Dear ** ***Thank you for contacting WorldStrides regarding youraccountIt is my understanding that you sent in a written request to cancelTrip #*** and that you were sent an email on 9/noting that your requestwas received and that you would get a refund no later than 10/You called inour
Customer Service group twice and were told no refund would be issued.Per the email you were sent from WorldStrides, your entiredeposit refund of $will be sent to you the week of January 5th,2015.I apologize for the inconvenience and frustration thissituation has caused you and do hope that you will be in a position to travelwith WorldStrides in the future.Should you have any further questions or concerns, please feelfree to contact me directly at ***We will be providing a copy of thiscorrespondence as part of our response to the recent filing you made with theRevdex.com (case#***) in Richmond.Sincerely,*** ***
Thank you for contacting WorldStrides regarding your daughter's account. It is my understanding that *** was scheduled to accompany *** *** *** on their upcoming trip to Washington, D.CHowever, you recently cancelled her account and
continue to have some concerns regarding your refund. On October 18, 2014, when you registered on line, you were presented with and agreed to certain Terms & ConditionsThose Tenns & Conditions provided a detailed explanation of the cancellation and refund policies, as well as the $non-refundable deposit and Full Refund Program FeeDuring the enrollment process, you chose to enroll in the Full Refund Program which would protect your payments and provide a refund minus the Full Refund Program fee and non-refundable deposit if you, the Program Leader, school, or school 's administration needed to cancel at any time prior to departure for any reasonPursuant to the Terms & Conditions, the Full Refund Program Fee for*** trip was $159.00. The Terms & Conditions further explain payment plan options, handling fees and late fees which may be associated with your account.You chose to spread your payments out into installments rather than enroll in the EZ Pay program for paymentAs explained in the Terms & Conditions and noted on your invoices"If you choose to follow the installment payment plan, WorldStrides charges a $non-refundable handling fee on each installment payment following your registration, except the initial deposit and the final payment."As you are aware, payments received from you total $This amount minus the $nonrefundable deposit, the $Full Refund Program fee, and the $handling fee, results in a refund in the amount ofcordingly, $was refunded on January 15, to the credit card used to make payment. Unfortunately, we are unable to provide a refund of the non-refundable deposit or Full I Refund Program feeHowever, we have made an exception and waived the handling fee associated with your accountThereforeAn additional $is being promptly refunded to the credit card.I apologize for the inconvenience and dissatisfaction this situation has caused you and do hope that*** is in a position to travel with WorldStrides in the futureShould you haveany further questions or concerns, please feel free to contact me directly at *** *** We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #:***) in Richmond
Dear ** ***Thank you for contacting WorldStrides regarding yourdaughter’s accountIt is my understanding that *** was scheduled toaccompany *** *** on their upcoming trip to Washington D.CHowever, yourecently cancelled her account and continue to have some concerns regardingyour
refund.On May 31, 2014, when you registered online, you werepresented with and agreed to the attached terms and ConditionsThese terms andConditions provide a detailed explanation of the cancellation and refund policies,as well as the $non-refundable deposit and Full refund Program Fee Duringthe enrollment process, you chose to enroll in the Full Refund Program whichwould protect your payments and provide a refund minus the Full refund Programfee and non-refundable deposit if you, the Program Leader, school, or school’sadministration needed to cancel at any time prior to departure for any reason.Pursuant to the terms and Conditions, the Full refund Program Fee for ***trip was $219.00.As you are aware, payments received from you total $Thisamount minus the $non-refundable deposit and the $Full Refund Programfee would not result in a refund on the account.I apologize for the inconvenience and dissatisfaction thissituation has caused youHowever, I do hope that this explanation addressesyour concerns regarding your account.Should you have any further questions or concerns, pleasefeel free to contact me directly at ***We will provide a copy of thiscorrespondence as part of our response to then recent filing you made with theRevdex.com (Case #: ***) in Richmond.Sincerely,*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.World Strides says that they are keeping my $deposit and charging me for a $"Insurance Plan" and said they would refund only $out of the $paid in for this trip Meaning they are keeping $for doing nothingThey provided me with no copy of the legal contract when I signed up online, and the only verbiage on their website regarding cancellation states: "Upon cancellation of the transportation or travel services, where you, the customer, are not at fault and have not canceled in violation of the terms and conditions, if any, of the contract for transportation or travel services, all sums paid to WorldStrides for services not received by you will be promptly refunded by WorldStrides to you unless you otherwise advise WorldStrides in writing."I will only be satisfied when I receive a full refund for services they are no longer providing to usThis cancellation had absolutely nothing to do with us as the client cancellingThis was cancelled by the school system who contracted World Strides to provide a serviceWe did not contract them, nor did we sign up for a $"Cancellation Protection", because their website clearly states that we get a "FULL" refund if WE, as the "CUSTOMER" are not at fault for the cancellation.
