HarperCollins Reviews (%countItem)
HarperCollins Rating
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I have been trying to cancel my subscription to this for weeks and it will not let me. Every time I try to find information it leads nowhere! I want this cancelled NOW!
Consumer: - ***
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to
*** and want to help settle any questions or problems.
According to our records, an order was received in the name
of *** and entered into our system on 05//20. In accordance with our offer, the introductory
shipment consisting of two free books plus an additional two books for $4.99 from
the I Can Read! Book Club was shipped on 06//20 for a total of $6.47 for shipping
and handling and tax. A confirmation email was sent to *** on 06//20.
On 06//20, approximately two weeks later, in accordance
with our offer a credit card charge was processed in the amount of $26.94 for
the first subsequent shipment and the shipment was released from the warehouse on
06//20. A shipment confirmation email was sent to *** on 06//20.
On 6//20, a special order was created. A postcard
announcing the specials program was mailed to the customer on the same day. On
07//20, in accordance with our offer, a credit card charge was processed in
the amount of $32.38 for the first specials shipment and the shipment
information was sent to the warehouse for fulfillment. The shipment was released from the warehouse
on 07//20. A shipment confirmation email was sent to *** on
07//20.We have reviewed our records and the necessary
adjustments have been made. We have refunded ***’s credit
card processed in the amount of $26.94 and $32.38, for a total of $59.32.
She will see the credit within 2-5 business days. We have also cancelled
the above listed account. No further shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of service to
in the future.
Sincerely,
Denise WCustomer Service Supervisor
I signed up for the $1 amount, I went to cancel my membership right away but for some reason the username and password wasn’t working. Then I went to email them to cancel my account and I got an automatic email saying that the email address did not exist. Which was the exact email they had on their website!!! I have tried multiple times to cancel, multiple times to contact them and nothing is working! I have been charged full price two months in a row now and have not wanted it! I cannot afford this during the pandemic. I need to unsubscribe but they won’t let me!!!
Consumer: - ***
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to
*** and want to help settle any questions or problems.
According to our records, an order was received in the name
of *** and entered into our system on 05//20. In accordance with our offer, the introductory
shipment consisting of two free books from the I Can Read! Book Club was
shipped on 05//20 for a total of $1.07 for shipping and handling and tax. A confirmation
email was sent to *** on 05//20.
On 05//20, approximately two weeks later, in accordance
with our offer a credit card charge was processed in the amount of $26.69 for
the first subsequent shipment and shipment was released from the warehouse 05//20.
A shipment confirmation email was sent to *** on 05//20.
On 06//20, in accordance with our offer, approximately one
month later a credit card charge was processed in the amount of $26.69 for the
second subsequent shipment and the shipment was released from the warehouse
06//20.
We have reviewed our records and the necessary
adjustments have been made. We have refunded ***’s credit card in the amounts of $26.69 each, for a total of $53.38 as
requested. She will see the credits within 2-5 business days. We
have also cancelled the above listed account. No further shipments will
be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of service to
in the future.
Sincerely,
Denise WCustomer Service Supervisor
I subscribed to Harper Collins I can read for 1.00 so for a game I was playing. I only thought I would of been charged that 1.00 but, nope they took out that and, 27.15 that I did not authorize. I need my refund back because one it's my money and wasn't givein permission too take. But second I didn't have it too be letting it go. Can u please help me. It's gas money
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to
*** and want to help settle any questions or problems.
According to our records, an order was received in the name
of *** and entered into our system on 05//20. In accordance with our offer, the introductory
shipment consisting of two free books from the I Can Read! Book Club was
shipped on 05//20 for a total of $1.09 for shipping and handling and tax. A confirmation
email was sent to *** on 05//20.
On 06//20, in accordance with our offer a credit card
charge was processed in the amount of $27.15 for the first subsequent shipment
and the shipment was released from the warehouse on 06//20. A shipment
confirmation email was sent to *** on 06//20.
We have reviewed our records and the necessary
adjustments have been made. We have refunded ***’s credit card
$27.15 as requested. She will see the credit within 2-5 business
days. We have also cancelled the above listed account. No further
shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of service to
in the future.
Sincerely,
Denise WCustomer Service Supervisor
I ordered a special 2 book for $1. Didn't want to subscribe , they charged me 26.99 for a welcome box I didn't ask for. Please help? I called them with no resolution.
Consumer: - ***
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to
*** and want to help settle any questions or problems.
According to our records, an order was received in the name
of *** and entered into our system on 06//20. In accordance with our offer, the introductory
shipment consisting of two free books from the I Can Read! Book Club was
shipped on 06//20 for a total of $1.06 for shipping and handling and tax. A confirmation
email was sent to *** on 06//20.
