WorldStrides has decided to make an exception and convert our [redacted] voucher into a check. This check will be mailed out within the next 10 business days. There was some confusion between our agent and Ms. [redacted]. I called Ms. [redacted] and apologized for the confusion and her bad...
experience and informed her that we were making an exception. She is very happy with the resolution and she is going to follow-up with Revdex.com about her complaint and let you know that she is satisfied. Please let me know if you need more information. Thanks
Dear Ms. [redacted]: Thank you for contacting World trides regarding your son· account. It is my under tanding that [redacted] accompanied [redacted] on their recent trip to Washington, D.C. and that you feel misled regarding the small group adjustment for this...
trip. Upon regisrration, you were presented with and agreed to certain Terms & Condition . These Terms & Conditions clearly stale that the ·'price quoted is based upon a minimum number of travelers·· and that "the price is also subject to adju tment if the minimum enrollment is not met''. The Registration Letter, which was provided to you by the Program Leader. clearly states that the trip price was based on 35 full-paying participants. As you are probably aware, fourteen full-paying participants accompanied the Program Leader on this trip. Therefore, the price of the trip was adjusted accordingly pursuant to the Terms & Conditions for each of the traveling full-paying participants. I am very sorry to hear about your dissatisfac1ion with the customer service you r.eceived and appreciate your feedback regarding the same. I do apologize for the frustration this situation has caused you. However, we are unable to waive the small group adjustment as requested on your account as this was a valid charge and was applied for all tra eling full-paying participants. I do hope that you can understand our position and trust that [redacted] had a wonderful experience while traveling with WorldStrides. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of thi correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me if the organization stops calling. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
[redacted]Thank you for contacting WoridStrides regarding your son's account. It is my understanding that[redacted] was scheduled to accompany [redacted] on their upcoming trip [redacted],[redacted]. However, due to the request of the Program Leader from [redacted], the tripdates...
have been changed from June 2015 to June 2016.Pursuant to the Terms & Conditions presented and agreed to upon registration, upon cancellation,you were provided with a refund of all monies paid, minus the non-refundable deposit, Full RefundProgram Fee and late/handling fees.However, given the circumstances of your situation, WorldStrides is making an exception andproviding you with a full refund of all monies paid. Therefore, you will be receiving an additionalrefund in the amount of $194.00.I apologize for the inconvenience and dissatisfaction this situation has caused you and do hope that[redacted] will be in a position to travel with WorldStrides in the future.Should you have any further questions or concerns, please feel free to contact me directly at (434)[redacted] We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #: [redacted]) in Richmond.
Dear**. [redacted]:Thank you for contacting WorldStrides regarding your son 's account. It is my understanding that [redacted] is scheduled to accompany [redacted] on their upcoming trip [redacted] and you have some concerns regarding your ability...
to apply for a FLAG Scholarship.Unfortunately, the information provided to you by our Customer Service Department was accurate.The funds available to support FLAG Scholarships for 2015 travel have been exhausted.However, I was sorry to hear about the unpleasant experience you encountered while dealing with our Customer Service Representative in this matter. WorldStrides is proud to be the oldest, largest, and most trusted educational student travel organization in the nation. We maintain an A+ rating with the Revdex.com because we review and respond to every customer complaint with compassion and understanding. Therefore, we have made an exception and authorized a refund in the amount or$ I 00.00, waived the handling fee associated with payments on your account and provided you with a total refund of $I 06.00. This amount was refunded to your credit card on February I 0, 2015.I apologize for the inconvenience and dissatisfaction this situation has caused you and do hope that[redacted] has an extraordinary experience on his upcoming trip.Should you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence aspart of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond.Sincerely [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear [redacted]Thank you for contacting WorldStrides regarding your Son’saccount. It is my understanding that [redacted] was scheduled to accompany [redacted] in their upcoming trip to Costa Rica. However, yourecently cancelled his account and continued to have some concerns...
