HarperCollins Reviews (%countItem)
HarperCollins Rating
Address: 195 Broadway, New York, New York, United States, 10007-3100
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Finally got email replies from someone with a personal address, still no job title indicating supervisory position and still unclear when order will be shipped.
Got an email from Tanya this morning around 5am Pacific time, who did not sign it with any title in spite of me already asking for a supervisor that there is a credit coming. Well I already got a rep (Morgane) that said that days ago and it never showed. These people are UNPROFESSIONAL.
I mean 9:48am Pacific time so 12:48pm Easter time
Charges were for 302.62 on 8/5 and 8/11 original order was placed with Caleb, and of course no call number have to reference times of calls only. Follow up was with Morgane on 9:48am 8/9 so I guess 12:48am who said they are supposed to be refunding $26, but apparently there are people who just push buttons not knowing how to do credit card transactions.
Your company Harper Collins seems to be proud of its long history to book purchers. This is just not true for our group as Harper Collins has failed to supply the correct books or let us know when they might be shipped. Lousy way to handle your reputatuin. I am asking for the last time, when will we get our books and or suitable remuneration.
Jon Taylor
For one I never received my two books for $2 or whatever the deal was. Also, I was charged over $26 when I did not authorize it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I was charged $1.07 on August , 2020, $26.75 on August , 2020, and $26.75 on September , 2020. I did not authorize any charges for this merchant, and I don’t use PayPal often so I didn’t notice I was being charged until August , 2020. I can’t get a response from the merchant to cancel and get a refund for all charges, and I haven’t received any books.
Consumer: - ***Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to
*** and want to help settle any questions or problems.According to our records, an order was received in the name
of *** and entered into our system on 8//20. In accordance with our offer, the
introductory shipment consisting of two free books from the I Can Read! Book
Club was shipped on 8//20 for a total of $1.07 for shipping and handling and
tax. A confirmation email was sent to *** on 8//20.On 8//20, approximately two weeks later, in accordance
with our offer a credit card charge was processed in the amount of $26.75 for
the first subsequent shipment and the shipment was released from the warehouse
on 9/*/20. A shipment confirmation email was sent to *** on 9/*/20. A third shipment was shipped on 9//20.On 9/*/20, a specials order was created. A postcard announcing
the specials program was mailed to the customer on the same day. On 10/*/20, in
accordance with our offer, a credit card charge was processed in the amount of
$32.15 for the first specials shipment and the shipment was released from the
warehouse on 10/*/20. A shipment confirmation email was sent to *** on 10/*/20. We have reviewed our records and the necessary
adjustments have been made. We have refunded ***’ PayPal account in the amount of $26.75, $26.75, and $32.15, for a total of $85.65.
They will see the credits within 2-5 business days. We have also
cancelled the above listed account. No further shipments will be sent. The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist. We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of service to in
the future.Sincerely,Denise WCustomer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I tried to cancel my account almost immediately once I realized it was a subscription. That was completely ignored and I was still billed. 26.25. I just want my account cancelled, erased, deleted and a refund please.
Consumer: ***Thank you for your recent email. We at HarperCollins
Publishers appreciate your concern regarding the products sent to *** and
want to help settle any questions or problems.According to our records, an order was received in the name of *** and entered into our system on 7//20. In accordance with our
offer, the introductory shipment consisting of two free books from the I Can
Read! Book Club was shipped on 7/*** for a total of $1.06 for shipping and
handling and tax. A confirmation email was sent to *** on
7//20.On 9//20, approximately two weeks later, in accordance with our
offer a credit card charge was processed in the amount of $26.52 for the first
subsequent shipment and the shipment was released from the warehouse9//20. A
shipment confirmation email was sent to *** on 9//20.We have reviewed our records and the necessary adjustments have
been made. We have refunded ***’s PayPal account $26.52 as
requested. They will see the credit within 2-5 business days. We
have also cancelled the above listed account. No further shipments will
be sent. The details of the offer are in the membership agreement, as well
as the Terms & Conditions. The customer must “check” the Terms &
Conditions before the order is processed, to indicated that they have read and
agreed to the terms of the offer. We also send the customer an email
confirmation when shipping their next shipment to let the customer know their
next shipment is on its way. In addition, included in the first shipment
is a comprehensive Welcome Brochure. If at any time they change their
mind or need to make a change to delivery, our customer service team is
available by phone or email and is happy to assist. We sincerely apologize for any inconvenience or concern this
situation has caused ***, and we hope we can be of service to in the
future.Sincerely,Denise WCustomer Service Supervisor
I order a kids book for $1 but got charged $26.50 and I already unsubscribe through the message text but still got charge second time $26.50.
