The following references the complaint we received on April from the Revdex.com on behalf of Navy Federal member [redacted] ***The complaint was assigned an ID number of [redacted] .Navy Federal investigated our member’s concerns and Janice D***, Fraud Investigation Specialist, contacted her on AprilDuring the telephone conversation, [redacted] admitted that she had made a claim of fraud and that she was involved in an attempt to defraud Navy FederalDue to her admission, no funds will be credited to her accountIn addition, the restrictions placed on her account will remain in effect
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on June 2015, submitted by our member, [redacted] M*** We have researched the concerns presented in our member’s complaintIt was determined that loan ending in account number 701, which was cancelled on September 2011, was still showing on Corporal ***’s credit reportWe have submitted an update to the four nationwide credit bureaus, [redacted] , [redacted] , [redacted] and [redacted] , to remove all information related to the loan accountIn addition, we have verified that our member’s loan ending in account number 702, the balance of which was charged to our reserves, is reflected only once on his credit report If Corporal [redacted] has any questions, he may call us toll-free at ###-###- [redacted] (#### ); our Member Service Representatives are available to assist him hours a day, days a week
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on May 2015, submitted by our member, [redacted] In the year 2014, [redacted] attempted to obtain a $45,loan with Navy Federal using employment information, indicating her employment on the application as active duty military, Navy; however, [redacted] left military service in the year The loan was not granted and based on the member’s actions, her account was restrictedAlthough her electronic access was limited, [redacted] was able to remit payment to her credit card account via telephone, mail or at a branch officeIn accordance with [redacted] ’ request, her credit card balance was paid and the remaining funds in her savings and checking accounts were mailed to her address of recordHer accounts have been closed
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has reviewed our member’s concerns We have confirmed that [redacted] has consistently made payments of $to his Navy Federal Visa account in accordance with an agreement which he arranged with Attorney John S*** However, when the payment plan began, the account was days past due and the balance in question was approximately $24, In November 2013, [redacted] made two payments of $each; however, at the end of that month the Visa account was to days past due and we reported that data to the four nationwide consumer reporting agencies, Equifax, TransUnion, Experian and Innovis Our research confirmed that the data we have reported in our member’s name has been accurate and, therefore, cannot be removedThe monthly payments keep the account from becoming more delinquent His payments have reduced the balance to $15,397.00; the account is now in a current status Should [redacted] have any questions, he may call Kathryn B***, Supervisor, Consumer Loan Services, at ###-###-#### between 8:a.mand 4:p.m., Eastern time, weekdays
Tell us why here...This is in reference to the follcomplaint we received on June from the Revdex.com on behalf of Navy Federal member [redacted] B***, II The complaint was originally assigned an ID number of [redacted] As previously advised, Mr***’ entire savings balance was transferred to his checking account on May 2010; the transfer of $was made to pay an Automated Clearing House debit of $received from *** Beginning with his May statement, Mr [redacted] was notified each month that his savings account did not reflect the required minimum balance of $and he was asked to remit that amount Copies of pertinent statements have been forwarded to our memberAt this time, we have reopened his savings account; however, in the next days, he must remit a $deposit to retain the account Since the balance of Mr***’ personal expense loan, $572.68, was charged to our reserves, our membership suffered a loss in that amount Therefore, he may not be eligible for other accounts or services If he any questions, Mr [redacted] may call BBuser at ###-###-####, extension 48266, between 8:a.mand 4:p.m., Eastern time, weekdays
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has reviewed our member’s concerns When she initially requested a mortgage rate match, we requested that [redacted] provide copy of a Good Faith Estimate (GFE) and a Truth-in-Lending (TIL) form from the other lender in question Since she provided a Fees Worksheet rather than the requested documents, we again requested a dated GFE and TIL Once we received the correct forms, we were able to issue an offer with more favorable pricing terms than the one our member received from the other lender Celia S [redacted] , Manager, Mortgage Operations, spoke with [redacted] on May and was able to clear up the apparent misunderstanding Should M [redacted] have any additional concerns, she may call MsS [redacted] at ###-###-####, extension ***, between 8:a.mand 5:p.m., Pacific time, weekdays