Regards,
*** ***
RE: *** *** ***Dear *** ***I was sorry to hear about the issues you have experienced with your accounts.As you are aware, a refund has been authorized in the amount of $A check was processedand forwarded to your attention on February 12, 2015.Following are your
e-ticket numbers so that you can work with the airlines to apply mileage pointsand discuss desired upgrades.*** *** *** ***
*** *** *** ***We continue to work with the airlines to ensure you are assigned to an aisle seat as requested.WorldStrides is proud to be the oldest, largest, and most trusted educational student travelorganization in the nationWe maintain an A+ rating with the Revdex.com because wereview and respond to every customer complaint with compassion and understanding.I apologize for the inconvenience and dissatisfaction this situation has caused youHowever, I amconfident that you will have an extraordinary experience on his upcoming trip.Should you have any further questions or concerns, please feel free to contact me directly at ***
***We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #:***) in Richmond.Sincerely,
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am NOT satisfied with this I paid a TOTAL OF $1856; first account $+ $+ $= $928; second account $+ $+ $= $ If you waived all these fees then you would have AT LEAST given back $ You issued me a refund thus far of $1258, $posted 4/on my daughters account + $you just sent on 5/= $651; on my account you issued $ These totals in NO WAY says all the fees were waived or a full refund was issued Furthermore NOTHING indicated or explained about a $per month LATE fee nor a $per month fee for not allowing you to draft from my account I didn't even get billing noticesYour company has issued complete refunds to others with this same complaint This practice of yours is criminal My next stop is the news station with facts of the other complaints You have completely wasted my time and taken my hard earned money I am requesting a refund of the remainder of my $plus my $deposits which is $+ $+ $= $340.Your practices and documents are NOT clear when signing up, making payments, etc And NO, I will NEVER use your service and I will let the school admin know so that he can find another company to deal with Your Full Refund Program is a joke, you are not fully refunding people
Regards,
*** ***
Good Afternoon, *** ***. Thanks for your candid response. Please let me assure you that we are not intentionally being unfair or deceptive. I do understand your position and I am sorry for your confusion regarding our Terms & Conditions. Although, I believe that the Terms & Conditions you were presented with upon registration (copy***) clearly explain the cancellation and refund policies, I have discuss this matter further with the *** and he has authorized an additional refund on your account. WorldStrides is proud to be the oldest, largest, and most trusted educational student travel organization in the nation. We maintain an A+ rating with the Revdex.com because we review and respond to every customer complaint with compassion and understanding. We will provide you with a refund of all monies paid with the exception of the $non-refundable deposit. I will speak with the *** *** ** *** *** today and ask that this refund be rushed to you. Please let me know if you have any further questions or concerns. Thanks so much. Have a great day. *** ***
*** *** ***
***
*** *** *** *** *** ***
*** ** ***
*** *** ***
*** *** *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Because, I believe I was automatically signed up for the Full Refund Program (FRP) by default and not by choiceI also believe the FRP is, in fact, another deposit as it is not refundable past seven days of purchaseIt does give an explanation as to what it covers in the confirmation emailHowever, when a confirmation email is sent, there should be no surprisesA consumer is not looking for additional charges once the confirmation is sent, but rather if the amount adds up to what was shown at check-outI don't believe this to be the right time to give an explanation of fees for a sub-program in which a consumer is automatically enrolledI can see how this could benefit someone who pays the entire cost of the trip or 50% or more of the entire cost of the trip, but to take my deposit AND the $FRP fee when I only paid $is ludicrousWorldstrides must make hundreds of thousands of dollars just from cancelations alone! In their confirmation letter they state, "Last year, we returned more than $million to 9,families enrolled in the program.” Do the math: $+ $= $x (people) = $2,502,they made JUST from cancelationsPlus, tack on on an additional $per month if you don't follow their fee schedule ($x = $54,000) AND $late fee ($x = $135,000) if you are a few days late with your installmentWowThe sad part being that very few actually questioned it or took action to recover their costsWhy are public schools even doing business with this company? I believe it is based on this: trust - any company who is doing business with school children must have their best interest in heart, right? Exactly the angle this company has takenThis is their M.OThey actually make MORE money if people cancel their trip - to the tune of nearly $3,000,Think if this money was returned to the school system what programs and underprivileged families it could benefit.I also want to mention that it is very hard to find any information on their website(They operate two websites: *** *** *** both from which I have received email communications.) An exact itemized statement/replica of one's transaction (screen captures or other) is invisible making it even harder to see what you are being charged forUnfortunately, I cannot go back and replicate my checkout process to verify any of thisHowever, several other consumers have posted the same or similar complaints of bait-and-switch tactics and fraudulent charges.It's all about principal for meIt is just plain wrong what they are doingI don't have a problem with them keeping my $depositBut isn't the $FRP in fact a deposit, too? Why not just call it a $non-refundable deposit and state this clearly? I believe they call it something different so they can somehow justify and hopefully sneak this charge in under the radar.Please see my attachments for additional documentationThere are three emails from Worldstrides customer care within these attachmentsNotice on email attachment she does not answer my question asking if I would get any money back if I wasn't enrolled in FRP.As you can see, I am not alone in my dissatisfaction and feelings of being taken by this company
Regards,
