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Harbor Castings Inc

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Harbor Castings Inc Reviews (33)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
No Bert, the only time he talked to me was to offer me the lesser truck! I'm sorry that you are not in touch with what is really going on in that dealership, and the bad customer service

Hello, The funds have been recieved by ***

We have tried to contact customer in regards to complaint to set up appointment to have vehicle fixed

The truck online was priced incorrectly , just like all of our vehicle they do have a disclaimer to make customers aware there can be changes

This vehicle has been delivered to the customer and she stated she would let her husband inspect the vehicle and let us know if all is well

We can not make the decisions for the banksThis is why we Bail customers with the understanding we have to find a lender that will give us a call back that will work on that vehicle We have been very clear that there is no approvals that will work without down payment so Mr***
feels by filing complaints that this will some how make the end result change but it will notThanksBert *** GM281-910-2471Tell us why here

Problem has been resolved with customer. He is scheduled to come in on 07/20/2016.

Customer came into the dealership with a concern of rough idle, and running rough. He told the service advisor he had already replaced some ignition parts, and that he needed engine diagnosis done. One of our certified trained technicians performed a diagnosis of the electrical system, and the known...

parts were found to be good. After that he performed a compression test on the engine only to find one of the cylinders had a misfire. Upon his findings he made the recommendation to have the engine replaced instead of doing a repair because of the mileage on the vehicle. The customer declined the repair and paid his diagnosis. A few days later we receive a call from the customer stating that he took his vehicle into another shop and they replaced the u-joints (which has nothing to do with the engine), and everything is fine. We placed a call to Slaters Auto Repair which is were he had his repairs done, and asked if we could find out what the customers concerns were at there shop and what repair was done. We were informed that the customer came into Slaters for a clicking noise and never mentioned anything about the way the vehicle ran. The repair that was performed at Slaters has nothing to do with a rough idle, and the customer never mentioned to slater about a rough idle only about a clicking noise. Our technician spent several hours diagnosing this customers concern and we feel he should be charged the diagnosis fee.

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default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.] I was never informed that there was a financing issue and that the vehicle was put back to stock...How was the the vehicle put back into stock with the price "mistakenly added"? The attachments are photos that I took before I headed to the dealership showing the 18,888 price.The photos is showing the stock #, the vin # as I have stated before..Also, this does not change the fact that I was lied to informing me, from my salesman that this vehicle was sold before I arrived to the dealership, only to sell me the same vehicle. None of this is making sense.This is a big dealership, I would think that Texas Dodge would be more careful making sure that these types of errors do not occur. My request stands as to honoring the difference on the price for this vehicle I have purchased.     
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,As previously told to Texan Jeep, the issue is not with what Slaters auto repair did to repair the vehicle. They test drove it just like Texan Jeep supposedly did (twice) and found the problem and repaired it. They both were looking for a problem but only Slaters Auto Repair diagnosed and repaired correctly. Slaters did not charge for a diagnosis / Texan Jeep did. The vehicle is running great (June 22) and shows absolutely no engine problem. The diagnosis of "engine needs to be replaced" is ridiculous. If this diagnosis was correct, the Jeep Liberty would not be running as good as it is which is perfect. Amazing they can actually try to walk away from the diagnosis. Faulty diagnosis paid for by customer. Nothing wrong with engine. They should have said, engine shows no problem. Imagine if I had put a new engine in this vehicle ($6,000.00)? Nothing wrong with engine / faulty diagnosis.Due to faulty diagnosis, funds charged for diagnosis should be returned to customer just like any other company would do. Very poor decision by Texan Jeep.     [redacted]

Texan dodge will be more the happy to fix repairs on the vehicle for the customer. We will contact customer and fix asap.

