Harris & Harris, LTD

Initial Business Response / [redacted] (1000, 5, 2014/02/19) */ February 19, Revdex.com Chicago NWabash Ave # Chicago, IL Re: [redacted] File No: Case # XXXXXXXX To Whom It May Concern: Thank you for communicating with Harris & Harris, Ltdan A+ rated company by the Revdex.comWe are in receipt of your correspondence dated February 18, pertaining to the above captioned matterMs [redacted] asserts that she has received phone calls from our office and has requested that we cease calling her numberMs***'s phone number was erroneously associated with a particular account in our officeHer phone number has promptly been removed from our system and has been added to our Do-Not-Call listShe will no longer be contacted further regarding this accountShe may also contact us further with additional numbers to place on our DNC list Please contact XXX-XXX-XXXX with any further questionsWe are happy to be able to assist and will consider this matter resolved Sincerely, Harris & Harris, Ltd

Initial Business Response / [redacted] (1000, 5, 2014/03/11) */ March 11, Revdex.com Chicago NWabash Ave [redacted] Chicago, IL Re: [redacted] File No: Case # XXXXXXXX To Whom It May Concern: Thank you for communicating with Harris & Harris, Ltdan A+ rated company by the Revdex.comWe are in receipt of your correspondence dated March pertaining to the above captioned matterPlease note that our office does not represent AT&T in any capacityAccordingly, we have not sent any correspondence to Mr [redacted] on their behalfIf Mr [redacted] would like to discuss an active account, he may contact our office at XXX-XXX-XXXXFurthermore, Mr [redacted] does not provide any phone number on his complaint, but we would be happy to place it on our do-not-call list once disclosed to us Thank you Sincerely, [redacted] & [redacted] , Ltd

Initial Business Response / [redacted] (1000, 5, 2015/03/17) */ March 16, Revdex.com Chicago NWabash Ave # Chicago, IL Re: [redacted] File No: Case # XXXXXXXX To Whom It May Concern: Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.comWe are in receipt of your correspondence dated March 10, pertaining to the above captioned matterWe have had an opportunity to review our file and feel that we have reached an amicable resolution Please be advised that a medical services provider placed several of Mr [redacted] 's delinquent accounts with our office for collectionOur records show that the requested letters have already been mailed to Mr [redacted] by our officeWhile Mr [redacted] is clearly upset our representatives initially declined to email or fax the letters, please note that these letters contain sensitive information and we must follow our protocol in handling these requestsOur records also show that the two payments were posted to Mr [redacted] 's accounts in a timely mannerMr [redacted] may feel free to contact our office at XXX-XXX-XXXX or [redacted] @harriscollect.com with any further questions or requests and we would be happy to assist Sincerely, Harris & Harris, Ltd Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been weeks and said accounts have still not been posted as paidThese rules of not emailing or faxing information seems to be your ownI gave my permission for you to do soWhy can that be a privacy issue and yet you posting a response of me having medical bills not be??? Shouldn't that also be a privacy issueHeard of HIPAA???

Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ May 11, Revdex.com Chicago NWabash Ave # Chicago, IL Re: [redacted] File No: Case # XXXXXXXX To Whom It May Concern: Due to the limited information provided in Ms [redacted] 's complaint, we reached out to her at the email address she has providedUpon receipt of this information, we were able to promptly address the concerns raised in her complaintAccordingly, we now consider this matter resolvedShould Ms [redacted] have any additional questions, she may contact our office at (XXX) XXX-XXXX Sincerely, Harris & Harris, Ltd

April 15, Revdex.com Chicago NWabash Ave., Suite Chicago, IL Re: [redacted] File No: Case # [redacted] To Whom It May Concern: Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.comWe are in receipt of your correspondence dated April 9, Please be advised that Harris & Harris, Ltdis a collection agency duly authorized to collect delinquent accounts on behalf of *** [redacted] placed an account in Ms [redacted] name with our office for collection in December In January 2016, Ms [redacted] filed a complaint against our office with a different agency despite the fact that she had not been contacted by our office As part of her desired resolution to that complaint, Ms [redacted] had explicitly stated “FORWARD ME DEBT VALIDATION” Acting in response to that request, our office fully complied and mailed a validation letter Beyond this validation letter our office has not contacted Ms [redacted] by phone since placement of this account If you have any further questions or concerns, you may contact our office at ( [redacted] We hope this serves to clarify the issues raised Sincerely, Harris & Harris, Ltd