*** ***
Dear *** ***Thank you for contacting WorldStrides regarding your daughter's accountIt is my understanding that *** was scheduled to accompany *** *** *** *** *** on their upcoming trip to *** ***Howeveryou cancelled her account
and continue to have some concerns regarding the amount of your refund.On October 2, 2014, upon completing the online registration processyou were presented with and required to agree to certain Terms & Conditions. Those Terms & Conditions provided adetailed explanation of the $non-refundable deposit, the cancellation and refund policies, and the Full Refund ProgramDuring the enrollment process, you chose to enroll in the Full Refund Program which "protects your payments and provides a refund* minus the FRP fee if youthe Program Leaderschoolor school's administration need to cancel at any time prior to departure for any reason." Pursuant to the Terms & Conditions, the Full Refund Program Fee for *** trip was $179.00.The Terms & Conditions further explain payment plan options, handling fees and late fees which may be associated with your accountYou chose to spread your payments out into installments rather than enroll in the EZ Pay program for paymentAs explained in the Term & Conditions and noted on your invoices, "If you choose to follow the installment payment planWorldStrides charges a $non-refundable handling foe on each installment payment following your registration, except the initial deposit and the final payment.''In reviewing your account, I see that you made two paymentsOne on October 2, in the amount of $and one on November in the amount of $Pursuant to the Terms & Conditions, you were charged a $late foe for making a late payment and a $6.00 handling feePayments received totaled $This amount less the $non-refundable deposit, the $Full Refund Program Feethe $late fee and the $handling fee results in a total refund in the amount of $l However, we are making an exception and waiving the handling and late fees applied to your accountThereforeyou will receive a refund in the amount of$12l.00.Unfortunately, we are unable to provide a refund for the non-refundable deposit or the Full Refund Program Fee. I apologize for any inconvenience and frustration this situation has caused you and do hope that *** is in a position to travel with WorldStrides in the future.Should you have any further questions or concernsplease feel free to contact me directly at *** ***We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com *** *** in Richmond.Sincerely
*** ***
*** ***
Good Afternoon, Ms.***. We have received your response and additional comments to the Revdex.com regarding this matter. Please let me assure you that we are not intentionally misleading or deceiving our customers. As previously noted, the Full Refund Program was outlined in detail in the Terms & Conditions accepted by you at the time of registration. Detailed invoices were mailed to you on 6/2/14, 7/14/14, 8/18/14, 9/15/and 10/16/14. You also had access to your account information through the MyTrip account you created upon registration. I understand your position and am sorry about your confusion regarding our Terms & Conditions. I would also like to offer my apologies for the delayed response from our Customer Support Team during the month of January. WorldStrides is proud to be the oldest, largest, and most trusted educational student travel organization in the nation. We maintain an A+ rating with the Revdex.com because we review and respond to every customer complaint with compassion and understanding. I have discussed this matter further with the CFO and was able to get authorization to make an exception so that we may provide you with a full refund, to include the $non-refundable deposit. I will speak with the *** *** ** *** *** today and request that this refund be rushed to your attention. Please note that refunds are provided in the same manner in which they were received. Please let me know if you have any further questions or concerns. Thanks so much. Have a great day. *** ***
*** *** ***
Dear Mr***:Thank you for contacting WorldStrides regarding your son's accountIt is my understanding that*** recently traveled with WorldStrides to *** *** with you as his chaperone and you havesome concerns regarding events that took place during the program.I have also received the