The following references the complaint we received on June from the Revdex.com on behalf of Navy Federal member [redacted] ***, II The complaint was assigned an ID number of [redacted] Navy Federal has reviewed our records concerning Mr***’ claim We found that he established Navy Federal membership on December 2003; at that time, he opened a savings account and a checking account On April 2010, Mr [redacted] closed his existing savings account and the balance was transferred to a new account which he opened Although it is our custom to place a hold on $of a member’s savings account balance, we did not take this action on the new account On May 2010, Mr***’ entire savings balance was transferred to his checking account Subsequently, monthly statements were sent to Mr*** The statements indicated that the savings account did not reflect a balance and requested that the required $minimum be restored Should Mr [redacted] have any questions, he may call Juliane Day, Supervisor, Membership, at ###-###-####
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on June 2015, submitted by our member, [redacted] *** We have researched the concerns presented in our member’s complaintRashalon H***, Regional Manager, Mortgage Operations, attempted to contact Mr [redacted] by telephone; however, her attempt was unsuccessfulA review of our records confirms that several factors contributed to delays in the closing of the mortgage loan, including outstanding contract contingencies, requested changes to the loan terms requiring additional credit conditions to be met, and the coordination of schedules for all parties to be present at closingWe apologize to our member for any miscommunication which occurred during the processing of his loan requestMr***’ loan closed on July
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on May 2015, submitted by our member, [redacted] We have researched the concerns presented in our member’s complaint [redacted] called our Contact Center on May A review of our records confirms that during his conversation with our Contact Center Resolution Specialist, [redacted] requested written confirmation of information discussedOur member was advised that a written confirmation of each call is not feasible, and that the information provided in this instance was insufficient to generate a letterIf [redacted] has any questions, he may contact Kelsi G***, Supervisor, Contact Center Resolution, at ###-###-####, between the hours of 2:p.mand 10:p.m., Central time, Monday through Friday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The response is simply a lie It is to say the data reported to the credit reporting agencies is true. Navy Federal rejected my attempt to pay all past due amounts, and counter-offered a payment schedule that I have adhered to 100%.Navy Federal is plainly misleading the Revdex.com and the public Navy Federal has literally done the least amount of effort possible, which is to address zero claims and points of fact in my complaint and simply say "we are right."Also, the person they give me for a contact does not answer the phone, nor does Ryan G*** call me back So that is also a smokescreen.Navy Federal is a horrible group of people One person lies and they all work together to cover it up Amazing The arrogance is beyond explanation
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Due to the negligence on part or whole of NFCU and the investigation team, my account as well as my wifes left me and my family financially up side downWe have provided all documentation and fully cooperated with NFCUI have been a loyal NFCU customer since and have honestly have never had any issue until this pointMy wifes personal information was stolen and as well as video proof shows that the actions were not connected to us in any manner We have provided sworn statements that we do not know who any of these people wereI am the sole provider, and my wife would never take money from our account to intentionally leave us in financial disarrayOver $was taken from my account and left my account and the people who I have to pay money to a month behind in billsI am holding NFCU personally liable as well as negligent for not contacting me or my wife when any of the suspicious actions were going onAny other business would be personally taken to courtI am expecting NFCU to to restore and remove the restriction that was put on my wifes account and the full amount of money returned
Also the investigator treated me and my wife as if we were criminals, and as such insinuated we wereI want a full investigation placed on him concerning his ethics and profrssionalism which there is a lack of, and a formal review from NCUA concerning the policy that protects my accountI am sorry but I am not made of money and loosing $plus dollors is very hard on me and my familyI hope they understand that
Regards,