August 30, 2017Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: [redacted] ***File No: [redacted] To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.comWe are in receipt of your correspondence dated August 27, pertaining to the above captioned matterWe have had an opportunity to review our file and feel that we have reached an amicable resolution.Our records show that on May 16, UHS – [redacted] Hospital (“UHS”) placed Mr***’s wife’s account with our office for collectionContrary to Mr***’s allegations, he never entered into a payment plan that would satisfy the account in fullOur records reflect on July 1, 2016, Mr [redacted] called our office and agreed to make seven monthly payments of $to be charged to his bank account on the 3rd of each monthDuring this phone call, Mr [redacted] said he was unable to make arrangements to pay the full balance and would revisit future payment arrangements after the final paymentOn March 22, 2017, Mr [redacted] entered into another temporary payment plan for three payments of $to be charged to his bank account on the 5th of each month Mr [redacted] again acknowledged that this was a partial payment plan and he would revisit future payment arrangements at a later timeAs Mr [redacted] did not authorize our office to process any additional payments from his bank account after June 5, 2017, his payment plan ended.At all relevant times, Mr [redacted] never entered into a payment plan agreement that would satisfy the account in full, but rather continually acknowledged that each payment plan was temporary and additional arrangements would be needed to satisfy the outstanding balancePlease note that our office is currently not authorized to settle the account in questionHowever, we would be happy to assist Mr [redacted] in forwarding any settlement offer he may have to UHS for approval.If Mr [redacted] has any further questions or concerns, he may contact our Compliance Department at (312) ***-***We hope this serves to clarify the issues raised.Sincerely,Harris & Harris, Ltd

Revdex.com:Although I accept this response from the business as they have resolved the issue amicably, I still want to note that I was continually lied to or misinformed for the duration of this process On day one the representative, ***, told me she would mail out a receipt A week later she stated that the receipt was mailed after the payment posted the day before I never received this information I called on 8/and was advised they would fax a receipt that day I called back on 8/and the request was with their legal team, but they stated they would rush the request On 8/I called back and was advised of the same On 8/I finally spoke with someone that identified as a director In speaking with this person I learned that they will not issue a receipt until days has past to allow the payment to post and any disputes to be resolved He then ensured the receipt was sent to me on 8/14/ The fact they state they were hesitant concerns me because that was never stated to me If that was the one and only reason they wouldn't send it to me then they should have communicated that information We would have had an opportunity at that time to resolve the issue and get a receipt sent out Until I spoke with the director this business was not forthcoming and direct with their responses and failed to provide me accurate information Had someone told me day one what the process was I would have been more than happy to follow their guidelines Sincerely, [redacted]

October 21, Revdex.com Chicago NWabash Ave # Chicago, IL [redacted] To Whom It May Concern: Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Better Business BureauWe are in receipt of your correspondence dated October 6, pertaining to the above captioned matter A medical services provided placed two separate accounts with our office for collection in [redacted] nameShortly after placement of these accounts, our office mailed a delinquency notification advising [redacted] of the referral to our office and of the ability to dispute the balanceIn addition to this letter, our office made numerous attempts to reach [redacted] to resolve the outstanding balance but was unable to successfully reach herAccordingly, acting in reliance of the outstanding balance referred to our office, these accounts were reported to the credit bureaus as outstanding After these accounts had been reported, [redacted] finally reached out to our office on October 5th to dispute the balanceIn response to this dispute we promptly reached out to our client, verified all payments and credits made to [redacted] ***'s accounts and adjusted them in our system to properly reflect the true balance due-and-owing Please finally note that our office has previously notified the credit bureaus to delete any negative reporting of these accountsIf [redacted] has any further questions, she may contact our Compliance Department at [redacted] We hope this serves to clarify the issue raisedThank you Sincerely, Harris & Harris, Ltd

October 18, 2017Revdex.com ChicagoNWabash Ave #3120Chicago, IL Re: [redacted] File No: [redacted] To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com We are in receipt of your correspondence dated October 15, pertaining to the above captioned matter.Our records show that [redacted] Medical Diagnostic Associates Incplaced Mr [redacted] ’s account with our office for collection on May 24, Notice of this account placement, which includes a section for providing any applicable insurance that may cover the balance, was sent to his address on May 29, It does not appear that Mr [redacted] returned this portion of the notice to our officeOur records reflect that July 19, Mr [redacted] ’s wife told our representative we needed to submit his account to the VA, but hung up without providing us the necessary information to submit the accountIf Mr [redacted] would like us to submit this account to the VA, he may contact our office and provide his VA information.Notwithstanding the forgoing, upon receipt of Mr [redacted] ’s complaint, our office placed a courtesy hold on his account and ceased all collection efforts while he works to resolve this matter with the VA and [redacted] Medical Diagnostic Associates IncPlease be advised that our office has not reported this account to the credit bureaus, and will refrain from doing so going forwardIf Mr [redacted] has any other questions or concerns, he may contact our Compliance Department at 312-***- [redacted] and we would be happy to assist himWe hope this serves to clarify the issue raised.Sincerely, Harris & Harris, Ltd

