Hardin Hyundai Inc

We refunded the person back her deposit.  We refused our right to do service.  We did not do business with this person.

Manufacturer response to case # [redacted]
To the Revdex.com:
Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact.  We have reviewed the customer’s claim in detail.
Unfortunately, HMA cannot alter or request...

modification of a contractual agreement on the vehicle between the customer and dealership, Hardin Hyundai.The customer should continue to work with the General Manager at Hardin Hyundai regarding the request for a refund of the aftermarket sunroof.
Western Region Consumer Affairs

I purchased a certified 2014 Hyundai Accent on July 2016. This company failed to rectify a sales purchase: missing rear and front mats, tire spare and car jack. Additionally, the finance manager provided a wrong banking information that resulting additional banking charges.

The theft code in not an item that can be cancelled.  Sorry for the misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear [redacted],
Per your request, I am sending you the Bill (Due Bill) which I signed on the day of the contract along with my previous letter that I sent to Ms. [redacted] (General Manager) on March 4, 2016,
It seems that Hardin Hyundai is either playing dumb or playing games. They know perfectly well . . . . . . in regards to this case. -
My sales person's name is [redacted] (her cell phone [redacted]). I spoke to her couple of times in the month of February and March asking her to ask the dealership to finalize the deal, She apologized that it is taking longer and that Ms. [redacted] was not professional for not concluding on our deal and chose to ignore my letter to her.
I look forward to hearing from Revdex.com the outcome of this case in the near future.
Regards,
[redacted]

Review: I went to the dealership looking to lease a car, met with one of the Internet sales man, named [redacted]. Went over pricing of a vehicle. The vehicle I wanted was not in stock, said they would be getting a black one. I told him I wanted a silver car and told him the another dealership had the silver one by he informed me that they dealer does not do dealer trades with Garden Grove Hyundai. I told him that's fine, when the black ones comes in to let me know and I will check it out but I told him to find me a silver one to do the dealer trade with. I gave him the downpayment that without signing anything because I wanted to do business with him. A week goes by and nothing. He then contacts me and persisted to tell me that they will only be getting the black one and said to let's get this deal finalized. I told him I didn't want the black one that to let the car go and find me a silver one. Nothing was done so I went to another dealer ship (owned by the same person) and got the car from them. I told [redacted] that I would like my deposit back since I choose to go to another dealership. He told me I wasted his time and who to I think I am and asked a rhetorical question asking if thought he gets paid hourly. I told him it wasn't my business how he is paid nor is that my concern. He said he is not refunding my money, that , that is his fee for me wasting this time. I told him that is illegal as no contract was ever signed nor did he advise me that the deposit is non refundable. I asked him who is manager was and he told me to figure it out and hung up on me. This was totally unethical and without merit. I would like some action and remedy from this. I don't want to personally attack the dealer but they should not have sale an like this. Business is business and nothing should be taken personal on a business transaction whether they are fulfilled or not.Desired Settlement: $350 for the deposit. Compensatory and putative damages will be sought if they will not comply. I am being reasonable and would ask for a suspension or termination but leave that to the dealers discretion.

Review: Upon my purchase of my 2013 Sonata it was agreed the price include a sunroof, value of $1200.00, and the replacement of a defective windshield. The windshield was replaced twice, and when my doctor learned of my purchase of a sunroof I was told to be out of the sun due several skin cancers. My doctor has written this up as proof. I went to the dealer, Hardin Hyundai, talked with [redacted], the manager, who told me: "We are not Macy's and don't make refunds." Also a defective CD player was completed and [redacted] the mgr told me he would get my CD that was stuck inside and mail to me. Never done. When I went in for a 10,000 mile check they did the 7,500 one instead. Calls are not returned, email not responded to. I have gone to Hyundai Headquarters to ask for help. Told I would get a call in one day, Never happened. Two days later I called and George said he would call me by yesterday. NO call again. As a single senior on Social Security I feel I am being taken advantage of and need my money back for something I never got.Desired Settlement: As a single senior on social security I feel I am being taken advantage of. I feel both my needs and the request of my doctor are being ignored. I need and want my money back for something I never got. Your attention to this is appreciated.