*** ***
The following references the complaint we received on June from the Revdex.com on behalf of Navy Federal member *** ** ***. The complaint was assigned an ID number of ***. Navy Federal has reviewed our member’s concerns. On June, Monique D***,
Supervisor, Credit Card Servicing, spoke with *** ***. She advised him that the charge of $2,had been placed in a dispute status. After an investigation, we issued *** *** a full credit on June. On June, we attempted to contact our member by telephone; since we were unable to reach him, we forwarded him a letter reflecting information concerning the credit. We now consider the case closed. If *** *** has any questions, he may call MsD*** at ###-###-#### between 8:a.mand 4:p.m., weekdays
This is in reference to complaint ID number ***, which was received by Navy Federal on June 2015, submitted by our member, *** ** ***We have researched the concerns presented in our member’s complaintWilliam G***, Contact Center Resolution Specialist, spoke with *** *** on
June and attempted to contact her again on June; a voicemail message was left for her on that dateAccording to our records, our member’s Checking Line of Credit (CLOC) was restricted on April due to the past-due status of the account; statements were issued to *** *** for April and May which reflected the delinquent statusThe account was subsequently closedIn the interest of member service, the CLOC has been reopened and is available for MsSimmons’ useAny questions regarding this matter may be directed to MrG*** at ###-###-####, between the hours of 5:p.mand 2:a.m., Central time, Sunday through Friday (flex-schedule days)
The following references the complaint we received on June from the Better BusinessBureau on behalf of Navy Federal member *** ***The complaint was assigned an IDnumber of ***.Navy Federal has researched our member’s concernOur records have confirmed that hismotorcycle loan
was paid off on January We had an electronic Certificate of Title onfile for the *** motorcycle which had secured the loanOn January, our lien wasreleased and we contacted the California Department of Motor Vehicles (DMV) and advised thatagency to forward the title to Mr*** at his Williamston, Michigan address at his request.Although we correctly provided the DMV with the Williamston, Michigan address, personnel atthe DMV forwarded the document to the address in the agency’s files, a Camp Pendleton,California addressWe are now working with Mr*** to assist him in obtaining a new title
Complaint: *** My name is *** *** I have a dispute claim and I tried to send a letter answer but when I submitted it I don't know where it went so I writing youIn reply to their answer: This ordeal has been crazy I should be grieving but I'm fighting a claim on death certificates I was not told about any contract I did business with a guy who told me the price included copies of death certicifaces and would mail them once they came in when I called I would get no not in finely probably after serveral times I get office mgr telling me oh your stepdaughter got them after the service and I'm like how is that possible I paid for them their mine she had no business getting them the guy told me he would mail them to me then the gal said its a contract stepdaughter signed a contract I signed one on the cremation included were certificates again same thing I understand the stepdaughter came in to pick up remains by law she is required to get ONE not or those were mine alsoI am the wife she then called stepdaughter which told her she mailed them to me certified it doesn't take weeks to get to to me and I got no notice they were at my house trying to get to me I asked for a tracking number to didn't get one then it wS changed the stepdaughter mailed them to the niece who als had no business getting them I was tired on head games office mgr said we will order at our cost new ones ok fine at your cost then I should also be reimbursed for my time and STRESS yes I got the certicifaces finely big deal I needed them in a timely matter not almost months I also want to make clear no of this dispute matter be engaged to the stepdaughter or neice by choice theirs I'm no longer relatated sincerely d mcmillen
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
It is ridiculous The response is simply a refusal to take responsibility by an ethically challenged organization The payment arrangements of $per month override and supplant the payment terms of the original closed account Furthermore, I have made numerous inquiries and was told I had to talk to John S*** to get the situation resolved I wrote NCFU and John S*** and received zero response Now that I have the account current, NFCU does not even report on the account So they report only negative info and not positive I called NFCU and rec orded the call telling me they could give me no information, and that the only person who could help was the ever silent John S***.They report me late for two years when I made the payments arranged on schedule, refused to answer question about how to correct the overdue reporting, and now that it is current by the