BETTER BUSINESS BUREA 10/*/20CUSTOMER
EXPERIENCE INFORMATION (ID#***) Consumer: ***Thank you for your recent email. We at HarperCollins
Publishers appreciate your concern regarding the products sent to *** and
want to help settle any questions or problems.According to our records, an order was received in the name of *** and entered our system on 7//20. In accordance with our offer, the
introductory shipment consisting of two free books from the I Can Read! Book
Club was shipped on 7//20 for a total of $1.08 for shipping and handling and
tax. A confirmation email was sent to *** on 8/*/20.On 8//20, approximately two weeks later, in accordance with our
offer a credit card charge was processed in the amount of $26.90 for the first
subsequent shipment and the shipment was released from the warehouse 8//20. A
shipment confirmation email was sent to *** on 8//20. A third shipment was shipped
on 9//20 and a credit card charge was processed in the amount of $26.90.We have reviewed our records and the necessary adjustments have
been made. We have refunded *** credit card $26.50 and $26.50 totaling
$53.00 as requested. They will see the credit within 2-5 business
days. We have also cancelled the above listed account. No further
shipments will be sent. The details of the offer are in the membership agreement, as well
as the Terms & Conditions. The customer must “check” the Terms &
Conditions before the order is processed, to indicated that they have read and
agreed to the terms of the offer. We also send the customer an email
confirmation when shipping their next shipment to let the customer know their
next shipment is on its way. In addition, included in the first shipment
is a comprehensive Welcome Brochure. If at any time they change their
mind or need to make a change to delivery, our customer service team is
available by phone or email and is happy to assist. We sincerely apologize for any inconvenience or concern this
situation has caused ***, and we hope we can be of service to in the
future.Sincerely,Denise WCustomer Service Supervisor
I was supposed to get 2 books for $1 and didn’t sign up for a subscription to the I Can Read Book Club . I did receive the 2 books . I didn’t notice the deduction from my paypal account until yesterday when they took a payment of $33 then a payment of $27 also last month a payment of $27
I do believe this is a scam because I have not been receiving books . I have canceled anything going to HarperCollins but I am out the money . I want the money back .
Consumer: - ***
Thank you for your recent email. We at HarperCollins
Publishers appreciate your concern regarding the products sent to ***
and want to help settle any questions or problems.
According to our records, an order was received in the name of *** and entered into our system on 7//20. In accordance with our offer, the introductory shipment consisting of
two free books from the I Can Read! Book Club was shipped on 7//20 for a
total of $1.11 for shipping and handling and tax. A confirmation email was sent
to *** on 07//20.
On 8/*/20, approximately two weeks later, in accordance with our
offer a credit card charge was processed in the amount of $27.56 for the first
subsequent shipment and the shipment was released from the warehouse on 8//20.
A shipment confirmation email was sent to *** on 8//20. A third shipment was shipped on 9//20 and a
credit card charge was processed in the amount of $27.56.
On 8//20, a specials order was created. A postcard announcing
the specials program was mailed to the customer on the same day. On 9//20, in
accordance with our offer, a credit card charge was processed in the amount of
$33.13 for the first specials shipment and the shipment was released from the
warehouse on 9//20. A shipment confirmation email was sent to ***
on 9//20.
We have reviewed our records and the necessary adjustments have
been made. We have refunded ***’s PayPal account in the amount of
$27.56, $27.56 and $33.13, for a total of $88.25. They will see the
credits within 2-5 business days. We have also cancelled the above listed
account. No further shipments will be sent.
The details of the offer are in the membership agreement, as well
as the Terms & Conditions. The customer must “check” the Terms &
Conditions before the order is processed, to indicated that they have read and
agreed to the terms of the offer. We also send the customer an email
confirmation when shipping their next shipment to let the customer know their
next shipment is on its way. In addition, included in the first shipment
is a comprehensive Welcome Brochure. If at any time they change their
mind or need to make a change to delivery, our customer service team is
available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern this
situation has caused ***, and we hope we can be of service to in the
future.
Sincerely,Denise WCustomer Service Supervisor
I was charged two different amounts 7 days apart for a book subscription that’s once a month. I also don’t have active tracking or the product from the first charge on the ***. The charge in the *** was for the wrong amount. I’ve tried contacting them and the email doesn’t work and nobody answers the phone.
Consumer:
Thank you for your recent email. We at HarperCollins
Publishers appreciate your concern regarding the products sent to *** and
want to help settle any questions or problems.