Revdex.com complaint recently filed and appreciate yourfeedbackSome of the information provided is extremely concerning and I would very much like toget additional information from youNeither WorldStrides nor the Program Leader from*** *** *** *** have any record of an event involving *** on your trip andwe take those allegations very seriouslyPlease provide me with any and all information you have,including identifying information as to the individuals you witnessed being involved in this event, sothat we may investigate this matter further.Our records indicate that you requested to have another boy with your group room with you and yourson for economic reasonsWe are very sorry to hear that the boy had disciplinary issues and that youfeel his behavior imposed on the quality of your trip.In researching the allegations of inappropriate comments made by the Course Leader during yourprogram, I did find that there was a comment made that may have been offensive to members of thegroupWe apologize for the dissatisfaction that this has caused you and assure you that theappropriate disciplinary actions will be taken.When traveling on a tour to an international location, the meals provided tend to be more in line withwhat is usual and customary to that venueRice and beans are customary to *** *** and it is myunderstanding that they are offered with each mealThere are generally several other itemspresented to accommodate participants who prefer something other than the usual and customaryitems.The group you were traveling with was fairly largeThis may have created a feeling of being rushed,long lines for buffets and an unsettled feeling with available meal options.Due to your dissatisfaction, as a good faith measure, we have made an exception to our Terms &Conditions and have provided you with a refund in the amount of$This refund is beingprocessed and a check will be forwarded to your attention very soon.I apologize for the inconvenience and frustration this situation has caused you, and do hope that youand/or *** will be in a position to travel with WorldStrides again in the future.Should you have any further questions or concerns, please feel free to contact me directly at ***
*** We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #: ***) in Richmond.Sincerely,
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
NONE OF THAT *** DOCUMENT SHOWED UP DURING MY ONLINE REGISTRATIONI BELIEVE YOU CREATED THAT DOCUMENT FOR PURPOSES OF GETTING OUT OF REFUNDING CUSTOMERS AS YOU ORIGINIALLY STATEDFURTHERMORE, IT SHOULD HAVE BEEN DOCUMENTED ON MY DOCUMENTS, ie BILLING STATEMENT, YOU, THE COMPANY SENT VIA MY EMAIL AS WELL AS THE STATEMENTS WHEN I REGISTEREDYOU PRIDE YOURSELVES ON DECEIVING THE CUSTOMERS AND THIS IS WHY YOU HAVE SO MANY COMPLAINTS AGAINTS YOU IN THIS MATTERSO SINCE YOU ARE REFUSING TO REFUND THE REMAINDER OF MY FUNDS, I WILL TAKE THIS MATTER TO THE INVESTIGATIVE NEWS CHANNELS AND/OR TAKE THE CLASS ACTION LAWSUIT WAY WITH YOUI DONT HAVE MONEY TO JUST VOLUNTARILY GIVE AWAYI WILL ALSO LET THE ADMINISTRATOR AT KENWOOK ACADEMY KNOW TO NEVER DEAL WITH YOUR COMPANY FOR IT's SHADY PRACTICESYOU STILL OWE ME MONEY AND I WILL CONTINUE TO FIGHT THIS
Regards,
*** ***
Dear Ms***:Thank you for contacting WoridStrides regarding your accountsIt is my understanding that youand *** were scheduled to accompany *** *** on their upcoming trip toWashington, D.CHowever, you recently cancelled your accounts and have some concernsregarding your refund.On
September , 2014, when you registered online, you were presented with and agreed tocertain Terms & ConditionsThose Terms & Conditions provided a detailed explanation of the$non-refundable deposit, as well as the Full Refund Program FeePursuant to the Terms &Conditions, the Full Refund Program Fee for this trip was $129.The Terms & Conditions further explain payment plan options, handling fees and late fees whichmay be associated with your accountYou chose to spread your payments out into installmentsrather than enroll in the EZ Pay program for paymentAs explained in the Terms & Conditions,"If you choose to follow the installment payment plan, WoridStrides charges a $nonrefundablehandling fee on each installment payment following your registration, except theinitial deposit and the final paymentThere are NO HANDLING FEES associated with paymentsmade through the EZPay program."In reviewing your account I found the following: Payments received total $You werecharged $in late fees and $handling feesOur Customer Service Representative waived$in fees on your account as of March 17,On April 30, , a refund in the amount of$was processedThe amount refunded on your account was actually $in excess of whatyou should have been refunded as $minus the $non-refundable deposit and $FullRefund Program Fee would result in a refund in the amount of$571.In reviewing *** account I found the following: Payments received total $You werecharged $in late fees and $in handling feesOur Customer Service Representative waived$in late fees on this account as of March 17,On April 27, a refund in the amountof $was processedThis amount was the appropriate amount to be refunded as $minusthe $non-refundable deposit and the $Full Refund Program Fee would result in a refundin the amount of $However, given the circumstances, we have made an exception to ourTerms & Conditions and have provided you with an additional $refund for the handling feesassociated with *** account as a good faith measureThis refund has been credited to thecredit card used to make payment on this account.I apologize for the inconvenience and frustration this situation has caused you and do hope thatyou and *** are in a position to travel with WorldStrides in the future.Should you have any further questions or concerns, please feel free to contact me directly at*** *** We will be providing a copy of this correspondence as part of our response tothe recent filing you made with the Revdex.com (Case #: ***) in Richmond
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
We have reviewed Ms. [redacted] account history and communications with our Customer Service team. The attached letter including invoices for both of her accounts were mailed to Ms. [redacted] today regarding our conclusion. The letter outlines her payment history and an explanation of the...
Full Refund Program and accrued charges. We hope that Ms. [redacted] and her daughter are able to travel with us in the future.Thanks
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. The business has perform this action and I consider this complaint resolved.