original payment standard, I finally get told all I had to do was make a one time additional payment to get it fixed TWO YEARS AGO! Almost every item reported to the credit reporting agencies is incorrect, the payment amount required, the balance, the account closed date, are all wrong I have done research and found the reason the reporting is done like this is because their payment and credit reporting Software does not have the ability to be adjuted for payment arrangement overrides like the one I arranged NFCU ineffective software, combined with an ineffectual management of credit reporting has defamed my credit I have no choice but to take this to court It's an easy win, and I am more than glad to do it Finally, my rank is CAPTAIN, and I have told you this before if you check your messages on my account
Regards,
*** *** * *** *** ***
This is in reference to complaint ID number ***, which was received by Navy Federal on July 2015, submitted by *** ***
We have researched the concerns presented in Ms***’ complaintMichael J***, Business Development Specialist III, contacted Ms*** by telephone on July,
and confirmed that her address has been removed from our recordsWe apologize for any frustration Ms*** experienced during her attempt to resolve this matter
This is in reference to the follcomplaint we received on July from the Revdex.com on behalf of Navy Federal member *** ** ***The complaint was originally assigned an ID number of ***.Pursuant to the Fair Credit Reporting Act, we are required to report fair and accurate data to the major credit reporting agenciesWe have thoroughly investigated our member’s claims and found that the information we reported to the credit bureaus as of the last reporting date, June 2015, is accurate and does not warrant any adjustmentsThe account in question is presently being reported in a current status.Should *** *** have questions, he may contact Ryan G***, Assistant Supervisor, Consumer Loan Servicing, at ###-###-#### between 9:a.mand 5:p.m., Central time, weekdays
8/2/2016In response to complaint ID ***We understand the grief of the loss of a spouse by the complainantWe do our best to honor wishes from all family membersWe are also bound by the laws of the State of New Mexico and by the policies of our business owner.In this case, the spouse of the deceased, was living in another stateThe decease's daughter was in our town, where the death of her father occurredThe daughter met with our funeral arranger and agreed on cremation services and merchandise that was her father's wishesThe daughter signed the purchase agreement, which obligated both parties to provide services and for payment of those servicesThe spouse was required to authorize the cremation in which we forwarded the documents to her for her signatureThecremation authorization does not state anything about death certificatesThe step-daughter informed her step-mother of the costs involved and the spouse submitted payment for the services agreed onThe complainant did not sign the purchase agreement.Death certificates were submitted to the Doctor for his signature and then filed with the State of New MexicoCertified copied were issued several days laterSince the daughter had signed our agreement, the death certificates were given to herWhen the complainant called about the death certificates and how she wanted them, we contacted the daughter about her step-mother's concernWe were told that the daughter had mailed them to her step-mother and informed the complainant about the actions that were taken by her stepdaughterThere is no law that states to whom death certificates are distributed in New Mexico and our policy, unless written a directive by the agreement signer stating their intentions, the death certificates are presented to the signer of the agreementThere were no written instructions in our case file.Seeing that there was a communication issue between families, we took it upon our funeral home to purchase the same number of death certificates initially requested and mail them directly to the complainant at no additional chargesYes, there was a delay in getting those death certificates to the complainant but we were allowing family to resolve the issues.Respectfully,Mel W***, Manager
This is in reference to complaint ID number ***, which was received by Navy Federal on June 2015, submitted by our member, *** M***
We have researched the concerns presented in our member’s complaintIt was determined that loan ending in account number 701, which was
cancelled on September 2011, was still showing on Corporal ***’s credit reportWe have submitted an update to the four nationwide credit bureaus, ***, ***, *** and ***, to remove all information related to the loan accountIn addition, we have verified that our member’s loan ending in account number 702, the balance of which was charged to our reserves, is reflected only once on his credit report
If Corporal *** has any questions, he may call us toll-free at ###-###-*** (#### ); our Member Service Representatives are available to assist him hours a day, days a week