After reviewing the customers concern Texan dodge did sell the vehicle but there was a issue with the customers financing so the [redacted] was put back into inventory. When the [redacted] was put back into our inventory there was a pricing mistake on the jeep. Texan dodge does provide a disclaimer on our...

website as mistakes do happen. We apologize for the mistake but can not sell the jeep for the incorrect price online. Thank you

Mr. [redacted] we would like to apologize for any inconvenience that was caused by the situation. The dealership did have a price online that was to be honored if customer qualified for all stated rebates that is correct. However, at the time there was a glitch in our system and our internet rebates...

were posted twice to the vehicle instead of once causing the price to be extremely low. Our sales staff was trying to work with you by offering you the vehicle with the incentives that you may or may not have qualified for. If you look on the website there is also a disclaimer says 'We attempt to update our website in a timely manner however neither Chrysler nor the dealer can guarantee that the inventory shown will be available at the dealership. We cannot be responsible for typographical and other errors, including data transmissions or software errors that may appear on the site. If the posted price, incentive, offer or other service is incorrect due to typographical or other error we will only be responsible for honoring the correct price, incentive or offer. We make every effort to provide you the most accurate, up-to-the-minute information however when you are ready to purchase products or services, it is your responsibility to verify with us that all details listed are accurate.' We understand your frustration and would like to apologize once again.

This is where Texan Dodge stands. We will only repairs the dome light as a courtesy. The other issues are wear and tear that comes with a vehicle with that amount of miles. Thank you

Yes Texan dodge did except credit card authorization from customer after we agreed on price ,terms, and trade. But after taking info and agreeing Texan was informed by mr. [redacted] that he would not be in town to sign documents for almost 30 days. So at that point we could no longer do deal. Texan...

fully refunded mr. [redacted] and informed him we could not wait that long to finalize deal.

Texan dodge sent a refund check to customers lien holder two days after cancelation was requested.Mailing address given by lien holder was incorrect so another check was sent to correct address 8/8/2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I drove the vehicle off the lot on Wednesday and was told that we had a deal with [redacted] for no more than 400 a month with no down payment. I was never informed that a down payment was needed. On Wednesday I was told he just had to finish the deal and that there was no problem and all I had to do was come back in to sign in finance.  Friday rolls around I called Richard to inform him I could be there Saturday to sign papers. At this point he said that there was no issue financing was set with no down payment  and even scheduled me an appointment so I would not have to wait. I arrived at the dealership on Saturday waited two hours to even talk to Richard and he then informed me that the bank would not finance because the financed amount was above 130% of the vehicle's value of around 19,xxx which I saw him circle. While the price of the truck in the deal was 20,991. we were at 132% 1100 dollars off give or take. This calculation was not in my error. If your finance department messed up on the numbers than they should have to cover the difference and make the deal that we shook hands on. It is your finance departments job to understand all the terms and limitations of a bank not mine. If there was any doubt in their mind that a deal was not reached than I should not of been told that their was a deal with a hand shake behind it much less let me drive off in your truck without signing papers.   Before you go out and accuse me of being told that I needed a down payment mabie you need to get your story straight on what really happened.  I was told a deal was done and all I had to do was sign papers. That's the bottom line.  And that deal was with NO DOWN PAYMENT.  so I would suggest that they make sure they have a deal before they tell a customer they got a deal knowing darn well that it wasn't finalized.   Good customer service is being good on your word they told me and lied to me and said I was financed and all I had to do was sign. Otherwise I would not of driven the vehicle off the lot  if I knew what was really going on.

After speaking with [redacted] and sincerely apologizing for the way she was treated Texan Dodge will address here concern and hopefully keep her as a valued customer. And also connected her directly to the GM Zeke M[redacted] for any concerns in the future she might have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Texan Dodge was fully aware that  I was out of state and when I would return, that was discussed up front in the beginning. All they said they needed  was  a deposit.  they also knew that payment for the vehicle would be secured  on  5/30/2016 and that they receive my trade-in vehicle  not later then 6/24/2016. all this information is also in a voice mail recording on my phone that  states that everything is good to go an that  on 5/30/2016 they would contact us for payment and paper work. Texan Dodge did not inform me of any changes in the status, as fact I had to contact them on 5/30/2016 and that is when they informed me  that they sold the vehicle to someone else

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Address: 2508 Bailey Rd, Humble, Ohio, United States, 44221

Phone:

5305347 0 0
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