According to our records, an order was received in the name of *** and entered into our system on 7//20. In accordance with our
offer, the introductory shipment consisting of two free books from the I Can
Read! Book Club was shipped on 7//20 for a total of $6.41 for shipping and
handling and tax. A confirmation email was sent to *** on
7//20.
On 8/*/20, approximately two weeks later, in accordance with our
offer a credit card charge was processed in the amount of $26.69 for the first
subsequent shipment and the shipment was released from the warehouse 8//20. A
shipment confirmation email was sent to *** on 8//20. A third shipment was shipped on 9//20 and a
credit card charge was processed in the amount of $26.69.
We have reviewed our records and the necessary adjustments have
been made. We have refunded ***’s PayPal account $26.69 and $26.69,
for a total of $53.38 as requested. They will see the credit within 2-5
business days. We have also cancelled the above listed account. No
further shipments will be sent.
The details of the offer are in the membership agreement, as well
as the Terms & Conditions. The customer must “check” the Terms &
Conditions before the order is processed, to indicated that they have read and
agreed to the terms of the offer. We also send the customer an email
confirmation when shipping their next shipment to let the customer know their
next shipment is on its way. In addition, included in the first shipment
is a comprehensive Welcome Brochure. If at any time they change their
mind or need to make a change to delivery, our customer service team is
available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern this
situation has caused ***, and we hope we can be of service to in the
future.
Sincerely,Denise WCustomer Service Supervisor
I agreed to $1.00 to get two books for my child. I have yet to receive the books, and I never agreed to a subscription to my knowledge, but also being charged $26.95 especially not receiving anything like was agreed to for $1.00 and not receiving the two books. I have tried contacting the company with no success, sent emails to the email listed for communications only to receive and error email telling me this email address doesn't exist. I want a refund of my money. I just want my money back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I’ve recently purchased the $1 book for a one time purchase, and the second purchase I did not authorize. They took $26.05 out of my account without my permission. They did not tell me it would be a subscription.
Consumer: ***
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to *** and want to help settle any questions or
problems.
According to our records, an order was received in the
name of *** and entered into our system on 7//20.
In accordance with our offer, the introductory shipment consisting of two free
books from the I Can Read! Book Club was shipped on 7//20 for a total of $1.04
for shipping and handling and tax. A confirmation email was sent to *** on 7//20.
On 8//20, approximately two weeks later, in accordance
with our offer a credit card charge was processed in the amount of $26.05 for
the first subsequent shipment and the shipment was released from the warehouse 8//20.
A shipment confirmation email was sent to *** on 8//20.
We have reviewed our records and the necessary adjustments
have been made. We have refunded ***’ credit card $26.05 as requested. She will see the credit within 2-5
business days. We have also cancelled the above listed account. No
further shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***,
and we hope we can be of service to in the future.
Sincerely,
Denise WCustomer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I did a survey for something completely different and I needed up purchasing something off of it to send to a family member 3 hours away. Next thing I know I’m getting not ONE but at least TWO different transactions taken out of my account each month for over $25 each time from this. I can not afford to keep losing $50 a month for something I DID NOT SIGN UP FOR.
Consumer: - ***
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to
*** and want to help settle any questions or problems.
According to our records, an order was received in the name of
*** and entered into our system on 6/*/20. In accordance with our offer, the
introductory shipment consisting of two free books from the I Can Read! Book
Club was shipped on 6/*/20 for a total of $1.10 for shipping and handling and
tax. A confirmation email was sent to *** on 6//20.
On 7/*/20, approximately two weeks later, in accordance with
our offer a credit card charge was processed in the amount of $27.31 for the
first subsequent shipment and the shipment was released from the warehouse on 7/*/20.
A shipment confirmation email was sent to *** on 7/*/20. A third shipment was charged and shipped on
8//20.
On 7/*/20, a specials order was created. A postcard announcing
the specials program was mailed to the customer on the same day. On 7//20, in
accordance with our offer, a credit card charge was processed in the amount of
$32.83 for the first specials shipment and the shipment was released from the
warehouse on 7//20. A shipment confirmation email was sent to ***
on 7//20.
We have reviewed our records and the necessary
adjustments have been made. We have refunded ***’ credit card in the amount of $27.31,
$27.31 and $32.83, for a total of $87.45. They will see the
credits within 2-5 business days. We have also cancelled the above listed
account. No further shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of service to in
the future.