Regards,
[redacted]
Dear ** ***Thank you for contacting WorldStrides regarding youraccountIt is my understanding that you sent in a written request to cancelTrip #*** and that you were sent an email on 9/noting that your requestwas received and that you would get a refund no later than 10/You called inour
Customer Service group twice and were told no refund would be issued.Per the email you were sent from WorldStrides, your entiredeposit refund of $will be sent to you the week of January 5th,2015.I apologize for the inconvenience and frustration thissituation has caused you and do hope that you will be in a position to travelwith WorldStrides in the future.Should you have any further questions or concerns, please feelfree to contact me directly at ***We will be providing a copy of thiscorrespondence as part of our response to the recent filing you made with theRevdex.com (case#***) in Richmond.Sincerely,*** ***
Thank you for contacting WorldStrides regarding your daughter's account. It is my understanding that *** was scheduled to accompany *** *** *** on their upcoming trip to Washington, D.CHowever, you recently cancelled her account and
cordingly, $was refunded on January 15, to the credit card used to make payment. Unfortunately, we are unable to provide a refund of the non-refundable deposit or Full I Refund Program feeHowever, we have made an exception and waived the handling fee associated with your accountThereforeAn additional $is being promptly refunded to the credit card.I apologize for the inconvenience and dissatisfaction this situation has caused you and do hope that*** is in a position to travel with WorldStrides in the futureShould you haveany further questions or concerns, please feel free to contact me directly at *** *** We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #:***) in Richmond
continue to have some concerns regarding your refund. On October 18, 2014, when you registered on line, you were presented with and agreed to certain Terms & ConditionsThose Tenns & Conditions provided a detailed explanation of the cancellation and refund policies, as well as the $non-refundable deposit and Full Refund Program FeeDuring the enrollment process, you chose to enroll in the Full Refund Program which would protect your payments and provide a refund minus the Full Refund Program fee and non-refundable deposit if you, the Program Leader, school, or school 's administration needed to cancel at any time prior to departure for any reasonPursuant to the Terms & Conditions, the Full Refund Program Fee for*** trip was $159.00. The Terms & Conditions further explain payment plan options, handling fees and late fees which may be associated with your account.You chose to spread your payments out into installments rather than enroll in the EZ Pay program for paymentAs explained in the Terms & Conditions and noted on your invoices"If you choose to follow the installment payment plan, WorldStrides charges a $non-refundable handling fee on each installment payment following your registration, except the initial deposit and the final payment."As you are aware, payments received from you total $This amount minus the $nonrefundable deposit, the $Full Refund Program fee, and the $handling fee, results in a refund in the amount of
Dear ** ***Thank you for contacting WorldStrides regarding yourdaughter’s accountIt is my understanding that *** was scheduled toaccompany *** *** on their upcoming trip to Washington D.CHowever, yourecently cancelled her account and continue to have some concerns regardingyour
refund.On May 31, 2014, when you registered online, you werepresented with and agreed to the attached terms and ConditionsThese terms andConditions provide a detailed explanation of the cancellation and refund policies,as well as the $non-refundable deposit and Full refund Program Fee Duringthe enrollment process, you chose to enroll in the Full Refund Program whichwould protect your payments and provide a refund minus the Full refund Programfee and non-refundable deposit if you, the Program Leader, school, or school’sadministration needed to cancel at any time prior to departure for any reason.Pursuant to the terms and Conditions, the Full refund Program Fee for ***trip was $219.00.As you are aware, payments received from you total $Thisamount minus the $non-refundable deposit and the $Full Refund Programfee would not result in a refund on the account.I apologize for the inconvenience and dissatisfaction thissituation has caused youHowever, I do hope that this explanation addressesyour concerns regarding your account.Should you have any further questions or concerns, pleasefeel free to contact me directly at ***We will provide a copy of thiscorrespondence as part of our response to then recent filing you made with theRevdex.com (Case #: ***) in Richmond.Sincerely,*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.World Strides says that they are keeping my $deposit and charging me for a $"Insurance Plan" and said they would refund only $out of the $paid in for this trip Meaning they are keeping $for doing nothingThey provided me with no copy of the legal contract when I signed up online, and the only verbiage on their website regarding cancellation states: "Upon cancellation of the transportation or travel services, where you, the customer, are not at fault and have not canceled in violation of the terms and conditions, if any, of the contract for transportation or travel services, all sums paid to WorldStrides for services not received by you will be promptly refunded by WorldStrides to you unless you otherwise advise WorldStrides in writing."I will only be satisfied when I receive a full refund for services they are no longer providing to usThis cancellation had absolutely nothing to do with us as the client cancellingThis was cancelled by the school system who contracted World Strides to provide a serviceWe did not contract them, nor did we sign up for a $"Cancellation Protection", because their website clearly states that we get a "FULL" refund if WE, as the "CUSTOMER" are not at fault for the cancellation.