regardingyour refund.On June 4, 2014, when you registered online, you werepresented with and agreed to certain Terms & Conditions. Those terms $conditions provided a detailed explanation of the cancellation and refundpolicies. During the enrollment process, you chose not to enroll in the FullRefund Program which “protects your payments and provides a refund* minus theFRP fee if you, the Program Leader, school, or school’s administration need tocancel at any time prior to departure for any reason.”Since you chose not to enroll in the Full Refund Program, arefund in this instance would be processed according to the StandardCancellation policy, which states:This policy applies to participants who choose not to beenrolled I the Full Refund Program. Within seven calendar days followingreceipt of your registration confirmation or initial payment invoice (whicheveris received first), you may cancel your WorldStrides program and receive a fullrefund. Beyond the seven day grace period, if you, the Program Leader, school,or school administration cancel, WorldStides will retain 25% of the base tripprice* (minimum charge of $120 if base trip price in $400 or more) if yourcancellation letter is postmarked more than 75 days prior to the group’sdeparture, 50% of the base trip price* if your cancellation letter ispostmarked 450 74 days prior to group’s departure, or 100% of the base tripprice* if your cancellation letter is postmarked 44 days or less prior to group’sdeparture.”I am sorry to hear about your dissatisfaction regarding howthe cancellation policy was explained to you during the initial parent meeting.As you are aware, WorldStrides made an exception and cancelled your account asif you elected to enroll in the Full Refund Program. We have also waived allhandling and late fees associated with your account.Payments received from you total $607.00. This amount minusthe $49.00 non-refundable deposit and $219.00 Full refund Program Fee,resulting in the amount of $339.00. Refunds are processed in the same manner inwhich they were received. Therefore, this amount has been refunded to thecredit cards used for payment on the account.I apologize for the inconvenience and dissatisfaction thissituation has caused you and do hope that [redacted] is in a position to travelwith World Strides in the future.Should you have any further questions or concerns, pleasefeel free to contact me directly at [redacted]. We will be provided a copy ofthis correspondence as part of our response to the recent filing you made withthe Revdex.com (case #: [redacted]) in Richmond.Sincerely,[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
World Strides states that I checked the box to accept their $219 cancellation fee. I do not remember any screen providing that statment, nor did I click the box to accept that. I did have that opiton at all. I will not accept this response. It was not on any screen that I saw. I would have remember such a large cancellation fee. I will not accept this response as it is not a resolution. The fee is exorbitant and I did not see that screen. I challenge that it was not there when I signed up in May.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Due to the fact that your face book posts show that the other groups were in the Inauguration at 10:30am show you and your tour guide are not being honest as to what happen. You still broke your contract by your tour guide leaving my son and his teacher having to call her to come back. More than once! As well as planning your tour for kids in the middle for a women's protest and exposing them the way they were. That is not a safe and educational environment as you state so clearly in your contract! That is gross negligence!
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]I have accepted the company's refund, however it should be noted that they misrepresented the terms of the original contract. Unfortunately, those who enroll in their program cannot duplicate the online enrollment process again to verify the original agreement. It is sad, to me, that an organization which promotes "education" should be so willing to take advantage of parents and children who enroll with them.
Dear [redacted]Thank you for contacting WorldStrides regarding your daughter's account. It is my understanding that [redacted] wasscheduled to accompany [redacted] on their upcoming trip to [redacted]. However, youhave cancelled her account and are concerned...
regarding receipt of your refund.According to our records, you provided notice of cancellation on December 2, 2014. Upon receipt of notice, youraccount was noted and the refund process was initiated. Pursuant to your conversation with our CustomerService Department, refunds generally take four to six weeks to be processed.Payments are made to the customer in the same manner in which they were received. Your refund check was processedand issued on January 8, 2015 and deposited by you on February 3, 2015.I apologizefor the inconvenience and dissatisfactionthis situation has caused you. but happy to seethat you havereceived and deposited your refund.Should you haveany further questions or concerns, please feelfree to contact me directly at [redacted]. We willbe providing a copy of this correspondenceas pay of our response to the recent filing you made with the Revdex.com (Case#[redacted]) in Richmond.Sincerely[redacted]
Good Afternoon, Ms.[redacted]. I hope this email finds you well. We have received notice of the above referenced complaint filed with the Revdex.com. I apologize for the delay in my response to this matter. Please also accept my apologies for the difficulties you...
