Happy Walls Paperhanging

[redacted] of Bedford apologized for the confusion in getting a second key cut for customerThe vendor went to the customer's house and made the key.? The title issue was partly due to an error on the Title Bureau when they put the wrong address on the new titleThe title was therefore sent? to the wrong address and a new title had to be issued with the correct address.? [redacted] of Beford has resolved all the issues to the customer's satisfaction

The complaint issued against Toyota of Bedford is pertaining to a Saturn SLwhich was sold at a discounted price and "As Is"Customer brought vehicle in to the dealership after the check engine light came on.? Toyota of Bedford understood the customer's frustration and offered to provide gas cap and air pumpThe customer agreed to accept replacement parts and to repair the vehicle on his own.? Toyota of Bedford does not assume any further cost in the repair of this vehicle.? See attached Goodwill Consent Form signed by customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? The signed application was for the day of onlyI did not give consent for you to run my credit anytime afterYou even admitted your staff made a mistakeWhen I signed the application I verbally advised the finance manager I did not want my credit ran more than a total of timesHe agreed to honor my requestThose transactions were completed that same dayYou and your staff were very irresponsible with information that was entrusted to you by a customer.? Just because you have a signed application this means you take advantage of your customers when they trust you with their information? Well...lesson learned I will never trust your company with my information ever again and others customers should know to beware as well.Regards, [redacted] ?

Customer was called on 5/11/to discuss issue. The check was cut for the purchase of the Camry and the customer came to Toyota of Bedford to pick up the check. Issue has been resolved to the customers satisfaction

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

We have a signed credit application from the client authorizing us to pull her credit.? I showed this to the client in the showroom as well.? I would provide this doc but I cannot legally provide it because of the nature of the personal information and sensitivity of this case in particular

Please see attached documentation with regard to [redacted] All documentation for purchase of vehicle was signedAdditionally, I added the acknowledgement of re-written contractAt the time she was told about the $deductible we had also offered to pay this for her, customer declined Toyota of Bedford will not pay for the door to be repaired or refund/void contract. Thank you, [redacted]

My
sales contract was looked over by a friend due to toyota making a mistake on the interest rate and toyota had self corrected it and sent me a letter about itwhen I put in this complaint after my friend had over looked my contract I had another legal friend relook at the contract and they said that it wasnt anything wrong witth itSo the first friend of mine was wrong and got me riled upthe second friend who is in legal reviewed it around 4pm today so at that point I tried to contact Revdex.com to withdraw my complaint but Revdex.com was closed when I tried to call and I have the phone records to prove suchIn no way was I attempting any wrong doing, but I was going off what a close friend thought , but upon finding out from the swcond friendthat the contract was good then I tried to withdraw my complaint...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
The reason do no accept the response made by the business is they did not solve the problemOn 12/27/Toyota of Bedford mechanic changed the lower control arm on the rear right side, they were able to quiet the noise somewhatPrior to this my husband had two other mechanics inspect the vehicle and they stated the issue was the strutsMy husband test drove the vehicle originally and did not hear any sounds initially, he also stated to the Toyota mechanic that he heard a sound coming from the front driver sideBut the mechanic stated that it was echo form the right rearLater that day my daughter and I test drove the car and also heard the sound coming from the front driver sideThe next day we drove the vehicle again and the sound seemed to have intensified coming form the front driver sideOn 12/29/I took the vehicle to MrTire to have the front driver side check to see about the origin of the noise, I saw shown by the mechanic there a significant amount of rust and worn out bushing for that sideAlso I had to pay out $to have the car repaired again attached to this I have included the invoiceI cannot believe you had the audacity to send my husband home in a unsafe vehicle that could have caused a accidentOr what if my child had been in the vehicle, had you mechanics done a thorough check of the vehicle they would have seen all of the ware and tear of the lower control arms/horrible strutsI did what you asked of me by removing the negative posts from online but now all I am left with is a ever rising bill! The reason I am writing this part is so that this will not happen to othersWhen something is labeled "As Is" that does not mean that one should buy a car from a dealership that has server suspension damage to the point that people's safety is put at riskI will let it be known to people that I know and come in contact with that you all are not a reliable dealership.PSMy Husband has trouble hearing .....so you all took advantage of him Regards,
*** ***