The following references the complaint we received on April from the Revdex.com on behalf of Navy Federal member [redacted] ***The complaint was assigned an ID number of [redacted] .Navy Federal investigated our member’s concerns and Janice D***, Fraud Investigation Specialist, contacted her on AprilDuring the telephone conversation, [redacted] admitted that she had made a claim of fraud and that she was involved in an attempt to defraud Navy FederalDue to her admission, no funds will be credited to her accountIn addition, the restrictions placed on her account will remain in effect
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on June 2015, submitted by our member, [redacted] M*** We have researched the concerns presented in our member’s complaintIt was determined that loan ending in account number 701, which was cancelled on September 2011, was still showing on Corporal ***’s credit reportWe have submitted an update to the four nationwide credit bureaus, [redacted] , [redacted] , [redacted] and [redacted] , to remove all information related to the loan accountIn addition, we have verified that our member’s loan ending in account number 702, the balance of which was charged to our reserves, is reflected only once on his credit report If Corporal [redacted] has any questions, he may call us toll-free at ###-###- [redacted] (#### ); our Member Service Representatives are available to assist him hours a day, days a week
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on May 2015, submitted by our member, [redacted] In the year 2014, [redacted] attempted to obtain a $45,loan with Navy Federal using employment information, indicating her employment on the application as active duty military, Navy; however, [redacted] left military service in the year The loan was not granted and based on the member’s actions, her account was restrictedAlthough her electronic access was limited, [redacted] was able to remit payment to her credit card account via telephone, mail or at a branch officeIn accordance with [redacted] ’ request, her credit card balance was paid and the remaining funds in her savings and checking accounts were mailed to her address of recordHer accounts have been closed
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has reviewed our member’s concerns We have confirmed that [redacted] has consistently made payments of $to his Navy Federal Visa account in accordance with an agreement which he arranged with Attorney John S*** However, when the payment plan began, the account was days past due and the balance in question was approximately $24, In November 2013, [redacted] made two payments of $each; however, at the end of that month the Visa account was to days past due and we reported that data to the four nationwide consumer reporting agencies, Equifax, TransUnion, Experian and Innovis Our research confirmed that the data we have reported in our member’s name has been accurate and, therefore, cannot be removedThe monthly payments keep the account from becoming more delinquent His payments have reduced the balance to $15,397.00; the account is now in a current status Should [redacted] have any questions, he may call Kathryn B***, Supervisor, Consumer Loan Services, at ###-###-#### between 8:a.mand 4:p.m., Eastern time, weekdays
Tell us why here...This is in reference to the follcomplaint we received on June from the Revdex.com on behalf of Navy Federal member [redacted] B***, II The complaint was originally assigned an ID number of [redacted] As previously advised, Mr***’ entire savings balance was transferred to his checking account on May 2010; the transfer of $was made to pay an Automated Clearing House debit of $received from *** Beginning with his May statement, Mr [redacted] was notified each month that his savings account did not reflect the required minimum balance of $and he was asked to remit that amount Copies of pertinent statements have been forwarded to our memberAt this time, we have reopened his savings account; however, in the next days, he must remit a $deposit to retain the account Since the balance of Mr***’ personal expense loan, $572.68, was charged to our reserves, our membership suffered a loss in that amount Therefore, he may not be eligible for other accounts or services If he any questions, Mr [redacted] may call BBuser at ###-###-####, extension 48266, between 8:a.mand 4:p.m., Eastern time, weekdays
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has reviewed our member’s concerns When she initially requested a mortgage rate match, we requested that [redacted] provide copy of a Good Faith Estimate (GFE) and a Truth-in-Lending (TIL) form from the other lender in question Since she provided a Fees Worksheet rather than the requested documents, we again requested a dated GFE and TIL Once we received the correct forms, we were able to issue an offer with more favorable pricing terms than the one our member received from the other lender Celia S [redacted] , Manager, Mortgage Operations, spoke with [redacted] on May and was able to clear up the apparent misunderstanding Should M [redacted] have any additional concerns, she may call MsS [redacted] at ###-###-####, extension ***, between 8:a.mand 5:p.m., Pacific time, weekdays