On 06//20, in accordance with our offer a credit card
charge was processed in the amount of $26.44 for the first subsequent shipment
and the shipment was released from the warehouse 06//20. A shipment
confirmation email was sent to *** on 06//20.
We have reviewed our records and the necessary
adjustments have been made. We have refunded ***’s credit card
$26.50 as requested. She will see the credit within 2-5 business
days. We have also cancelled the above listed account. No further
shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of service to in
the future.
Sincerely,Denise WCustomer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
As many here have stated, I signed up for the 1 dollar for first month book deal and received my books before cancelling. Today I was charged 27 dollars out of nowhere and was extremely confused.
Revdex.com:At this time, I have not been contacted by HarperCollins Publishers LLC regarding complaint ID.Sincerely
Consumer: - ***
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to
*** and want to help settle any questions or problems.
According to our records, an order was received in the name
of *** and entered into our system on 05//20. In accordance with our offer, the introductory
shipment consisting of two free books from the I Can Read! Book Club was
shipped on 05//20 for a total of $1.09 for shipping and handling and tax. A confirmation
email was sent to *** on 05//20.
On 06//20, in accordance with our offer a credit card
charge was processed in the amount of $27.08 for the first subsequent shipment,
and the shipment was released from the warehouse on 06//20. A shipment
confirmation email was sent to *** on 06//20.
We have reviewed our records and the necessary
adjustments have been made. We have refunded ***’s credit
card $27.08 as requested. They will see the credit within 2-5 business
days. We have also cancelled the above listed account. No further
shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused *** and we hope we can be of service to
in the future.
Sincerely,
Denise WCustomer Service Supervisor
I Agreed to a 1$ payment for two kid books, no more. Last night I put 40 on my paypal for a transaction I have tomorrow bit wake up to 12 $ left. I don't want books I didnt order and I need my money returned by morning.
Revdex.com:At this time, my complaint, ID regarding HarperCollins Publishers LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely
I wanted to cancel my subscription which I thought I had did a month ago, but on 5//2020 they took out $27.06, which I did not want. When I tried to cancel online at their website they wouldn’t let me cancel and said I was still subscribed. When I tried to email them at the email they provide on their website it said the email was incorrect and did not exist.
Consumer: - ***
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to
*** and want to help settle any questions or problems.
According to our records, an order was received in the name
of *** and entered into our system on 04//20. In accordance with our
offer, the introductory shipment consisting of two free books from the I Can
Read! Book Club was shipped on 04//20 for a total of $1.09 for shipping and handling
and tax. An order confirmation email was
sent to *** on 04//20.
On 05/*/20, in accordance with our offer a shipment was
released from the warehouse and charged to the payment method on file (PayPal)
in the amount of $26.07. A shipment
confirmation email was sent to *** on 05//20. On
5//20, in accordance with our offer a second shipment was released from the
warehouse and charged to the payment method on file (PayPal) in the amount of $26.07.
We have reviewed our records and the necessary
adjustments have been made. We had previously refunded ***’s credit
card in the amounts of $26.07 and $26.07 as requested. We have also
cancelled the above listed account. No further shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of service to in
the future.
Sincerely,
Denise WCustomer Service Supervisor
the advertisement that they offered two free children's books and the only thing that I had to pay was $1 for shipping. I didn't subscribe and didn't authorize the subscription. On 5//2020 I was charged $26.44 by them. When I try to log in, my login or password turn incorrect. And there is no way to get the correct password because I should enter the account #. But I don't have an account #. I cannot contact them - there is no phone or email address on their website. I don't want their book. I want to save my money, especially now when my family doesn't have the usual income because of the quarantine.
At this time, I have been contacted directly by HarperCollins Publishers LLC regarding complaint ID, however my complaint has NOT been resolved because:
[Your Answer Here]
I called them and sent the books back that I didn’t order and they said they would refund my money once they received the books and it’s been a few weeks since I returned them and I still haven’t gotten my money back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
At this time, I have been contacted directly by HarperCollins Publishers LLC regarding complaint ID, however my complaint has NOT been resolved because:
[Your Answer Here]
I had called Harper Collins and spoke to them. They “cancelled” the account I never made and said as soon as they receive the books back, they would start processing my return. It’s been about a month or so since I returned the books and still nothing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Thank you for your recent email. We at
HarperCollins Publishers appreciate your concern regarding the products sent to
*** and want to help settle any questions or problems.
According to our records, an order was received in the
name of *** and entered into our system on 04//20. In
accordance with our offer, the introductory shipment consisting of two free
books from the I Can Read! Book Club was shipped on 04//20 for a total of
$1.06 for shipping and handling and tax. A confirmation email was sent to *** on
04//20.