Customer sent in lead, pre-approved by ***. Salesperson did confirm to the customer that we do work with ***, however, after considering the dealer fee that *** assessed, it did not make business sense to proceed with that dealUpon looking at other options we discovered
that customer has current auto loan with Chase which is in recovery status because he is past due on the paymentsNo bank would approve him at this timeWe explained this to him and that due to the situation it will not work out unless he makes arrangements with chase to become current on that specific loanCustomer then became upset and left the dealership.

Re: Toyota Scion
Complaint: Title
Issue
Customer purchased vehicle from Toyota of Bedford on March
7, 2018. There was a titling issue from
the previous owner which has taken them an extended amount of time to
correct. Toyota of
Bedford is in the
process of getting this corrected and the title should be placed into the
current owners name within the next week
Toyota of Bedford is sympathetic with the customer and their
need to obtain the title and proceed with registration. In an attempt to resolve this issue and as recourse
available to the customer under Ohio Law, Toyota of Bedford is offering to
rescind the transaction and refund the customer all the monies paid during the
purchase
Please contact *** *** or *** ***, Sales
Managers at Toyota of Bedford, to discuss the option that best meets the
customer’s needs
Regards,
*** ***
Customer Relations Manager

Ms*** failed to provide all necessary paperwork and documentation needed for the loan to be fundedDuring this time, Ms*** put work/parts into this vehicleAfter the return of this vehicle, she was reimbursed the entire amount of her down payment along with not being charged for use of
vehicle (mileage, etc.)There will be no further reimbursement from Toyota of Bedford

Customer came in for Service and the control arm was replaced which fixed the problem. Issue resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The information is incorrect the representative did not offer to pay the deductibleI was told that I could pay the $dollar deductible and they would wave the thirty day wait clause on the warranty but only if I kept the warranty I was taking of of the finance contractIf the representative would have offered to pay it and put in writing that my warranty would not have been voided I would have accepted that offerThis is not what was offered to me The car was purchased as is this is correct I was not given the car fax when I asked or informed the car had been an accident Which made rear passenger door have a closing malfunction and a safety riskI have small children I would never had bought a car with this type of history or damage.The dealership also has yet to refund the finance company the amount for the cancelled contract and my memorandum title has a incorrect purchase price listed both of these things also need to be taken care of
Regards,
*** ***

Issue has been resolved. Finance Manager verified contract was cancelled and called customer to inform that the refund check was being sent on 4/19/

These accusations are absurd and there was no wrong doing on our end after reviewing the deal. The truck has been road for over months and the "extra" charge was an extended service contract that the customer chose to purchase. There will be no further action from Toyota of Bedford

Mr*** was recently contacted by our General Manager after he submitted this inquiry within our web siteHe was responded to the following day with the following responseIn many instances, a customer will place a deposit on a vehicle
and not complete the purchase transaction for a given
period of time.
Reasons for this are numerous including customers living a substantial distance
away from our dealership, such as yourself. Our vehicles remain on the
website until the customer has physically taken delivery of the vehicle.
Doing so allows us to follow up with potential customers, such as yourself, in
the event that the pending sale goes awry.
Thank you for your interest in the vehicle, and if it for some
reason becomes available, a sales associate will contact you immediately.

The client was removed from our mailing list

Customer was called on 5/11/to discuss issue.? The check was cut for the purchase of the Camry and the customer came to Toyota of Bedford to pick up the check.? Issue has been resolved to the customers satisfaction

I spoke to the client twice yesterday.? We are hand delivering the proper memo title to him on Thursday 2/as well as reimbursing him for his expenses.?