The following references the complaint we received on June from the Revdex.com on behalf of Navy Federal member [redacted] ***, II The complaint was assigned an ID number of [redacted] Navy Federal has reviewed our records concerning Mr***’ claim We found that he established Navy Federal membership on December 2003; at that time, he opened a savings account and a checking account On April 2010, Mr [redacted] closed his existing savings account and the balance was transferred to a new account which he opened Although it is our custom to place a hold on $of a member’s savings account balance, we did not take this action on the new account On May 2010, Mr***’ entire savings balance was transferred to his checking account Subsequently, monthly statements were sent to Mr*** The statements indicated that the savings account did not reflect a balance and requested that the required $minimum be restored Should Mr [redacted] have any questions, he may call Juliane Day, Supervisor, Membership, at ###-###-####
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on June 2015, submitted by our member, [redacted] *** We have researched the concerns presented in our member’s complaintRashalon H***, Regional Manager, Mortgage Operations, attempted to contact Mr [redacted] by telephone; however, her attempt was unsuccessfulA review of our records confirms that several factors contributed to delays in the closing of the mortgage loan, including outstanding contract contingencies, requested changes to the loan terms requiring additional credit conditions to be met, and the coordination of schedules for all parties to be present at closingWe apologize to our member for any miscommunication which occurred during the processing of his loan requestMr***’ loan closed on July
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on May 2015, submitted by our member, [redacted] We have researched the concerns presented in our member’s complaint [redacted] called our Contact Center on May A review of our records confirms that during his conversation with our Contact Center Resolution Specialist, [redacted] requested written confirmation of information discussedOur member was advised that a written confirmation of each call is not feasible, and that the information provided in this instance was insufficient to generate a letterIf [redacted] has any questions, he may contact Kelsi G***, Supervisor, Contact Center Resolution, at ###-###-####, between the hours of 2:p.mand 10:p.m., Central time, Monday through Friday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The response is simply a lie It is to say the data reported to the credit reporting agencies is true. Navy Federal rejected my attempt to pay all past due amounts, and counter-offered a payment schedule that I have adhered to 100%.Navy Federal is plainly misleading the Revdex.com and the public Navy Federal has literally done the least amount of effort possible, which is to address zero claims and points of fact in my complaint and simply say "we are right."Also, the person they give me for a contact does not answer the phone, nor does Ryan G*** call me back So that is also a smokescreen.Navy Federal is a horrible group of people One person lies and they all work together to cover it up Amazing The arrogance is beyond explanation
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Due to the negligence on part or whole of NFCU and the investigation team, my account as well as my wifes left me and my family financially up side downWe have provided all documentation and fully cooperated with NFCUI have been a loyal NFCU customer since and have honestly have never had any issue until this pointMy wifes personal information was stolen and as well as video proof shows that the actions were not connected to us in any manner We have provided sworn statements that we do not know who any of these people wereI am the sole provider, and my wife would never take money from our account to intentionally leave us in financial disarrayOver $was taken from my account and left my account and the people who I have to pay money to a month behind in billsI am holding NFCU personally liable as well as negligent for not contacting me or my wife when any of the suspicious actions were going onAny other business would be personally taken to courtI am expecting NFCU to to restore and remove the restriction that was put on my wifes account and the full amount of money returned
Also the investigator treated me and my wife as if we were criminals, and as such insinuated we wereI want a full investigation placed on him concerning his ethics and profrssionalism which there is a lack of, and a formal review from NCUA concerning the policy that protects my accountI am sorry but I am not made of money and loosing $plus dollors is very hard on me and my familyI hope they understand that
Regards,