On 05//20, in accordance with our offer, the first
subsequent shipment was released from the warehouse and charged to the payment
method on file. A shipment confirmation email was sent to *** on
05//20. On 05//20 we received a cancelation request.
We have reviewed our records and the necessary
adjustments have been made. We have refunded ***’s credit
card $26.50 as requested. She will see the credit within 2-5 business
days. We have also cancelled the above listed account. No further
shipments will be sent.
The details of the offer are in the membership agreement,
as well as the Terms & Conditions. The customer must “check” the
Terms & Conditions before the order is processed, to indicated that they
have read and agreed to the terms of the offer. We also send the customer
an email confirmation when shipping their next shipment to let the customer
know their next shipment is on its way. In addition, included in the
first shipment is a comprehensive Welcome Brochure. If at any time they
change their mind or need to make a change to delivery, our customer service
team is available by phone or email and is happy to assist.
We sincerely apologize for any inconvenience or concern
this situation has caused ***, and we hope we can be of service to
in the future.
Sincerely,
Denise W
HarperCollins I Can Read
I came to their website on 03//2020 through the advertisement that they offered two free children's books and the only thing that I had to pay was $1 for shipping. I didn't subscribe and didn't authorize the subscription. On 04//2020 I was charged $26.44 by them. When I try to log in, my login or password turn incorrect. And there is no way to get the correct password because I should enter the account #. But I don't have an account #. I cannot contact them - there is no phone or email address on their website. I don't want their book. I want to save my money, especially now when my family doesn't have the usual income because of the quarantine.
Revdex.com:
PayPal helped me to get the refund. I received the books and sent them back to the sender.
Sincerely
I have no recollection of joining the "I Can Read" book club they run. I never had any children and neither did my siblings. March , 2020, they took an automatic payment for $27.03. I did have some computer glitches, and I do not know if that has anything to do with it. I emailed them, but have received no reply. I cannot call them. They took the money that was meant for my phone bill.
Revdex.com:At this time, my complaint, ID regarding HarperCollins Publishers LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely
I've been trying to get a refund since November *** 2019.. they keep promising they'll refund the card n haven't they then promised a check after waiting to weeks I called back only to be told we don't refund by check .. I've literally spoken with 10 different ppl since Nov they all say you'll her it back on your card in 3 to 5 days n it's never there over n over it's ridiculous the lies over n over
Revdex.com:At this time, my complaint, ID regarding HarperCollins Publishers LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***
they final process my refund last week. thanks
Customer service is horrible and I was charged $199 in just 4 months (2-3 charges per month). Do not subscribe to the I Can Read! Book Club. It is certainly a scam. There are other book clubs that are cheaper and better. I just cancelled my subscription and I am really hoping to not see additional charges on my account.
Last month I subscribed to “I CAN READ BOOK CLUB” paid only $1 for the shipping and yes, I got my books. After my I got the books I immediately cancelled my subscription so that they wont bill me further for anything. But today, I was shocked that they charged me $26.78 for another set of books when I already cancelled my subscription a month ago, I tried logging in to my account and I cant log in saying my email isnt “recognized” so I had to email them and said why whould they charge me $26 and I cant even access my account?!? They gave me some temp password so I can access my account so there it is after I was able to open my account the subscription is still there when I made sure I cancelled it last month!! My shipping details still there but the payment details isnt. So how come they can still charge me when my payment details isnt there??!? Next thing I did, I called costumer service and was asking for a refund, she said that I only created my account today, what the *** is she talking about how can I be charged with $26 if I only signed up today?!?! You see this site is a scam!!! They get your details , they still charge you even if you already cancelled subscription! Now I want that refund back!!!
Revdex.com:At this time, my complaint, ID regarding HarperCollins Publishers LLC has been resolved. They processed a refund and we already got the refund. Thank you for your response.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely
I signed up for the ICanread! Book club. I decided to cancel so I called up and asked to cancel my account. Two weeks later I receive a charge on my account for $32.49. I call up and they tell me that not only is my account not cancelled but they opened a second one for me. When I asked for a confirmation code they told me I would get one in an email. Feel like I’ve been scammed.
