Initial Business Response /* (1000, 7, 2014/05/13) */
Complaint number: 94499019 - [redacted]
Mr. [redacted] bought the car and took delivery. He was very happy at time of delivery. The $5,000 was a down payment not a deposit. It was Mr. [redacted] who told us to use $5000 as a down...
payment when calculating the monthly payment. Never was his down payment described as a deposit not by Mr. [redacted] or the dealership. Mr. [redacted] drove to the dealership and left the car he drove to the dealership with at the dealership because he took the car he purchased home with him. Mr. [redacted] told us he would come to the dealership later to pick it up. At closing that night a woman came to pick up the car Mr. [redacted] left at the dealership. The woman was driving the car Mr. [redacted] purchased earlier in the morning and left the keys at the dealership. The next day Mr. [redacted] picked the car up from the dealership. It is unfortunate that Mr. [redacted] has buyer's remorse and after listening to him several days later we offered to exchange the car doing everything possible to make it to his advantage. He declined the exchange. The purchase was as straight forward as could be and as I said Mr. [redacted] was very happy at time of delivery.
Please feel free to call me directly if you have any further questions.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 9, 2014/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The suggested trade was for my 2013 Hyundai which was much more expensive than that car! I had signed papers, but I didn't realize I couldn't return it. I've since paid for the car in full, but I will never do business with this dealership again! I thought I could trust this dealership because I bought my 2013 from the same salesman but I've found that they are extremely untrustworthy! I do not agree with Mr. [redacted] version. I wasn't even given two sets of keys! I was told I had to contact the company! I've told my family and friends never to do business with them!
Final Business Response /* (4000, 11, 2014/05/28) */
As stated in our response we did offer to exchange the vehicle.
If Mr. [redacted] has ideed paid the car off in full and has clear title we would be willing to buy the vehicle back from him at a dollar amount based on Black Book "CLEAN" trade-in value. Obvoiusly we will facillitate the cancelation and refund of the warranty and gap insurance he purchased at time of delivery as well.
Sincerly,
[redacted]
Initial Business Response /* (1000, 8, 2014/11/17) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@myhappyhyundai.com
Ms. [redacted]'s situation began on June 17th, 2014, per her request to cancel a Service Contract purchased for her vehicle. We have...
all of the paperwork showing the different timelines and outlining what those communications were. There were some outstanding claims on her Service Contract and therefore that was one of the reasons there was a delay. This is not controlled by us, but rather the Service Contract company. We did all we could to expedite this process given the circumstances. There was a check made out to Ms. [redacted] on November 3rd, 2014, in the amount of $846.72. It was mailed out November 5th, 2014. The check number is XXXXX. Please let us know if you have any further questions/concerns.
Thank you,
[redacted]
Director of Operations
Oak Lawn Happy Hyundai
(XXX)XXX-XXXX
[redacted]@myhappyhyundai.com
I called and spoke to [redacted] to let him and his wife know we overnighted a check for the full amount. The check was sent UPS with a tracking number of
[redacted] I work between three dealerships and apologize that I wasn't at the dealership when they...
called. I did call and give them my cell number if they needed anything additional.Thank you,
[redacted]
Initial Business Response /* (1000, 7, 2014/05/13) */
Complaint number: 94499019 - [redacted]
Mr. [redacted] bought the car and took delivery. He was very happy at time of delivery. The $5,000 was a down payment not a deposit. It was Mr. [redacted] who told us to use $5000 as a down...
payment when calculating the monthly payment. Never was his down payment described as a deposit not by Mr. [redacted] or the dealership. Mr. [redacted] drove to the dealership and left the car he drove to the dealership with at the dealership because he took the car he purchased home with him. Mr. [redacted] told us he would come to the dealership later to pick it up. At closing that night a woman came to pick up the car Mr. [redacted] left at the dealership. The woman was driving the car Mr. [redacted] purchased earlier in the morning and left the keys at the dealership. The next day Mr. [redacted] picked the car up from the dealership. It is unfortunate that Mr. [redacted] has buyer's remorse and after listening to him several days later we offered to exchange the car doing everything possible to make it to his advantage. He declined the exchange. The purchase was as straight forward as could be and as I said Mr. [redacted] was very happy at time of delivery.
Please feel free to call me directly if you have any further questions.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 9, 2014/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The suggested trade was for my 2013 Hyundai which was much more expensive than that car! I had signed papers, but I didn't realize I couldn't return it. I've since paid for the car in full, but I will never do business with this dealership again! I thought I could trust this dealership because I bought my 2013 from the same salesman but I've found that they are extremely untrustworthy! I do not agree with Mr. [redacted] version. I wasn't even given two sets of keys! I was told I had to contact the company! I've told my family and friends never to do business with them!
Final Business Response /* (4000, 11, 2014/05/28) */
As stated in our response we did offer to exchange the vehicle.
If Mr. [redacted] has ideed paid the car off in full and has clear title we would be willing to buy the vehicle back from him at a dollar amount based on Black Book "CLEAN" trade-in value. Obvoiusly we will facillitate the cancelation and refund of the warranty and gap insurance he purchased at time of delivery as well.
Sincerly,
[redacted]
Initial Business Response /* (1000, 8, 2014/11/17) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@myhappyhyundai.com
Ms. [redacted]'s situation began on June 17th, 2014, per her request to cancel a Service Contract purchased for her vehicle. We have...
all of the paperwork showing the different timelines and outlining what those communications were. There were some outstanding claims on her Service Contract and therefore that was one of the reasons there was a delay. This is not controlled by us, but rather the Service Contract company. We did all we could to expedite this process given the circumstances. There was a check made out to Ms. [redacted] on November 3rd, 2014, in the amount of $846.72. It was mailed out November 5th, 2014. The check number is XXXXX. Please let us know if you have any further questions/concerns.
Thank you,
[redacted]
Director of Operations
Oak Lawn Happy Hyundai
(XXX)XXX-XXXX
[redacted]@myhappyhyundai.com
I called and spoke to [redacted] to let him and his wife know we overnighted a check for the full amount. The check was sent UPS with a tracking number of
[redacted] I work between three dealerships and apologize that I wasn't at the dealership when they...
called. I did call and give them my cell number if they needed anything additional.Thank you,
[redacted]