Initial Business Response / [redacted] (1000, 5, 2014/02/03) */ February 3, Revdex.com Chicago NWabash Ave # Chicago, IL Re: [redacted] File No: Case # XXXXXXXX To Whom It May Concern: Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.comWe are in receipt of your correspondence dated February 3, pertaining to the above captioned matterThe City of [redacted] placed seven delinquent parking accounts with our office for collectionThree of these accounts, were recently closedWe will notify the credit bureaus to delete any negative tradelines occurring in relation to those accounts, if applicableFour of these accounts remain due and owing, and occurred upon license plate [redacted] Our records show Mr [redacted] was sent appropriate notice and had an ability to challenge these ticketsWe would be happy to provide additional information or to work independently with Mr [redacted] to reach a resolution on his accounts He can contact XXX-XXX-XXXX with any further questions and to discuss the open accounts in questionWe are happy to be able to assist and will consider this matter resolved Thank you Sincerely, Harris & Harris, Ltd

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ August 4, Revdex.com Chicago NWabash Ave # Chicago, IL XXXXX Re: [redacted] File No: Case # XXXXXXXX To Whom It May Concern: Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Better Business BureauWe are in receipt of your correspondence dated July 29, pertaining to the above captioned matter Please be advised that Mr [redacted] 's phone number was erroneously associated with an account that has been placed in our office for an unrelated third partyThe account file does not show that our office had any contact with Mr [redacted] or that any request to cease calling this number was receivedNotwithstanding this fact, we have removed his phone number from the account at issue and will refrain from any further phone calls to that number We hope this serves to clarify the issue raised and apologize for any inconvenience Sincerely, Harris & Harris, Ltd

January 24, 2017Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: [redacted] File No: [redacted] To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com We are in receipt of your correspondence dated January 13, pertaining to the above captioned matter We have had an opportunity to review our file and feel that we have reached an amicable resolutionOur records show that our client, a health care provider, placed a total of four accounts for Mr [redacted] with our office for collection between April 4, and June 17, Upon receipt of Mr [redacted] ’s complaint, our office promptly reached out to our client for the itemized statement that Mr [redacted] requestedOur office has received his itemized statement and will forward that to him as soon as possibleIn the meantime, we have placed a courtesy hold on Mr [redacted] ’s accounts while he works to resolve this matterIf Mr [redacted] has any further questions or concerns, he may contact our Compliance Department at (312) [redacted] We hope this serves to clarify the issues raised.Sincerely, Harris & Harris, Ltd

Complaint: [redacted] I am rejecting this response because: I will be awaiting a final response Sincerely, [redacted]

April 12, 2016Revdex.com ChicagoNWabash Ave., Suite 3120Chicago, IL 60611Re: [redacted] ***File No: Case # [redacted] To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.comWe are in receipt of your correspondence dated April 9, pertaining to the above captioned matter.Our records indicate that our client, [redacted] University Health (“ [redacted] Health”), placed Mr***’s account with our office on February 10, It appears Mr***’s dispute stems from the fact that his account was sent to our office for collection by [redacted] HealthTo that extent, please be advised that our office does not dictate the manner in which accounts are referred for collection; that right rests entirely with the original creditor.Notwithstanding the foregoing, upon receipt of Mr***’s complaint, our office promptly removed his phone number from the account and added it to our internal “Do-Not-Call” listAccordingly, he will no longer be contacted at that numberPlease note that Mr [redacted] did not previously request that our office cease contacting him.If Mr [redacted] has any further questions or concerns, he may contact our office at ( [redacted] or [redacted] @harriscollect.com We hope this serves to clarify the issues raised, and apologize for any inconvenience this misunderstanding may have caused.Sincerely,Harris & Harris, Ltd

This company will call you non stop even after you have payed your bill, trying to make you REPAY your debt for them to collectGranted I had payed original company lateAfter speaking to an employee at Harris & Harris and providing proof of full payment, I was still harassed and my credit was effected due to this company trying to collect when I had payed the original company that I had owedI will be sharing this everywhere and shaming this company!