experienced in trying to reach our Customer Support Team during the month of January. Unfortunately, due to a customer outreach program we ran during this time, we experienced an unusually high volume of calls which led to unacceptably long waiting periods for customers. In researching this matter, I have been informed that the 2015 trip previously planned was cancelled by the program leader and that WorldStrides is currently working with him to plan an exciting new trip for 2016. It is my understanding that each participant registered for the 2015 trip has been provided a full refund. Please do let me know if you have not received your refund and I will follow up with the [redacted] to determine the status. Thanks so much. Have a great day. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]Thank you for contacting WorldStrides regarding your
daughter’s account. It is my understanding that [redacted] was scheduled to accompany
[redacted] to Washington D.C. However, the trip was canceled and you have
some concerns regarding the cancellation and your refund.IN researching...
this matter, I have confirmed that
cancellation was initiated by the Program Leader from [redacted] due to
low participation. WorldStrides has made an exception to the Terms &
Conditions and, as a good faith gesture, provided a full refund to all
participants registered for this trip, to include the non-refundable deposit.Payments made on [redacted] account total $1,653. Refunds are
processed in the manner in which payments are received. Therefore, on May 28,
2015, the follow refunds were processed: $724.00 was refunded back to your
V[redacted], $209.00 was refunded back to your [redacted], and a check in the amount of
$720.00 was forwarded to you via regular mail.I am very sorry to hear about your dissatisfaction concerning
your experience with our Customer Support Staff and apologize for the frustration
this situation has caused you. I do hope that [redacted] is in a position to travel
with WorldSrides in the future. Should you have any further questions or concerns, please feel
free to contact me directly at [redacted]. We will be providing a copy of this
correspondence as part of our response to the recent filing you made with the
Revdex.com [redacted] in Richmond.
Dear Mr.[redacted]:Thank you for contacting WorldStrides regarding your daughter’s account. It is my understandingthat [redacted] was scheduled to accompany [redacted] on their upcoming trip to[redacted]. However, you have cancelled her account and are concerned regarding receipt of...
yourrefund.According to our records, you provided notice of cancellation on December 2, 2014. Upon receipt ofnotice, your account was noted and the refund process was initiated. Pursuant to yourcorrespondence with our Customer Service Department, refunds generally take four to six weeks tobe processed. Payments are made to the customer in the same manner in which they were received.Accordingly, your refund check was processed and issued on January 8, 2015. After being notifiedby you that the refund check was never received, WorldStrides put a stop payment on the initialrefund check. On February 12, 2015, another refund check was issued and mailed to you. It is myunderstanding that you cashed this refund check on February 17, 2015.I apologize for the inconvenience and dissatisfaction this situation has caused you, but am happy tosee that you received and deposited your refund.Should you have any further questions or concerns, please feel free to contact me directly at [redacted]
[redacted] We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #:[redacted]) in Richmond.Sincerely, [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I stated in my original complaint, the fact that the trip was rescheduled BY THE SCHOOL was out of my control. Had the school scheduled it correctly in the first place, I would have never signed up because my child will not be available on the rescheduled date. Again, this was out of my control. However, instead of cancelling the original trip and starting a new one, which would have given everyone a refund and the option to opt out of the new trip, they rescheduled the trip WITHOUT NOTICE, causing me to have to cancel my son's trip individually and lose my deposit. Furthermore, I was never informed that I would also lose the "full refund program" fee. The only fee that was labeled "non-refundable" was the deposit of $99.Therefore, the company's offer to refund the $6 handling fee does not satisfy me. I am owed at least $115 and I really believe I should be refunded everything since the rescheduling issue was out of my control in the first place.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear Ms. Lee: Thank you for contacting WorldStrides regarding your son's account. It is my understanding that [redacted] recently accompanied [redacted] to [redacted]. and you have some concerns regarding the trip. I appreciate your patience as I researched this...