Regards,
*** ***
RE: *** *** ***Dear *** ***I was sorry to hear about the issues you have experienced with your accounts.As you are aware, a refund has been authorized in the amount of $A check was processedand forwarded to your attention on February 12, 2015.Following are your
e-ticket numbers so that you can work with the airlines to apply mileage pointsand discuss desired upgrades.*** *** *** ***
*** *** *** ***We continue to work with the airlines to ensure you are assigned to an aisle seat as requested.WorldStrides is proud to be the oldest, largest, and most trusted educational student travelorganization in the nationWe maintain an A+ rating with the Revdex.com because wereview and respond to every customer complaint with compassion and understanding.I apologize for the inconvenience and dissatisfaction this situation has caused youHowever, I amconfident that you will have an extraordinary experience on his upcoming trip.Should you have any further questions or concerns, please feel free to contact me directly at ***
***We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #:***) in Richmond.Sincerely,
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am NOT satisfied with this I paid a TOTAL OF $1856; first account $+ $+ $= $928; second account $+ $+ $= $ If you waived all these fees then you would have AT LEAST given back $ You issued me a refund thus far of $1258, $posted 4/on my daughters account + $you just sent on 5/= $651; on my account you issued $ These totals in NO WAY says all the fees were waived or a full refund was issued Furthermore NOTHING indicated or explained about a $per month LATE fee nor a $per month fee for not allowing you to draft from my account I didn't even get billing noticesYour company has issued complete refunds to others with this same complaint This practice of yours is criminal My next stop is the news station with facts of the other complaints You have completely wasted my time and taken my hard earned money I am requesting a refund of the remainder of my $plus my $deposits which is $+ $+ $= $340.Your practices and documents are NOT clear when signing up, making payments, etc And NO, I will NEVER use your service and I will let the school admin know so that he can find another company to deal with Your Full Refund Program is a joke, you are not fully refunding people
Regards,
*** ***
Good Afternoon, *** ***. Thanks for your candid response. Please let me assure you that we are not intentionally being unfair or deceptive. I do understand your position and I am sorry for your confusion regarding our Terms & Conditions. Although, I believe that the Terms & Conditions you were presented with upon registration (copy***) clearly explain the cancellation and refund policies, I have discuss this matter further with the *** and he has authorized an additional refund on your account. WorldStrides is proud to be the oldest, largest, and most trusted educational student travel organization in the nation. We maintain an A+ rating with the Revdex.com because we review and respond to every customer complaint with compassion and understanding. We will provide you with a refund of all monies paid with the exception of the $non-refundable deposit. I will speak with the *** *** ** *** *** today and ask that this refund be rushed to you. Please let me know if you have any further questions or concerns. Thanks so much. Have a great day. *** ***
*** *** ***
***
*** *** *** *** *** ***
*** ** ***
*** *** ***
*** *** *** ***
The*** has authorized the refund and we have resolved this matter. Thanks so much. *** ***
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Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Because, I believe I was automatically signed up for the Full Refund Program (FRP) by default and not by choiceI also believe the FRP is, in fact, another deposit as it is not refundable past seven days of purchaseIt does give an explanation as to what it covers in the confirmation emailHowever, when a confirmation email is sent, there should be no surprisesA consumer is not looking for additional charges once the confirmation is sent, but rather if the amount adds up to what was shown at check-outI don't believe this to be the right time to give an explanation of fees for a sub-program in which a consumer is automatically enrolledI can see how this could benefit someone who pays the entire cost of the trip or 50% or more of the entire cost of the trip, but to take my deposit AND the $FRP fee when I only paid $is ludicrousWorldstrides must make hundreds of thousands of dollars just from cancelations alone! In their confirmation letter they state, "Last year, we returned more than $million to 9,families enrolled in the program.” Do the math: $+ $= $x (people) = $2,502,they made JUST from cancelationsPlus, tack on on an additional $per month if you don't follow their fee schedule ($x = $54,000) AND $late fee ($x = $135,000) if you are a few days late with your installmentWowThe sad part being that very few actually questioned it or took action to recover their costsWhy are public schools even doing business with this company? I believe it is based on this: trust - any company who is doing business with school children must have their best interest in heart, right? Exactly the angle this company has takenThis is their M.OThey actually make MORE money if people cancel their trip - to the tune of nearly $3,000,Think if this money was returned to the school system what programs and underprivileged families it could benefit.I also want to mention that it is very hard to find any information on their website(They operate two websites: *** *** *** both from which I have received email communications.) An exact itemized statement/replica of one's transaction (screen captures or other) is invisible making it even harder to see what you are being charged forUnfortunately, I cannot go back and replicate my checkout process to verify any of thisHowever, several other consumers have posted the same or similar complaints of bait-and-switch tactics and fraudulent charges.It's all about principal for meIt is just plain wrong what they are doingI don't have a problem with them keeping my $depositBut isn't the $FRP in fact a deposit, too? Why not just call it a $non-refundable deposit and state this clearly? I believe they call it something different so they can somehow justify and hopefully sneak this charge in under the radar.Please see my attachments for additional documentationThere are three emails from Worldstrides customer care within these attachmentsNotice on email attachment she does not answer my question asking if I would get any money back if I wasn't enrolled in FRP.As you can see, I am not alone in my dissatisfaction and feelings of being taken by this company