Sincerely,
Denise WCustomer Service Supervisor
I ordered books for $1 plus shipping and handling in June and saw a new billabong on my credit card for July payment. I would like this disputed with Haper Collins and my account canceled.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I agreed to a 1$ payment for shipping for two free kid books, no more. I didn't subscribe and didn't authorize any subscription. I was then charged $26.50 by them. When I try to log in to their website, my login and password are incorrect. I cannot contact them because the phone number I call (open 24 hours a day, 7 days a week) has "a heavier than usual call volume" and their email address will not respond. I entered a claim with Paypal but they will not assist me on their end because "I entered in to a billing agreement with the merchant." I made no such agreement.
Consumer: - ***
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to *** and want to help settle any questions or problems.
According to our records, an order was received in the name
of *** and entered into our system on 06//20. In accordance with our offer, the introductory
shipment consisting of two free books from the I Can Read! Book Club was
shipped on 07//20 for a total of $1.06 for shipping and handling and tax. A confirmation
email was sent to *** on 07//20.
On 07//20, in accordance with our offer a credit card
charge was processed in the amount of $26.50 for the first subsequent shipment
and the shipment was released from the warehouse 07//20. A shipment
confirmation email was sent to *** on 07//20.
We have reviewed our records and the necessary
adjustments have been made. We have refunded ***’ credit card
$26.50 as requested. He will see the
credit within 2-5 business days. We have also cancelled the above listed
account. No further shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of
service to in the future.
Sincerely,
Denise WCustomer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Ive tried contacting them about canceling a subscription to their book club that I didn’t subscribe for, but I haven’t received anything from them and I’ve tried several times.
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to *** and want to help settle any questions or
problems.
According to our records, an order was received in the name
of *** and entered into our system on 06//20. In accordance with our offer, the introductory
shipment consisting of two free books from the I Can Read! Book Club was
shipped on 06//20 for a total of $1.09 for shipping and handling and tax. A confirmation
email was sent to *** on 06//20.
On 06//20, approximately two weeks later, in accordance
with our offer a credit card charge was processed in the amount of $27.18 for
the first subsequent shipment and the shipment was released from the warehouse 06//20.
A shipment confirmation email was sent to *** on 06//20.
On 06//20, a specials order was created. A postcard
announcing the specials program was mailed to the customer on the same day. On
07//20, in accordance with our offer, a credit card charge was processed in
the amount of $32.68 for the first specials shipment and the shipment was released
from the warehouse on 07//20. A shipment confirmation email was sent to *** on
07//20.
We have reviewed our records and the necessary
adjustments have been made. We have refunded ***’s credit
card in the amounts of $27.18 and $32.68, for a total of $59.86 as
requested. She will see the credits within 2-5 business days. We
have also cancelled the above listed account. No further shipments will
be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of
service to in the future.
Sincerely,
Denise W
Customer Service Supervisor
I was charged by this entity a $27 I can read club via PayPal. I do not have kids and definitely did not subscribe to $27 monthly book club for kids. I am not sure how my information was taken. I would like my subscription cancelled and money refunded . I have also emailed Harper with the same request.
Consumer: - ***
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to *** and want to help settle any questions or
problems.
According to our records, an order was received in the name
of *** and entered into our system on 06//20. In accordance with our offer, the introductory
shipment consisting of two free books from the I Can Read! Book Club was
shipped on 06//20 for a total of $1.08 for shipping and handling and tax. A confirmation
email was sent to *** on 06//20.
On 07//20, approximately two weeks later, in accordance
with our offer a credit card charge was processed in the amount of $27.00 for
the first subsequent shipment and the shipment was released from the warehouse 07//20.
A shipment confirmation email was sent to *** on 07//20.
We have reviewed our records and the necessary
adjustments have been made. We have refunded ***’s credit card $27.00 as requested. She will see the credit within 2-5
business days. We have also cancelled the above listed account. No
further shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of
service to in the future.
Sincerely,
Denise WCustomer Service Supervisor
They told me that I will only pay $1 for 2 books after a few week they charge $26 on a subscription I did not agree. This company is misleading people. I dont need their books that will cost as expensive as that especially I ddnt sign any subscription.
On june *, 2020 I purchased a book for $1 and today I received a text message saying that I made a purchase in the amount of $26.93 and I didnt purchase anything or not even a member of the club and I cant get a hold of anyone and I want my money back.
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to
*** and want to help settle any questions or problems.
According to our records, an order was received in the name
of *** and entered into our system on 05//20. In accordance with our offer, the introductory
shipment consisting of two free books from the I Can Read! Book Club, plus two
additional books for $4.99, was shipped on 06//20 for a total of $6.47 for shipping
and handling and tax. A confirmation email was sent to *** on 06//20.
