Harlequin Sales Corporation

Thank you for your recent correspondence.  We appreciate your concern regarding the products sent to [redacted] and want to help settle any questions or problems.  Our membership offers invite customers to try our books.  Upon receipt of a request, an introductory shipment of...

books will be mailed.  The offer also advises, if we do not receive the shipping statement that accompanies the books marked canceled or otherwise hear from the customer, the next shipment will follow within four to six weeks.  Customers are informed they can cancel at any time.  Occasionally, we experience problems and we do our utmost to have them corrected as quickly as possible.   We have reviewed our records and Ms. [redacted] introductory shipment was invoiced on 6-8-17 and the first billed shipment was invoiced on 8-9-17.  We are sorry to learn that she did not receive the first shipment and we reversed the charges for both shipments back to her credit card.  She will see the refunds within 3-5 business days.  Additionally, we have cancelled her account and removed her name and mailing address from our mailing list.  Please allow 3-5 weeks for this to take effect.  We sincerely apologize for any inconvenience. If I can be of further assistance, please do not hesitate to contact me at ###-###-####.   Sincerely,  Denise W. Supervisor, Customer Service

Thank you for your recent email.  I do apologize for the delay in responding to your inquiry.  We appreciate your concern regarding the products [redacted] requested and want to help settle any questions or problems. Ms. [redacted] placed internet order #[redacted] on 11-22-16.  The order...

was shipped 2nd day delivery on 11-23-16. The UPS tracking number is [redacted].    We sincerely apologize for any confusion or inconvenience with her receiving her order.   If I can be of further assistance, please do not hesitate to contact me at ###-###-####.   Sincerely,   Denise W. Customer Service

Thank you for your recent email.  We appreciate your concern regarding the products sent to [redacted] and want to help settle any questions or problems.   Ms. [redacted] stated she has returned any recent packages and cancelled her account. We have reviewed our records and the...

necessary adjustments have been made.  The above listed account is now canceled with a zero balance.  We have removed Ms. [redacted]’s name and mailing address from our mailing list.  Please allow 3-5 weeks for this to take effect.   We sincerely apologize for any inconvenience.   If I can be of further assistance, please do not hesitate to contact me at ###-###-####.   Sincerely, Denise W. Supervisor, Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your recent correspondence.  We appreciate your concern regarding the products sent to [redacted] and want to help settle any questions or problems.   Our membership offers invite customers to try our books.  The offer also advises, if we do not receive the shipping...

statement that accompanies the free books marked canceled or otherwise hear from the customer, the next shipment will follow within thirty days.  Customers are informed they can cancel at any time.  Occasionally, we experience problems and we do our utmost to have them corrected as quickly as possible.   We have reviewed our records and the necessary adjustments have been made.  The above listed account is cancelled and we have reversed the charge back to Ms. [redacted]’s credit card.  We have removed Ms. [redacted]’s name and mailing address from our mailing list.  Please allow 3-5 weeks for this to take effect.   We sincerely apologize for any inconvenience.   If I can be of further assistance, please do not hesitate to contact me at ###-###-####.   Sincerely,  Denise W. Supervisor, Customer Service

Thank you for your recent email.  We appreciate your concern regarding the products and billing notices sent to [redacted] and want to help settle any questions or problems.   Ms. [redacted] stated she has returned any recent packages. We have reviewed our records and the...

necessary adjustments have been made.  The above listed account is now canceled with a zero balance.  We have removed Ms. [redacted]’s name and mailing address from our mailing list.  Please allow 3-5 weeks for this to take effect.   We sincerely apologize for any inconvenience.   If I can be of further assistance, please do not hesitate to contact me at ###-###-####. Sincerely, Denise W. Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]