Poor customer service they hung up on me and are very rude
I purchased an audiobook through the Harper Collins website. I was never able to download or listen to the item I purchased. I made MULTIPLE calls to customer service so that the issue could be resolved but the only thing that they were able to do for me was send me the download instructions (which I already had) over and over again. Customer service was unable to help me so I ultimately (after hours on the phone with them) requested a refund. Their response to me was that they do not issue refunds, even though they acknowledged IN WRITING that the reason I was unable to download the item I paid them for was due to an issue on THEIR end. Further research into this revealed that I am only one of MANY, MANY people who have experienced this same issue and have had no resolution. At that point, I tried to obtain my refund by way of contacting *** but then I received an email from Harper Collins indicating that they cannot process my refund until I have cancelled the dispute with ***. Taking this as a sign of good faith, I cancelled the dispute. But here we are weeks later with no refund, no audiobook, and no resolution.
Revdex.com:At this time, I have not been contacted by HarperCollins Publishers LLC regarding complaint ID.Sincerely
I ordered a sample set of books from their I can read! program as a trial to see if there were books my daughter would like or even read. I did not authorize any further purchases, but when I went back to make sure I wouldn't be receiving anything further since I wasn't satisfied I was unable to do so. As of this morning they have charged me for another set of books without any type of email confirmation or any notice. There was no notice of this or when I would charged (or even that I would be again). Ordering from them this way is a complete scam and I advise people against. If you still wish to purchase their books, do so in store. Otherwise don't bother. I would like my money refunded and they can have whatever items the attempt to send me back. I refuse to participate in a scam or have them abuse the fact that I made one purchase.
Consumer: - ***
Thank you for notifying us about this complaint. We at HarperCollins are very concerned when a customer is dissatisfied for any reason. Please be assured we have taken the necessary action to resolve this situation in the best interest of the customer.
According to our records, an order was received in the name of *** and entered into our system on 02//19. In accordance with our offer, the introductory shipment consisting of two free books from the I Can Read! Book Club was shipped on 02//19 for a total of $1.05 for shipping and handling and tax. An order confirmation email was sent to *** on 02//19.
On 02//19, approximately two weeks later, in accordance with our offer, an approved authorization was obtained in the amount of $26.26 for the first subsequent shipment. The shipment was released from the warehouse and changed to the credit card on 2//19.
Upon reviewing the account information, we do not have any record of the customer notifying us with regards to their account. As of today on 03//19 a refund was processed totaling $26.26. All further shipments were canceled on the same day and no additional shipments will be sent.
The details of the offer are in the membership agreement, as well as the Term & Conditions that the customer must check that they have read and agree to the terms of the offer before the order can be processed. We also send the customer an email confirmation just before their next shipment to let the customer know their next shipment is on its way. In addition, included in the first shipment is a comprehensive Welcome Brochure. If at any time the customer changes his or her mind or needs to make a change to delivery, it is just a phone call away and our Customer Service representatives are always happy to assist.
We sincerely apologize for any inconvenience or concern this situation has caused ***, and we hope we can be of service to in the future.
I purchased an audiobook from harpercollins almost a week ago. Before purchasing, they give no notice on how you must access the audiobook (through their proprietary app). This would have been acceptable, however after making the purchase and downloading the app, I could not access my audiobook. After emailing customer service, I've been told that they do not issue refunds, which I find absurd. If I pay for a product and never receive that product, I am entitled to a refund, or else that is fraud.
I believe this company to essentially be defrauding customers. I fear I will never get my refund or my audiobook.
This has been the absolute worst experience I've ever had purchasing anything online.
I ordered and paid for three books to be sent to my son on November ***, 2018. I received emails from Harper Collins stating that they received my order and my payment via PayPal. A week went by without any shipping info, or any other communication at all. I emailed customer service and got no reply. After that, I disputed the order on the PayPal website, hoping to get Harper Collins attention. Nothing happened. Two days later, I canceled the dispute on PayPal. I sent another email asking for the books to be shipped. I got an email this morning saying that I would need to ORDER AND BUY THE BOOKS AGAIN if I wanted them to be shipped to my son. This is outright stealing! I have all of the emails to back up my complaint.
Revdex.com:At this time, my complaint, ID regarding HarperCollins Publishers LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely
Harper Collins has an amazing initiative called the ICanReadBooks program. To promote this program, they have a promotion where you can get 2 books for $1 at the beginning of a subscription, firmly detailing that you can cancel at any time. That, however, is not true. Failing to cancel the subscription (after trying very hard) they will begin to charge you a whopping $26 a month without notice. Harper Collins makes it near IMPOSSIBLE to cancel the subscription, which apparently can only be done over the phone. You cannot attempt on their website, you cannot respond to any of their emails and they will not respond to any emails, and customer service will ignore your pleas for help on ***. Even their ONLY point of true customer service - via phone - is practically useless and entirely unhelpful. Stay away.