August 30, 2017Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: [redacted] File No: [redacted] To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.comWe are in receipt of your correspondence dated August 28, pertaining to the above captioned matterWe have had an opportunity to review our file and feel that we have reached an amicable resolution.Our records show that on [redacted] Medicine (“ [redacted] ”) placed two accounts for Ms [redacted] with our office for collection on June 9, and August 11, Notice of these account placements was sent Ms [redacted] on June 12, and August 14, Contrary to Ms [redacted] ’s assertions, her accounts were not immediately sent to collectionsThe dates of service for these accounts are February 9, and January 13, respectively, so there was a significant amount of time between the date of the visit and the time the account was placed with our officeAdditionally, our records do not reflect that we received any communications from Ms [redacted] disputing or otherwise requesting that these accounts be resubmitted to her insurance carrier.It appears Ms [redacted] ’s dispute stems from [redacted] ’s placement of her accounts with our office for collection To this extent, please be advised that our office does not dictate the manner in which accounts are referred to our office; that right rests entirely with the original creditorFurthermore, Ms [redacted] asserts that her insurance carrier, [redacted] , is no longer in businessAccordingly, our office cannot resubmit her accounts to the insurance carrier for payment.Notwithstanding the forgoing, our office has placed a courtesy hold on Ms [redacted] ’s accounts while she works to resolve this issue with [redacted] and her insurance carrierIf Ms [redacted] has any questions or concerns, she may contact our Compliance Department at (312) ***-***We hope this serves to clarify the issues raisedSincerely,Harris & Harris, Ltd

December 30, 2015Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: Melissa [redacted] File No: Case # 11014464To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com We are in receipt of your correspondence dated December 28, pertaining to the above captioned matter Our records show that a medical services provider placed one of Ms [redacted] ’ accounts with our office for collection on September 24, Our records also show that Ms [redacted] contacted our office regarding this account on December 23, 2015.Please be advised that, during this call, Ms [redacted] did not ask for a “licensing number” or request written proof of the debtMs [redacted] did, however, request a letter stating that the account would be deleted from her credit report if she paid the balance in fullThe call representative informed Ms [redacted] that upon payment the account would be updated with the credit bureaus as paid-in-full, as credit reporting guidelines dictateThe representative also informed Ms [redacted] that, once the balance was paid, our office could send her a letter stating that the balance was paid-in-full.Notwithstanding the foregoing, our office is working to obtain an itemized bill from the service provider, which we will send to Ms [redacted] as soon as possibleIf Ms [redacted] has any additional questions or concerns she may contact our office at (312) 574-or [email protected] We hope this serves to clarify the issue raised.Sincerely, Harris & Harris, Ltd

Initial Business Response / [redacted] (1000, 5, 2014/06/19) */ June 19, Revdex.com Chicago NWabash Ave # Chicago, IL Re: [redacted] File No: Case # XXXXXXXX To Whom It May Concern: Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.comWe are in receipt of your correspondence from June pertaining to the above captioned matterWe have had an opportunity to review our file and feel that we have reached an amicable resolution Ms [redacted] asserts that she has received phone calls from our office at XXX-XXX-XXXX and has requested that we cease calling this numberMs [redacted] 's phone number was associated with an account in our officeHer phone number has since been removed and she will no longer be contacted further regarding this account If Ms [redacted] has any additional questions, she may contact us at XXX-XXX-XXXXWe hope this serves to clarify the issue raised and we will consider this matter resolved Sincerely, Harris & Harris, Ltd

November 1, 2016Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: [redacted] File No: Case # [redacted] To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com We are in receipt of your correspondence dated October 28, pertaining to the above captioned matter Our records show that our client, [redacted] Center (“ [redacted] ”) placed Mr [redacted] ’s account with our office for collection on July 1, Upon receipt of Mr [redacted] ’s complaint, we reached out to [redacted] for clarification of this matterIn response, [redacted] indicated that it had not received any payment toward the account [redacted] further explained that it has not had any contact with Mr [redacted] Notwithstanding the foregoing, we have placed a courtesy hold on Mr [redacted] ’s account while he works to resolve this matterIf he has any additional questions or concerns, he may contact our Compliance Department directly at ( [redacted] We hope this serves to clarify the issues raised and apologize for any inconvenience this misunderstanding may have caused.Sincerely, Harris & Harris, Ltd

Initial Business Response / [redacted] (1000, 5, 2015/04/08) */ April 8, Revdex.com Chicago NWabash Ave # Chicago, IL Re: [redacted] ***- [redacted] File No:Case # XXXXXXXX To Whom It May Concern: Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.comWe are in receipt of your correspondence dated March 31, pertaining to the above captioned matterWe have had an opportunity to review our file and feel that we have reached an amicable resolution Please note that any phone calls received by Mr [redacted] were solely intended for Ms***- [redacted] with the belief that she still resided at that addressThe fact that Ms***- [redacted] no longer resided at that address was not made immediately clear to our officeTo that extent, our office has placed (XXX) XXX-XXXX on our do-not-call list and will no longer contact Mr***Accordingly, we will also refrain from contacting Ms***- [redacted] as this account has been closed in our office per our previous arrangementWe will send a courtesy letter to confirm this fact at the address listed in Ms***- [redacted] 's complaint We hope this serves to clarify the issue raisedIf Ms***- [redacted] has any further questions she may contact our office at (XXX) XXX-XXXX or [redacted] @harriscollect.comWe sincerely apologize for any inconvenience Sincerely, Harris & Harris, Ltd