Regards,
*** ***
The customer contacted Revdex.com and stated this has been resolved
Dear *** ***Thank you for contacting WorldStrides regarding your daughter's accountIt is my understanding that *** was scheduled to accompany *** *** *** *** *** on their upcoming trip to *** ***Howeveryou cancelled her account
and continue to have some concerns regarding the amount of your refund.On October 2, 2014, upon completing the online registration processyou were presented with and required to agree to certain Terms & Conditions. Those Terms & Conditions provided adetailed explanation of the $non-refundable deposit, the cancellation and refund policies, and the Full Refund ProgramDuring the enrollment process, you chose to enroll in the Full Refund Program which "protects your payments and provides a refund* minus the FRP fee if youthe Program Leaderschoolor school's administration need to cancel at any time prior to departure for any reason." Pursuant to the Terms & Conditions, the Full Refund Program Fee for *** trip was $179.00.The Terms & Conditions further explain payment plan options, handling fees and late fees which may be associated with your accountYou chose to spread your payments out into installments rather than enroll in the EZ Pay program for paymentAs explained in the Term & Conditions and noted on your invoices, "If you choose to follow the installment payment planWorldStrides charges a $non-refundable handling foe on each installment payment following your registration, except the initial deposit and the final payment.''In reviewing your account, I see that you made two paymentsOne on October 2, in the amount of $and one on November in the amount of $Pursuant to the Terms & Conditions, you were charged a $late foe for making a late payment and a $6.00 handling feePayments received totaled $This amount less the $non-refundable deposit, the $Full Refund Program Feethe $late fee and the $handling fee results in a total refund in the amount of $l However, we are making an exception and waiving the handling and late fees applied to your accountThereforeyou will receive a refund in the amount of$12l.00.Unfortunately, we are unable to provide a refund for the non-refundable deposit or the Full Refund Program Fee. I apologize for any inconvenience and frustration this situation has caused you and do hope that *** is in a position to travel with WorldStrides in the future.Should you have any further questions or concernsplease feel free to contact me directly at *** ***We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com *** *** in Richmond.Sincerely
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Good Afternoon, Ms.***. We have received your response and additional comments to the Revdex.com regarding this matter. Please let me assure you that we are not intentionally misleading or deceiving our customers. As previously noted, the Full Refund Program was outlined in detail in the Terms & Conditions accepted by you at the time of registration. Detailed invoices were mailed to you on 6/2/14, 7/14/14, 8/18/14, 9/15/and 10/16/14. You also had access to your account information through the MyTrip account you created upon registration. I understand your position and am sorry about your confusion regarding our Terms & Conditions. I would also like to offer my apologies for the delayed response from our Customer Support Team during the month of January. WorldStrides is proud to be the oldest, largest, and most trusted educational student travel organization in the nation. We maintain an A+ rating with the Revdex.com because we review and respond to every customer complaint with compassion and understanding. I have discussed this matter further with the CFO and was able to get authorization to make an exception so that we may provide you with a full refund, to include the $non-refundable deposit. I will speak with the *** *** ** *** *** today and request that this refund be rushed to your attention. Please note that refunds are provided in the same manner in which they were received. Please let me know if you have any further questions or concerns. Thanks so much. Have a great day. *** ***
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Dear Mr***:Thank you for contacting WorldStrides regarding your son's accountIt is my understanding that*** recently traveled with WorldStrides to *** *** with you as his chaperone and you havesome concerns regarding events that took place during the program.I have also received the
