Harlequin Sales Corporation

Thank you for your recent correspondence.? We appreciate your concern regarding the products sent to [redacted] and want to help settle any questions or problems ? Our membership offers invite customers to try our books.? The offer also advises, if we do not receive the shipping statement that accompanies the free books marked canceled or otherwise hear from the customer, the next shipment will follow within thirty days.? Customers are informed they can cancel at any time.? Occasionally, we experience problems and we do our utmost to have them corrected as quickly as possible ? We have reviewed our records and the necessary adjustments have been made.? The above listed account is cancelled and we have reversed the charge back to Ms [redacted] ’s credit card.? We have removed Ms [redacted] ’s name and mailing address from our mailing list.? Please allow 3-weeks for this to take effect ? We sincerely apologize for any inconvenience.? ? If I can be of further assistance, please do not hesitate to contact me at ###-###-#### ? Sincerely,? Denise W Supervisor, Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for your recent correspondence We appreciate your concern regarding the products sent to [redacted] and want to help settle any questions or problems Our membership offers invite customers to try our books The offer also advises, if we do not receive the shipping statement that accompanies the free books marked canceled or otherwise hear from the customer, the next shipment will follow within thirty days Customers are informed they can cancel at any time Occasionally, we experience problems and we do our utmost to have them corrected as quickly as possible We have reviewed our records and the necessary adjustments have been made The above listed account is cancelled and we have reversed the charge back to Ms [redacted] ’s credit card We have removed Ms [redacted] ’s name and mailing address from our mailing list Please allow 3-weeks for this to take effect We sincerely apologize for any inconvenience If I can be of further assistance, please do not hesitate to contact me at ###-###-#### Sincerely, Denise WSupervisor, Customer Service

Thank you for your recent email.? We appreciate your concern regarding the products sent to [redacted] ? and want to help settle any questions or problems ? Ms [redacted] stated she has returned any recent packages and cancelled her accountWe have reviewed our records and the necessary adjustments have been made.? The above listed account is now canceled with a zero balance.? We have removed Ms [redacted] ’s name and mailing address from our mailing list.? Please allow 3-weeks for this to take effect ? We sincerely apologize for any inconvenience.? ? If I can be of further assistance, please do not hesitate to contact me at ###-###-#### ? Sincerely, Denise W Supervisor, Customer Service

Thank you for your recent email. We appreciate your concern regarding the products sent to [redacted] and want to help settle any questions or problems. Ms. [redacted] stated she has returned any recent packages and cancelled her account. We have reviewed our records and the... necessary adjustments have been made. The above listed account is now canceled with a zero balance. We have removed Ms. [redacted] ’s name and mailing address from our mailing list. Please allow 3-5 weeks for this to take effect. We sincerely apologize for any inconvenience. If I can be of further assistance, please do not hesitate to contact me at ###-###-####. Sincerely, Denise W. Supervisor, Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

Thank you for your recent email? I do apologize for the delay in responding to your inquiry? We appreciate your concern regarding the products [redacted] requested and want to help settle any questions or problems Ms [redacted] placed internet order # [redacted] on 11-22-16.? The order was shipped 2nd day delivery on 11-23-The UPS tracking number is [redacted] .? ? We sincerely apologize for any confusion or inconvenience with her receiving her order.? ? If I can be of further assistance, please do not hesitate to contact me at ###-###-#### ? Sincerely, ? Denise W Customer Service

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for your recent email. We appreciate your concern regarding the products *** *** ordered and want to help settle any questions or problems The internet order *** placed was sent to an incorrect mailing address in error. We have refunded her credit card
$and we are sending a replacement order free of charge to the correct mailing address. Please allow 2-business days for the refund to update on her credit card We sincerely apologize for any inconvenience. If I can be of further assistance, please do not hesitate to contact me at ###-###-####. Sincerely, Denise WCustomer Service

Thank you for your recent correspondence. We appreciate your concern regarding the products sent to *** *** and want to help settle any questions or problems. Our membership offers invite customers to try our books. Upon receipt of a request, an introductory shipment of
books will be mailed. The offer also advises, if we do not receive the shipping statement that accompanies the books marked canceled or otherwise hear from the customer, the next shipment will follow within four to six weeks. Customers are informed they can cancel at any time. Occasionally, we experience problems and we do our utmost to have them corrected as quickly as possible We have reviewed our records and Ms*** introductory shipment was invoiced on 6-8-and the first billed shipment was invoiced on 8-9-17. We are sorry to learn that she did not receive the first shipment and we reversed the charges for both shipments back to her credit card. She will see the refunds within 3-business days. Additionally, we have cancelled her account and removed her name and mailing address from our mailing list. Please allow 3-weeks for this to take effect. We sincerely apologize for any inconvenienceIf I can be of further assistance, please do not hesitate to contact me at ###-###-#### Sincerely, Denise W Supervisor, Customer Service