*** ***
The following references the complaint we received on June from the Revdex.com on behalf of Navy Federal member *** ** ***. The complaint was assigned an ID number of ***. Navy Federal has reviewed our member’s concerns. On June, Monique D***,
Supervisor, Credit Card Servicing, spoke with *** ***. She advised him that the charge of $2,had been placed in a dispute status. After an investigation, we issued *** *** a full credit on June. On June, we attempted to contact our member by telephone; since we were unable to reach him, we forwarded him a letter reflecting information concerning the credit. We now consider the case closed. If *** *** has any questions, he may call MsD*** at ###-###-#### between 8:a.mand 4:p.m., weekdays
This is in reference to complaint ID number ***, which was received by Navy Federal on June 2015, submitted by our member, *** ** ***We have researched the concerns presented in our member’s complaintWilliam G***, Contact Center Resolution Specialist, spoke with *** *** on
June and attempted to contact her again on June; a voicemail message was left for her on that dateAccording to our records, our member’s Checking Line of Credit (CLOC) was restricted on April due to the past-due status of the account; statements were issued to *** *** for April and May which reflected the delinquent statusThe account was subsequently closedIn the interest of member service, the CLOC has been reopened and is available for MsSimmons’ useAny questions regarding this matter may be directed to MrG*** at ###-###-####, between the hours of 5:p.mand 2:a.m., Central time, Sunday through Friday (flex-schedule days)
The following references the complaint we received on June from the Better BusinessBureau on behalf of Navy Federal member *** ***The complaint was assigned an IDnumber of ***.Navy Federal has researched our member’s concernOur records have confirmed that hismotorcycle loan
was paid off on January We had an electronic Certificate of Title onfile for the *** motorcycle which had secured the loanOn January, our lien wasreleased and we contacted the California Department of Motor Vehicles (DMV) and advised thatagency to forward the title to Mr*** at his Williamston, Michigan address at his request.Although we correctly provided the DMV with the Williamston, Michigan address, personnel atthe DMV forwarded the document to the address in the agency’s files, a Camp Pendleton,California addressWe are now working with Mr*** to assist him in obtaining a new title
Complaint: *** My name is *** *** I have a dispute claim and I tried to send a letter answer but when I submitted it I don't know where it went so I writing youIn reply to their answer: This ordeal has been crazy I should be grieving but I'm fighting a claim on death certificates I was not told about any contract I did business with a guy who told me the price included copies of death certicifaces and would mail them once they came in when I called I would get no not in finely probably after serveral times I get office mgr telling me oh your stepdaughter got them after the service and I'm like how is that possible I paid for them their mine she had no business getting them the guy told me he would mail them to me then the gal said its a contract stepdaughter signed a contract I signed one on the cremation included were certificates again same thing I understand the stepdaughter came in to pick up remains by law she is required to get ONE not or those were mine alsoI am the wife she then called stepdaughter which told her she mailed them to me certified it doesn't take weeks to get to to me and I got no notice they were at my house trying to get to me I asked for a tracking number to didn't get one then it wS changed the stepdaughter mailed them to the niece who als had no business getting them I was tired on head games office mgr said we will order at our cost new ones ok fine at your cost then I should also be reimbursed for my time and STRESS yes I got the certicifaces finely big deal I needed them in a timely matter not almost months I also want to make clear no of this dispute matter be engaged to the stepdaughter or neice by choice theirs I'm no longer relatated sincerely d mcmillen
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
It is ridiculous The response is simply a refusal to take responsibility by an ethically challenged organization The payment arrangements of $per month override and supplant the payment terms of the original closed account Furthermore, I have made numerous inquiries and was told I had to talk to John S*** to get the situation resolved I wrote NCFU and John S*** and received zero response Now that I have the account current, NFCU does not even report on the account So they report only negative info and not positive I called NFCU and rec orded the call telling me they could give me no information, and that the only person who could help was the ever silent John S***.They report me late for two years when I made the payments arranged on schedule, refused to answer question about how to correct the overdue reporting, and now that it is current by the