matter. I have found that this group of 45 participants traveling from [redacted] was scheduled, at the request of the Program Leader from [redacted], to fly out of [redacted] on May 31. 2015. Unfortunately, there were flight delays due to the terrible weather conditions this region was experiencing at the time. WorldStrides worked cJosely w]th the Program Leader to evaluate the situation and secure a new flight plan for the group as diligently as possible. Unfortunately. [redacted]'s airport did not have a lot of options for a group of this size, which made booking additional flights challenging. It was our understandjng that the Program Leader was in direct contact with parents while the WorldStrides Tour Central team continued to assist with this matter. WorldStrides secured additional accommodations, to include transfer buses. hotel rooms, an outing to [redacted], and compensated for all meals during the group's delay at no added cost to the participants. Additionally, WorldStrides forfeited funds used to secure accommodations previously arranged for the group that were nonrefundable and unused due to the group being delayed by the weather. Please let me assure you that our first priority is always the safety of our program pru.ticipants. Staff at our Tour Central offices in [redacted]., [redacted], and New York City are available 24 hours a day via phone. These trained professionals are prepared to answer your questions and handle emergencies that may arise at any time. As WorldStrides has almost 300,000 participants traveling a year to destinations throughout the United States and the world. the Tour Central offices are designed to focus on vital situations affecting the safety of our participants during the tour rather than refund and customer support issues. Those issues are handled by our Customer Support team during normal business hours. [ am sorry to hear about your dissatisfaction with our Customer Support team's availability, but certainly hope that you can understand the necessity to handle situations in this manner. Although WorldStrides had no control over the acts of God that caused the delays for your son's group and we believe this situation was handled to the best of our ability in direct communication with the Program Leader, we do recognize that this caused you an inconvenience and dissatisfaction. Therefore, as a matter of good faith, we have authorized a refund in the amount of $200 on [redacted] account. Refunds are processed in the manner in which payment was received. Your refund check was processed on June 29, 2015. Again, I apologize for the frustration this situation has caused you and do hope that [redacted] is in a position to travel with WorldStrides again in the future. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond. [redacted] Paralegal/HR Assistant
WorldStrides has decided to make an exception and convert our [redacted] voucher into a check. This check will be mailed out within the next 10 business days. There was some confusion between our agent and Ms. [redacted]. I called Ms. [redacted] and apologized for the confusion and her bad...
experience and informed her that we were making an exception. She is very happy with the resolution and she is going to follow-up with Revdex.com about her complaint and let you know that she is satisfied. Please let me know if you need more information. Thanks
Dear Ms. [redacted]: Thank you for contacting World trides regarding your son· account. It is my under tanding that [redacted] accompanied [redacted] on their recent trip to Washington, D.C. and that you feel misled regarding the small group adjustment for this...
trip. Upon regisrration, you were presented with and agreed to certain Terms & Condition . These Terms & Conditions clearly stale that the ·'price quoted is based upon a minimum number of travelers·· and that "the price is also subject to adju tment if the minimum enrollment is not met''. The Registration Letter, which was provided to you by the Program Leader. clearly states that the trip price was based on 35 full-paying participants. As you are probably aware, fourteen full-paying participants accompanied the Program Leader on this trip. Therefore, the price of the trip was adjusted accordingly pursuant to the Terms & Conditions for each of the traveling full-paying participants. I am very sorry to hear about your dissatisfac1ion with the customer service you r.eceived and appreciate your feedback regarding the same. I do apologize for the frustration this situation has caused you. However, we are unable to waive the small group adjustment as requested on your account as this was a valid charge and was applied for all tra eling full-paying participants. I do hope that you can understand our position and trust that [redacted] had a wonderful experience while traveling with WorldStrides. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of thi correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me if the organization stops calling. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
[redacted]Thank you for contacting WoridStrides regarding your son's account. It is my understanding that[redacted] was scheduled to accompany [redacted] on their upcoming trip [redacted],[redacted]. However, due to the request of the Program Leader from [redacted], the tripdates...
have been changed from June 2015 to June 2016.Pursuant to the Terms & Conditions presented and agreed to upon registration, upon cancellation,you were provided with a refund of all monies paid, minus the non-refundable deposit, Full RefundProgram Fee and late/handling fees.However, given the circumstances of your situation, WorldStrides is making an exception andproviding you with a full refund of all monies paid. Therefore, you will be receiving an additionalrefund in the amount of $194.00.I apologize for the inconvenience and dissatisfaction this situation has caused you and do hope that[redacted] will be in a position to travel with WorldStrides in the future.Should you have any further questions or concerns, please feel free to contact me directly at (434)[redacted] We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #: [redacted]) in Richmond.
