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Harper's Heating & Plumbing

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Harper's Heating & Plumbing Reviews (48)

This is in reference to complaint ID number ***, which was received by Navy Federal on June, submitted by our member, *** ***We have researched the concerns presented in our member’s complaintNavy Federal received Miss ***’s dispute claim for an ATM transaction with ***
***A provisional credit of $was issued by Navy Federal to Miss ***’s checking account on May 2015, and she was notified of this actionA chargeback was filed by Navy Federal via the dispute process*** *** contested the dispute claim, advising Navy Federal that the ATM was in balance (no cash overage or underage) the day of the transaction and that funds successfully dispensedMiss *** requested to further contest the merchant rebuttal and, in accordance with our member’s request, Navy Federal will continue to dispute the claim with *** ***Navy Federal will contact Miss *** regarding the status of her claim by July The provisional credit of $will remain in Miss ***’s account as we continue the investigation with the merchantAny questions regarding this matter may be directed to Lindsay D*** Supervisor, Debit Card Dispute, directly at ###-###-####, between the hours of 8:a.mand 4:p.m., Central time, Monday through Friday

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** From: *** *** Date: Tue, Jul 28, at 11:AMSubject: #***To: ***Hi,Navy Federal Credit Union has resolved the issueI think that the loan department separate from Navy Federal' s other departments need customer service training.*** *** Claim# ***

July 19, 2016This is in response to complaint ID ***,All funeral services are written on a document call "Statement of Funeral Goods and Services"It is a document agreement between the funeral home providing services and merchandise and the "Buyer"We both agree on items and terms of the
"Statement", the "Buyer" is obligated to pay for services and merchandise and the "Seller" is obligated to perform the services and provide the merchandise agreed uponThere are services and items that are provided by a third party that may be included on the "Statement of Funeral Goods and Services" that the funeral home receives money from the buyer to pay these third party vendors as well as the funeral home's services and merchandiseOne of those vendors in Death Certificates from the State in which the person passed awaySubmitting to the State takes place only after a physician has signed the death certificateThis waiting period of a Physician's signature depends solely on the Physician's timetablePayment for the entire bill is the responsibility of the "Buyer"How funds are obtained for payments are solely the buyer's responsibility.In the case of the complaint, the complainant states that she never received death certificatesDeath certificates were received and given to the "Buyer" as we are obligated to doWhen complainant called about the death certificates, she was told that her stepdaughter, the Buyer, had received themShe stated the since it was her funds that paid for funeral services, she should have received them, which is falseWe contacted the stepdaughter about the situation and the stepdaughter told the funeral home that the death certificates were sent to the complainant by certified mail and that the Post Office had stated that on two occasions, the death certificates were taken for delivery and a signatureOn the third attempt, the death certificates would be returned to the stepdaughterWe informed the complainant about the action her stepdaughter was taking to get her the death certificates.After a few days had past, the complainant emailed our office again about not receiving the death certificatesWe again explained that since her stepdaughter had signed our agreement, it was her we had to give the death certificates toI told our office manager to respond back to the complainant that our funeral home would purchase the number of death certificates that was on the original request and mail them directly to her at our expenseThose new death certificates were mailed on July 7, and received by the complainant on July 11, in California.Respectfully,Mel W***, Manager

The following references the complaint we received on 25 June from the Revdex.com on behalf of Navy Federal member *** ** ***. The complaint was assigned an ID number of ***.We have reviewed the concerns in *** ***’s complaint. Although ***
***’s membership application was approved on June, during a standard review of information, we found discrepancies with the information provided by *** ***. Navy Federal has a responsibility to verify the identity of all our members and confirm their eligibility for membership. Accordingly, we have requested that *** *** provide documentation to prove his eligibility for membership and confirm hisidentity; to date, we have not received the requested documentation from *** ***. Under the Federal Credit UnionAct, Navy Federal is not permitted to lend funds to non-members.Should *** *** have any questions, he may call us at 1-888-842-NFCU (6328); representatives are available hours a day, seven days a week

This is in reference to complaint ID number ***, which was received by Navy Federal on May 2015, submitted by our member, *** *** ***We have researched the concerns presented in our member’s complaint*** *** called our Contact Center on May A review of our records
confirms that during his conversation with our Contact Center Resolution Specialist, *** *** requested written confirmation of information discussedOur member was advised that a written confirmation of each call is not feasible, and that the information provided in this instance was insufficient to generate a letterIf *** *** has any questions, he may contact Kelsi G***, Supervisor, Contact Center Resolution, at ###-###-####, between the hours of 2:p.mand 10:p.m., Central time, Monday through Friday

This is in reference to complaint ID number ***, which was received by Navy Federal on July 2015, submitted by our member, *** *** ***
We have researched the concerns presented in our member’s complaintGracie C***, Assistant Manager, Pensacola Mortgage Processing,
contacted Mr*** by telephone on July to discuss the circumstances of his mortgage loan requestThe original interest rate selected by our member would have given him more funds at closing than allowed for an FHA streamline refinance; it was necessary to adjust the rate to comply with FHA guidelines
Following his discussion with MsC***, Mr*** decided to proceed with his mortgage, and his loan closed on July

The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member *** ** ***. The complaint was assigned an ID number of ***. Navy Federal has reviewed our member’s concerns. We have confirmed that
*** *** has consistently made payments of $to his Navy Federal Visa account in accordance with an agreement which he arranged with Attorney John S***. However, when the payment plan began, the account was days past due and the balance in question was approximately $24,069.22. In November 2013, *** *** made two payments of $each; however, at the end of that month the Visa account was to days past due and we reported that data to the four nationwide consumer reporting agencies, Equifax, TransUnion, Experian and Innovis. Our research confirmed that the data we have reported in our member’s name has been accurate and, therefore, cannot be removed. The monthly payments keep the account from becoming more delinquent. His payments have reduced the balance to $15,397.00; the account is now in a current status. Should *** *** have any questions, he may call Kathryn B***, Supervisor, Consumer Loan Services, at ###-###-#### between 8:a.mand 4:p.m., Eastern time, weekdays

The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member *** ** ***. The complaint was assigned an ID number of ***. Navy Federal has reviewed our member’s concerns. Lindsay D***, Supervisor,
Debit Card Dispute, contacted *** *** by telephone on June. *** *** advised MsD*** that he has filed his dispute with ***, the financial institution which holds the account into which he was attempting to make a deposit. MsD*** confirmed that this is the correct procedure in this instance, and that *** will be responsible for recovering the funds in question via the dispute process

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