original payment standard, I finally get told all I had to do was make a one time additional payment to get it fixed TWO YEARS AGO! Almost every item reported to the credit reporting agencies is incorrect, the payment amount required, the balance, the account closed date, are all wrong I have done research and found the reason the reporting is done like this is because their payment and credit reporting Software does not have the ability to be adjuted for payment arrangement overrides like the one I arranged NFCU ineffective software, combined with an ineffectual management of credit reporting has defamed my credit I have no choice but to take this to court It's an easy win, and I am more than glad to do it Finally, my rank is CAPTAIN, and I have told you this before if you check your messages on my account
Regards,
*** *** * *** *** ***
This is in reference to complaint ID number ***, which was received by Navy Federal on July 2015, submitted by *** ***
We have researched the concerns presented in Ms***’ complaintMichael J***, Business Development Specialist III, contacted Ms*** by telephone on July,
and confirmed that her address has been removed from our recordsWe apologize for any frustration Ms*** experienced during her attempt to resolve this matter
This is in reference to the follcomplaint we received on July from the Revdex.com on behalf of Navy Federal member *** ** ***The complaint was originally assigned an ID number of ***.Pursuant to the Fair Credit Reporting Act, we are required to report fair and accurate data to the major credit reporting agenciesWe have thoroughly investigated our member’s claims and found that the information we reported to the credit bureaus as of the last reporting date, June 2015, is accurate and does not warrant any adjustmentsThe account in question is presently being reported in a current status.Should *** *** have questions, he may contact Ryan G***, Assistant Supervisor, Consumer Loan Servicing, at ###-###-#### between 9:a.mand 5:p.m., Central time, weekdays
8/2/2016In response to complaint ID ***We understand the grief of the loss of a spouse by the complainantWe do our best to honor wishes from all family membersWe are also bound by the laws of the State of New Mexico and by the policies of our business owner.In this case, the spouse of the deceased, was living in another stateThe decease's daughter was in our town, where the death of her father occurredThe daughter met with our funeral arranger and agreed on cremation services and merchandise that was her father's wishesThe daughter signed the purchase agreement, which obligated both parties to provide services and for payment of those servicesThe spouse was required to authorize the cremation in which we forwarded the documents to her for her signatureThecremation authorization does not state anything about death certificatesThe step-daughter informed her step-mother of the costs involved and the spouse submitted payment for the services agreed onThe complainant did not sign the purchase agreement.Death certificates were submitted to the Doctor for his signature and then filed with the State of New MexicoCertified copied were issued several days laterSince the daughter had signed our agreement, the death certificates were given to herWhen the complainant called about the death certificates and how she wanted them, we contacted the daughter about her step-mother's concernWe were told that the daughter had mailed them to her step-mother and informed the complainant about the actions that were taken by her stepdaughterThere is no law that states to whom death certificates are distributed in New Mexico and our policy, unless written a directive by the agreement signer stating their intentions, the death certificates are presented to the signer of the agreementThere were no written instructions in our case file.Seeing that there was a communication issue between families, we took it upon our funeral home to purchase the same number of death certificates initially requested and mail them directly to the complainant at no additional chargesYes, there was a delay in getting those death certificates to the complainant but we were allowing family to resolve the issues.Respectfully,Mel W***, Manager
This is in reference to complaint ID number ***, which was received by Navy Federal on June 2015, submitted by our member, *** M***
We have researched the concerns presented in our member’s complaintIt was determined that loan ending in account number 701, which was
cancelled on September 2011, was still showing on Corporal ***’s credit reportWe have submitted an update to the four nationwide credit bureaus, ***, ***, *** and ***, to remove all information related to the loan accountIn addition, we have verified that our member’s loan ending in account number 702, the balance of which was charged to our reserves, is reflected only once on his credit report
If Corporal *** has any questions, he may call us toll-free at ###-###-*** (#### ); our Member Service Representatives are available to assist him hours a day, days a week