise I heard when making right and left turns. On this day I did not realize my car was no longer under the Hyundai warranty because it had reached over 60,000 miles until the service advisor, Reuben [redacted] informed me. At this point he asked me did I have an extended warranty. I replied I wasn't sue and that I needed to check in my car to see if I had any paperwork. I returned with my Extended Care card provided by the company The Warranty Group which I received when I purchased my car in August of 2011. I showed Reuben the card and he disregarded it as if I could not use it. He proceeded to tell me that I don't have an extended warranty so whatever repairs my car required would come out of pocket. He also explained to me that in order to find out what was causing the clicking noise, I would have to pay a diagnostic fee of $64.00.
After waiting over 4 hours (my appointment was at 1:00 p.m.; I didn't leave until 5:28) Reuben explained that the clicking noise was caused by an axle that needed to be repaired and would cost $547.71. I thought it was quite a coincidence that the mechanics were able to come to this conclusion because I had been to Happy Hyundai THREE times for this same problem before and they found absolutely nothing wrong with my car. I have documentation for each visit. But now that my car is no longer under warranty, I'm being slammed with a $547.71 bill!
The next day, August 7, 2015 I called CarMax to see how I could get an extended warranty and this is when I found out that the card I provided Reuben is valid and could have been used at the time. All I had to do was pay a $50.00 (not $64.00) deductible and repair could be done at no cost to me. I feel as if I was taken advantage of and I will no longer patronize Happy Hyundai. I hope this letter reveals the practices of this establishment and hopefully policies will change so no more customers are affected by this major problem.
My husband and I were lied to on the phone and in person by this dealership. We had inquired about the lease offer of $249 for 36 months with a deposit on the 2016 [redacted] Hybrid with the Limited package and were assured 3 different times during our phone call with Dana that yes the car was eligible for the lease package. We go to the dealership where Dana along with Mike the salesperson who met us outside again that we wanted the lease deal for that model car and yes again to the lease deal. We did 2 test drives and filled out our paperwork with MIke who then says that no the car is not eligible for the $249 lease deal only the base model! We were very upset started to leave when he goes and get the manager Luis who then says that he could not give us that deal on that model car and offers us a deal of get this $13,000 down payment in order to lease the car at that rate! Unbelielivable!
They out and out lied to us so many times. I would never recommend this place to anyone other than to say stay away.
When I first walked in there I had an idea of exactly what I wanted and exactly what car I was going to get and what I wanted to pay for it and I told him what my budget was they changed it and I have a high payment as well as I had a negative experience with the salesperson and the managers okay
Initial Business Response /* (1000, 5, 2015/05/04) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@myhappyhyundai.com
the customer came in on the evening of April 27th 2015. She submitted an online credit application before coming to the dealership...
and upon arriving at the dealership she signed a regular credit app and privacy notice. The dealership then tried to get a loan approved for the customer as her credit is very challenged. It was declined by serveral secondary credit banks. As it was late and some of the lenders would not respond till the next day, as the customer was told, is why we told the customer to come back the next day. Since there was no approval that night there was no way to let the customer know the particulars of the loan. Within the next 48hrs we were able to get a certain dollar amount approved but only at a very high interest rate making the monthly payment significantly more the customer stated she was willing to pay. It is not the dealership that makes the financing terms, it is the lending institutions. The finance department worked very hard to try and get any kind of loan approved and when we were able to get one of lenders to consider and approve the customers application the terms were not satisfactory to the customer.
Initial Consumer Rebuttal /* (3000, 12, 2015/05/20) */
Please accept my apology for the delayed response. I have been hospitalized and unable to manage my email.
I'm not quite certain what the intentions of Happy Hyundai are, but their business practices are unorthodox and illegal. Because of their actions, my "challenged" credit is down over 130 points! They themselves made three (3) hard inquiries to each credit bureau. After submitting my application to eleven (11) collection agencies (not reputable institutions) for financing within 24 hours and receiving a complaint from me related to the mishandling of my information, they have since submitted applications for financing to others more than a week after my visit. I have documentation from those lenders to prove the dates of application. Some research has suggested that this behavior may be a pattern for them. That is illegal. It's identity theft.