On 06//20, in accordance with our offer a credit card
charge was processed in the amount of $26.93 for the first subsequent shipment
and the shipment was released from the warehouse 07//20. A shipment
confirmation email was sent to *** on 07//20.
We have reviewed our records and the necessary
adjustments have been made. On 7/*/20, we refunded ***’s credit
card in the amount of $26.93 and cancelled the account. No further shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of service to
in the future.Sincerely, Denise WCustomer Service SupervisorTell us why here...
I did a questionnaire on Facebook if I want to finished that I have to buy books for 1$ through the advertisement that they offered two free children's books and the only thing that I had to pay was $1 for shipping. I didn't subscribe and didn't authorize the subscription. On 07//2020 I was charged $26.69 by them. I don't have an account number. I don’t know how to get in to their website. I cannot contact them - there is no phone or email address on their website. I don't want their book. I want my money back.
Consumer: - ***
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to
*** and want to help settle any questions or problems.
According to our records, an order was received in the name
of *** and entered into our system on 06//20. In accordance with our offer, the introductory
shipment consisting of two free books from the I Can Read! Book Club was
shipped on 06//20 for a total of $1.07 for shipping and handling and tax. A confirmation
email was sent to *** on 06//20.
On 07//20, approximately two weeks later, in accordance
with our offer a credit card charge was processed in the amount of $26.69 for
the first subsequent shipment and the shipment was released from the warehouse 07//20.
A shipment confirmation email was sent to *** on 07//20.
On 07//20 we received a cancelation request. The account
was canceled at that time. Unfortunately, the shipping process had already begun
and we were unable to prevent the shipment from leaving the warehouse. On
07//20, a refund was processed in the amount of $26.69. No further shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of service
to in the future.
Sincerely,
Denise WCustomer Service SupervisorTell us why here...
I joined for the $1 book and was not aware of the $20 after that. I see the charges and try to email them but the email doesn’t exist. I try to call but the phone number is just a list of ads that redirects me to another number which is ads again. I cannot cancel! I am filing a dispute with my bank.
Consumer: - ***
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to
*** and want to help settle any questions or problems.
According to our records, an order was received in the name
of *** and entered into our system on 06//20. In accordance with our offer, the introductory
shipment consisting of two free books from the I Can Read! Book Club was
shipped on 06//20 for a total of $1.08 for shipping and handling and tax. A confirmation
email was sent to *** on 06//20.
On 06//20, approximately two weeks later, in accordance
with our offer an approved authorization was obtained in the amount of $26.84 for
the first subsequent shipment. A
cancelation request was received the same day on 06//20 allowing us to stop
the shipment from being released from the warehouse and was not charged to the
customer’s credit card. We have reviewed our records and the necessary
adjustments have been made. We have cancelled the above listed
account. No further shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of service to
in the future.
Sincerely,
Denise WCustomer Service SupervisorTell us why here...
I received a couple books in the mail from this place along with a $35 charge several times from our account. When I try to login to my account it redirects me saying wrong password even after resetting password. When I sent emails to cancel they get sent back saying there is no account. I dont want the books and want the charges to stop. I would love to be reimbursed the money taken already and will gladly return the books. I dont even have small children.
Consumer: - ***
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to
*** and want to help settle any questions or problems.
According to our records, an order was received in the name
of *** and entered into our system on 05//20. In accordance with our offer, the introductory
shipment consisting of two free books from the I Can Read! Book Club was
shipped on 05//20 for a total of $1.09 for shipping and handling and tax. A confirmation
email was sent to *** on 05//20.
On 06//20, approximately two weeks later, in accordance
with our offer a credit card charge was processed in the amount of $27.18 for
the first subsequent shipment and the shipment was released from the warehouse on
06//20. A shipment confirmation email was sent to *** on 06//20.
On 6//20, a specials order was created. A postcard
announcing the specials program was mailed to the customer on the same day. On
06//20, in accordance with our offer, a credit card charge was processed in
the amount of $32.68 for the first specials shipment and the shipment was released
from the warehouse on 06//20. A shipment confirmation email was sent to *** on 06//20. We have reviewed our records and the necessary
adjustments have been made. We have refunded ***’s credit card in
the amount of $27.18 and $32.68, for a total of $59.86. She will see
the credits within 2-5 business days. We have also cancelled the above
listed account. No further shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of service to in
the future.
Sincerely,
Denise WCustomer Service Supervisor