Business

Response:

Manufacturer response to case # [redacted]To the Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact. We have reviewed the customer’s claim in detail.Unfortunately, HMA cannot alter or request modification of a contractual agreement on the vehicle between the customer and dealership, Hardin Hyundai.The customer should continue to work with the General Manager at Hardin Hyundai regarding the request for a refund of the aftermarket sunroof.Western Region Consumer Affairs

I came in Memorial Day weekend. There were a few incentives such as free Starbucks card with test drive. Free tv with purchase. Of coarse they " ran out" and would have to "send it to me". Of coarse that was crap. Then one of the selling points was " free oil changes for life" which is crap. It's standard for all the cars but only if you stick to the regularly schedule maintenance for the minor and major services. Say you come for an oil change and you have 4000 miles till your minor service you have to pay for your minor service early or pay for your oil change. So "free oil changes for life" is also crap. And what threw my horrible experience over the top was finding out my credit had been run 6 times! When I had specifically only gave permission for it to be run once with my bank. Which I told the finance guy I would go see in the morning and bring them the check. He agreed he'd only submit it to my bank. 6 times with out my permission. Are you kidding. The receptionist are equally horrible and once they found out I was an unhappy camper became badgering and rude. These people are completely unprofessional. They could care less once you leave the lot your sol. Stay far far away. Get your Hyundai from a different dealer. I'll never purchase from this dealer again.

Review: When I purchased the vehicle from the business (Mercedes E 350) it was discovered that the car had a problem with the transmission in less then 24 hours. I brought the car back and informed the used car manager [redacted]. He told me to leave the car and they would check it out, and fix any problems with no charge. I returned the next day to be informed by [redacted] that they could not find anything wrong. I was told that if I took it to a Mercedes dealer and they found a problem that it would be fixed by Hyundai. I took the vehicle to the dealer, was told that the the transmission needed $2200 to repair. I went back and told [redacted] the situation and he said he was not going to honor his commitment. Since that time I've made several attempts to get [redacted] to honor his word with conversation, as well as left several messages with the general manager [redacted] with no return calls.Desired Settlement: Honor the commitment to fix the problems with the vehicle as stated by [redacted].

Business

Response:

[redacted] – [redacted] purchased an extended warranty. We offered him to bring the vehicle in to our service department to take a look at the problem. He declined the offer.

Review: My wife [redacted] and I met with Hardin Hyundai Sales Consultant, [redacted] on Sunday, March 29, 2015. We asked him if the dealership had a 2015 Hyundai Genesis with Signature Package (Exterior Color: Black, Interior Color: Black) in stock. He searched for it and said that they sold the last one the day before. [redacted] said that if we provided a $500 deposit towards its purchase he would conduct a dealer trade. [redacted] noted that there were a number of vehicles matching that description in the area and said he'd have the vehicle on site in a couple of days. He said that if we provided the deposit, he could order it and would be able to tell us in 24 hours the exact date of arrival. We agreed and authorized a $500 deposit on our USAA debit card. [redacted] provided us with a receipt, but no contract or written agreement (just the verbal agreement). Please note that I was attracted to the dealership, in part, because they have a $500 discount for veterans and I am a U.S. Army Combat Veteran from Operation Iraqi Freedom.

I followed up with [redacted] several times in the ensuing 72 hours and we exchanged a series of text messages. [redacted] initiatlly told me that the vehicle was "inbound" to the dealership. Then he changed his story and said that the Hyundai inventory system indicates that there are three such vehicles within an 800-mile radius. He said that he's made several calls to those dealership, but hasn't received call backs from his Hyundai collegues. I sent [redacted] a text which read "[redacted], You said that the requested vehicle was en route to Hardin. Is that untrue?" [redacted] ceased texting with me at that point.Desired Settlement: I would like Hardin Hyundai to deliver on its promise and get the car onsite as quickly as possible. They already missed the agreed-to timeframe, but I still want to buy the car with the $500 Veteran's rebate.