Dear**. [redacted]:Thank you for contacting WorldStrides regarding your son 's account. It is my understanding that [redacted] is scheduled to accompany [redacted] on their upcoming trip [redacted] and you have some concerns regarding your ability...
to apply for a FLAG Scholarship.Unfortunately, the information provided to you by our Customer Service Department was accurate.The funds available to support FLAG Scholarships for 2015 travel have been exhausted.However, I was sorry to hear about the unpleasant experience you encountered while dealing with our Customer Service Representative in this matter. WorldStrides is proud to be the oldest, largest, and most trusted educational student travel organization in the nation. We maintain an A+ rating with the Revdex.com because we review and respond to every customer complaint with compassion and understanding. Therefore, we have made an exception and authorized a refund in the amount or$ I 00.00, waived the handling fee associated with payments on your account and provided you with a total refund of $I 06.00. This amount was refunded to your credit card on February I 0, 2015.I apologize for the inconvenience and dissatisfaction this situation has caused you and do hope that[redacted] has an extraordinary experience on his upcoming trip.Should you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence aspart of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond.Sincerely [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear [redacted]Thank you for contacting WorldStrides regarding your Son’saccount. It is my understanding that [redacted] was scheduled to accompany [redacted] in their upcoming trip to Costa Rica. However, yourecently cancelled his account and continued to have some concerns...
regardingyour refund.On June 4, 2014, when you registered online, you werepresented with and agreed to certain Terms & Conditions. Those terms $conditions provided a detailed explanation of the cancellation and refundpolicies. During the enrollment process, you chose not to enroll in the FullRefund Program which “protects your payments and provides a refund* minus theFRP fee if you, the Program Leader, school, or school’s administration need tocancel at any time prior to departure for any reason.”Since you chose not to enroll in the Full Refund Program, arefund in this instance would be processed according to the StandardCancellation policy, which states:This policy applies to participants who choose not to beenrolled I the Full Refund Program. Within seven calendar days followingreceipt of your registration confirmation or initial payment invoice (whicheveris received first), you may cancel your WorldStrides program and receive a fullrefund. Beyond the seven day grace period, if you, the Program Leader, school,or school administration cancel, WorldStides will retain 25% of the base tripprice* (minimum charge of $120 if base trip price in $400 or more) if yourcancellation letter is postmarked more than 75 days prior to the group’sdeparture, 50% of the base trip price* if your cancellation letter ispostmarked 450 74 days prior to group’s departure, or 100% of the base tripprice* if your cancellation letter is postmarked 44 days or less prior to group’sdeparture.”I am sorry to hear about your dissatisfaction regarding howthe cancellation policy was explained to you during the initial parent meeting.As you are aware, WorldStrides made an exception and cancelled your account asif you elected to enroll in the Full Refund Program. We have also waived allhandling and late fees associated with your account.Payments received from you total $607.00. This amount minusthe $49.00 non-refundable deposit and $219.00 Full refund Program Fee,resulting in the amount of $339.00. Refunds are processed in the same manner inwhich they were received. Therefore, this amount has been refunded to thecredit cards used for payment on the account.I apologize for the inconvenience and dissatisfaction thissituation has caused you and do hope that [redacted] is in a position to travelwith World Strides in the future.Should you have any further questions or concerns, pleasefeel free to contact me directly at [redacted]. We will be provided a copy ofthis correspondence as part of our response to the recent filing you made withthe Revdex.com (case #: [redacted]) in Richmond.Sincerely,[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
World Strides states that I checked the box to accept their $219 cancellation fee. I do not remember any screen providing that statment, nor did I click the box to accept that. I did have that opiton at all. I will not accept this response. It was not on any screen that I saw. I would have remember such a large cancellation fee. I will not accept this response as it is not a resolution. The fee is exorbitant and I did not see that screen. I challenge that it was not there when I signed up in May.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Due to the fact that your face book posts show that the other groups were in the Inauguration at 10:30am show you and your tour guide are not being honest as to what happen. You still broke your contract by your tour guide leaving my son and his teacher having to call her to come back. More than once! As well as planning your tour for kids in the middle for a women's protest and exposing them the way they were. That is not a safe and educational environment as you state so clearly in your contract! That is gross negligence!
