Harbor Castings Inc

Texan dodge has called customer but have only got voicemails and daytime number is not valid. We have no issues returning customer the refund , but a check is store policy for proof of refund. Customer can come in and ask for the General Manager and he will make sure they are taken care of.

Texan dodge has informed Mr [redacted] we would replace his head light. Just need to set a appointment to bring it in.

The vehicle Mrs. [redacted] purchased does not have transmission issues . It had a check engine light appear and she never brought it in for service to determine what the concern was.Further we tried to trade Mrs. [redacted] out of her preowned and Mrs. [redacted] denied the deal. She wanted the same payment on a new vehicle that she currently pays on her preowned . We have done everything to try and accommodate Mrs. [redacted] at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[I am only asking for Texan Dodge to repair the dome light that they broke in the course of repairing my ABS module and nothing more. It is not a courtesy when they were the cause of the problem. I am asking that they accept the blame for causing the malfunction. I will not accept any response from Texan Dodge until they have contacted me, scheduled a repair, and repaired the issue as they have indicated. I do not trust that they will be true to their word as they have not done so up until this point. They have my contact information on file and may do so when they see fit to do so.]
Regards,

The previous response is Texans final answer, if you read the previous response [redacted] the gsm did talk to Mr [redacted] and he chose to back out of the deal and not take the deal on the truck and we honored that.  Thanks Bert B[redacted] GM

Mr. [redacted] we are glad you found the vehicle you wanted at the price you wanted. We once again apologize for the confusion. Unfortunately, there was nothing we can do to meet the price that was once quoted to you. Again the price was listed incorrectly online at the time. We once again apologize for the confusion.

Mr. [redacted] was shown several vehicles to meet his financial needs. After coming to an agreement and finished the finance process, the vehicle came back with transmission issues. While in service Texan Dodge realized Mr. [redacted] was In the wrong vehicle based on the options the vehicle had. We...

realized that was not the truck we negotiated to meet his financial needs. After realizing we made a mistake We were Willing to take a loss and let him keep the truck based on Mr. [redacted] returning to sign new documentation on the correct vin (vehicle identification number).At that point Mr.[redacted] got upset and decided to take his business elsewhere.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

There was a delay in the cancellation because it was fresh and in pending status with the warranty company we have now flat canceled the products and a check for $1840.00 will be overnighted to [redacted] today. Thanks, J. [redacted], Controller

We have reviewed the recording of finance transaction and Nate did disclose the coverages and customer was aware. Texan dodge has no problem refunding the amount to the customer but with the understanding that with any benefits stemmed from said products will become null and void. Thank you

When Mrs. [redacted] brought vehicle to service we made every attempt to look at her concerns but Mrs [redacted] refused to leave her vehicle. We were even willing to provide her with a loaner car but couldn't because Mrs [redacted] did not have her license the day she was here. We have made every attempt to...

get her vehicle into service but she refuses to bring it in.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do not believe the claim of rebates being posted twice is correct. As you state it was our responsibility to verify accuracy of the price shown online. We did that on two separate occasions over the phone with your sales staff. It was not until at the dealership that the story changed and we were told the price would be different. There was no claim of "double rebates" at this time, only that the salesman offered us a price he shouldn't have and that you would not follow through on. This price was offered by the way with full knowledge by your staff on what rebates we qualified for. His claim was that he'd offer that price "regardless of rebates".  As a customer I don't know what else we could have done to prevent this from occurring. It was a bait and switch to get us to drive 1hr to dealership and what I would describe as a shady business practice.We ended up purchasing the same exact vehicle through another dealership (for the exact price that was quoted by your salesman over the phone). As long as this complaint is filed with Revdex.com I would consider it resolved as there's really no further action to take. I do not consider it resolved, however, due to the false claim made by the buisness here.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This is just one of the lies they are telling from reviews I see I'm not the only one who has had problems with them, each and every time I come it's a customer in here with the same complaint. I have been up there not once twice but trillions of times since the third day I had my car and been given the run around this one time they speaking of was one week ago and it's not that they tried it's after they have realized I was serious and have made complaints to everyone who I possible can! I came in for which Diana I believe her name was to drop car off which was the same day she called me but it's always a miss communication once you arrive, I brought my husband with me to witness this and like always it never fails! These complaints been since June tell them to mention that and if it is me that is not doing what I need to ask them why I was told for all my promises which Casey the sales person promised I would receive but they would have to call me because the guy is not always there why haven't as little as a buffing been done to my car as well I guess that's my fault too! 
[Provide details of why you are not satisfied with this resolution.]
Regards,