Business

Response:

You purchased a vehicle from us and we applied your $500 to the purchase price.

Review: I purchased a brand new 2014 Hyundai Elantra in February 2014. There was a noise on the driver side panel between both doors. I took the car in more than 5 times and they could not fix it. In the mean time, they had my car in the shop over months at a time. It finally was consider a lemon under the California Lemon Law code because the frame of the vehicle was not welded properly. They paid off my loan, and gave me partial payments back. The maintenance contract, the GAP contract and the Theft etch contract were supposed to be refunded by the dealer after my cancellation notification was given. I was told it would be pro-rated. I was told that I would not receive my Theft etch because it's not refundable. Theft etch is where they scratch on a number to your windshield for theft tracking of the vehicle. This was $600.00. Since the vehicle no longer belongs to me and they are going to destroy it, the theft code is no longer needed for security protection. They will not refund me nor even pro-rate it. This cost $600.00. I have made countless calls and emails and no one, not even the General Manager will return my calls. They are horrible and they DO NOT care about their customers. It has truly been a living nightmare since February. My neighbor purchased a Santa Fe recently from them and they are having the same problems with the dealership.Desired Settlement: I just want my refund back for the Theft code that was purchased for $600.00. The vehicle is no longer operable, there is no reason to have a theft security package on it. My case is different than your average case. I did not sell the vehicle to anyone else who would benefit from this security package. As mentioned, the vehicle is inoperable. They rip off their customers with out any remorse.

Business

Response:

The theft code in not an item that can be cancelled. Sorry for the misunderstanding.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Hello,

I am not satisfied with the response from the business. My circumstance is one that is under the California Lemon Law Code 1793. Consumer is to be refunded all expenses except that of the mileage calculated that consumer is responsible for. The vehicle is considered inoperable and therefore has no need for theft protection. If the vehicle were operable and resold to the business for other resale purposes, then I would completely understand. This is a rare case. Also, there is no explanation except that it is not able to be canceled is not good enough. Cancelation is not necessary, however a refund is. I am requesting a refund for the theft code. The true issue here is that I want a refund for the theft code. Cancelation is no longer an issue; my refund is. Thank you

Review: I found a GMC Envoy I liked on the AAA used vehicle inventory website. I contacted the AAA recommended dealer that was selling the vehicle, Hardin Hyundai. A sales rep, Hamid, contacted me & we began corresponding via email on 08/05/14, but he would NOT disclose the “AAA discount” with me over the phone or email so that Sunday, 08/10/14, my finace & I drove over an hour away to talk to him about the vehicle. When we arrived, Hamid was great-he pulled the vehicle out, I test drove it, loved it, & then we talked numbers. He seemed to listen & understand our budgetary needs. To top it all off, the AAA discount was about $1200 off their asking price--GREAT--needless to say, we couldn’t refuse the offer! Upon agreeing to their offer, we were taken to the Finance Manager’s, [redacted], office to sign the sales contract. Everything seemed almost too good to be true - way too easy as I personally have never experienced such a quick transaction when purchasing a vehicle in my life! We agreed to their sales price & terms they offered, but then Joe kept insisting we purchase the warranty – I told him it just wasn’t in our budget & that we were at our limit – nonetheless, he changed some numbers & made it happen, we signed all the sales contract documents, we shook hands & I drove off the lot (not to mention on an empty tank of gas) with the singed contract & agreement that I would mail them the downpayment by the end of the week. However, about 4 days later, I get a phone call from Joe stating I wasn’t approved after all. Honestly, it probably would not have been that big a deal except that I felt so betrayed. Even worse, I expressed my disappointment & frustration with Joe & he was condescending with his choice words & flat out rude about it – his attitude was basically that he didn't need to sell me this vehicle but if I liked it, what’s an extra $20-$30 a month?!? My finace finally spoke to Joe on Monday,08/18/14 & received the same treatment...HORRIBLEDesired Settlement: I want the terms I originally agreed to and contracted with Hardin Hyundai!