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]I have accepted the company's refund, however it should be noted that they misrepresented the terms of the original contract. Unfortunately, those who enroll in their program cannot duplicate the online enrollment process again to verify the original agreement. It is sad, to me, that an organization which promotes "education" should be so willing to take advantage of parents and children who enroll with them.
Dear [redacted]Thank you for contacting WorldStrides regarding your daughter's account. It is my understanding that [redacted] wasscheduled to accompany [redacted] on their upcoming trip to [redacted]. However, youhave cancelled her account and are concerned...
regarding receipt of your refund.According to our records, you provided notice of cancellation on December 2, 2014. Upon receipt of notice, youraccount was noted and the refund process was initiated. Pursuant to your conversation with our CustomerService Department, refunds generally take four to six weeks to be processed.Payments are made to the customer in the same manner in which they were received. Your refund check was processedand issued on January 8, 2015 and deposited by you on February 3, 2015.I apologizefor the inconvenience and dissatisfactionthis situation has caused you. but happy to seethat you havereceived and deposited your refund.Should you haveany further questions or concerns, please feelfree to contact me directly at [redacted]. We willbe providing a copy of this correspondenceas pay of our response to the recent filing you made with the Revdex.com (Case#[redacted]) in Richmond.Sincerely[redacted]
Good Afternoon, Ms.[redacted]. I hope this email finds you well. We have received notice of the above referenced complaint filed with the Revdex.com. I apologize for the delay in my response to this matter. Please also accept my apologies for the difficulties you...
experienced in trying to reach our Customer Support Team during the month of January. Unfortunately, due to a customer outreach program we ran during this time, we experienced an unusually high volume of calls which led to unacceptably long waiting periods for customers. In researching this matter, I have been informed that the 2015 trip previously planned was cancelled by the program leader and that WorldStrides is currently working with him to plan an exciting new trip for 2016. It is my understanding that each participant registered for the 2015 trip has been provided a full refund. Please do let me know if you have not received your refund and I will follow up with the [redacted] to determine the status. Thanks so much. Have a great day. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]Thank you for contacting WorldStrides regarding your
daughter’s account. It is my understanding that [redacted] was scheduled to accompany
[redacted] to Washington D.C. However, the trip was canceled and you have
some concerns regarding the cancellation and your refund.IN researching...
this matter, I have confirmed that
cancellation was initiated by the Program Leader from [redacted] due to
low participation. WorldStrides has made an exception to the Terms &
Conditions and, as a good faith gesture, provided a full refund to all
participants registered for this trip, to include the non-refundable deposit.Payments made on [redacted] account total $1,653. Refunds are
processed in the manner in which payments are received. Therefore, on May 28,
2015, the follow refunds were processed: $724.00 was refunded back to your
V[redacted], $209.00 was refunded back to your [redacted], and a check in the amount of
$720.00 was forwarded to you via regular mail.I am very sorry to hear about your dissatisfaction concerning
your experience with our Customer Support Staff and apologize for the frustration
this situation has caused you. I do hope that [redacted] is in a position to travel
with WorldSrides in the future. Should you have any further questions or concerns, please feel
free to contact me directly at [redacted]. We will be providing a copy of this
correspondence as part of our response to the recent filing you made with the
Revdex.com [redacted] in Richmond.
