Hardin Hyundai Inc

We refunded the person back her deposit. We refused our right to do service. We did not do business with this person.

I am sorry you feel this way. We tried to remedy all of your concerns in a timely fashion at the time of purchase. In addition we made your first car payment in the amount of $for the inconvenience. Please contact *** *** the general sales manager directly to address
the other issue's you are experiencing.

Thank you for your prompt attention to this matterMy desired outcome would have been for the dealer to have the car as advertisedIt was my intention to purchase the advertised vehicleSince the same ad with the same different vehicles ran for days straight I assume that none of the vehicles
advertised existed for more than a dayI guess my desired outcome now would be to find out when the vehicle was sold & why the dealer didn't change the advertisement in a reasonable timeIt's very clear to me that the dealer continues to advertise sold vehicles for days after they have been sold as a ployDoesn't take that long to change an adWas told by another dealer the same day I went to Hardin Hyundai that there were only two Veloster Flex models left within a mile radiusPretty obvious they knew what they were doingWould like to see some truth in advertising in the futureThe Vin advertised was *** if that helpsThank you for your time.
Sincerely,
*** ***

Please provide your sales person with the bill. We will contact Hyundai on your behalf to find out what happened. Thank you

You purchased a vehicle from us and we applied your $to the purchase price

Manufacturer response to case # ***To the Revdex.com:Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact. We have reviewed the customer’s claim in detail.Unfortunately, HMA cannot alter or request modification of a contractual
agreement on the vehicle between the customer and dealership, Hardin Hyundai.The customer should continue to work with the General Manager at Hardin Hyundai regarding the request for a refund of the aftermarket sunroof.Western Region Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***
Hello,
I am not satisfied with the response from the businessMy circumstance is one that is under the California Lemon Law Code Consumer is to be refunded all expenses except that of the mileage calculated that consumer is responsible forThe vehicle is considered inoperable and therefore has no need for theft protectionIf the vehicle were operable and resold to the business for other resale purposes, then I would completely understandThis is a rare caseAlso, there is no explanation except that it is not able to be canceled is not good enoughCancelation is not necessary, however a refund isI am requesting a refund for the theft codeThe true issue here is that I want a refund for the theft codeCancelation is no longer an issue; my refund isThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear *** *,Per your request, I am sending you the Bill (Due Bill) which I signed on the day of the contract along with my previous letter that I sent to Ms*** *** (General Manager) on March 4, 2016,It seems that Hardin Hyundai is either playing dumb or playing gamesThey know perfectly well in regards to this casales person's name is *** *** (her cell phone *** ***)I spoke to her couple of times in the month of February and March asking her to ask the dealership to finalize the deal, She apologized that it is taking longer and that Ms*** *** was not professional for not concluding on our deal and chose to ignore my letter to her.I look forward to hearing from Revdex.com the outcome of this case in the near future
Regards,
*** ***

We have no prior knowledge of the consumer having issues with the vehicle. She may come into the dealership at any time to resolve them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear *** *,Per your request, I am sending you the Bill (Due Bill) which I signed on the day of the contract along with my previous letter that I sent to Ms*** *** (General Manager) on March 4, 2016,It seems that Hardin Hyundai is either playing dumb or playing gamesThey know perfectly well in regards to this case-My sales person's name is *** *** (her cell phone *** ***)I spoke to her couple of times in the month of February and March asking her to ask the dealership to finalize the deal, She apologized that it is taking longer and that Ms*** *** was not professional for not concluding on our deal and chose to ignore my letter to her.I look forward to hearing from Revdex.com the outcome of this case in the near future
Regards,
*** ***

I am sorry you feel this way. We tried to remedy all of your concerns in a timely fashion at the time of purchase. In addition we made your first car payment in the amount of $for the inconvenience. Please contact *** *** the general sales manager directly to address
the other issue's you are experiencing

Thank you for your prompt attention to this matterMy desired outcome would have been for the dealer to have the car as advertisedIt was my intention to purchase the advertised vehicleSince the same ad with the same different vehicles ran for days straight I assume that none of the vehicles
advertised existed for more than a dayI guess my desired outcome now would be to find out when the vehicle was sold & why the dealer didn't change the advertisement in a reasonable timeIt's very clear to me that the dealer continues to advertise sold vehicles for days after they have been sold as a ployDoesn't take that long to change an adWas told by another dealer the same day I went to Hardin Hyundai that there were only two Veloster Flex models left within a mile radiusPretty obvious they knew what they were doingWould like to see some truth in advertising in the futureThe Vin advertised was *** if that helps.Thank you for your time.? Sincerely, ? *** ***?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Typed words are cheap.? I called several times and I cant even get a call back from this company.? Instead I get a couple lines, LATE, through Revdex.com.? This is a company who does not show any respect for a customer
Regards,
*** ***

We are so sorry you have been contacted for service.? We will remove your information from the automated system.? We apologize for any inconvenience

Manufacturer response to case # ***To the Revdex.com:Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact.? We have reviewed the customer’s claim in detail.Unfortunately, HMA cannot alter or request modification of a contractual
agreement on the vehicle between the customer and dealership, Hardin Hyundai.The customer should continue to work with the General Manager at Hardin Hyundai regarding the request for a refund of the aftermarket sunroof.Western Region Consumer Affairs

Please provide your sales person with the bill.  We will contact Hyundai on your behalf to find out what happened.  Thank you.

We are so sorry you have been contacted for service.  We will remove your information from the automated system.  We apologize for any inconvenience.

Thank you for your prompt attention to this matter. My desired outcome would have been for the dealer to have the car as advertised. It was my intention to purchase the advertised vehicle. Since the same ad with the same 6 different vehicles ran for 6 days straight I assume that none of the vehicles...

advertised existed for more than a day. I guess my desired outcome now would be to find out when the vehicle was sold & why the dealer didn't change the advertisement in a reasonable time. It's very clear to me that the dealer continues to advertise sold vehicles for days after they have been sold as a ploy. Doesn't take that long to change an ad. Was told by another dealer the same day I went to Hardin Hyundai that there were only two 2015 Veloster Flex models left within a 100 mile radius. Pretty obvious they knew what they were doing. Would like to see some truth in advertising in the future. The Vin advertised was [redacted] if that helps.Thank you for your time. Sincerely,  [redacted]

We have no prior knowledge of the consumer having issues with the vehicle.  She may come into the dealership at any time to resolve them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Typed words are cheap.  I called several times and I cant even get a call back from this company.  Instead I get a couple lines, LATE, through Revdex.com.  This is a company who does not show any respect for a customer.
Regards,
[redacted]