Review: I received an advertisement in the mail from Hardin Hyundai. When I read the ad, it had all the bait needed for me to think that this was a great company to deal with. I had not purchased a car in many years. I knew little or nothing about pricing of the various types of cars, leasing etc..

The phone number on the flyer ###-###-#### was always a recording with no one available to answer. The ad said the contact was their Lease loyalty Center and that it was a Fresh Start Program designed to skip the sales process and work directly with a Financial Professional.

The ad stated that I had been pre approved for an auto loan from $5,500 up to $39,000. And that even if I had no credit, bad credit, judgements, chargeoffs, or a bankruptcy, I could take advantage of this exclusive offer.

They indicated in the ad that they would like to help me start a "New Beginning" regardless of my past. That there are no gimmicks or catchy phrases.

All this sounded great! "My name, let us help you build "good credit" and a financial future........etc. Call toll free and contact our special Finance personnel today!!

An Elantra was picture at $14,980 for $58. A Sonata was pictures at $15,980 for $98. I knew there was fine print. But I am still believeing that I could get a great deal at Hardin Hyndai. So, I called their 714 number and asked about the offers in the ad. It was not the Financial Professional. I had many questions. He ran the credit report. I already knew my credit score was low. I was told my score was too low to lease and I had to purchase. I still had a lot of questions. The sale person told me to just come in and hung up abruptly.

This type of ad is very deceptive. The entire page was filled with words, phrases, pictures, prices, free ipad, free oil change etc...every type of bait imaginable. Then...comes the switch... There is anger because the ad is questioned and no patience to answer the questions.Desired Settlement: There should be changes made in advertisement and consumer relations. This is not the kind of ad that should be mailed out to consumers. It is deceptive. It is bait of the worst kind. There should be a change in the type of ads. They should know that people have many many questions about leasing and purchasing and any number of things related to a major purchase, which does require patience and understanding. What I read in some of the reviews was not acutally what I experienced. The sales person was not a "friend. "

Review: The financial rep. would not disclose the APR for the first 30 minutes of negotiation after being asked multiple times. He diverted the question by packaging more after-market products, fluctuating the interest rate, while keeping my monthly payment always the same and never disclosing any rate information. The process was not transparent and the fact that he withheld information from me shows anything but trust in the Hyundai brand. The financial rep. never gave us an itemized monthly breakdown of what the payments were with and without the aftermarket products. I see this is in violation of the section of the Car Buyer's Bill of Rights listed on the DMV website titled, "Written Disclosure of Purchase Price for Items Usually Listed With the Monthly Payment Contract." I went to the dealership to return aftermarket products and contact the manager for the poor way I was treated at this dealership. When I went personally into the dealership to return the aftermarket products, I was denied to right to speak with the manager of the dealership. I felt harassed, manipulated and marginalized because I'm a woman. I told the financial rep. that I felt threatened by him and wished to speak with the general sales manager and he never allowed me to do so.The financial representative agreed to remove the alarm and theft insurance from my contract for $2,000 verbally on the phone and then later when no changes were reflected on my balance amount for my vehicle, he dined that he had done so. The GAP insurance and extended warranty I obtained a refund for still isn't full reflected on my statement from my bank, almost 2 months later. They refused to give me my recent graduate rebate even after I brought in all the necessary documentation and they most likely pocketed the refund. The window sticker for my vehicle includes an interior light kit that is included on the MSRP and I was charged for this, it isn't installed on my vehicle. I've called multiple times and have been ignoredDesired Settlement: Because my the car I purchased does not have the items included on the window/MSRP sticker of my car I didn't agree to purchase this vehicle and I would like a refund. Also, because the financial representative never included the itemized monthly breakdown of what the payments were with and without the aftermarket products, I see the contract is incomplete. I see this is in violation of the section of the Car Buyer's Bill of Rights listed on the DMV website titled, "Written Disclosure of Purchase Price for Items Usually Listed With the Monthly Payment Contract." Also an addendum to my contract was finalized on a white piece of paper with a business card stapled to it, which was so unprofessional and makes me reconsider the legality and professionalism of this business.