Dear Mr.[redacted]:Thank you for contacting WorldStrides regarding your daughter’s account. It is my understandingthat [redacted] was scheduled to accompany [redacted] on their upcoming trip to[redacted]. However, you have cancelled her account and are concerned regarding receipt of...
yourrefund.According to our records, you provided notice of cancellation on December 2, 2014. Upon receipt ofnotice, your account was noted and the refund process was initiated. Pursuant to yourcorrespondence with our Customer Service Department, refunds generally take four to six weeks tobe processed. Payments are made to the customer in the same manner in which they were received.Accordingly, your refund check was processed and issued on January 8, 2015. After being notifiedby you that the refund check was never received, WorldStrides put a stop payment on the initialrefund check. On February 12, 2015, another refund check was issued and mailed to you. It is myunderstanding that you cashed this refund check on February 17, 2015.I apologize for the inconvenience and dissatisfaction this situation has caused you, but am happy tosee that you received and deposited your refund.Should you have any further questions or concerns, please feel free to contact me directly at [redacted]
[redacted] We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #:[redacted]) in Richmond.Sincerely, [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I stated in my original complaint, the fact that the trip was rescheduled BY THE SCHOOL was out of my control. Had the school scheduled it correctly in the first place, I would have never signed up because my child will not be available on the rescheduled date. Again, this was out of my control. However, instead of cancelling the original trip and starting a new one, which would have given everyone a refund and the option to opt out of the new trip, they rescheduled the trip WITHOUT NOTICE, causing me to have to cancel my son's trip individually and lose my deposit. Furthermore, I was never informed that I would also lose the "full refund program" fee. The only fee that was labeled "non-refundable" was the deposit of $99.Therefore, the company's offer to refund the $6 handling fee does not satisfy me. I am owed at least $115 and I really believe I should be refunded everything since the rescheduling issue was out of my control in the first place.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear Ms. Lee: Thank you for contacting WorldStrides regarding your son's account. It is my understanding that [redacted] recently accompanied [redacted] to [redacted]. and you have some concerns regarding the trip. I appreciate your patience as I researched this...
matter. I have found that this group of 45 participants traveling from [redacted] was scheduled, at the request of the Program Leader from [redacted], to fly out of [redacted] on May 31. 2015. Unfortunately, there were flight delays due to the terrible weather conditions this region was experiencing at the time. WorldStrides worked cJosely w]th the Program Leader to evaluate the situation and secure a new flight plan for the group as diligently as possible. Unfortunately. [redacted]'s airport did not have a lot of options for a group of this size, which made booking additional flights challenging. It was our understandjng that the Program Leader was in direct contact with parents while the WorldStrides Tour Central team continued to assist with this matter. WorldStrides secured additional accommodations, to include transfer buses. hotel rooms, an outing to [redacted], and compensated for all meals during the group's delay at no added cost to the participants. Additionally, WorldStrides forfeited funds used to secure accommodations previously arranged for the group that were nonrefundable and unused due to the group being delayed by the weather. Please let me assure you that our first priority is always the safety of our program pru.ticipants. Staff at our Tour Central offices in [redacted]., [redacted], and New York City are available 24 hours a day via phone. These trained professionals are prepared to answer your questions and handle emergencies that may arise at any time. As WorldStrides has almost 300,000 participants traveling a year to destinations throughout the United States and the world. the Tour Central offices are designed to focus on vital situations affecting the safety of our participants during the tour rather than refund and customer support issues. Those issues are handled by our Customer Support team during normal business hours. [ am sorry to hear about your dissatisfaction with our Customer Support team's availability, but certainly hope that you can understand the necessity to handle situations in this manner. Although WorldStrides had no control over the acts of God that caused the delays for your son's group and we believe this situation was handled to the best of our ability in direct communication with the Program Leader, we do recognize that this caused you an inconvenience and dissatisfaction. Therefore, as a matter of good faith, we have authorized a refund in the amount of $200 on [redacted] account. Refunds are processed in the manner in which payment was received. Your refund check was processed on June 29, 2015. Again, I apologize for the frustration this situation has caused you and do hope that [redacted] is in a position to travel with WorldStrides again in the future. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond. [redacted] Paralegal/HR Assistant