My "challenged" credit is not available to be destroyed recklessly. Considering I never even had the opportunity to examine vehicles and discuss pricing and did not authorize this action, Happy Hyundai needs to contact (and cc: me on communications) to each lending institution so that those inquiries are removed immediately. If I do not receive written communication from Happy Hyundai in a reasonable time acknowledging their error, I will pursue this criminally.
Final Business Response /* (1000, 20, 2015/07/23) */
To whom it may concern,
There is nothing unorthodox or illegal with our business practices. As the customer is mistaken in referring to the lending institutions as "collection agencies". These lenders specialize in financing people with bad credit but they too have parameters in which to approve or decline an application. There was no recklessness conducted on the part of the dealership towards the customer. The customer knew full well their credit was bad and asked us to try and obtain financing for an automobile. We tried multiple lenders to no avail. The credit application the customer filled out online and the credit application that was signed at the dealership is the customer authorizing us to try and obtain financing for them. That's what we did.
Sincerely,
[redacted]
General Sales Manager
Happy Hyundai
Direct Line XXX-XXX-XXXX
[redacted] S. [redacted] IL, XXXXX
Store XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2014/09/05) */
Contact Name and Title: [redacted] Service Di
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@myhappyhyundai.com
Ms.[redacted] brought the vehicle in 8/16/2014 and stated the engine light intermittantly comes on and off which she was...
quoted a minimum charge of $61.50 to diagnose, to install the customer supplied washer reservoir and to perform two recalls under manufacturer warranty. When a vehicle comes to our facility we always perform a battery test and multipoint inspection, it is part of Hyundai's pledge. We test drove and scanned for codes and found a low voltage code P0698, the technician did not duplicate any driveability/dying/acceleration concern. We diagnosed and found evidence of an accident due to shields missing and could see vehicle had been painted, pennies stuffed into battery terminals due to loose fit(causing low voltage issue), aftermarket high intensity bulbs and aftermarket ground wiring installed of which any of those could be the cause of the check engine light/driveability concern. We searched for any bulletins related to customers concern and did find a software update for the electronic control module to perform, which we did at no charge, tightened the battery terminals, installed shims and caps for proper fit which she was charged $41.28 for. After getting proper voltage from battery and performing the software update we started vehicle several times and code P0560 was stored which again, is a low voltage code stored in system and P2110 limp mode caused by the low voltage code, we then tested the alternator and it passed, and added electrial conducter to the electronic control module connectors for better connection/conductivity. After that we performed the recalls, installed the washer reservoir, wheel liner and under vehicle shields which were damaged when vehicle had been in an accident and multipoint inspection in which we recommended a three part emission service based on mileage, replace rear brake pads and rotors due to excessive corrosion, a serpentine belt due to cracking/wear and Ms. [redacted] asked us to install new tire pressure sensors and to program them to the vehicle and to replace the right front mirror assembly. We had driven the vehicle three times after the original complaint of the check engine light was resolved to the point of no codes returning, nor was any driveability issue was ever duplicated. As you can see on the attached repair order we advised that if light returns we would need further diagnostic due to could possibly have a wiring issue due to accident or an engine control module. The customer was not charged for any diagnostic related to this concern. She was only charged $41.28 to repair battery terminals due to low voltage codes and condition of battery terminals and fit, all other repairs were done at her request such as the mirror, shields, washer reservoir and tire pressure sensors or maintenance based on our multipoint vehicle inspection findings due to condition or mileage of vehicle such as the rear brakes, emission service or belt, which Ms. [redacted] authorized. We do not perform any repairs without prior authorization from the customer. She picked up the vehicle and drove it for over a day before anything, according to her, happened with her vehicle. Ms.[redacted] called me on 8/25/2014 to advise me of the issue she described above and I advised her to return the vehicle to us for further diagnostic and that according to the repair order that she could possibly have an issue with the wiring harness or engine control module since we never duplicated her concern other than low voltage codes and the light never returned after we drove it numerous times after the battery/brake/belt repairs. She had brought the vehicle back 8/26/2014 and we provided her with a vehicle at no charge so we can try to duplicate her concern. When the vehicle arrived there was no check engine light, no codes stored and we have driven the vehicle over 100 miles at this point and time and have not duplicated her description of concern nor has any check engine light or codes returned. We will not be refunding her money for the repairs she requested and authorized since none are related the issue she is describing and we did not charge her the $61.50 we originally quoted. We will be calling her today to advise her that we have driven the vehicle over 100 miles and nothing has happened with the vehicle and no codes or lights have returned and if she wants to proceed further we can but there will be a charge.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
She states that there was no check engine light on when the car was brough in and there was I have pictures to prove thatvthe light was on the day I took the vechcle in, her employess sure do not knownhow to do there job. I recorded all evidence I will present as well as pictures where the light is on next ti the mileage of the vechicle.