Review: Hardin Hyundai has been advertising the same Hyundai Veloster in the OC Register for 5 days in a row for $16,818. The second day I saw the ad I went to the dealer to inquire about the car and was told it WAS SOLD. That was on 9/26/15. It is 9/29/15 now & the same ad still appears in the paper each day with the same Vin number. Did this car ever exist?Desired Settlement: Stop advertising vehicles after they have been sold. This is a deceptive practice used to get people in your dealership so you can sell them something else.

Consumer

Response:

Thank you for your prompt attention to this matter. My desired outcome would have been for the dealer to have the car as advertised. It was my intention to purchase the advertised vehicle. Since the same ad with the same 6 different vehicles ran for 6 days straight I assume that none of the vehicles advertised existed for more than a day. I guess my desired outcome now would be to find out when the vehicle was sold & why the dealer didn't change the advertisement in a reasonable time. It's very clear to me that the dealer continues to advertise sold vehicles for days after they have been sold as a ploy. Doesn't take that long to change an ad. Was told by another dealer the same day I went to Hardin Hyundai that there were only two 2015 Veloster Flex models left within a 100 mile radius. Pretty obvious they knew what they were doing. Would like to see some truth in advertising in the future. The Vin advertised was [redacted] if that helps.

Review: I called Frank Yu on Friday evening 1/8/2016 and proceeded to discuss purchasing the car. I asked about the .99% financing and he stated that it was only a 1.9%. Frank informed me that the total payments of the car would be $502.04 for 36 months or $306.92 for 60 months with only the $500 deposit toward the vehicle. After multiple conversations, I placed a $500 deposit on the car and he stated that he could obtain a second key to the vehicle, and he asked me about intentions to purchase an extended warranty. I stated that I would not be interested, he asked if I buy extended warranties for my cell phones. I stated that I don’t. I asked if I could call him back after making a call. I returned the call and informed him that I would not be interested in the extended warranty and he verified my response by stating “You want the extended warranty?” I stated "I do not want the extended warranty", I requested that he ask the finance manager about the advertised .99% financing as it states in advertisement, as I have excellent credit. He asked if he could return my call after speaking to the finance manager, I stated yes and he called me shortly thereafter. He initiated the call by stating “I have bad news, we are unable to do the 1.9% financing, it is now 2.97%” The conversation pursued, he became rude and unprofessional. I felt like I was in a “bait and switch” situation. I asked to speak with a manager and there were none available. He stated that I have until Monday to make a decision as I wanted to speak with a supervisor regarding the financing and the inappropriateness. I was called on Saturday and pressured to make a decision about the car and I wanted to speak to the General Manager on Monday prior to making a decision. I called the GM on Monday with no return call, I texted her and she asked another Sales Manger to call me. He did so and texted me a half an hour later that the car was sold. No return calls from the GM with texting to show her lack of concern.Desired Settlement: I sent back the Welcome email to the General Manger and stated that her email must have been sent to the wrong person and that I expected more: Integrity, character and honesty. I expect now that the dealership that deserves my business will receive it. After all this scenario, the General Manger never responded to a mistreated customer. The GM wrote... "After I sent you the email I had the sales manager Jay Prieto call you. I thought that it would be best if he speaks with you directly to acknowledge your concerns and see what we can do to help. Sorry if that was unacceptable."I called Hyundai Corporation on 1/12/2016 and registered a complaint. They returned the call 1/14/2016 and stated that General Manger, [redacted] stated that they refunded the $500 deposit.The resolution to my situation would be to have the exact/similar 2013 Hyundai Sonata Limited with Navigation and a Panoramic Sunroof at or below the $15, 8888 without an extended warranty at the best finance rate as the advertisement stated, .99%

Business

Response:

We refunded the person back her deposit. We refused our right to do service. We did not do business with this person.