Revdex.com complaint recently filed and appreciate yourfeedbackSome of the information provided is extremely concerning and I would very much like toget additional information from youNeither WorldStrides nor the Program Leader from*** *** *** *** have any record of an event involving *** on your trip andwe take those allegations very seriouslyPlease provide me with any and all information you have,including identifying information as to the individuals you witnessed being involved in this event, sothat we may investigate this matter further.Our records indicate that you requested to have another boy with your group room with you and yourson for economic reasonsWe are very sorry to hear that the boy had disciplinary issues and that youfeel his behavior imposed on the quality of your trip.In researching the allegations of inappropriate comments made by the Course Leader during yourprogram, I did find that there was a comment made that may have been offensive to members of thegroupWe apologize for the dissatisfaction that this has caused you and assure you that theappropriate disciplinary actions will be taken.When traveling on a tour to an international location, the meals provided tend to be more in line withwhat is usual and customary to that venueRice and beans are customary to *** *** and it is myunderstanding that they are offered with each mealThere are generally several other itemspresented to accommodate participants who prefer something other than the usual and customaryitems.The group you were traveling with was fairly largeThis may have created a feeling of being rushed,long lines for buffets and an unsettled feeling with available meal options.Due to your dissatisfaction, as a good faith measure, we have made an exception to our Terms &Conditions and have provided you with a refund in the amount of$This refund is beingprocessed and a check will be forwarded to your attention very soon.I apologize for the inconvenience and frustration this situation has caused you, and do hope that youand/or *** will be in a position to travel with WorldStrides again in the future.Should you have any further questions or concerns, please feel free to contact me directly at ***
*** We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #: ***) in Richmond.Sincerely,
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
NONE OF THAT *** DOCUMENT SHOWED UP DURING MY ONLINE REGISTRATIONI BELIEVE YOU CREATED THAT DOCUMENT FOR PURPOSES OF GETTING OUT OF REFUNDING CUSTOMERS AS YOU ORIGINIALLY STATEDFURTHERMORE, IT SHOULD HAVE BEEN DOCUMENTED ON MY DOCUMENTS, ie BILLING STATEMENT, YOU, THE COMPANY SENT VIA MY EMAIL AS WELL AS THE STATEMENTS WHEN I REGISTEREDYOU PRIDE YOURSELVES ON DECEIVING THE CUSTOMERS AND THIS IS WHY YOU HAVE SO MANY COMPLAINTS AGAINTS YOU IN THIS MATTERSO SINCE YOU ARE REFUSING TO REFUND THE REMAINDER OF MY FUNDS, I WILL TAKE THIS MATTER TO THE INVESTIGATIVE NEWS CHANNELS AND/OR TAKE THE CLASS ACTION LAWSUIT WAY WITH YOUI DONT HAVE MONEY TO JUST VOLUNTARILY GIVE AWAYI WILL ALSO LET THE ADMINISTRATOR AT KENWOOK ACADEMY KNOW TO NEVER DEAL WITH YOUR COMPANY FOR IT's SHADY PRACTICESYOU STILL OWE ME MONEY AND I WILL CONTINUE TO FIGHT THIS
Regards,
*** ***
Dear Ms***:Thank you for contacting WoridStrides regarding your accountsIt is my understanding that youand *** were scheduled to accompany *** *** on their upcoming trip toWashington, D.CHowever, you recently cancelled your accounts and have some concernsregarding your refund.On
September , 2014, when you registered online, you were presented with and agreed tocertain Terms & ConditionsThose Terms & Conditions provided a detailed explanation of the$non-refundable deposit, as well as the Full Refund Program FeePursuant to the Terms &Conditions, the Full Refund Program Fee for this trip was $129.The Terms & Conditions further explain payment plan options, handling fees and late fees whichmay be associated with your accountYou chose to spread your payments out into installmentsrather than enroll in the EZ Pay program for paymentAs explained in the Terms & Conditions,"If you choose to follow the installment payment plan, WoridStrides charges a $nonrefundablehandling fee on each installment payment following your registration, except theinitial deposit and the final paymentThere are NO HANDLING FEES associated with paymentsmade through the EZPay program."In reviewing your account I found the following: Payments received total $You werecharged $in late fees and $handling feesOur Customer Service Representative waived$in fees on your account as of March 17,On April 30, , a refund in the amount of$was processedThe amount refunded on your account was actually $in excess of whatyou should have been refunded as $minus the $non-refundable deposit and $FullRefund Program Fee would result in a refund in the amount of$571.In reviewing *** account I found the following: Payments received total $You werecharged $in late fees and $in handling feesOur Customer Service Representative waived$in late fees on this account as of March 17,On April 27, a refund in the amountof $was processedThis amount was the appropriate amount to be refunded as $minusthe $non-refundable deposit and the $Full Refund Program Fee would result in a refundin the amount of $However, given the circumstances, we have made an exception to ourTerms & Conditions and have provided you with an additional $refund for the handling feesassociated with *** account as a good faith measureThis refund has been credited to thecredit card used to make payment on this account.I apologize for the inconvenience and frustration this situation has caused you and do hope thatyou and *** are in a position to travel with WorldStrides in the future.Should you have any further questions or concerns, please feel free to contact me directly at*** *** We will be providing a copy of this correspondence as part of our response tothe recent filing you made with the Revdex.com (Case #: ***) in Richmond
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
We have reviewed Ms. [redacted] account history and communications with our Customer Service team. The attached letter including invoices for both of her accounts were mailed to Ms. [redacted] today regarding our conclusion. The letter outlines her payment history and an explanation of the...
Full Refund Program and accrued charges. We hope that Ms. [redacted] and her daughter are able to travel with us in the future.Thanks
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. The business has perform this action and I consider this complaint resolved.
Regards,
[redacted]