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for your recent correspondenceWe appreciate your concern regarding the products sent to *** *** and want to help settle any questions or problemsOur membership offers invite customers to try our booksUpon receipt of a request, a free introductory shipment of books will be mailed
The offer also advises, if we do not receive the shipping statement that accompanies the free books marked canceled or otherwise hear from the customer, the next shipment will follow within four to six weeksCustomers are informed they can cancel at any timeOccasionally, we experience problems and we do our utmost to have them corrected as quickly as possibleWe have reviewed our records and the necessary adjustments have been madeThe above listed account is canceled with a zero balanceWe have removed Ms***'s name and mailing address from our mailing listPlease allow 3-weeks for this to take effectWe sincerely apologize for any inconvenienceIf I can be of further assistance, please do not hesitate to contact me at ###-###-####Sincerely, Denise WSupervisor, Customer Service

Thank you for your recent email. We appreciate your concern regarding the products and billing notices sent to *** *** and want to help settle any questions or problems Ms*** stated she has returned any recent packagesWe have reviewed our records and the
necessary adjustments have been made. The above listed account is now canceled with a zero balance. We have removed Ms***’s name and mailing address from our mailing list. Please allow 3-weeks for this to take effect We sincerely apologize for any inconvenience. If I can be of further assistance, please do not hesitate to contact me at ###-###-####Sincerely, Denise W Customer Service

Thank you for your recent correspondence. We appreciate your concern regarding the products sent to *** *** and want to help settle any questions or problems Our membership offers invite customers to try our books. The offer also advises, if we do not receive the shipping
statement that accompanies the free books marked canceled or otherwise hear from the customer, the next shipment will follow within thirty days. Customers are informed they can cancel at any time. Occasionally, we experience problems and we do our utmost to have them corrected as quickly as possible We have reviewed our records and the necessary adjustments have been made. The above listed account is cancelled and we have reversed the charge back to Ms***’s credit card. We have removed Ms***’s name and mailing address from our mailing list. Please allow 3-weeks for this to take effect We sincerely apologize for any inconvenience. If I can be of further assistance, please do not hesitate to contact me at ###-###-#### Sincerely, Denise W Supervisor, Customer Service

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Thank you for your recent email.? We appreciate your concern regarding the products *** *** ordered and want to help settle any questions or problems ? The internet order *** placed was sent to an incorrect mailing address in error.? We have refunded her credit card
$and we are sending a replacement order free of charge to the correct mailing address.? Please allow 2-business days for the refund to update on her credit card ? We sincerely apologize for any inconvenience.? ? If I can be of further assistance, please do not hesitate to contact me at ###-###-####.? Sincerely, Denise W Customer Service

Thank you for your recent email.? We appreciate your concern regarding the products sent to *** ***? and want to help settle any questions or problems ? Ms*** stated she has returned any recent packages and cancelled her accountWe have reviewed our records and the
necessary adjustments have been made.? The above listed account is now canceled with a zero balance.? We have removed Ms***’s name and mailing address from our mailing list.? Please allow 3-weeks for this to take effect ? We sincerely apologize for any inconvenience.? ? If I can be of further assistance, please do not hesitate to contact me at ###-###-#### ? Sincerely, Denise W Supervisor, Customer Service

Thank you for your recent email? I do apologize for the delay in responding to your inquiry? We appreciate your concern regarding the products *** *** requested and want to help settle any questions or problems Ms*** placed internet order #*** on 11-22-16.? The order
was shipped 2nd day delivery on 11-23-The UPS tracking number is ***.? ? We sincerely apologize for any confusion or inconvenience with her receiving her order.? ? If I can be of further assistance, please do not hesitate to contact me at ###-###-#### ? Sincerely, ? Denise W Customer Service

Thank you for your recent correspondence. We appreciate your concern regarding the products sent to [redacted] and want to help settle any questions or problems. Our membership offers invite customers to try our books. Upon receipt of a request, a free introductory shipment of books will be mailed....

The offer also advises, if we do not receive the shipping statement that accompanies the free books marked canceled or otherwise hear from the customer, the next shipment will follow within four to six weeks. Customers are informed they can cancel at any time. Occasionally, we experience problems and we do our utmost to have them corrected as quickly as possible. We have reviewed our records and the necessary adjustments have been made. The above listed account is canceled with a zero balance. We have removed Ms. [redacted]'s name and mailing address from our mailing list. Please allow 3-5 weeks for this to take effect. We sincerely apologize for any inconvenience. If I can be of further assistance, please do not hesitate to contact me at ###-###-####. Sincerely, Denise W. Supervisor, Customer Service