Review: I went to Hardin hyundai IN may 2013. I filled out a credit application and was offered a car that day. I declined due to not liking [redacted]. I walked out and didn't look back. I received a letter in the mail almost 60 days later saying I was denied credit. I immediately called and requested a call back to find out why I was denied. I even did a review on yelp & got a response FROM [redacted] saying I was no where in their system. He could not help me. Flash forward TO November and I get an alert from my credit reporting company that Hardin Hyundai ran my credit for an auto loan approval again. I have tried for a week to get an honest answer. I have been told my bank ran the credit, my info was given to a third party who ran it, Experian credit bureau ran it, it was not run because I am not in the system and the last one was it was theu assume it is an accident and that it was run by accident. I asked for a letter to clear the I queries up on my credit and was refused one. I also asked them to call and handle it and they refused. I believe HARDIN hyundai is doing something they should not be doing. I am concerned about my credit being compromised. I need assistance and a resolution that Is concrete and not "assumed"Desired Settlement: I want a letter that explains I did not authorize Hardin HYUNDAI to run my credit a second time and another letter saying they did not respond to my first request back in July regarding my concerns.this will help take the inquiries off my credit report. I believe they also need to call Experian credit bureau and have it resolved. So a written and verbal Co formation the inquiries have been removed FROM Experian and a guarantee that my name is out of their system and this will not happen again.

Business

Response:

[redacted] – [redacted] filled out a credit application to purchase a vehicle, her information is retained in our system for 2 years.

Review: On 9/182015 I bought a Mercedes Benz car to the agency Hardin Hyundai, Anaheim. At the moment of the delivery of the car, the sales man who attended the operation only gave us one key of the automobile and at our request of the other key, he assured us it was still in the hands of the last owner and he will deliver to us in another three days from the date, when I insisted to him in have it as soon as possible, this man assured to me and gave his word that in three days he personally would get the key to pass to us.

After that term I called him and he denied to me on the phone and when finally get him, he only told I couldn't have the key because didn't get it, just like that. Being this key a device which cost is $350.00 Dollars. And now, it results that the other key is not working to open and close the car, so it was out of order since they delivered to me cheating in that way.

Beside the keys, when I picked up the car the visor of driver side was apparently OK, but the first time I had to use against the sun I realize that it was only accommodated in a way that appears to be OK, but it was broken, which constitutes another cheating on me and the cost of this part, due to the brand is more than $800.00 Dollars.

This cheating issues, put together total more than $1,500.00 Dollars.

I called multiple times to the sales man and to the general manager of the company, whom asked me by email to "fix this on a friendly basis" and offered a solution to all this, but after more than a month he never answer again to my callings nor my emails.Desired Settlement: Have my both car keys and my visor repaired.

Review: I was told that our pay off of a lease to purchase was 17,939.01 but was actually 16,939.01. The difference of $1000 was not refunded and I am now being told there was a [redacted] or processing fee of $1000 and that is where the money went. My wife and I were not told that there was this processing fee. We were told if there was a difference in quoted price and pay off balance the difference would be mailed to us in the form of a check. This was not done and the dealership is trying to claim this is not the case nor are the willing to refund us the $1000 difference from actual pay off. When we purchased the car we also told both the sales rep and [redacted] rep at dealer that we had made a payment the day before we purchased the vehicle. Both reps told us that was not a problem and the payment would be applied to the pay off balance and we would receive a check for the difference. However when we spoke to a representative of [redacted] and not someone at the dealership this was not the case. The representative of [redacted] (HMF) said the dealership is more than familiar with the policies and lending practices and should not have told us that our last payment would be applied to the balance. HMF does not pro-rate for making early payments and Hardin [redacted] knew this. The HMF rep offered to conduct a three way phone conversation between myself, Hardin Hyundai and HMF rep to stand behind the fact that the policies and procedures are known by Hardin Hyundai sales and [redacted] reps. The conduct of both the sales rep and [redacted] rep were dishonest, deceitful and unethical. We expect a refund for the difference of $1000. This was the difference between stated and actual pay offDesired Settlement: We would like an apology for the dishonesty and unethical practice on the part of both the sales rep and finance rep at Hardin Hyundai. Also we would like to be refunded the difference from pay off quoted and actual pay off.