Final Business Response /* (4000, 10, 2014/09/16) */
I had spoken to Ms. [redacted] 9/8/14 regarding our findings that when we the technician started the car there were no codes in the system and no check engine light. That we had driven the car over 146 miles and no lights or codes came on. I explained to her that she was not charged anything for the original visit related to the complaint of the check engine light/vehicle not accelerating. I had also explained to her that the codes in there at that time were related to low voltage and limp mode which the battery terminals being loose would cause the low voltage code and the low voltage code would put the vehicle into limp mode which means the vehicle will not go over a certain speed. She agreed that is exactly what happened. I then let her know that since the vehicle has returned to us the condition has not happened for us. Also explained to her that when the vehicle was here the first time that she had an accessory power inverter plugged in with accessories attached to the inverter and since the vehicle has come back those items are not plugged in. She advised that she just wants the vehicle fixed no matter what the cost and that the inverter should be in the vehicle. I told her to stay in the loaner vehicle until we duplicate her condition so we can know what repairs need to be performed. She understood that she had not been charged for the diagnostic or repair from prior (other than the battery cable repair which was described in my first response) and said she would drop the Revdex.com case.
Initial Business Response /* (1000, 11, 2015/05/21) */
Hi [redacted], I got your message, sorry I did not get a chance to listen to it till just now. Miss [redacted] and the dealership came to an agreement that the dealership would compensate her in the dollar amount of $1,000. Which she has...
already received. Feel free to contact me anytime if you need anything else or have any additional questions. Thanks.
[redacted]
General Sales Manager
Happy Hyundai
Direct Line XXX-XXX-XXXX
[redacted]
Oak Lawn, IL, XXXXX
Store XXX-XXX-XXXX
[redacted] came into the dealership on 1/18/2016 to look at Sonatas. The salesperson showed her vehicles and [redacted] agreed to purchase stock [redacted]. [redacted] did not want to put any money down. The MSRP was $24,920 and she purchased the vehicle for $23634 and also...
received a $500 rebate. We did not charge her an additional $3000. [redacted] did purchase an environmental package and a service contract and Gap. [redacted] came back February 16 and had the environmental package applied. The credit application was signed by [redacted]. We feel we did everything correctly with this transaction. She seemed very happy with her purchase.
We have reviewed the complaint and the $86.93 was the total cost of the repair order. The tire was repaired for the amount of $40.42. On the same repair order, [redacted] also had an synthetic oil change in the amount of $46.51. We will send the $40.42 to [redacted] for the...
tire repair within 5 days.
Initial Business Response /* (1000, 5, 2015/04/03) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@myhappyhyundai.com
The customer was here today which by the way was the first time since her complaint we could actually examine the vehicle....
Although her complaint of the tail light lenses being cracked was 3 weeks after her car was in for service and after examination today the determination was that it certainly did not happen here at the dealership,we are still going to replace her tail light lenses at OUR expense and at no charge to the customer. This will totaly resolve the issue.